Nest Wifi Pro & Speaker Groups

[DannyB]

I’ve recently “upgraded” my wifi from the Google Wifi to Nest Wifi Pro. Ever since I’ve setup the Nest Wifi Pro (with 2  access points) my speaker groups don’t connect all speakers. Only a few speakers (2 max) will connect and it’s usually the speakers that are connected to the main router. Making all speakers connect to the main router is not an option due to home size. I’ve tried everything from factory resetting everything and resetting up (painful experience in itself). It really shouldn’t be this hard especially considering everything is literally on the google/nest ecosystem. Please fix this as it’s incredibly frustrating. 

[sicsacol]

Hi @DannyB,

Thanks for reaching out. Sorry to hear that you're having some difficulties trying to reconnect your speakers to your account.I understand it can be frustrating when troubleshooting doesn't solve the issue. No worries, let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• What type of speaker do you have?
• How many speakers do you have ?
• Are you getting any error messages or error code?
• How far away are the speakers from the router?
• What is the status light? 

Nest Points serve to extend the signal range of your network, meaning that devices will always connect to your main router since it is the main device that sends the signal to other devices. In the meantime you can follow this article with some steps you can follow: My speaker or display is not connecting to Wi-Fi.

Please let me know the answers to these questions, and I'll be happy to help you further.

Cheers,

Jonathan 

[Jaygjenning]

i have 4 nests, a smart display, a smart sound bar etc.. i ham so frisyrated that I would consider upgrading the nests, IF I KNEW THEY WOULD WORK WOTH GOOGLE HOME SPEAKER GROUPS.  Ssince you dont respond to cries for help about the many exisiting speaker group problems, I hope you might respond to some lookibgbto upgrade die to frustration. 

[Bbradford84]

I’ve got this problem also.  It has been persistent since I had Google Nest wifi and now even though I have nest wifi pro.  It seems to be ever since the Sonos lawsuit when google took away some features? Now the speaker group (one group with 4 google home max speakers, 2 nest displays and one nest display max (so, not a great deal…) only seems to play to 2-3 speakers at a time.  I have to keep rebooting my entire network every day.  YES I’ve reset everything.  Every single device and re-paired.  I’ve done this twice, which is a complete pain in the ass.  I’ve played with both bridge-only mode and normal mode (double NAT) and I have played with the WPA3 setting etc etc and it seems to work for a little while each time, then everything falls off the network eventually.  It is a real pain in the ass having to reboot the entire network every day.  I’ve found the quickest way is to turn my main circuit breaker off, wait then back on so everything refreshes.

Really not impressed.  I am crazy for having purchased a google nest wifi pro given the ABYSMAL service I received (5 months I waited.. for Google to assess my previously faulty nest wifi router before sending me a replacement!).

For the record:

• I have a brand new Asus modem plugged into the nest wifi pro.  No wifi is turned on on the asus modem.
• i have 4 google home max speakers, 2 small and 1 large google home displays.
• i have another 20~ wifi devices (computers, tv, home devices ie lights etc.
• 100/40 VDSL connection
• i’ve reset all my google devices and repaired.
• my google nest wifi is not in a mesh network - I am just using the wifi router capability of it, plugged into my asus modem.

in light of the above - and that i have performed resets, this product needs a major firmware upgrade to fix these issues.  

[sicsacol]

Hi everyone.

Thanks for posting and sharing the details about your speaker group issue. I appreciate it!

We've escalated the issue to the appropriate team for further investigation. You can also help by providing feedback through the method available in the Home app. 

You can check more information on this thread: Having trouble with Speaker groups? Read this first.

Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Jonathan 

[DannyB]

Any update on this issue getting resolved? I currently have 1 speaker out of 6 which work. The rest can never be found unless I restart my entire network daily. Something which I shouldn’t have to do with something that has a $500 price tag, not to mention the amount spent on google speakers. 

[Bbradford84]

Agreed @DannyB , this problem has been going on it seems for the past couple of years!

Now today I asked google to turn all my speakers down and it replied it could not do that to speaker groups and to do it in the app!

Each google home max was around $500 - and I have 4… let alone the other google displays..

so for a couple of thousand $$ in speakers this is deplorable!!!

[sagelwwa]

Having the same issue. Everything was good on Google Nest wifi, but since "upgrading" to Nest Wifi Pro 6e, my speaker groups are broken and some devices seem to never be found/reachable even though they're all connected to the same wifi mesh network and work independently. Also some speakers can't be found by apps as castable targets. I have a mix of Nest Mini speakers and Nest Hubs and problems apply to both.

[Bbradford84]

I had the same problems. It was driving me nuts. I went out and bought a Unifi cloud router and access point and I’ve had no problems since! It all works! I took my google device back to the shop I bought it from for a refund. 

[OCtwin]

I am also having this issue with seven of my Google Home/Nest speakers with two access points, both having excellence connection between the two. At no time have I been notified they’ve been disconnected from each other, nor the Internet. Some speakers show up under the speaker group (I only have one), but the speaker group does not show all my devices as available to add back in. It’s like there is a network divide, but it has nothing to do with distance, since one of my speakers experiencing this issue is right next to an access point and one of the speakers that does show up in the speaker group, is 5 feet away from the very same access point. This was never an issue in the past, until I “upgraded” to the Google Nest Wi-Fi Pro. This seems rather ridiculous to have to fix the issue by restarting the network, as there should be nothing to fix, especially when the speaker group should already know what speakers exist in that group. I really hope the Google engineers can get their collective brain trust together and figure this out, since I am regretting my decision on this $300 purchase. This seems a bit hyperbole, but a connection issue between all my speakers was exactly the reason why I upgraded the first place and figure might as well stick with the ecosystem, as I had Google Wi-Fi previously. What I don’t understand about this issue is that when looking at the assigned speaker group, “speaker group” is no longer available as a menu item from the audio section under the speaker experiencing the issue itself. If there is no speaker group assigned to a particular speaker, shouldn’t this menu item still exist? I wonder how long it will be until we get a fix or a proper response, other than something that is a pre-fabricated troubleshooting technique, which we’ve all assuredly have been through. Collectively hold my breath for a proper answer.

[sagelwwa]

Problem finally solved. Go to Settings > Apps > Google Play Services. Clear data and cache. This will cause a little disruption in some apps, but it will cause the wifi devices to properly show as castable and speaker groups to work again. *from my own experience at least  may not be the fix for all...

[OCtwin]

To clarify, where are performing this navigation? Is this within the Google Home app, within the Android OS or iOS?

[sagelwwa]

Android > Settings > Apps > Google Play Services

It turns out the issue was my phone, not the network. My phone had recently been replaced and I had also recently upgraded from Nest Wifi to Nest Wifi Pro 6e. It turns out Google Play Services had cached certain traits about the network that caused issues, which were resolved once the data was cleared.

[DannyB]

So I decided to ditch everything Google and moved to Apple HomePods…. everything except the main problem - the Nest Pro WiFi. I didn’t think I would experience the same issue… but here we are. I don’t know what the refund policy is on these things but I’m ready to throw it back if things don’t improve quickly! So over it 

[itsgiuseppe]

I actually have the same issue. 6 Google speakers and two Nest Pro points. When both points are plugged in I cannot place music across all of my speakers reliably. As soon as I unplug the second point my group works as expected again.