Voice networking and VoIP
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Report
30 May 2024
Avaya ‘roaring forward’ in the age of experience
From beating the J-curve, riding the upward trajectory of a U-curve to a simple formula to drive business growth through enhanced customer experience. We report on the transformation taking place at Avaya Continue Reading
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News
21 May 2024
Enterprise sector shines in steady Q1 for Zoom
Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity Continue Reading
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News
21 May 2024
CGI selected to streamline UK ESN programme
Controversial mobile network for UK emergency services mobile communications enters new phase with consulting firm appointed as technology delivery partner Continue Reading
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News
28 Mar 2024
Vonage boosts conversational commerce with GenAI
Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience Continue Reading
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News
27 Mar 2024
RingCentral goes global with AI-powered contact centre solution
Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience Continue Reading
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News
27 Mar 2024
Avaya announces Zoom strategic partnership for collaboration
Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork Continue Reading
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News
27 Mar 2024
Cisco unveils enhanced collaboration tech for the hybrid workforce
Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork Continue Reading
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News
26 Mar 2024
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience Continue Reading
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News
26 Mar 2024
RingCentral looks to ‘reimagine’ business phone system with real-time AI
Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search Continue Reading
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News
21 Mar 2024
UK government takes measures to boost resilience of 999 call system
The government is introducing additional safeguards to ensure resilience of the 999 emergency call handling system following a technical fault in 2023 Continue Reading
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News
21 Mar 2024
BICS partners with SaaS startup
Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe Continue Reading
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News
20 Mar 2024
Global UCaaS market set for over 130 million users by 2028
Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services Continue Reading
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News
14 Mar 2024
Fibre, FWA set the pace in fixed broadband growth
OECD research reveals that optical fibre and fixed wireless access are the two fastest growing fixed broadband technologies in countries that it covers, with their dynamism in stark contrast to the decline in DSL Continue Reading
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News
20 Feb 2024
EE delivers mobile coverage boost in North Yorkshire
UK mobile operator has upgraded or built more than 40 mobile masts in North Yorkshire in the past two years, improving connectivity across the county as part of a £1.3bn coverage programme Continue Reading
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News
18 Jan 2024
PSTN switch-off threatens access to adult social care services
The Public Switched Telephone Network switch-off is threatening vulnerable Londoners access to adult social care and other vital services, as councils are left to manage the cost without financial support from the centre, says London chief digital officer Theo Blackwell Continue Reading
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News
11 Jan 2024
Cisco fixes high-impact flaw in unified comms platform
Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product Continue Reading
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News
04 Dec 2023
CCaaS platform subscriptions to generate $18bn revenue by 2028
Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos Continue Reading
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News
01 Dec 2023
Cologne Bonn Airport extends Tetra digital radio network
German Airport taps Motorola Solutions in 10-year agreement to provide essential radio technology supporting safe and reliable airport services Continue Reading
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News
29 Nov 2023
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading
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News
24 Nov 2023
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading
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News
30 Oct 2023
Danish government extends nationwide Tetra network for first responders
Danish subsidiary of technology provider upgrades network with latest digital radio technology including enhanced cyber security and connectivity capabilities Continue Reading
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News
23 Oct 2023
Magdi Yacoub Global Heart Centre completes contact centre upgrade
NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility Continue Reading
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News
19 Oct 2023
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts on demand Continue Reading
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News
18 Oct 2023
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders Continue Reading
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News
17 Oct 2023
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation Continue Reading
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Feature
16 Oct 2023
Sowing the seeds of growth through IP communications
One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading
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News
06 Oct 2023
Isle of Wight NHS Trust gives shot in the arm to unified communications
As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service Continue Reading
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News
26 Sep 2023
BT announces regional roll-out schedule for Digital Voice
Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital Continue Reading
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News
20 Sep 2023
Zoom aims for contact centre boost with Workforce Engagement Management suite
Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction Continue Reading
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News
12 Sep 2023
Openreach publishes latest full-fibre build plans
Voice and broadband divisions of incumbent telco see expansion across the UK, heralding a full-fibre, full-digital communications future Continue Reading
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News
06 Sep 2023
Openreach marks copper network switch-off milestone
