About
I have recently completed the Google IT Support Specialist Certification. This includes a lot of problem solving using knowledge gained from the program in things like Operating System functions and how various pieces of hardware and software work together. I am interested switching careers to a remote IT position, as I find the high potential for an interesting and varied career just the change that I need to support my ideal work-life balance.
My work history includes two decades in the Customer Service Industry, specifically in retail management. I have spent a majority of that time leading teams of up to 90 people and guiding them to success by utilizing the “soft skills” necessary for good customer interactions. By recognizing that everyone appreciates being heard and assisted when having a difficult time, you can de-escalate a potentially difficult situation and make sure that all parties involved are satisfied. I believe my teamwork and customer service skills would transfer smoothly into the IT Support field.
I believe that with my eagerness to learn an exciting and new set of skills, combined with my wealth of problem solving, leadership and detail oriented skills, I can become an asset to any IT Support role that will come my way in the near future.
Experience
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Licenses & Certifications
Volunteer Experience
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Vice Chair
Town of Bradford Selectboard
- Present 5 years 7 months
Politics
My duties include listening to the concerns of the people of Bradford and to help find creative solutions to the problems that our town faces on a day-to-day basis. I am working to increase transparency and communication and to help create a better town for our citizens.
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Volunteer
Bradford Conservation Commision
- Present 8 years 9 months
Environment
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Volunteer
Cohase Rotary Club
- Present 7 years 6 months
Social Services
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Volunteer
Cohase Chamber of Commerce
- Present 8 years 7 months
Economic Empowerment
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