WARRANTY MANUAL

Issued by Argo Tractors S.p.A. Service Department Fabbrico, January 2006

3648 652 M94

SERVICE DEPARTMENT
WARRANTY MANUAL

CONTENTS:

1) GENERAL PROVISIONS 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Servicing responsibilities Warranty terms and conditions Warranty of trial and demonstration tractors Warranty forfeiture Items excluded from warranty Suppliers warranty Spare parts warranty conditions p. p. p. p. p. p. p. 5 6 7 7 8 9 9

2) PRE-DELIVERY CHECKS 2.1 2.2 Tractors receipt Stocking procedures p. p. p. p. p. p. 9 9 10 10 11 11

3) CERTIFICATE OF DELIVERY 4) SERVICE RECORD BOOKLET 5) RECTIFICATION PROGRAMMES 6) REPAIR TIME SCHEDULE 7) WARRANTY CLAIMS 7.1 7.2 7.3 7.4 7.5 Warranty claims submission Submission of claims for rectification programmes Timing Warranty claims valorisation Reimbursement procedures

p. p. p. p. p. p.

11 11 11 12 12 12

8) SERVICE PROBLEM REPORT

APPENDICES

A B C D E F

PRE-DELIVERY CHECK CERTIFICATE OF DELIVERY LABOUR ALLOWANCE JUSTIFICATION REPORT PARTS PRICE JUSTIFICATION REPORT CREDIT NOTE SERVICE PROBLEM REPORT

SECTION 1: GENERAL PROVISIONS

1.1 SERVICING RESPONSIBILITIES
The Distributor agrees to maintain a high standard of Service as required by Argo Tractors S.p.A.. In particular, the Distributor agrees: a) to carry out at its own expenses all procedures laid down by Argo Tractors S.p.A. governing predelivery preparation, installation and after delivery service for all supplied products; b) to provide Warranty Service in accordance with Argo Tractors S.p.A. current warranty policy for all products in the territories; c) to carry out, when requested by Argo Tractors S.p.A., programmes for the rectification of any and all defective products in the territories. These programmes are at Argo Tractors S.p.A. cost according to the rates to be laid down from time to time by Argo Tractors S.p.A.; d) to inform the final user so that he is enabled to use the products for the purposes for which they are designed without causing infringement of laws effective within the territory of proposed use; e) to instruct the end user about the use of the product without risk to health or without causing direct or indirect damages; f) to instruct the end user about operation and maintenance aspects of the product; g) to train the personnel charged with the execution of service, maintenance and repairing operations of the product.

1.2 WARRANTY TERMS AND CONDITIONS

Argo Tractors S.p.A. guarantees the tractor for 12 (twelve) months from the date of delivery to the final Customer or up to a maximum of 1200 (twelve hundreds) hours, whatever comes sooner. The manufacturer undertakes to renew or repair free of charge, at the local Distributors premises - labour and transport costs excluded - all production parts that fail on account of defective materials or machining or assembly during the above-mentioned period. In case labour hours reimbursement is foreseen by the agreement, the times of the Repair Time Schedules issued by Argo Tractors S.p.A. will be applied. The manufacturing company reserves the right to make any modification it deems necessary to improve its products, at any time and without any obligation to apply such modifications to machines already produced, delivered, in the process of delivery or on order. To ensure the reliability and performance of tractors and in order not to lose the right to warranty, it is important that the regular operations as per the Service Schedule (to be found in the Service Record Booklet delivered with each tractor ) are carried out by an authorised Dealer/Distributor.

50 (fifty) hours service 250 (two hundreds and fifty) hours service

Expendable materials chargeable to the Customer Expendable materials chargeable to the Customer

