In the ever-evolving landscape of customer service technology, businesses are equipped with an arsenal of tools designed to elevate user experiences and optimize service delivery. Read our blog to get an at-a-glance understanding of how these tools fit into today's customer service ecosystem: https://hubs.li/Q02G_xmh0
C1
IT Services and IT Consulting
Bloomington, Minnesota 55,578 followers
Elevating Connected Human Experiences
About us
C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.
- Website
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http://www.onec1.com
External link for C1
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Bloomington, Minnesota
- Type
- Privately Held
- Founded
- 1993
- Specialties
- Managed Services, Professional Services, Advisory Services, Cloud, Business Applications, Customer Experience, Modern Workplace, Cyber Security, Data Center, Enterprise Networking, Lifecycle Services, Communication Platform as a Service, AI, and Gen AI
Locations
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Primary
10900 Nesbitt Ave S
Bloomington, Minnesota 55437, US
Employees at C1
Updates
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C1 Chief Executive Officer Jeffrey Russell spoke with Shepard (Shep) Hyken on Amazing Business Radio about bringing humanity to technology in order to elevate customer experiences. Tune in now to learn why it’s so important to bring a human-centric approach to artificial intelligence: https://lnkd.in/eFDqRNxm
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C1 reposted this
Customer Service and Customer Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
How can companies maintain a balance between human-to-human interactions and technology? A new episode of Amazing Business Radio is live! This week, Jeffrey Russell, CEO at C1, shares a human-centric approach to AI. Technology and artificial intelligence must be built with empathy at its core. This means understanding what really matters to customers to creating relevant, valuable, and impactful solutions. Authenticity, augmentation, and applied intelligence are essential to ensuring technology meets customer needs. Integrating artificial intelligence into the customer experience must be easy for its end users to use, offer genuine value to customers, and enhance the capabilities of employees to serve. Plus, Shep and Jeffrey talk about how to engage in a healthy, consultative dialogue when experiencing pushback from clients. Tune in! https://lnkd.in/gSeiay9q #customerservice #customerexperience #ArtificialIntelligence #AI #ShepHyken
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We're excited to share how #C1 transformed Foundever's operations! By providing 24/7 monitoring and real-time data, C1 has helped enhance the customer experience while containing costs. Discover how Foundever now uses AI to deliver actionable insights in real time during calls: https://hubs.li/Q02GL5vv0 #ConnectedExperience #CustomerExperience #AI #TechInnovation
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We surveyed 500 leaders to get their insights on the impact the emergence of generative AI is having on their organization. Here’s what they said: https://hubs.li/Q02Gb36v0
C1 Edge Infographic
onec1.com
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We’ve expanded our C1 Global Innovation and Capabilities Center (C1 GICC) in Hyderabad, India! More than 500 engineers are growing C1’s global footprint in support of our mission to elevate the connected human experience. Learn more about the C1 GICC: https://lnkd.in/eEHGwFvH
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Create natural experiences between people and technology with the C1 Connected Experience (C1CX). Learn more our fully managed connected experience: https://hubs.li/Q02FfhgR0
Connected Customer Experiences | C1
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Our CTO, Mark Langanki, sat down with Evan Kirstel B2B TechFluencer today to discuss C1's evolution as a company and how we developed key innovative technologies in integrations and managing data with C1CX Fabric, omnichannel engagement and cutting-edge AI with C1 Elly to drive significant customer success. #CX #customerexperience #AI #GenAI #customerservice #customersupport #contactcenter
Create📝Publish🗞️Amplify📣 TechInfluencer, Analyst, Content Creator w/550K Social Media followers, Deep Expertise in Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber 🏥 DigitalHealth. TwitterX @evankirstel
In our latest podcast episode, we sit down with the #CTO Mark Langanki of C1 to explore the innovative strides the company is making in the industry. The discussion highlights C1's unique value proposition, their approach to leveraging cutting-edge AI technologies, and how these advancements are driving significant client success. We also delve into broader market trends, challenges, and opportunities, offering a comprehensive view of C1's strategic direction. Tune in to gain valuable insights into the future of tech, leadership principles, and the exciting potential of AI in transforming business operations. Don’t miss this enlightening conversation! #CX #customerexperience #AI #GenAI #customerservice #customersupport #contactcenter
Transforming Business with AI: Insights from C1's CTO
www.linkedin.com
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For the 17th year in a row, C1 has been recognized as Avaya Enterprise Partner of the Year. Learn more about the momentum that continues to drive our strong partnership and the new capabilities, such as C1 Elly, that are driving additional value from our customers’ Avaya investments: https://hubs.li/Q02FCVBB0
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Enterprise Contact Centers are adopting automation at unprecedented rates. Yet, these internal teams face challenges in providing AI-driven customer experiences that meet customer expectations. Read a blog post by C1’s Dan Burgin to learn how to give your generative AI-based automation projects a high rate of success: https://lnkd.in/dUS_wx-c
An AI Solution Guide for Enterprise CX Automation
onec1.com