Business process management (BPM)

Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.

E-Zine 11 Jun 2024
Drilling into data to help the UK’s energy transition

In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading
News 13 May 2024
How SingPost is delivering on digital transformation

SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint Continue Reading

News 25 Apr 2024

Executive interview: Salesforce AI head discusses dynamic flowcharts

Business workflows can usually be mapped onto flowcharts which depict the set of actions an IT system takes, but large language models can make this dynamic, according to Jayesh Govindarajan, senior vice-president of AI at Salesforce Continue Reading
News 03 Apr 2024

Boomi CEO anticipates rise of the AI agent economy

Boomi CEO talks up the company’s efforts to build up an AI agent architecture, its upcoming AI capabilities set to debut next month, and its footprint in the Asia-Pacific region Continue Reading
News 27 Feb 2024

How TeamViewer is charting its growth beyond remote connectivity

TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories Continue Reading
Feature 31 Jan 2024

Top 10 business process management certifications for 2024

These BPM certifications can help you gain the specialized knowledge you need to perform your job better. Get all the details to help you advance your career. Continue Reading
Opinion 17 Jan 2024

2024: The year Generative AI is let out of its cage

Instead of worrying about AI taking over their jobs perhaps people should wonder if their work will be taken over by a new starter who knows how to use AI. Continue Reading
News 27 Dec 2023

Top 10 business applications stories of 2023

Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth Continue Reading
Definition 21 Dec 2023

business process outsourcing (BPO)

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task. Continue Reading
Definition 19 Dec 2023

Business Process Model Notation (BPMN)

Business Process Modeling Notation (BPMN), also called Business Process Model and Notation, is an open standard to diagram a business process. Continue Reading
Definition 15 Dec 2023

business process management software (BPMS)

Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal. Continue Reading
Definition 11 Dec 2023

Business Process Management Initiative (BPMI)

Established in August 2000, the Business Process Management Initiative (BPMI) is a nonprofit organization that promotes the standardization of common business processes, as a means of furthering e-business and B2B development. It has since merged with the Object Management Group (OMG). Continue Reading
Feature 08 Dec 2023

How generative AI is put to work in business applications

Generative AI has kicked up a storm in 2023. We look the opportunities and challenges for businesses, highlighting a range of live applications Continue Reading
Definition 01 Dec 2023

digital process automation

Digital process automation (DPA) uses low-code development tools to automate processes that can span multiple applications. Continue Reading
News 22 Nov 2023

Boomi doubles down on AI and automation

Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney Continue Reading
News 17 Nov 2023

Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life

Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment Continue Reading
News 16 Nov 2023

SAP sustainability study reveals UK businesses lack funding

An annual sustainability study by SAP reveals UK businesses are on the right track, but still face barriers in the long run Continue Reading
E-Zine 09 Nov 2023

Heineken lets the data flow

In this month’s CW EMEA ezine, we find out about Heineken’s mission to make the most out of the data it holds through an enterprise-wide data ecosystem. We also look at how the UK has turned its back on the German government-funded Gaia-X data platform, why cyber experts are urging the EU to rethink vulnerability disclosure plans, and how the IT industry is responding to the software developer skills shortfall. Read the issue now. Continue Reading
News 30 Oct 2023

Devon County digitises with Unit4 ERP

Unit4 and Embridge Consulting have paired up to help Devon County Council digitise its organisation, data and services Continue Reading
News 23 Oct 2023

CTO interview: Pegasystems’ Don Schuerman on using AI to set business goals

Generative AI is on the cusp of allowing companies to automate business processes to meet business goals Continue Reading
News 18 Oct 2023

SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI

Oracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas Continue Reading
News 16 Oct 2023

Oracle’s Steve Miranda: Customers nearing inflection point with Fusion

In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real Continue Reading
News 04 Oct 2023

UK emphasises EU split by kicking digital trade scheme into long grass

Former Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech Continue Reading
Definition 26 Sep 2023

business process mapping

Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish. Continue Reading
News 20 Sep 2023