Parts replacement or repair will be carried out in the shortest delay consistently with the Manufacturer/ /Distributor/Dealers engagements, without obligation to indemnify any direct and/or indirect damage. Defective parts which are replaced in warranty shall become immediately property of Argo Tractors S.p.A.. Components that are replaced in warranty shall be kept available in a proper place for possible Argo Tractors S.p.A. inspections for a maximum time of 6 (six) months from the failure registration date at Argo Tractors S.p.A.. Service Department carries the full and final responsibility for the settlement of all warranty matters and, particularly, in the case of disputes. This warranty only applies to the first final purchaser and is not transferable to any other owner. To avoid any misunderstanding or dispute, it is essential that each Customer is made aware of the nature and limitations of the warranty offered by the Manufacturer. The best way of achieving this aim is to ensure that every Customer reads the Service Record Booklet, which also explains the Customers rights and the extent of the Distributor/Dealers obligations. Possible delays of warranty applications do not entitle the buyer to indemnities for damages which could occur or to the extension of warranty terms. Under no circumstances the buyer will be entitled to direct and/or indirect damage compensation, cancellation of the contract or postponement of payments. There and back shipping charges and freight costs of the tractor parts to be repaired are always at the Distributor/Dealers charge. Shipping and transport fees for the return of parts that are required by Argo Tractors S.p.A. for technical inspections are at Argo Tractors S.p.A.s charge. Argo Tractors S.p.A. will then indicate the forwarding agent and the return dates. Costs for the return of materials not authorised by Argo Tractors S.p.A. will be charged to the Distributor/Dealer.

1.3 WARRANTY OF TRIAL AND DEMONSTRATION TRACTORS

The warranty for tractors used by the DISTRIBUTOR/DEALER as trial or demonstration machines is subject to the following rules: 1. the Distributor/Dealer undertakes to load the certificate of delivery data of trial and/or demonstration tractors onto the electronic warranty program Warranty System and mail the original copy to Argo Tractors S.p.A. in Fabbrico so that warranty period can start. 2. In the place reserved to the Customers data it is necessary to quote the Company name of the Distributor/Dealer. 3. Warranty is as usual valid for 12 months and, in any case, up to a maximum of 1200 working hours. 4. When the demonstration/trial period is over, the Distributor/Dealer undertakes to make Argo Tractors S.p.A. aware of the variation of the final Customers address. 5. Tractors sold after the demonstration/trial period will benefit of the remaining months of warranty. In case the tractor remains property of Argo Tractors S.p.A., the certificate of delivery will be automatically issued by Argo Tractors S.p.A..

1.4 WARRANTY FORFEITURE

The entitlement to Argo Tractors S.p.A. warranty is lost in case of: non-return of Pre-Delivery Check form non-submission and non-explanation of the Service Record Booklet to the Customer non-submission and non-explanation of the Operators Instruction Book to the Customer modifications or alterations not authorised by Argo Tractors S.p.A. damages or malfunctioning due to an incorrect maintenance carried out at unauthorised workshops non-execution of the two compulsory Service Inspections during the warranty period use of non genuine spare parts and/or not prescribed lubricants incorrect use of tools or accessories use of accessories not authorised by Argo Tractors S.p.A..

1.5 NOT WARRANTABLE ITEMS

Charges relevant to the following items are excluded from the terms of warranty: Damages or malfunction due to the negligence of daily checks or failure to follow periodic maintenance

operations illustrated in the Operators Instruction Book. Normal maintenance and servicing as well as tunes up and adjustments. Normal wear and tear of the parts and/or of the machine due to normal deterioration. Damages or breakdowns due to misuse, negligence or accidents caused by the operator. Damages or breakdowns due to natural disasters, i.e. earthquakes, fires, floods, etc. Damages of any kind of nature, direct or indirect, to persons or properties, as the loss of farm produces or crops. Charges relevant to the rental of substitute machinery due to delays in the application of the warranty. Damages caused by repairs carried out by unauthorised workshops. Travelling or transportation costs. Charges for the assembly and disassembly of accessories not supplied by Argo Tractors S.p.A. (ex. loaders, etc.).

The parts which are not manufactured by Argo Tractors S.p.A. (for ex. tyres) are excluded from Argo Tractors S.p.A. warranty. These items are included in the warranty offered by the Manufacturers service network (see SECTION 1.6). Warranty does not apply likewise to those machines used for special applications which have not been approved by the Manufacturer. The warranty normally excludes, in all cases, the cost of labour for routine maintenance or repair work or any other items not covered by this procedure. The warranty expressly excludes all expendable materials, such as : - gaskets - seals - drive belts - brakes, clutches and friction linings - mirrors - glasses - lamps - fuses - filters - air conditioning gas - oils, lubricants and coolants...