UK telco claims to have marked major milestone on road towards switching off old copper-based phone platform Continue Reading
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News
31 Aug 2023
Teams unbundled in European economic community
Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams Continue Reading
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News
30 Aug 2023
8x8 adds to AI self-service capabilities with voice interactions for customer assistant
Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities Continue Reading
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News
29 Aug 2023
More Aussie apartments to get high-speed fibre
NBN will enter into Area Switch Agreements with corporate bodies to deliver high-speed fibre to some 700,000 apartments across Australia Continue Reading
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Definition
23 Aug 2023
analog telephone adapter (ATA)
An analog telephone adapter (ATA) is a device used to connect an analog telephone, fax machine or similar equipment to a computer or network to enable communications over the internet. Continue Reading
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News
11 Aug 2023
Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe
Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform Continue Reading
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Feature
09 Aug 2023
CTO interview: Gavin Rea, Gulf Bridge International
GBI ensures service continuity of submarine cable networks, which bring high-speed internet to the Gulf states, supporting the region’s ambitious plans to be one of the world’s leading poles for technological innovation Continue Reading
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News
02 Aug 2023
Scotland’s most remote emergency services connected by 4G coverage
Operator reveals role in partnership to deliver hitherto unavailable 4G coverage across the Highlands and Islands to help close signal blackspots and connect emergency services across the most remote areas of Scotland Continue Reading
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News
25 Jul 2023
Subscriptions dip, jobs to be cut, but Virgin Media O2 sees positives in Q2
Second-quarter 2023 results see UK operator increase revenue generation and expand network with particular emphasis on full-fibre, but 2,000 employees set to be axed by the end of the year Continue Reading
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News
25 Jul 2023
Tetra radio users’ comms may have been exposed for years
A number of flaws in the encryption algorithms used in the secure Tetra radio communications standard have potentially left users exposed to snooping Continue Reading
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News
17 Jul 2023
Zoom doubles down on customer experience in UCaaS play
Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market Continue Reading
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News
13 Jul 2023
Ofcom opens investigation into Virgin Media contract cancellation
As Ofcom publishes cost-of-living action plan update on range of work to support hard-pressed households, UK watchdog to probe operator’s contract termination and complaints handling Continue Reading
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News
28 Jun 2023
UK comms regulator to probe BT emergency number failure
Investigation to assess source and extent of 25 June technical issue causing lack of access to key first response services, including Metropolitan Police, Bedfordshire Police, Suffolk Police, and Cheshire Fire and Rescue Continue Reading
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News
22 Jun 2023
BT begins roll-out of Digital Voice across UK East Midlands
Latest part of incumbent telco’s strategy to evolve national communications network sees new voice offering deployed Continue Reading
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E-Zine
20 Jun 2023
How to keep network costs affordable
In this week’s Computer Weekly, as demands for networking performance and speed increase, we examine how to keep a handle on costs. Chip makers are investing in PLC technology – the next generation of flash storage – but some think it won’t be worth the effort; we investigate. And we listen in as tech industry leaders and politicians discuss the regulation of AI. Read the issue now. Continue Reading
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News
19 Jun 2023
Avaya assures future-proof global communications with Enterprise Cloud
Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance Continue Reading
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News
23 May 2023
NTT and NARS claim mission-critical comms breakthrough at Narita International Airport
Comms and IT tech giant partners with radio services provider to interconnect 5G service with the wireless infrastructure at Tokyo’s main airport in a move designed to level up integrated mission-critical communications at international travel hubs around the globe Continue Reading
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News
20 Apr 2023
3CX incident may be world’s first double supply chain attack
It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading
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News
12 Apr 2023
Stemmer Distribution optimises communications infrastructure
Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future Continue Reading
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News
06 Apr 2023
UK emergency services overcharged by £200m a year for comms network
Tech provider to appeal withering criticism by UK competition watchdog of vast overcharging in emergency services communications network Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
28 Mar 2023
Zoom announces AI-based collaboration smart companion
Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility Continue Reading
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News
27 Mar 2023
Tata unveils integrated, simplified cloud-based calling service for global enterprises
Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features Continue Reading
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News
20 Mar 2023
Zoom strikes unified communications home run in MLB partnership
Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform Continue Reading
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News
13 Mar 2023
8x8 aims to transform XCaaS customer engagement with AI
Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI Continue Reading
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News
09 Mar 2023
Vodafone rolls out reliable 4G to nearly 60 rural UK locations
Vodafone increases access to a reliable 4G connection across the UK, enabling businesses and customers in rural locations to enjoy faster, more reliable speeds and higher quality voice calls Continue Reading
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News
02 Feb 2023
Symbio acquires Intrado Australia’s UCaaS business