Oracle CloudWorld 2023: Ellison heralds dawn of generative AI era

Oracle’s founder and chief technology officer, Larry Ellison, lends his heft to the generative AI vogue Continue Reading
Definition 19 Sep 2023

business process improvement (BPI)

Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements. Continue Reading
Definition 19 Sep 2023

business process

A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as possible and produce consistent outcomes. Continue Reading
News 13 Sep 2023

How DocuSign is extending its capabilities beyond e-signatures

DocuSign is harnessing large language models to help individuals make sense of agreements and employing AI-based biometrics to verify the identity of signers, as part of its broader efforts to expand its capabilities beyond electronic signatures Continue Reading
Podcast 12 Sep 2023

Podcast: ‘Data first’ a key principle of digital transformation

Chris Gorton of Syniti says organisations should put data first during digital transformation projects, and that means getting data quality, access rights and governance right Continue Reading
Definition 29 Aug 2023

change request

A change request is a formal proposal for an alteration to some product or system. Continue Reading
Definition 01 Aug 2023

change management strategy

A change management strategy is a plan for or systematic approach to dealing with a transition or transformation in an organization. Continue Reading
News 28 Jul 2023

ServiceNow Q2 2023: 23% year-on-year growth with GenAI to fore

ServiceNow has announced second-quarter 2023 revenue of $2.15bn, up 23% on the same quarter in 2022. The digital workflows automation supplier stressed GenAI developments and partnerships Continue Reading
Feature 21 Jul 2023

HR software and strategies to combat staff attrition

While there is no simple technological solution to the problem of staff attrition, a combination of management strategies and business applications can improve engagement and retention Continue Reading
Feature 11 Jul 2023

How to assess and stem digital transformation failures

Digital transformation projects have bred a litany of failure. How can this tendency be reversed? Continue Reading
Feature 23 Jun 2023

Why low code/no code opens doors but no panacea for skills shortages

Citizen development is not without risk but it has a bright future in the enterprise, especially as a way to handle skills gaps Continue Reading
News 20 Jun 2023

ServiceNow’s Bill McDermott: a ‘work in progress’

Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change Continue Reading
News 16 Jun 2023

Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services

Citigroup’s US Personal Banking business has created a repository of customer data and is rolling out a decision engine to provide customers with personalised services Continue Reading
Blog Post 09 Jun 2023

Why the ‘digital offensive’ starts with automation

This a guest blogpost by Gert-Jan Wijman, VP of EMEA, Celigo This decade for UK businesses has been epitomised by crises. First the Covid-19 pandemic, then its aftershocks, and now the inflationary ... Continue Reading
News 17 May 2023

Knowledge 2023: Ready for the exponential enterprise, says McDermott

ServiceNow CEO Bill McDermott called for IT and ‘the business’ to finally come together in what he called the ‘exponential enterprise’ at the supplier’s Knowledge 2023 conference in Las Vegas Continue Reading
News 12 May 2023

IT Priorities 2023: Business automation intensifies as data governance returns

Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading
News 05 May 2023

Employee perception may be key to success of UAE’s big data initiative

Study shows the impact employee perception can have on big data projects in the United Arab Emirates Continue Reading
Guest Post 04 May 2023

Generative AI in the enterprise: Lessons learned

The use of generative AI in the enterprise is changing software interactions and customer engagement. Four use cases can help IT leaders better understand the tech's potential. Continue Reading
Feature 17 Apr 2023

Belgian experts take on data challenges

Having been involved in storage and data management for more than two decades, Belgian experts are positioned to help tackle the challenges brought on by a growing volume of unstructured data Continue Reading
Feature 06 Apr 2023

How sustainability software bears broad benefits beyond cost savings

The imperative for organisations to do a better sustainability job is clear. There is business software that can help, with data at its core, and smart companies are acting now Continue Reading
Definition 05 Apr 2023

