NRC Call Center

Contact the National Revenue Center (NRC) at TTB

 

Types of Businesses Serviced by the NRC  •   Reasons to Contact NRC   •  Application Status   •  Frequently Mentioned Pages  
•   Contact Us Online  •  Secure Email Communication with TTB / Encrypted Email  •  Contact Us by Telephone  
•  Tips When Contacting Customer Service  •  Contact Us by Fax  •  Contact Us by Mail  •  Puerto Rico & Virgin Islands Contact Information

 

 

        

 

Reasons to Contact NRC

•  Permits Online
•  Permits/Notices/Registrations ?Including: Basic Permit, Operating Permit, Industrial Alcohol User/Dealer Permits, Tobacco Importer Permit, Manufacturer of Tobacco Products Permit, Manufacturer of Papers and Tubes, Manufacturer of Processed Tobacco Permit, Brewer's Notice, Distilled Spirits Plant Registration, Wine Premises Registration, Firearms and Ammunition Tax-Free Registration.

•  Pay.gov
•  Alcohol & Tobacco excise tax returns and operational reports
•  Special Occupational Tax (SOT)
•  Firearms and ammunition excise tax (FAET) returns
•  Claims
•  Proof of export
•  Alcohol Dealer Registration

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Application Status

To check the status of an application:

• Check the status of my Permit application by logging into my Permits Online account
• Check the status of my COLAs Online label application
• Check the status of my Formulas Online formula application

To see average application processing times:

• New Permit Applications – Online Processing Times
• Processing Times for Label Applications
• Processing Times for Beverage Alcohol Formulas
• Processing Times for COLAs Online and Formulas Online Registrations

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Frequently Mentioned Pages

These pages are often given by our customer service representatives in response to customer questions:

Determine Permit Type and Qualify with TTB ?The following links will help you determine your business type, gather required documents and complete your application electronically using Permits Online.

• Qualifying with TTB
• Permits Online Tutorial

Applying for a New Permit ?Most TTB applications can be submitted electronically through Permits Online. Use the link below to register for a new account, login to an existing account, and find other helpful Permits Online resources.

• Permits Online Customer Page

Permits Online Help Center ?The Permits Online Help Center is a resource that provides guidance, videos, and tools to help you get started with using Permits Online. Get help applying for new permits, creating amendments, and more. Below you will find a direct link to the Help Center and some of our most popular Help Center pages.

• Permits Online Help Center
• Preview Applications for New Permits, Registrations, and Notices
• How to Check the Status of your Permit Application
• View a Copy of your Approved Permit, Registration, or Notice
• Have Records for Applications Filed on Paper Linked to your Permits Online Account
• How to Amend an Approved Permit, Registration, or Notice using Permits Online
• Choosing which Records to Amend
• Preview Applications for Amendments

Staying Complaint with TTB ?After your application is approved, you are responsible for maintaining compliance. See the link below for more information on tax and reporting requirements, amendments, Pay.gov, recordkeeping and more.

• Staying Compliant

Importing Beverage Alcohol

• Importing Bottled Alcohol Beverages into the United States
• Personal Importation of Beverage Alcohol Products

Electronic Code of Federal Regulations

• 27 CFR Chapter I

 

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Contact Us Online

Contact the NRC via Email

• NRC Contact Form

Submit an Online Claim

• Online Claims Submission

Submit Financial Relief Contact Request Online

• Financial Relief Contact Request Form

Submit Tax Simplification Pilot - Beer Contact Request Online

• Tax Simplification Pilot Contact Request Form

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Secure Email Communication with TTB / Encrypted Email

• TTB Secure Email Message Center
• Learn More about Secure Email Communication at TTB
• How to Register Your Email with TTB-Zix

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Contact Us by Telephone

National Revenue Center: Toll-Free 877-882-3277 / 877-TTB-FAQS

Call Center Hours: 8 a.m. to 5 p.m. EST, Monday through Friday (except for federal holidays)

When calling, please select from the following menu options:

•  Option 1 - Application Status ?Check the status of an Original/Amended Application submitted to TTB

•  Option 2 - Compliance Notice ?Responding to a tax compliance notice you received from TTB (Look for the words, “Compliance Notice” or “Non-Filing Notice” on the letter)

•  Option 3 - CBMA

•  Option 4 – For all Other Options

Option 1 - Disasters ?Presidentially-Declared disasters

Option 2 - Dial 5-Digit Extension ?To reach a TTB employee directly, dial "4" and then the last 4 digits of their phone number

Option 3 - Permits Online Unlock ?•  Unlock Permits Online account
•  Help resetting Permits Online password

Option 4 - Applications/Permits Assistance ?•  General questions about a TTB permit
•  Need assistance completing your application
•  Creating Amendments

Option 5 - Tax ?•  General tax questions
•  Assistance with completing tax returns, reports, claims
•  Pay.gov

Option 8 - For all Other Options

Option 9 - Repeat the Options

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Tips When Contacting Customer Service

• If you request a Call-back (reserve your place in line) make sure you follow all instructions.  You must press ‘#’ after recording your message and follow the prompts.  We will have no record of your request if you do not follow the prompts.
• Leaving multiple phone and email messages on the same day may delay our response.
• Before you call, make sure you have the proper information, such as an email address, Employer Identification Number (EIN), etc.
• You must have signing authority or power of attorney to discuss company specific information with us.

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Contact Us by Fax

Our fax number is: 202-453-2979

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Puerto Rico & Virgin Islands Contact Information

Alcohol & Tobacco Tax & Trade Bureau
Puerto Rico Operations
Torre Chardon
350 Ave Carlos Chardon, Suite 310
San Juan, PR 00918-2156

For Issues with P.R/V.I Permit Applications and Taxes 
Telephone: 787-766-5584
Fax:  787-766-6426

Trade Investigations Division
Telephone:  202-453-3164

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Page last reviewed: July 21, 2020
Page last updated: April 3, 2023
Maintained by: National Revenue Center