PreprintArticleVersion 1Preserved in Portico This version is not peer-reviewed
An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants
Version 1
: Received: 18 May 2024 / Approved: 18 May 2024 / Online: 20 May 2024 (15:56:09 CEST)
How to cite:
Mitchell, E. An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants. Preprints2024, 2024051241. https://doi.org/10.20944/preprints202405.1241.v1
Mitchell, E. An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants. Preprints 2024, 2024051241. https://doi.org/10.20944/preprints202405.1241.v1
Mitchell, E. An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants. Preprints2024, 2024051241. https://doi.org/10.20944/preprints202405.1241.v1
APA Style
Mitchell, E. (2024). An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants. Preprints. https://doi.org/10.20944/preprints202405.1241.v1
Chicago/Turabian Style
Mitchell, E. 2024 "An Investigation on the Effects of Supplier Relationship Management Practices on the Operational Efficiency and Customer Satisfaction Levels in Italian Restaurants" Preprints. https://doi.org/10.20944/preprints202405.1241.v1
Abstract
Purpose: This research investigates the influence of supplier relationship management methods on the operational efficiency and customer satisfaction of Italian restaurants.Design/Methodology/Approach: Employing a qualitative research methodology, data was gathered via interviews and questionnaires from a sample of 200 individuals across many Italian restaurants throughout Italy.Findings: The investigation uncovered robust relationships between supplier relationship management approaches and other operational factors, highlighting the interdependence of management tactics. Efficient management of supplier relationships not only improves the efficiency of the supply chain, but also has an impact on the procurement of ingredients, the variety of menu options, and the integration of technology.Research Limitations/Implications: Although technology developments were shown to enhance operational efficiency, their influence on customer satisfaction was minimal. The research highlights the complex nature of factors that influence customer happiness, indicating the need of adopting a well-rounded strategy that combines technology with personalised care. Identified continuous improvement opportunities provide valuable insights for restaurant owners to enhance strategy and better meet consumer expectations.Practical Implications: This research provides useful insights on the management of Italian restaurants, but it has limitations due to its qualitative approach and dependence on self-reported data.Social Implications: However, the results add to the current knowledge and provide practical consequences for restaurant owners who want to improve their operational efficiency and customer pleasure.Originality/Value: Italian restaurants may achieve long-term success in a highly competitive culinary industry by acknowledging the interdependence of management strategies and using customer-focused techniques.
Keywords
Supplier Relationship Management; Operational Efficiency; Customer Satisfaction; Italian Restaurants; Qualitative Research
Subject
Business, Economics and Management, Business and Management
Copyright:
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