Total Quality Management (TQM)

Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members -- from low-level workers to its highest-ranking executives -- focus on improving quality and, thus, delivering customer satisfaction. Continue Reading
News 05 Apr 2023

The Folio Society turns over new leaf with NetSuite

Well known for its illustrated, hardback editions of books, The Folio Society has brought its finance systems up to date, in part to aid international growth, with Oracle NetSuite Continue Reading
Podcast 24 Mar 2023

Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast

The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
Feature 07 Mar 2023

Culture eats technology in digital transformation

Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
Definition 22 Feb 2023

operating model

An operating model is a visual representation of how an organization delivers value to its internal and external customers. Continue Reading
News 21 Feb 2023

UK finance firms short of data skills

Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world Continue Reading
Definition 16 Feb 2023

time management

Time management is the coordination of tasks and activities to maximize the effectiveness of an individual's efforts. Continue Reading
E-Zine 16 Feb 2023

CW APAC: Expert advice on data analytics

Organisations are constantly searching for the most fruitful ways to process their data. In this handbook, focused on data analytics in the Asia-Pacific region, Computer Weekly looks at how to marry the art and science of analytics, environmental considerations, the risks of sovereign data strategies and what one telco has done to address scalability challenges. Continue Reading
News 27 Jan 2023

SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure

SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading
News 10 Jan 2023

Belfast Harbour sails out with Oracle cloud applications

Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP Continue Reading
News 04 Jan 2023

St Helens Council plumps for Unit4 ERP to forward automation plans

St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans Continue Reading
News 30 Dec 2022

Top 10 information management stories of 2022

Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society Continue Reading
News 30 Dec 2022

Top 10 Computer Weekly Downtime Upload podcasts of 2022

The team began with a sombre episode about Ukraine and went on to tackle the more familiar topics of diversity, datacentre sustainability and data. New for 22: Cliff Saran’s interviews with IT thought leaders Continue Reading
Blog Post 22 Nov 2022

Three things to avoid doing with AI in a recession, and what to do instead

This is a guest post by Shaun McGirr, EMEA RVP of AI Strategy, Dataiku Some companies see AI as a tool to help them do what they already do at lower cost or faster, while others see AI as something ... Continue Reading
E-Zine 21 Nov 2022

CW APAC: Trend Watch: Artificial intelligence in APAC

Artificial intelligence is becoming more commonplace across business. In this handbook, focused on the adoption of the technology in the Asia-Pacific region, Computer Weekly looks at what still stands in its way, Dell’s deep learning model, how AI can realise its potential in healthcare, and the pros and cons of using AI and ML applications in the cloud. Continue Reading
News 15 Nov 2022

SAP Build launched at TechEd to appeal to business user developers

SAP is launching a low-code platform, SAP Build, aimed squarely at line of business users, at its TechEd conference in Las Vegas. Build is part of the supplier’s Business Technology Platform Continue Reading
News 24 Oct 2022

Digital Transformation Week Amsterdam: The growing divide between the haves and have-nots

The most successful companies carefully manage how data is taken in and processed – and they use tools to ensure they squeeze the most they can out of every bit of information Continue Reading
News 12 Sep 2022

SAP users ramp up ESG efforts

The UK & Ireland SAP User Group is developing a special interest group to help their members hit their ESG goals more effectively Continue Reading
News 12 Sep 2022

Lloyd’s of London is digitally transforming through the front door

Centuries-old financial services organisation is transforming its complex IT infrastructure through digital data Continue Reading
News 30 Aug 2022

Growing importance of the data strategist in South Holland

Much has been written about the work of data scientists, but the lesser-known role of data strategist is just as essential – as is being demonstrated in the Netherlands Continue Reading
News 11 Aug 2022

Crown Commercial Service opens door to Salesforce

The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft Continue Reading
Definition 09 Aug 2022

