How does the DoD do customer service? Are you struggling to comprehend what that actually means? We at Idea Entity have seen how a financial customer service platform that we created fundamentally shifted the work and impacted the Airmen, Guardians and their families. The time to close a ticket dropped from an average of 30 days to less than 1. Users of the system were confident that their problem was resolved in a timely and orderly fashion. What would a single customer service platform do for you and the satisfaction of the most important asset of your organization? We would love to hear your comments. Leave a comment here, or If you prefer email Nathan Atherley, COO Idea Entity at [email protected]
About us
Idea Entity makes ideas real through the application of technology. We partner with our clients to effectively analyze their business scenarios, re-engineer processes to match the business scenarios, and enable these processes through proven and innovative technology solutions that bring value. With offices in Seattle, WA, Herndon, VA and Hyderabad, India, we support our local and multinational clients across numerous industries in the private sector and several federal, state and local government agencies in the public sector. We believe that to make a difference for our clients, we need to focus on our people by fostering a supportive team environment, so each person can make an impact, gain experience and leave behind a legacy of excellence. We have consistently been ranked as one of the “Top 100 Places to Work” by Seattle Business Magazine.
- Website
-
http://www.ideaentity.com
External link for Idea Entity
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Herndon, Virginia
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Technology consulting, Portals and collaboration, Business process improvement, Cloud solutions, Mobile solutions, Application development, Project management, Business analysis, Business intelligence, and Learning and content development
Locations
-
Primary
12801 Worldgate Dr
Suite 500B
Herndon, Virginia 20170, US
-
16625 Redmond Way
Ste M009
Redmond, WA 98052, US
-
601 NW Loop 410
Suite 350
San Antonio, Texas 78216, US
-
1612 W Pioneer Pkwy
Peoria, Illinois 61615, US
Employees at Idea Entity
Updates
-
Every DoD acquisition professional in the United States Department of Defense knows that the process takes too long and costs too much money. Unfortunately, not every professional realizes that things don't always have to be that way. The US Army Medical Command cut their service contracts from 8 months to 2 weeks and saved tremendous amounts of money not buying duplicative items and eliminate contracts it did not need. United States Air Force, US Army, US Navy, U.S. Department of Health and Human Services (HHS), US Federal Government, #Acquisitions
-
-
Idea Entity reposted this
Proven Digital Transformation across the entire Air Force enterprise. Honestly, where can there NOT be room for improvement. Cost and Schedule improvement with Idea Entity
-
-
Idea Entity provides an easy to use software platform to solve your Customer Service, Task Management and Finance/Budgeting needs. If you want to learn more about how we have done that for dozens of organizations, schedule some time with some of our solution specialist to see how we might be able to help your organization become quicker, cheaper with increased visibility and auditability.
