Talkdesk

Talkesk has been named a finalist in the 2024 SaaS Awards on day eight of our 100 Days of AI journey and we're feeling like a million bucks! As a finalist for the Best SaaS Product for Customer Services and CRM, it feels great to be honored for our hard work in empowering enterprise organizations to support their customers. This specific award spotlights Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds, two products we are incredibly proud of. The competition was fierce, though being recognized in such a prestigious program among other industry leaders is a testament to our team, leadership, partners, and customers. Click the link to learn more: https://lnkd.in/gi2CUVTU The Cloud Awards #SaaSAwards #SaaS #CCaaS #Talkdesk #Award #Cloud #100DaysOfAI

Despite the impression that insurance companies are monolithic, they are modernizing at incredibly rapid rates. How can your organization stay ahead of this evolving industry? We have you covered! Our latest report, backed by surveys from 400 companies conducted in late 2023, provides a comprehensive analysis of insurance contact center dynamics. Learn about the integration of AI, new channels, and the consistent need for live agents in customer interactions by clicking the link below: https://lnkd.in/gHW5ZHgx #Insurance #ContactCenter #CS #CX #Analytics #CCaaS #Talkdesk

Compassion and quality care are paramount in any healthcare ecosystem, and our AI-powered contact center is truly revolutionizing the way providers interact with patients and manage healthcare operations. From increasing efficiency, accuracy, and patient satisfaction to automating routine tasks, providing personalized responses, and analyzing large datasets for actionable insights, we are ensuring healthcare providers can provide the best experience for those who need it most. In the eBook below, find out how we helped Memorial Healthcare System: 📲 Utilize AI to handle 23% of appointment booking 🏥 Design seamless patient journeys from the ground up 📊 Build new operational processes 🧠 Learn and iterate with ongoing analysis and optimization Additionally, we cover the way we helped Evara Health: ☎️ Handle 50% of calls by AI agents ⚕️ Help patients regain control of their health 🔁 Divert transactional call traffic 💪 Empower human agents 🔗 Integrate the Electronic Health Record Check it out via the link below: https://lnkd.in/gPnyPFyW #HLS #AI #Patient #Experience #eBook #Learning #Talkdesk #CX #CS #CCaaS

Talkdesk is honored to be named a Finalist in the 2024 Finovate Awards for the Best Generative AI Solution! Considering we are on day seven of our 100 Days of AI celebration, this couldn't have come at a better time. Want to know what makes us stand out from the competition when it comes to AI-powered software? Click the link below: https://lnkd.in/gZuYtbYs #Finovate #GenerativeAI #AI #Talkdesk #ArtificialIntelligence #CCaaS #Cloud #SaaS #100DaysOfAI

🚀 Stay ahead in the evolving insurance industry! 📊 Our latest report, backed by surveys from 400 companies conducted in late 2023, provides a comprehensive analysis of insurance contact center dynamics. 🧠 Learn about the integration of AI, new channels, and the consistent need for live agents in customer interactions. ⬇️ Download now to gain valuable insights and make informed decisions by clicking below: https://lnkd.in/gZRxxAQT #Insurance #ContactCentres #Talkdesk #Cloud #SaaS #Report

Day six of our 100-day-long AI celebration is here, so let's learn how Talkdesk AI-powered automation tools modernized and supercharged CAI! Using our powerful platform, they were able to reimagine their service desk, ensuring every customer received top-notch service while making things easier and more streamlined for their agents. What did all of this effort result in? By leveraging Talkdesk Copilot, CAI can proactively deliver contextual recommendations, next-best actions, and automated assistance to agents during calls, saving each agent eight minutes per call which vastly accelerates incident management response and processing. Thinking about what your team could do with an additional eight minutes shaved off of every call? Click the link below and we'll show you how to make it happen: https://lnkd.in/gVAXycBH #CAI #Customer #100DaysOfAI #CCaaS #CX #CS #100DaysOfAI

Did you know Talkdesk’s CEO, Tiago Paiva, was named the Best AI Company CEO by the 2024 AI Breakthrough Awards? Considering it's day five of our 100-day-long AI journey, we figured we'd show him a little love! Now the question is, why focus on our leader? Because we’re committed to ridding the world of bad customer experiences through AI, and following Tiago’s lead, the Talkdesk team works hard to ensure our customers and partners are deploying AI in thoughtful, creative, and innovative ways. Don't take it from us, this is what he had to say: "This incredible recognition from AI Breakthrough belongs to everyone at Talkdesk, as well as our partners and global customers who demonstrate how they value their customers by delivering excellent CX. We’ll continue to innovate with simple yet effective AI that helps companies of all sizes transform their customer experience." Want to learn more about why and how Talkdesk embraces AI? Click the link below: https://lnkd.in/gFVGgA63 #Talkdesk #CCaaS #AI #CEO #TiagoPaiva #CX #CS #ArtificialIntelligence #100DaysOfAI

The weekend is almost here, so let us help you cruise into Friday afternoon with a bit of light reading... "Products and services are no longer competitive factors that differentiate companies. The real battleground lies in how they engage with and treat their customers to stand out from competitors." With that in mind, how can your organization stand out by using generative AI to create hyper-personalized and positive customer experiences? Click the link below to find out: https://lnkd.in/gvmw-5up #GenerativeAI #AI #VirtualAgents #AgentAssistants #ContactCenter #Software #CCaaS #CS #CX #Personalize #RoutingCustomers #Talkdesk

Breaker breaker 10-4! Follow the lead of industry innovators who leveraged Talkdesk Autopilot + Copilot to enhance customer care, streamline contact center operations, and drastically increase business. Day four of our 100 Days of AI celebration is upon us, so let's jump right into the case study: One of the nation's largest independent moving companies, JK Moving Services, implemented Talkdesk Autopilot and Copilot solutions to support business expansion without sacrificing quality customer service interactions. In fact, even as call volumes increased over time by 37%, JK Moving used Talkdesk AI-powered solutions to: 📱 Reduce call abandonment by 7% 📉 Reduce supervisor escalations by 30% 👥 Increase headcount by 11% 🤝 Increase first contact-solutions by 41% 💰 Increase revenue 74% Don't believe us? See what Ken Cohen, SVP of Sales and Business Development at JK Moving Services had to say: "As your call center team grows, scheduling can become a nightmare. AI can help." Click the link below for an in-depth breakdown of how our AI-powered products can help enterprise organizations around the world: https://lnkd.in/gRvFFwX5 #Talkdesk #Customer #JKMoving #ROI #Salesforce #Integration #Transportation #Logistics #CCaaS #Cloud #CallCenter #CaseStudy #100DaysOfAI

Talkdesk just celebrated Learning Day 2024, a special event where Talkdeskers worldwide dedicate uninterrupted time to focus on our personal and professional development! This year, we concentrated on upskilling both leaders and individual contributors via live learning sessions on the following topics: 🧠 Cultivating Focus and Productivity 🤖 Becoming Fluent in AI 👩💼 Managing up for Decision Making and Prioritization 💜 Courage and Vulnerability as a Leader ⚖️ Making Better Decisions While Weighing Importance and Urgency In addition, employees were given time to explore Talkdesk University courses, catch up on bookmarked articles, watch how-to videos, finish up training, and build out their career goals and plans. To learn more about what makes Talkdesk such a special place and why we want our employees to be their best selves, click below: https://lnkd.in/ggKuiJPW #Learning #LearningDay #Talkdesk #Culture #Remote #AI