Markov model

A Markov model is a stochastic method for randomly changing systems that possess the Markov property. Continue Reading
News 04 Aug 2022

Bayern Munich sides with Adobe to enhance global fan experience

Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide Continue Reading
News 29 Jul 2022

How TCS is supporting Australia’s electricity market settlement

Tata Consultancy Services worked with the Australian Energy Market Operator to build a new system that speeds up electricity market settlement Continue Reading
News 26 Jul 2022

Lambeth maps future with cloud applications

With its funding dramatically cut, Lambeth Council has turned to cloud delivery of its business applications to have a simpler technology stack and be nimbler in delivering services to its 330,000 population Continue Reading
Feature 19 Jul 2022

Employee experience joins CX for total enterprise view

Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading
News 18 Jul 2022

Putting automation into motion will put the wheels on UK economic growth

Automation technologies and artificial intelligence will change the workplace for the better, giving people time to focus on high-value creative work Continue Reading
News 12 Jul 2022

First cohort of data science professionals certified by AfDSP

The Alliance for Data Science Professionals has certified its first cohort, with the imprimatur of the UK’s national statistician, Ian Diamond Continue Reading
Feature 05 Jul 2022

How IoT and digital twins could help CIOs meet ESG pledges

Many local authorities have set ambitious net-zero targets. Can IoT technology, allied to digital twinning, help CIOs hit them? Continue Reading
News 05 Jul 2022

Netherlands’ AMdEX seeks to democratise the internet

Last year, five Dutch organisations launched an initiative to set up the Amsterdam Data Exchange to simplify data sharing and help democratise the internet Continue Reading
Feature 01 Jul 2022

Tech sector efforts to root out forced labour are failing

Digitally mapping supply chains to identify forced labour and slavery is no longer a technology problem for the IT sector, but a lack of government enforcement and corporate inaction are major barriers to effective change Continue Reading
News 28 Jun 2022

African health charity integrates digital tools with Cognizant

IT services supplier is working with African health charity to integrate digital tools through a five-month project Continue Reading
News 28 Jun 2022

Executive interview: Chris Conradi, chief digital officer, FSN Capital

Chris Conradi is taking his learnings at Google into the private equity industry at Norway’s FSN Capital Continue Reading
News 13 May 2022

Organisational silos hampering integration efforts in Asia

Many organisations in Asia still approach integration in silos, choosing to build hard coded integrations that tend to be brittle and more prone to failure Continue Reading
News 11 May 2022

Sapphire 2022: Klein majors on sustainability and supply chain resilience

At SAP’s first in-person Sapphire customer conference in three years, CEO Christian Klein and his top team revisited the themes of sustainability and supply chain resilience, which were prominent in 2020 and 2021 Continue Reading
Definition 09 May 2022

Lean Six Sigma

Lean Six Sigma is a data-driven approach to improving efficiency, customer satisfaction and profits. Continue Reading
News 09 May 2022

India’s IT services market grew at record pace in 2021

Growing investments in cloud, artificial intelligence and cyber security have been a boon to India’s IT and business services market Continue Reading
Feature 14 Apr 2022

How algorithmic automation could manage workers ethically

Managing workers by algorithm and automated process has generated ethical problems aplenty. Can such means be pressed into the service for a more ethical mode of worker management? We find out Continue Reading
News 13 Apr 2022

Oracle vaunts ME as employee experience platform geared to post-crisis workforce realities

Oracle has launched an employee experience platform, dubbed ME, said to be designed for post-Covid, individualistic pandemic workforce trends Continue Reading
Podcast 11 Apr 2022

Energy crisis impact on datacentre market – Computer Weekly Downtime Upload podcast

Podcast team discusses the energy crisis by way of the Sungard AS UK collapse, data analytics-powered wind turbines, and CW survey showing big increase in flexible working for IT professionals Continue Reading
Definition 05 Apr 2022

digital enterprise

A digital enterprise is an organization that uses technology as a competitive advantage in its internal and external operations. Continue Reading
News 30 Mar 2022