1.6 SUPPLIERS WARRANTY

Components that are excluded from Argo Tractors S.p.A. warranty, being generally covered by their original Manufacturers warranty, are: . starter motor . alternator . tyres . injection system If in the country of distribution of Argo Tractors S.p.A. tractors an original Manufacturers service organisation for some of the above components is not available, Argo Tractors S.p.A. shall provide for the warranty according to the general conditions quoted in this manual. NOTE Together with the request for a warranty intervention through the network of the original Manufacturer, it is necessary to submit a copy of Argo Tractors S.p.A. certificate of delivery. Suppliers service network will be distributed by separate Circular letter

1.7 SPARE PARTS WARRANTY CONDITIONS

Argo Tractors S.p.A. agrees a warranty period on original spare parts of 12 (twelve) months from the date of sale to the final Customer. Warranty consists of and just concerns the replacement/repair of parts that after the assembly fail on the account of faulty materials or machining. Parts which, during fitting operations, come out to be defective or damaged during transport, are not covered by warranty. Items quoted at SECTION 1.5 are excluded from the terms of warranty. In case the spare part is used at the Dealers workshop, Argo Tractors S.p.A. also reimburses the labour for the replacement according to the Repair Time Schedule.

SECTION 2: PRE-DELIVERY CHECKS

2.1 TRACTORS RECEIPT
The DISTRIBUTOR/DEALER is obliged to carry out on every tractor all the operations illustrated in the pre-delivery check form shipped along with each tractor (see facsimile in the Appendix A): these operations have to be carried out in an excellent way and in conformity with Argo Tractors S.p.A. technical instructions. The execution of pre-delivery checks guarantees the correct installation of the tractor. Pre-delivery forms have to be filled-in properly and returned monthly to Argo Tractors S.p.A. in Fabbrico. Failure in returning pre-delivery check forms will invalidate the warranty of the tractor. The execution of pre-delivery checks is not reimbursed by Argo Tractors S.p.A..

2.2 STOCKING PROCEDURES

It is compulsory to carry out on a monthly basis the following operations on stocked tractors: . loading of the battery . starting and running of the engine and use of all the parts of the tractor. These operations enable to maintain the lubrication of all moving parts and also of the seals.

During long periods of stocking of the tractors (over 6 months) it is furthermore advisable carrying out the following operations in addition to the above-mentioned ones: . substitution of the engine oil . check of the functionality of electric devices . uplifting of the tractor on blocks to avoid the deformation of tyres due to the load insisting on the same position. NOTE: The carbon filter of the air conditioning system has to be unpacked and fitted on the tractor only at the time of delivery to the final Customer.

SECTION 3: CERTIFICATE OF DELIVERY

The Certificates of Delivery, is inserted in the last pages of the SERVICE RECORD BOOKLET. The paper copy of the Certificate is the only document having legal value: the Distributor/Dealer must return it to Fabbrico Service Dept complete of all data regarding the final Customer and the date of delivery of the tractor. The form is composed of 4 copies (see facsimile in Appendix B) which have to be split off as follows: 1st copy to be sent to ARGO TRACTORS S.P.A. SERVICE DEPARTMENT to be kept by the DEALER. 2nd copy 3d copy to be kept by the DISTRIBUTOR. 4th copy to be kept by the CUSTOMER. Do not detach. The following list is the guideline for the correct filling-in of the certificate of delivery: 1. Customers first name and surname or Companys trade name 2. address and phone number 3. date of delivery (day, month, year) 4. Customers signature 5. Distributor/Dealers stamp To start up the warranty period the electronic Certificate of Delivery must be filled in too. For details please refer to the Warranty System operator manual here enclosed.

SECTION 4: SERVICE RECORD BOOKLET

The Service Record Booklet is supplied with each tractor. It is compulsory for the Distributor/Dealer to handle and to explain it to the final Customer. The non observance of the rules and of the suggestions quoted in it invalidates the warranty of the tractor. In addition to an abstract of warranty conditions for the final Customer, it also contains the following forms: 1. instructions with which the Customer has to be provided at the time of the delivery of the tractor 2. a) COMPULSORY 50 hours Service Inspection b) instructions for the operations to be carried out 3. a) COMPULSORY 250 hours Service Inspection or not later than 12 operating months b) instructions for the operations to be carried out. 4. Ten coupons for annual inspection of the tractor. The execution of these coupons guarantees the machine high efficiency during hard work periods. 5. Certificate of Delivery - See SECTION 3.

