NICE

Go for the gold 🏆 Discover how to increase revenue while reducing customer-related expenses by transforming your CX. Get the complimentary Forrester report, “The ROI Of CX Transformation" >> https://okt.to/SGUFlw #CustomerExperience

Take the guesswork out of your customer’s digital self-service journey. Trained on the world’s largest dataset of omnichannel CX interactions, Enlighten XO analyzes conversations to prioritize automation opportunities for your customers and agents alike. Introduce your business to CX innovation: https://okt.to/sKJB1l #WinWithEnlighten #CustomerExperience #ArtificialIntelligence

Gryphon.ai is a leader in compliance and AI-powered conversation, guides each conversation with real-time intelligence to provide best-in-class experiences to both agents and end users. By partnering with NICE, Gryphon is also able to automate compliance for sales and customer service teams. Hear more from our customers in NICE Customer Stories >> https://okt.to/1xtB8c #NICECustomerStories #CustomerExperience #ArtificialIntelligence #DigitalCX

What does strong knowledge management look like in customer experience? This week, NICE's Whitney Meer sat down with Metrigy's Beth Schultz to discuss everything you need to know about knowledge management in an AI world. Catch the MetriSight episode here 🎙️ https://okt.to/7N06kj #CXoneExpert #ArtificialIntelligence #KnowledgeManagement

While AI systems are becoming increasingly sophisticated, businesses need a way to ensure accuracy and enhance trust in their tools. The solution? Knowledge management. 90% of organizations believe knowledge management is essential for success, with 83% considering it a strategic priority. Learn how knowledge management creates comprehensive trust in AI 🌐 https://okt.to/iZebQO #CustomerExperience #ArtificialIntelligence

For customers today, interactions are continuous. Four or five separate issues with a brand make up a single interaction for the customer, represented as one continuous negative experience in our memories. This can cause a deep rift between your brand and customers. Can we bridge the experience perception divide? NICE did, with CXone Mpower. Read more about our CX-aware solution that actively transforms interactions based on continuous connected inputs >> https://okt.to/BS7cKW #CXoneMpower #CustomerExperience

HAPPENING TOMORROW! Transform your CX strategy with AI. Join Elizabeth Tobey, Head of Digital & AI Marketing at NICE and guest speaker Christina McAllister, Senior Analyst at Forrester as they share insights on the latest CX AI trends and integration tips for 2024. Sign up for our exclusive webinar now: https://okt.to/wJk48D #ChatGPT #CustomerExperience #ArtificialIntelligence

Exciting news! NICE has been recognized as a Market Leader in the 2024 Opus Research Conversational Intelligence Intelliview Report. Dive into the comprehensive analysis and discover how our CI offerings drive tangible business value. Stay ahead of the curve in CX innovation. Download the report now! >> https://okt.to/5v8gAE #CustomerExperience #ConversationalIntelligence

We are proud to be named a leader in the 2024 IDC MarketScape for Contact Center as a Service Report. This achievement highlights the powerful combination of CXone's platform with Enlighten's AI intelligence, ushering in the future of CX AI. Read more here: https://okt.to/CU4JbL #CXAI #ArtificialIntelligence #CustomerExperience #CCaaS

With Interactions International 2024 coming to a close, we're filled with gratitude for the incredible speakers, attendees, and moments that made this event a success. From innovative presentations to engaging conversations, the past two days have been truly remarkable. Until next time! #InteractionsIntl2024 #NICEi2024 #CXAIMastered