The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities Continue Reading
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News
17 Jan 2023
UK businesses urged to move away from ISDN in 2023
Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology Continue Reading
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News
02 Dec 2022
Communications runs in his blood
Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers Continue Reading
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News
24 Nov 2022
Profits fall but Zoom maintains revenue momentum in Q3
Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000 Continue Reading
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News
28 Oct 2022
Webex looks to enhance customer experiences for digital era
Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience Continue Reading
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News
14 Oct 2022
Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience
Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology Continue Reading
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News
12 Oct 2022
UK Atomic Energy Authority makes call on new UC telephony
National nuclear-based research facility replaces inflexible cloud-based system to add agility to enable staff to collaborate more effectively in a hybrid working approach Continue Reading
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News
29 Sep 2022
BSH Home Appliances takes on Twilio to revamp digital customer engagement
Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation Continue Reading
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News
23 Aug 2022
Continued major customer rise fuels strong second quarter for Zoom
Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence Continue Reading
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Definition
13 Jul 2022
analog-to-digital conversion (ADC)
Analog-to-digital conversion (ADC) is an electronic process in which a continuously variable, or analog, signal is changed into a multilevel digital signal without altering its essential content. Continue Reading
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Feature
01 Jun 2022
The state of Australia’s national broadband network
Australia’s national broadband network promises to improve broadband connectivity across the country but has been plagued by pricing issues. Here’s a look at where it is today and what lies ahead Continue Reading
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Opinion
31 May 2022
Mobile digital transformation – from fast to deep
The first half of 2022 has been a busy time, with much happening in the mobile industry. We consider what the rest of year might hold Continue Reading
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News
26 May 2022
UK mobile call performance strong and improving
Research shows that as the UK’s public switched telephone network is upgrading to a fully digital call network, dropped call rates have remained low over the past few years and continue to improve Continue Reading
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Feature
09 May 2022
CPaaS – a technology for the future
There is a received wisdom that as businesses flock towards the cloud, they are looking for a single platform on which to manage all their communication needs, leading to boom times ahead for communications platform as a service Continue Reading
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Feature
02 May 2022
Next generation of collaboration and communication services
Future comms systems may look and feel rather different from what exists today – we look at the journey for communications services Continue Reading
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News
21 Apr 2022
Zoom adds new round of cyber security enhancements
Videoconferencing platform Zoom adds multiple third-party security certifications and service enhancements Continue Reading
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News
14 Apr 2022
Openreach accelerates UK full-fibre build
BT broadband provision division claims significant milestone in its full-fibre build programme, revealing it is more than a quarter of the way to reaching 25 million homes by December 2026 Continue Reading
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News
07 Apr 2022
Telent takes the National Express to transform communications for buses across the West Midlands
Secure digital radio managed service from critical digital infrastructure technology specialist designed to deliver increased flexibility and performance to support leading regional bus provider’s operations Continue Reading
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News
28 Mar 2022
Verizon adds to adapter portfolio to boost 5G fixed wireless access
Leading comms tech provider certifies C-band 5G adapter to provide connectivity across Ultra Wideband Network to give enterprise and business customers speed, capacity, coverage and performance Continue Reading
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News
17 Mar 2022
Verizon Business enriches mobile endpoint for Microsoft Teams
Business solutions provider becomes one of the first operators to join forces with IT giant to enable enterprise customers to experience the full power of communications and collaboration system Continue Reading
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News
16 Mar 2022
SmarTone, Ericsson team to empower businesses with industry-first connectivity boost app
What is said to be a world-first smartphone app will enable 4G and 5G business mobile users to dynamically boost cellular connectivity Continue Reading
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News
21 Feb 2022
Telstra and TPG Telecom strike network sharing deal
Australia’s Telstra and TPG Telecom have joined forces to share their mobile networks and spectrum in a landmark deal that will expand coverage for both telcos Continue Reading
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News
21 Jan 2022
Majority of UK employees prefer hybrid work
Survey reveals the importance of hybrid working and shows a degree of WFH fatigue following Omicron, with firms assessing when it will be possible to return to in-person work Continue Reading
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News
12 Nov 2021
Klaxoon enters US and launches next-gen meetings workshop platform for hybrid work
French teamwork and smart work technology provider unveils its next-generation workshop platform and expands in the US with CEO and key executives Continue Reading
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Definition
05 Nov 2021
VoIP caller ID (voice over Internet Protocol caller identification)
VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line. Continue Reading
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News
20 Oct 2021
Gitex 2021: Nuuday finds new voice to deliver cognitive customer universe