SECTION 5: RECTIFICATION PROGRAMMES

In case of recurring defects or failures concerning safety issues for which Argo Tractors S.p.A. considers a reconditioning programme necessary, it is compulsory for the DISTRIBUTOR/DEALER to carry out promptly and in an efficacious and competent way all the operations requested by Argo Tractors S.p.A. on all units sold directly or in circulation in that area. Argo Tractors S.p.A. will identify the concerned tractors by means of a special circular letter, as well as all the operative instructions to be carried out and the relevant reimbursements for the costs born. The warranty claims relevant to rectification programmes have to be submitted as illustrated in SECTION 7.2.

SECTION 6: REPAIR TIME SCHEDULE

The Repair Time Schedules approved by Argo Tractors S.p.A. represent the reference for the maximum time acceptable for repairs in warranty. Their compilation is carried out by means of the direct calculation of parts replacement operations according to a logical disassembly and assembly order which is carried out in an average equipped workshop. The calculated times do not include the time for troubleshooting and the removal of accessories not supplied by Argo Tractors S.p.A.. The Repair Time Schedules are loaded on the Electronic Parts Catalogue Newton supplied by Parts Dept.

SECTION 7: WARRANTY CLAIMS

7.1 WARRANTY CLAIMS SUBMISSION
The DISTRIBUTOR/DEALER undertakes to fill-in and to sign in cross-debate with the Customer the warranty claims relevant to failures occurred during the warranty period and to load the Warranty Claim on Warranty System within the terms quoted in SECTION 7.3. Separate claim for each failure must be submitted For detailed instructions please refer to the enclosed Warranty System Manual

7.2 SUBMISSION OF CLAIMS FOR RECTIFICATION PROGRAMMES

Rectification programmes electronic forms are automatically loaded on Warranty System by Argo Tractors S.p.A.. When entering the claimed tractor serial number you are requested to choose the reconditioning program you have carried out. All necessary details such as Labour Costs and time for repair are automatically calculated. For detailed instructions please refer to the enclosed Warranty System Manual

7.3 TIMING
The timing for the submission of warranty claims is the following one: The claim must be submitted within 60 days from the date of repair. A longer timing will authorise Argo Tractors S.p.A. to consider the claim OUT OF WARRANTY.

 the credit note will be issued within 60 days from the date of arrival of the claim at Argo Tractors S.p.A.. Components replaced in warranty shall be kept available for possible Argo Tractors S.p.A. inspections for a maximum time of 6 (six) months from the date of claim submission. Copy of the claim has to be attached to parts. The replaced material becomes property of Argo Tractors S.p.A..

7.4 WARRANTY CLAIMS VALORISATION

Argo Tractors S.p.A. undertakes to valorise warranty claims in the following way: MATERIALS: The valorisation of replaced parts is carried out according to the Spare Parts Price List in force on the failure date of the claim by granting the stock orders discount reserved to the Distributors. LABOUR: Labour is reimbursed according to the hourly rate in force on the failure date multiplied by the time foreseen by the REPAIR TIME SCHEDULE for the repair. LANDED COST: The cost of the materials will be increased according to the percentage agreed for the reimbursement of transport charges for spare parts. GENERAL NOTES: Claims valorisation is carried out in EUR . Labour: Labour is agreed in the local currency upon submission of the form in the Appendix C. The conversion into EUR will be carried out according to the eWarranty System rate in force on the failure date. Landed Cost: the percentage of the Landed Cost is agreed upon submission of the form in the Appendix D.

7.5 REIMBURSEMENT PROCEDURES

Argo Tractors S.p.A. will reimburse with a credit note the amount relevant to one or more warranty claims. Due to fiscal reasons credit notes will be issued For E.E.C Countries VAT. will not be applied (N.SI. ART. 4 L. 427/93) For Countries not belonging to E.E.C.VAT will not be applied (N.I. ART. 8 C/1 LET. A) All credit notes will be issued in favour of the same company under which the invoice of the tractor is registered Failing that, Argo Tractors S.p.A. will authorise the Dealer to issue e debit note for the recovery of warranty costs Credit notes will be issued in the same currency of spare parts purchase. The eWarranty System rate used to convert EUR into the currency of the credit note will be the one in force at the date of issue of the credit note.

