On 26 October 1992 the London Ambulance Service started to use a new computer-assisted dispatch (CAD) system, known as LASCAD.[1] Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,[2] with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.[3] This failure is often cited in case studies of poor engineering management.[4]
See also
References
- ^ Nick Plant. "University of the West of England: "LASCAD Case Study"". Cems.uwe.ac.uk. Archived from the original on 1 August 2012. Retrieved 11 June 2009.
- ^ "Personal Computer World: Ambulances won't crash again". Pcw.co.uk. 12 June 1997. Archived from the original on 27 September 2007. Retrieved 11 June 2009.
- ^ Department of the Official Report (Hansard), House of Commons, Westminster (28 October 1992). "House of Commons Hansard debates for 28th October 2002". Publications.parliament.uk. Retrieved 11 June 2009.
{{cite web}}: CS1 maint: multiple names: authors list (link) - ^ Mike Dahlin. "Coping with complexity - Jerome H. Saltzer (MIT)" (PDF). Advice to systems researchers. Department of Computer Science, University of Texas at Austin. Retrieved 2 December 2010.
Further reading
- Finkelstein, A.; Dowell, J. (1996). "A comedy of errors: The London Ambulance Service case study" (PDF). Proceedings of the 8th International Workshop on Software Specification and Design. IEEE CS Press. pp. 2–4. doi:10.1109/IWSSD.1996.501141. ISBN 0-8186-7361-3. S2CID 856459.
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