Upstart Danish telco deploys communications-as-a-service technology and virtual assistant to restructure business, gain differentiation and extend to new touchpoints in highly competitive local market Continue Reading
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Feature
13 Oct 2021
Calling on communications to address humanitarian crises
Télécoms Sans Frontières responds to the growing number of natural disasters with advanced communications and provides protection and assistance, as well as bridging the digital divide Continue Reading
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News
08 Oct 2021
Need for work equity and total meeting equality in world of hybrid work
Research into the evolution of the workplace in the wake of Covid shows hybrid workers embracing anytime working as office culture ‘changes for ever’, but concerns over discrimination, career progression and noise weigh on employees’ minds Continue Reading
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News
08 Oct 2021
Telstra connects direct to Microsoft Azure and Operator Connect for Microsoft Teams
Australia-based global carrier enhances connectivity to Microsoft cloud services and provides an integrated calling experience via flagship collaboration service Continue Reading
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News
08 Oct 2021
How Zoom is growing its APAC business
Zoom is driving its growth in Asia-Pacific by embedding business processes into video communications, supporting the hybrid workplace and expanding its headcount in the region Continue Reading
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Definition
04 Oct 2021
Class of Service (CoS)
Class of Service (CoS) is a way of managing traffic in a network by grouping similar types of traffic -- such as email, streaming video, voice over IP and large document file transfer -- together and treating each type as a class with its own level of network service priority. Continue Reading
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News
04 Oct 2021
Blackpool transport meets tourism boom with digital network
Transport services authority of Blackpool looks to benefit from digital radio system being designed and installed by TES Communication Solutions Continue Reading
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News
13 Aug 2021
Tbaytel wraps new voice communications network with Ribbon
Independently owned telecommunications provider aims to offer its customers premium-quality voice services while reducing power costs and accelerating time to market Continue Reading
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News
04 Aug 2021
Openreach announces 86 new copper network switch-off locations
BT-owned UK broadband provision firm accelerates its plan to stop selling copper-based broadband and traditional voice services across the UK by 2025 Continue Reading
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News
29 Jul 2021
Profits, revenues fall but BT expands 5G, fibre in first quarter
UK incumbent telco sees profits and revenues fall, but increases capital investments in next-generation wireless and extends Microsoft strategic partnership Continue Reading
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News
01 Jul 2021
Openreach warns UK firms to check comms CPE ahead of analogue switch-off
Ahead of current analogue phone network reaching the end of its life by December 2025, UK broadband provider advises firms to start checking digital compatibility of CPE such as alarm services, lifts, payment card readers and medical equipment Continue Reading
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News
28 Jun 2021
Virgin Media O2 uses gigabit voucher scheme to connect rural Sussex homes
Recently merged communications provider announces that it will, for the first time, make use of government’s Gigabit Broadband Voucher Scheme to help residents in West Sussex benefit from next-generation connectivity Continue Reading
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News
22 Jun 2021
Users’ network expectations change in new normal
Ciena study reveals how sustainability, connected industries and always-on connectivity are shaping the UK’s digital post-Covid landscape Continue Reading
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News
09 Jun 2021
Cisco reveals new Webex to power ‘inclusive’ future of work
Collaboration suite has new look and feel, and supports hybrid work collaboration at what is claimed to be 40% lower cost than à-la-carte systems Continue Reading
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News
02 Jun 2021
Virgin Media O2 launches with mission to transform UK comms industry
Drawn-out merger of Liberty Global and Telefónica UK cable and mobile assets comes to fruition under new working brand aiming to power the UK’s recovery and create ‘unbeatable’ choice for consumers Continue Reading
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News
17 May 2021
EE boosts mobile coverage across London’s rail network
As the UK embarks on the great indoor reopening and workers start returning to the office, BT’s mobile division beefs up mobile network capability along capital’s main commuter rail routes Continue Reading
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Feature
17 May 2021
The right tech choices for hybrid workers
Various studies give a mixed reaction to businesses returning to office work, but what is apparent is that support for remote working will continue Continue Reading
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News
13 May 2021
Ericsson: 5G already changing smartphone usage behaviour
Largest 5G consumer study to date finds seven in 10 5G users expect more innovative services and apps, while 20% have decreased usage of Wi-Fi on their phones at home and other locations after upgrading Continue Reading
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News
07 May 2021
Mildenhall claims digital communications upgrade first for East of England
Openreach focuses on Suffolk market town for the next step towards upgrading to digital services, with properties now unable to buy copper broadband if they are upgrading, regrading or switching provider Continue Reading
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News
27 Apr 2021
Nokia, NewCore Wireless bring 5G, high-end broadband to remote US regions
Global comms tech provider and regional operator bring next-generation broadband to US tribal nations to empower economic opportunity through support for e-learning, telehealth and remote work during the pandemic Continue Reading
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News
20 Apr 2021
Specific and targeted interventions necessary to ensure UK mobile tech diversification
UK comms tech industry report highlights that successful diversification will require specific and targeted interventions to stimulate the supply market, de-risk the integration of new suppliers into operator networks and lay the foundations for long-term market growth and increased competition Continue Reading