Innovation in Services
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Recent papers in Innovation in Services
Service design must negotiate the challenges of intangibility, co-production and temporality in the design for experience. The field currently uses tools and concepts such as customer journeys and touchpoints to assist in this task.... more
As Service Design navigates unchartered territory, maps of all kinds are becoming essential tools for the design process. Maps document the service offering in its current form, celebrating what works and identify challenges. They... more
"Elinizdeki bu kitap, sosyal psikolojinin konularını en geniş kapsamıyla ele almakta, klasikleşmiş deneysel ve saha araştırmalarını en güncel bilimsel çalışmalarla harmanlamaktadır. Bu bakımdan, akademisyen ve öğrencilerin... more
This short project (210 hours) was carried out by AHO (Oslo School of Architecture and Design) as part of the Centre for Service Innovation. It aimed to explore if it was possible to develop KPI’s for Service Design Thinking in an... more
The infusion of data-driven services in manufacturing provides new opportunities for long-term competitive advantage; however, it also poses new challenges and entails tradeoffs among strategic options. Digital servitization changes... more
If the companies in the service sector do not express themselves correctly and do not provide the required service, they fall behind in the competition race and have to leave the sector. Thus, the effect of leadership within senior... more
In Agarwal, R., Selen, W., Roos, G. and Green, R. (Eds.), The Handbook of Service Innovation. London, UK: Springer-Verlag, 193-212. Identifying opportunities for service innovation and exploiting them requires novel capability building... more
In 2010 this articel was published in the book "Designing Services with Innovative Methods", edited by Satu Miettinen and Mikko Kovisto. The article outlines the 10 Service Design Basics that frame the application of the practice within... more
A couple of years ago I was asked to write a definition for Service Design for the Design Dictionnary published by Birkhäuser and edited by Tim Marshall and Michael Erlhoff. A nice littel piece worth to re-visit! ISBN 978- 3- 7643 - 7739... more
Published in the Russian-language journal Foresight - not Foresight and STI Governance. This is the original English text.
In the era of the 21st century, the best higher education institutions have more than one role. Not only do they educate and train students but they also create new ideas and knowledge for the short-term contemporary issues as well as... more
The purpose of this empirical study is to develop a service logic oriented framework for business model development.
The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include an award-winning radio frequency identification (RFID) system to... more
Purpose- The purpose of this chapter is to critically evaluate the implementation of technologies from the perspective of guest services, innovation and visitor experiences. The paper focuses on the value of robots, service automation and... more
The Business Model Canvas is a strategic management and lean start-up template can be used as aid for developing a new, or analyzing and mapping an existing business model of a company. It is a visual chart with elements describing a firm... more
This conceptual paper introduces a model of lean service innovation.
Esta pesquisa revela como as organizações definem, propõem e capturam valor na economia colaborativa, um movimento multidimensional que favorece acesso sobre posse, redefine ecossistemas de negócios e relações pessoais. Um modelo, baseado... more
Resumen: Una frecuente y peligrosa confusión respecto a la innovación es la creencia de que se trata de una nueva moda propiciada por los expertos del management. Ello definitivamente no es así. La innovación es un principio fundamental... more
инновации и экономика Сервисные инновации в ХХI веке й. Майлс* инновационная активность, спровоцированная бурным развитием новых техно-логий, меняет не только привычный расклад сил в сфере услуг, но и сам вектор ее эволюции. Ключевой... more
Berry (2019) highlights the urgent need for innovation in healthcare as cost pressure is intense and service quality, both in terms of objective care and treatment quality, is critical for the wellbeing of our societies. Yet,... more
Study about service innovation in Austria (German only)
Purpose-The purpose of this paper is to assess, clarify and consolidate the terminology around the co-creation of services, establish its forms and identify its outcomes, to resolve the conceptual pluralism in service co-creation... more
Over the past few decades, scholars have discovered that service innovation transcends the confines of individual organizations and involves interactions and collaborative activities among a network of actors. However, most of the current... more
This paper aims to investigate the influence of organizational structure on service innovativeness by testing the moderating roles of learning orientation and inter-functional coordination. This helps to understand how organic structure... more
The adoption of service-dominant logic (SDL) suggests inter-organizational collaboration and interdependencies during the development of service. Thus, integrating resources is of essence. This paper promotes the value of various... more
Both academics and practitioners emphasize the importance for product firms of pursuing service innovation. Despite a strategic focus on service-led growth, however, many firms struggle to succeed with their service innovation... more
In this study, the effects of peace educaiton through improving emotional intelligence have been examined for effective leadership in the secondary schools of Istanbul.....
The point of departure for this article is the need for product-centric firms to compete in the market by adding services to their portfolio, which requires a greater focus on service innovation if they are to remain competitive. A major... more
Drawing from disruptive innovation, IT value and organisation contingency research, the paper investigates how low tech service sector firms respond to potentially disruptive technology innovation, and the factors that explain these... more
Service innovation has recently become a widely discussed topic among policy makers around the world and particularly so in the European Union. One of the reasons for that is the fact the services in contemporary developed economic... more
Hiring decisions can be risky. How much can employers save by better understanding the motivations and objectives of each applicant? How much time and expertise should be invested in getting to know each applicant? Will such efforts... more
This paper aims to examine the factors affecting consumer's intention to participate in the sharing economy in particular toward ridesharing services. Data were collected from UberX users in Australia (n = 278) and New Zealand (n = 295)... more