Amazon Warehouse Deals Frequently Asked Questions

What is Amazon Warehouse?

Amazon Warehouse offers great deals on quality used, pre-owned, or open box products. With all the benefits of Amazon fulfilment, customer service, and returns rights, we provide discounts on used items for customer favourites: such as smartphones, laptops, tablets, home & kitchen appliances, and thousands more. For each used product we sell, we thoroughly test the condition of the item and provide detailed descriptions to make it easier for you to make a decision.

Looking for great discounts on some of your favourite items? Or prefer buying used because it is better for the environment? Discover Amazon Warehouse used offers via our Storefront, search bar, or on product detail pages.

How do you evaluate a product's condition?

All of our products go through a quality check by us prior to being sold. We thoroughly test the functional and physical condition of each item and give the product a specific grade before selling it. We also inspect our products for missing accessories and packaging damage. Based on our quality check, each item will be assigned one of the four evaluations to describe its overall condition: “Like New”, “Very Good”, “Good”, and “Acceptable”.

How can I understand a product's condition?

Since each item is unique, we use detailed descriptions to help you better understand the item condition, by describing its appearance, functional qualities, accessories and packaging condition. We provide all the detailed information on the product condition right on the product detail page, to help you make your decision. Depending on the item condition, you will find that some items have even deeper discounts.

Used - Like New: An item in perfect working condition, the packaging may bear some damage. The item fully functions, and all its essential accessories are complete.

Used - Very Good: An item in very good condition that may have seen limited use and fully functions. The item may have minor cosmetic imperfections. It may arrive with damaged packaging or be repackaged and could be missing some non-essential accessories. Missing accessories are shown under individual item description.

Used - Good: An item in good condition that may show wear from moderate use and fully functions. The item may arrive with damaged packaging or be repackaged. It may have minor cosmetic damage, such as a small scratch. The item may be missing some valuable accessories and it may not be used until those accessories are purchased separately. Missing accessories are shown under individual item description.

Used - Acceptable: An item may have clear signs of usage but still serves its main function. Item may arrive with damaged packaging or be repackaged. The item may have cosmetic damages on it or show other signs of previous use. Signs of usage can include scratches, dents, and worn corners or edges. The item may be missing some valuable accessories, components or spare parts, and it may not be used until those parts are purchased separately. Missing parts are shown under individual item description.

How can I return my product if I am not satisfied?

Your Amazon Warehouse purchases are covered under Amazon's Returns Policy. Just like with any Amazon purchase you make, if you are unsatisfied with the product for any reason, you can return the item in accordance with Amazon's Returns Policy. Since each item at Amazon Warehouse is unique due to its nature, we unfortunately will be unable to replace any item with its exact same condition, but we might have a similar item in stock, so don’t forget to check!

Your inventory keeps changing, is this normal?

Yes. Since we specialise in used, pre-owned, or open box products, we can't predict future availability for any specific item, so check back often and order quickly.

What about my warranty rights?

All Amazon Warehouse items are covered under statutory legal warranty. If your item becomes defective after the Amazon return period, Amazon will repair any defective item, and if a repair is not possible, we will refund the purchase price in accordance with Amazon's Returns Policy.

Some products sold directly by Amazon Warehouse may be eligible for warranty repair and if so, can be repaired by an authorised service engineer. If you want your item to be repaired, check if your item is covered under warranty repair, by going to “Your orders” section under your account. Find the order and item you need support with, and if the option is enabled, click “Get product support”. If your product is eligible for warranty repair, you will see the “Repair your item” option on the screen. To understand how long your repair will take, costs involved, how to check your repair status, and how to contact our Service Partners, visit Warranty Repair Help Page.

Because Amazon Warehouse items are used products, they do not benefit from extended warranty, which may be offered by manufacturer or purchased separately.