NAM Info Inc’s Post

Have you ever wished for a customer service experience that truly understands and caters to your needs? Digital Voice Agent (DVA) outsourcing is the answer! Let's break it down in simple terms. 💡 What is DVA Outsourcing? DVA outsourcing is like having super-smart, 24/7 assistance for your customer service needs. These digital agents use fancy tech, like Automatic Speech Recognition (ASR) and Natural Language Understanding, to help your callers. Benefits for Your Callers: ✅ Being Heard. ✅ Being Understood. ✅ Convenience. Look out for our upcoming webinar with Elerian AI ! Discover how we are changing the game, delivering an amazing customer experience that'll make your customers smile! Give your callers the support they deserve with DVA outsourcing. It's like upgrading your customer service to a whole new level! 👉 Link: https://lnkd.in/dx3YzR7D #business #cx ❤️ #DoingSomethingGreat #digitalvoiceagent #success #ai #wednesdaywisdom

Have you ever wondered how far we've come from old-school IVR prompts (IVR is an automated phone system using pre-recorded messages and DTMF technology, enabling callers to interact and access information without a live agent) to the world of conversational and voice-based experiences? 🗣️ In our past webinar with Dion Millson from Elerian AI we explored the two game-changing elements that redefine the customer journey: 1️⃣ Semantic Understanding: Learn how current technologies, like Chat GPT, have transformed semantic understanding. It's about AI understanding what a caller is saying and generating a great and advanced experience. 2️⃣ Voice Speech Recognition: These models, which have traditionally been concentrated in the Western world around English, adapt across multiple linguistic landscapes. Dion Millson provided insights into this emerging technology and its global impact. Witness this tech revolution. Head over to our YouTube channel now and catch the webinar! 🔴 Watch Now at https://lnkd.in/ed-CCMzs. #ElerianAi #tech #insight #CXG #DigitalAgent ❤️ #DoingSomethingGreat

📞✨ Transform Your Customer Calls with Serebro AI's Advanced IVR Solutions! 🌟🤖 🚀 Elevate your customer phone interactions to a new level of efficiency and satisfaction with Serebro AI's Intelligent Voice Response (IVR) technology! 🔊 Streamlined Call Management: Our IVR system efficiently routes calls, reducing wait times and improving customer experience. 🎙️ Natural Language Processing: Experience seamless conversations. Our AI understands and responds to a wide range of voice commands, making interactions more natural and engaging. 🤖 Automated Customer Service: Handle common queries with ease. Our IVR provides quick, automated responses, freeing up your team for more complex tasks. 📈 Data-Driven Insights: Analyze call patterns and customer feedback to continuously improve your services. Our IVR system offers valuable data for strategic decision-making. 🌍 Global Reach: With multi-language support, connect with customers worldwide in their native language, broadening your market reach. Upgrade to Serebro AI's IVR and redefine your telephonic customer service. Efficient, smart, and customer-centric! #IVRTechnology #CustomerService #SerebroAI #CallManagement #TechInnovation #BusinessSolutions

We’ve all been there. We call customer service and the first thing we hear is, “Listen carefully, as our menu has changed.” Then we’re walked through an endless series of scenarios, never to hear the option that addresses the reason we’re calling. Let’s face it. Some interactive voice response (IVR) systems are awful. Because traditional IVR systems follow a pre-determined sequence, they can’t respond intelligently to customer requests. Our DIY guide to improving your contact center with AI, including how to fix this pesky problem without a trip to the home improvement store, is a click away: https://ttecd.co/43KRusA #AI #CX #CXoptimized

I have worked with IVR’s for over a decade, and I am thrilled to witness the remarkable evolution of Interactive Voice Response (IVR) systems. Gone are the days of static menu options—today's IVR solutions harness the power of Artificial Intelligence to offer personalized, context-aware interactions. From intelligent routing based on customer profiles to proactive assistance driven by predictive analytics, IVR is revolutionizing the customer service landscape. Embracing this wave of innovation means delivering not just support, but memorable experiences that resonate with customers long after the call ends. #IVR #AI #CustomerEngagement #Innovation"

Proof of the pudding and all that jazz! Nothing makes us happier than CX transformation stories of our clients! Get this case study to explore the [24]7 Managed Customer Engagement solution that guided the CX transformation of our client. You take care of your business and let us manage your CX! Talk to us to get the #247Xperience.

aBoti is designed to be an advanced AI chatbot that engages in natural language conversations with users. Its capability for real-time interactions makes it adept at understanding and responding to customer queries in a manner akin to human communication. Integrating aBoti into your business operations can significantly enhance the efficiency of your customer service. It's adept at handling a range of customer needs, from responding to general inquiries and managing sales-related questions to offering technical support. With aBoti, customer interactions are elevated to a new level of proficiency. Recognizing the importance of superior customer experiences, aBoti stands as an ideal solution to achieve this objective. It simplifies communication channels and automates routine tasks, allowing your team to concentrate on more complex activities while maintaining a high standard of customer satisfaction. Incorporate aBoti into your strategy to prioritize a customer-focused approach, helping your business excel in the ever-evolving market landscape. Harness the capabilities of AI with aBoti and deliver exceptional service that distinguishes your brand in the competitive business arena! #Epoch #aBoti #IntelligenceAutomation #HyperAutomationPlatform #RPA #RoboticProcessAutomation #AI

aBoti is designed to be an advanced AI chatbot that engages in natural language conversations with users. Its capability for real-time interactions makes it adept at understanding and responding to customer queries in a manner akin to human communication. Integrating aBoti into your business operations can significantly enhance the efficiency of your customer service. It's adept at handling a range of customer needs, from responding to general inquiries and managing sales-related questions to offering technical support. With aBoti, customer interactions are elevated to a new level of proficiency. Recognizing the importance of superior customer experiences, aBoti stands as an ideal solution to achieve this objective. It simplifies communication channels and automates routine tasks, allowing your team to concentrate on more complex activities while maintaining a high standard of customer satisfaction. Incorporate aBoti into your strategy to prioritize a customer-focused approach, helping your business excel in the ever-evolving market landscape. Harness the capabilities of AI with aBoti and deliver exceptional service that distinguishes your brand in the competitive business arena! #Epoch #aBoti #IntelligenceAutomation #HyperAutomationPlatform #RPA #RoboticProcessAutomation #AI

🔊 Sound on 🔊 Does this scene look familiar? Is your IVR causing more problems than it's solving? Enter Slalom's Contact Center Modernization Solution. Partner with us to create a better experience for customers and agents in a matter of weeks- not months or years! 🧠 Intelligent IVRs that actually understand your customers 👩💻 Tools for agents that give them context and guidance to handle calls 📈 Measurable success- lower average handle time and increased CSAT Reach out to Amas Tenumah, Parag Harolikar, Niki Berlin or Eric Petty! #ImWithSlalom #SalesforceConsultant #ContactCenter #IVR #AI #