-
-
---Transforming Cyber Operations for the Federal Government--- In June 2020, a forward-thinking federal agency recognized the need to evolve amidst a rapidly changing threat landscape. They turned to us at Idea Entity, adopting our Workflow-as-a-Solution platform (RhyBus) to drive their digital transformation journey. Here's how we made a difference... Challenges Faced: - Manual Communication & Collaboration: Traditional methods using emails and spreadsheets led to delays and compliance issues. - Lack of Scalability: The absence of digital workflows hindered quick adaptation to changes in cyber operations. - Visibility Issues: Disparate processes caused visibility gaps, impacting decision-making and identifying bottlenecks. Our Solution: Our team at Idea Entity crafted a custom Cyber Operations Workflow, creating a centralized platform for seamless information distribution. This allowed the cyber operations team to efficiently manage the entire lifecycle of cyber information. In just five and a half months, the solution was designed, developed, and implemented. Results: - Full Visibility: Now, the agency has full oversight of all cyber operations across 350 organizations, 800+ systems, and over 2,000 users. - Centralized Collaboration: All partners and stakeholders now collaborate on a unified platform. - Enhanced Compliance: Automated processes ensure a 98% compliance standard, meeting regulatory requirements consistently. At Idea Entity, we understand that managing cyber operations with efficiency and consistency is crucial. Our solutions empower organizations to overcome manual and disparate processes, achieving remarkable improvements in their cyber operations. #bpa #businessprocessautomation #digitaltransformation #itmodernization #usarmy #usairforce #usnavy #usspaceforce #usmc #uscoastguard #changemanagement #dod #federalgovernment #cybersecurity #cybergovernance #taskmanagement #workflow #workflowautomation
-
-
----Digital Transformation within Government---- US Army MEDCOM faced a significant challenge...efficiently processing over $1.5B worth of service contract requests. Thanks to the innovative solutions provided by Idea Entity, they've achieved remarkable improvements: Solution Highlights: - Standardized Approval Process: Ensures audit readiness and enhances collaboration. - Contract Management: Centralized repository and a comprehensive dashboard. - Contract Transparency: Automated review process for full transparency over contracts. - Streamlined Contract Creation: Accelerates contract creation, review, and signature workflows. Outcome: - Processing Time: Reduced from 8 months to just 2 months! - Cost Reduction: 16% reduction in contract costs due to decreased redundancy. This transformation is a testament to the power of modernizing processes and leveraging technology to drive efficiency and transparency. #bpa #businessprocessautomation #digitaltransformation #itmodernization #usarmy #usairforce #usnavy #usspaceforce #usmc #uscoastguard #changemanagement #dod #federalgovernment #inventorymanagement #customerservice #cybersecurity #cybergovernance #acquisitions #procurement #taskmanagement #workflow #workflowautomation
-
-
🌟 Celebrating Juneteenth: Honoring Progress and Transformation 🌟 Today, we commemorate Juneteenth, a day of profound significance in American history. At Idea Entity, we recognize this moment not only as a celebration of freedom and equality but also as a reminder of the ongoing journey toward justice and inclusivity. As specialists in digital transformation and change management for the federal government, we understand the power of progress. Just as Juneteenth marks a pivotal moment in our nation's story, we strive to empower federal agencies with innovative solutions that drive meaningful change. Together, we embrace the spirit of transformation, fostering environments where diversity thrives and every voice is heard. Let's continue to champion progress, today and every day. Happy Juneteenth from all of us at Idea Entity! #Juneteenth #bpa #businessprocessautomation #digitaltransformation #itmodernization #usarmy #usairforce #usnavy #usspaceforce #usmc #uscoastguard #changemanagement #dod #federalgovernment #inventorymanagement #customerservice #cybersecurity #cybergovernance #acquisitions #procurement #taskmanagement #workflow #workflowautomation
-
Last week we posted about change management, best practices, and how we have approached it with many federal clients. This next week we will be breaking down one of the key steps to successful change management.....functional empathy. We don't approach a problem trying to fit our idea of a solution; however, we dig deep into our federal client's challenges seeking to understand the core problem. #bpa #businessprocessautomation #digitaltransformation #itmodernization #usarmy #usairforce #usnavy #usspaceforce #usmc #uscoastguard #changemanagement #dod #federalgovernment #inventorymanagement #customerservice #cybersecurity #cybergovernance #acquisitions #procurement #taskmanagement #workflow #workflowautomation
-
-
---Full-Stack Developers!!!--- We're hiring in the Herndon, VA area. If you want to build something meaningful with other rockstar developers, email our lead technical recruiter, Steven Penn at [email protected]. Active, secret DoD security clearance is a requirement. #bpa #businessprocessautomation #digitaltransformation #itmodernization #usarmy #usairforce #usnavy #usspaceforce #usmc #uscoastguard #changemanagement #dod #federalgovernment #inventorymanagement #customerservice #cybersecurity #cybergovernance #acquisitions #procurement #taskmanagement #workflow #workflowautomation
-