SECTION 8: SERVICE PROBLEM REPORT

The form shown in the Appendix F has to be used to inform Argo Tractors S.p.A. of failures and inconveniences occurred in the field. The use of this form facilitates both the analyst and the compiler, as all data relevant to the inconvenience are clearly quoted.

APPENDIXES

Page 13 of 45

APPENDIX A

PRE-DELIVERY CHECK LIST

Landini S.p.A. Via G. Matteotti n. 7 - 42042 FABBRICO (RE) Tel. (0522) 656111 (10 linee) - Fax (0522) 656264

Tractor model ...................................................................

Dealer stamp and signature

Date of the arrival of the tractor .....................................

Date of the check ............................................................. NOTE: The following items, where they apply, must be checked by the Dealer before the Delivery of the tractor. Notes should be written in the corresponding column. BEFORE STARTING CHECKS Before starting: 1. Verify, and in case, record the serial numbers of the tractor, engine, cab and axle DT 2. Assemble parts removed for transport LEVELS CHECK Check/adjust, when apply the following levels with their specific liquids: 1. Cooling system, water or antifreeze liquid 2. Fuel tank 3. Engine oil 4. Oil bath air cleaner 5. Transmission box and rear axle 6. Rear final drives 7. Steering system 8. Power steering reservoir 9. Brakes fluid tank (when fitted) 10. Hydraulic clutch (when fitted) 11. 4 WD front axle 12. Front axle epicyclic hubs 13. Electrolyte in the battery liquid 14. Screen washer reservoir ( only cab) LUBRICATION Lubricate the following parts: 15. Lubricate all grease nipples as detailed in the Operator Instruction Book 16. Lubricate control cables of clutches, PTO and hand brake(when fitted) 17. Lubricate all hinges, catches and door locks. ADJUSTMENTS Check and adjust if necessary: 18. Conditions of the battery, charge it, if necessary 19. Belt(s) tension of fan, alternator and a/c compressor 20. Free play of the pedal of clutch 21. Free play of the PTO clutch 22. Brakes pedal free play 23. Hand brake free play 24. Front wheels camber
Page 14 of 45

Comment

Comment

Comment

APPENDIX A
25. Tyres pressure 26. Three point linkage assembly 27. Tightening of all nuts and bolts CHECKS Do the following checks: 28. Rubber hoses fitting connections 29. Water and oil leaks 30. Tightening of connections and of pipes 31. All the warning lights (on), the buzzer rings (if fitted) 32. Hazard warning lights and horn 33. Head-lights, indicator, work, internal and instrument panel 34. Cab heater and fresh air blower 35. Tightening of oil and water draining plugs CHECKS TO BE DONE WHEN ENGINE IS RUNNING Start the engine and execute the following tests: 36. Safety start switches (transmission and PTO) 37. Air cleaner restriction indicator, by blocking off the air intake 38. Engine oil pressure (warning light off) 39. Transmission oil low pressure circuit (light off) 40. Warning lights of the instrument panel operation 41. Electric-hydraulic engagements operation (when fitted) 42. Operations of the control of the cab (ventilation, air conditioned, heating) CHECKS TO BE DONE ON A MOVING TRACTOR (road test ) Do the following checks: 43. Balance and operation of the front and rear brakes (when apply) 44. Operation in every speed 45. Front and rear differential lock operation 46. Shuttle operation 47. Power shift operation, front drive and PTO engagement and operation 48. Four wheel drive operation (DT) 49. Independent and ground speed PTO operation 50. Operation of all gauges on the instrument board (speed, RPM, fuel level, etc..) 51. Power lift operation with a test implement to check draft, intermix and positioning 52. Electronic power-lift operation 53. Auxiliary distributors operation with and without t flow divider 54. Hand brake operation 55. Trailer brake valve

Comment

Comment

Comment

Signature .......................................................................... (Service engineer)

Date...............................................................................

