Verint

New blog! See how Motability has used Verint Open Platform to reimagine the customer journey and champion the customer experience. https://lnkd.in/ggnWkKx2

Join us TOMORROW for a deep dive into how AI can transform your understanding of the voice of the customer (VoC). As customer feedback swells, traditional methods falter. Learn how AI techniques like machine learning and natural language processing revolutionize VoC efforts, from churn prediction to sentiment analysis. Hear from expert, Koren Stucki, VP, GTM Strategy explores using data & AI to drive CX Automation and elevate CX. https://lnkd.in/gR_bETcT

CredSpark, the leading provider of audience engagement and insights solutions, announced a partnership with Verint to provide a deeper, richer integration of their platforms to benefit Verint’s global client base of community and customer engagement managers. For more information, please read the content below and access the press release here: https://lnkd.in/eCCUcmFs

Ready for real AI outcomes you can achieve in days? Register for this webinar to learn how Verint’s team of AI-powered bots deliver CX automation by augmenting your human workforce. This new workforce of humans and bots working together allows organizations to do more with less. Watch the on demand webinar as Heather Richards & Kelly Koelliker share more details. https://lnkd.in/eHJ-T2j5

Bostonians - Come see us at CXFS (Customer Experience for Financial Services) July 15 - 16, 2024 at The Westin Copley Place, Boston, MA. Verint is a proud sponsor and will be leading the session, "Leveraging Data & AI to Elevate CX: How to drive enterprise CX transformation" on Monday, July 15 from 9:10 am - 9:30 am. Hear from Verint experts, Nicole Nevulis, MBA & Koren Stucki on: - Driving enterprise CX transformation - Using data to identify and resolve broken customer journeys - Empowering your entire workforce with CX Automation - Reducing digital friction and driving containment in real-time

Are Bank Branch Managers Actually Choreographers? Today’s banks are anything but routine—today’s blog explores. https://lnkd.in/gse-UZXz

Join us for a deep dive into how AI can transform your understanding of the voice of the customer (VoC). As customer feedback swells, traditional methods falter. Learn how AI techniques like machine learning and natural language processing revolutionize VoC efforts, from churn prediction to sentiment analysis. Hear from expert, Koren Stucki, VP, GTM Strategy explores using data & AI to drive CX Automation and elevate CX. https://lnkd.in/gR_bETcT

Read how a leading public research university, with more than 40,000 students and 7,000 staff members, used Verint Appointment Booking and Verint Queue Management to help it reduce queues and improve efficiency in its student services hubs and enrollment services. Overall, the university reduced wait times and minimized walkouts, resulting in the ability to service 10.5% more students in the same timeframe. Read the customer case study. https://bit.ly/3LmhrYx

Meet the Verint Voice and Digital Containment Bots. With them you can use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Watch this on demand webinar to learn how these bots can help you provide personalized self-service experiences, resolve more customer inquiries without an agent, and seamlessly escalate the right requests to assisted service. Watch on demand as Heather Richards, Mike Bookey, and Brian Yang share more details on how to get started. https://lnkd.in/gr8nQFDj

Verint today announced that that a leading online retailer is expanding its Verint deployment to deliver AI business outcomes now across their e-commerce website and their contact center. For more information, please read the content below and access the press release on https://bit.ly/3C1iQiG or here: https://bit.ly/3VYkJpQ