ODI sets up institution to promote public data sharing

The Open Data Institute has set up an institution to support the Open Referral UK data standard geared to promote more sharing of public sector data Continue Reading
News 24 Mar 2022

Unipart maps way ahead with Rise with SAP service

Unipart has chosen the Rise with SAP S/4 Hana-based service as it seeks to develop further the systems integration side of its business Continue Reading
News 24 Mar 2022

CW Innovation Awards: Tracking cargo on the road

Through Geodis APAC’s One Road platform, supply chain companies have received fewer enquiries on cargo locations and improved on-time performance using roads as an alternative way to move cargo Continue Reading
News 22 Mar 2022

Competition watchdog contacts Barclays and Lloyds banks over API failures

Barclays and Lloyds banks have failed to meet some of the open banking rules, says competition watchdog Continue Reading
Feature 15 Mar 2022

How data analytics drives wind turbine power generation

Data analytics and related software lies behind the burgeoning wind turbine industry, with predictive maintenance to the fore. We find out how Continue Reading
News 09 Mar 2022

How Kofax is tapping the groundswell in automation

Kofax is counting on its pedigree in optical character recognition and other capabilities to tap the growing market for automation technologies Continue Reading
News 25 Feb 2022

University of Amsterdam teams up with MIT to use analytics for a better world

Dutch and US universities join forces with tech company to help non-government organisations and the United Nations to harness data analytics to achieve sustainable development goals Continue Reading
News 22 Feb 2022

Software AG executives trumpet progress on Helix growth plan

Software AG’s executive team has confirmed progress on a cloud-oriented growth strategy named Helix, launched in 2019 and bolstered by 2021 investment by US technology firm Silver Lake Continue Reading
News 15 Feb 2022

The Citrix deal and what it means for Tibco

The investment firm behind Tibco has been on a spending spree, bolstering its product portfolio and offering new ways to access and connect to data Continue Reading
E-Zine 14 Feb 2022

On a mission to track space junk

In this week’s Computer Weekly, we talk to the space experts tracking orbital debris using graph database technology. We meet the startups taking very different approaches in trying to develop commercial quantum computers. And we ask why it’s so difficult to build a data science team and how to overcome the challenges. Read the issue now. Continue Reading
News 24 Jan 2022

Heathrow Airport takes to the cloud with Oracle Fusion Applications

Airport has implemented a full spread of Oracle Cloud Applications, including ERP and HCM, as it looks to recover from the pandemic Continue Reading
News 14 Jan 2022

Twinings selects Rise with SAP to simplify its business brew

Tea company Twinings Ovaltine has chosen SAP’s Rise subscription service to simplify its relationship with the supplier and focus on future growth Continue Reading
Blog Post 11 Jan 2022

B2B tech skills as the Cinderella of public policy

When government ministers or their policy wonks think of technology and the economy, you can virtually guarantee they are thinking of consumer tech companies, mostly from the west coast of the US. ... Continue Reading
News 06 Jan 2022

How far has Saudi Arabia come with open data?

While clearly on the right path, Saudi Arabia still has a lot to do before it reaps the full benefits of open data Continue Reading
News 29 Dec 2021

Top 10 business applications stories of 2021

2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers Continue Reading
Definition 22 Dec 2021

BPEL (Business Process Execution Language)

BPEL (Business Process Execution Language) is an XML-based language that allows web services, APIs and human processes in a service-oriented architecture (SOA) to interconnect and share data in a business workflow. Continue Reading
E-Zine 20 Dec 2021

CW APAC: Expert guide to cloud migration

Organisations are increasingly moving their workloads to public cloud. In this handbook, focused on cloud migration in the Asia-Pacific region, Computer Weekly looks at the key strategies to follow, how HPE has transitioned into an as-a-service company, the adoption of cloud in Australia and why VMWare’s chief technology officer endorses a cross-cloud approach Continue Reading