Send this coupon to Argo Tractors S.p.A. Service Department

Page 15 of 45

APPENDIX B

CERTIFICATE OF DELIVERY
Argo Tractors S.p.A. Via G. Matteotti n.7. - 42042 FABBRICO (RE) - Tel.0039 0522 656111 - Fax 0039 0522 656264

-----------------------------------------------------------------------------------------------Customer name / Business name -----------------------------------------------------------------------------------------------First Name -----------------------------------------------------------------------------------------------Address -----------------------------------------------------------------------------------------------Town/City Province -----------------------------------------------------------------------------------------------Phone number Postal/zip code

Dealer

Dealers code

Tractor Model

Serial Number

Invoice n

Front axle

Cab/Chassis

Engine

DATE OF DELIVERY
Day Month Year CUSTOMER: -I hereby acknowledge receipt of tractor properly set up and of the operators manual (s) and confirm that I have been fully instructed on the functioning, the safety and the maintenance of the major items. Customers signature............................................................................ Copy for the Manufacturing Company Dealers stamp and signature

Page 16 of 45

APPENDIX C
SERVICE DEPARTMENT LABOUR ALLOWANCE JUSTIFICATION REPORT Farm Machinery
Distributor: Address: Country: ___________________________________ ___________________________________ ___________________________________ Code: ____________________ Date: ____________________

Currency: __________________

This document is meant to supply Landini with all necessary data concerning labour in the following cases: A. the Distributors personnel undertakes all warranty repairs. B. A dealer network is available. C. Labour rates are state controlled.

A. No Dealer Network 1. Mechanics basic rates

The hourly labour paid on warranty claims is calculated on the average rate you pay your skilled mechanics plus a percentage for overhead costs. Detailed below are the basic hourly rates paid to the skilled mechanics who are directly employed on warranty work. These rates exclude bonus or premuim payments and any additional benefits or allowances. N of mechanics __________________ __________________ __________________ __________________ __________________ __________________ Basic rate mechanics @ mechanics @ mechanics @ mechanics @ mechanics @ mechanics @ _________________ _________________ _________________ _________________ _________________ _________________ per hour per hour per hour per hour per hour per hour N of basic hours in a working week = ________ hours N of days paid holiday/Leave per annum = _______ holiday = _______ leave

2. Special costs:
Each mechanic is provided with: General equipment Working clothes Working footwear Other special costs No Yes if yes - annual cost __________________ __________________ __________________ __________________

3. Special allowances:
Quote all other particular expenses relating to mechanics and which are not included in the overhead costs and enclose all relevant documentary evidences.

4. Retail rates:
Your retail labour charge-out rates are: ___________________________ per hour basic rate - workshop ___________________________ per hour basic rate - field ___________________________ per hour basic rate - specialists (ex. welding/electrician)

Page 17 of 45 Page 1 of 2

APPENDIX C
SERVICE DEPARTMENT
B. With Dealer network
List on a separate page(s) all Dealer retail labour charge-out rates. The total market picture will enable us to determine a fair national average.

C. Government labour rate control

Certain markets may be subject to controlled economics where state legislation applies. If this is the case, please, give details together with appropriate legislation documents.

D. Competitors retail charge-out rates

Please, quote hereunder the hourly retail charge-out rates of three of your major competitors.

Company A Company B Company C

______________________ ______________________ ______________________

rate rate rate

_____________________ _____________________ _____________________

E. Other information
Use this section to detail any further information you feel will be of use to us.

DOCUMENT SUBJECT TO AUDIT

Directors signature _____________________

Complete in duplicate retaining one copy for your files and forward the original one to: Argo Tractors S.p.A. - Via Matteotti 7 - 42042 FABBRICO (RE) - ITALY - Service Department

Page 18 of 45 Page 2 of 2

APPENDIX D

SERVICE DEPT. - FABBRICO - ITALY

PARTS PRICE JUSTIFICATION REPORT LANDED COST APPLIED TO MATERIAL FOR WARRANTY CLAIMS

DISTRIBUTOR: __________________________ SOURCE OF SUPPLY: _________ COUNTRY: _____________________________CURRENCY: _________________ AIRPORT/PORT OF OFF-LOADING: ___________________________
Costs PARTS COSTS Details of costs Landini invoices Ocean freight TRANSPORT Air freight ........................ __________ Insurances ...................... __________ Consular charges............... __________ Port charges Handling Clearing Agent ................ __________ PORT COSTS Customs .......................... __________ __________ Example 1 Example 2 Example 3

________

________

________

_________ _________
__________ __________ __________ __________

_________ _________ _________

__________ __________ __________ __________

Import duty ...................... __________ Taxes .............................. __________ TOTAL AMOUNT

Complete in duplicate retaining one and forwarding the other to: Service Dept., Argo TractorsS.p.A., Via Matteotti 7 - 42042 Fabbrico (RE) - Italy Use only squares relevant to your market. SIGNATURE: __________________________ DATE: ________________ NOTE: Enclose justification documents relevant to the above costs.

Page 19 of 45

APPENDIX E
CREDIT NOTE XXXX 00350121 30-01-2006

C7222221

XX 005460485X01

NCS DEALER NAME DEALER ADDRESS CITY COUNTRY F060 10 FM gg: 60 OPEN ACCOUNT

456253

Pinn Numbe Claim Num. PRDLY26170 Your Ref. 002037 C7222221001L60401 Pinn Numbe Claim Num. SJNLY39021 Your Ref. 002314 C7222221001L60402

Invoice 6392

Date 15-07-2005 -297,14

Invoice 8324

Date 30-09-2005 -45,21

Nota di Variazione Articolo 26 D.P.R. 633/72 Totale Amount Total VAT N.S. ART.40 L.427/93 - INTRAC Total Credit Note CONAI contribution paied
EUR

- 342,35 0,00
- 342,35

Documento inviato via fax/email con valore di originale - Risoluzione Ag. Entrate nr. 107 del 04/07/2001 Document sent by fax/email - Circular letter Taxation Office N. 107 of 04/07/2001

APPENDIX F

SERVICE PROBLEM REPORT

DIST FILE NUMBER DISTRIBUTOR MODEL SERIAL N ENGINE N CAB N

DEALER

4WD AXLE N

TYPE OF WORK

IMPLEMENT

REPORTER

DATE

WORK HOURS

DELIVERY DATE

DATE OF FAILURE

40 Kph 30 Kph

2WD

4WD

ENGINE

CLUTCH

GEARBOX

FRONT AXLE

REAR AXLE

LINKAGE

AFFECTED ASSEMBLY
PTO HYDRAULIC ELECTRIC ELECTRONIC STEERING CAB OTHERS __________

FAILED PART

PART NUMBER DESCRIPTION

FAILURE CODE

SYMPTOMS AND SUSPECT CAUSE OF THE PROBLEM

ACTION TAKEN

ILLUSTRATION

YES

NO SERIAL N HOURS

PART RETURNED MODEL

YES SERIAL N

NO HOURS

OTHER MACHINES AFFECTED

MODEL

FOR LANDINI USE ONLY

Page 21 of 45

Argo Tractors S.p.A.

After Sales Service

Warranty System

User instructions for the System Importer/Distributor

Version 1.01 of 19/01/2004

Page 1 of 24

Argo Tractors S.p.A.

System Requirements for the Warranty System and Galileo Parts Catalogue on CD.

Minimum Requirements PC Pentium II 350 MHz 128 MB Ram Internet Explorer 6.0 or later Minimum HD free space installation 700MB Total HD installation (programs + images) 1.5GB Windows 98 SE or Windows NT 4.0 sp6A or later Monitor 15 with 1024 x 768 resolution.

Recommended Requirements PC Pentium III 500 MHz or more 256 MB Ram Internet Explorer 6.0 SP1 or later Minimum HD free space installation 700MB Total HD installation (programs + images) 1.5GB Windows 2000 sp4 or later Monitor 17 with 1024 x 768 resolution.

Page 2 of 24

Argo Tractors S.p.A.

Description of the WS The WS (Warranty System) is the new web application that Argo Tractors S.p.A. has implemented for claim warranty management of machines. The WS is structured so that through the internet it is user friendly and concise with the user (importer/distributor/dealer).

Access to the WS The WS is accessed directly through the Landini Internet Portal. Every user is assigned a User code and a Password for exclusive access. With the insertion of the User code and Password the user has exclusive access to only his information saved (owners, OWR (Owner Warranty Registration), warranty claims). Procedure to Access the WS: Open the Landini Portal. Click on the WS icon. Enter User code and password then click Login. Choose the function.

Until further notice, access to the WS is done by entering the following address: http://e-supportws.landini.it. The functions available to the user are as follows:: Owners Database. Inserting and following the OWR (Owner Warranty Registration) process for each tractor. Inserting and following the warranty claim processing.

Page 3 of 24

Argo Tractors S.p.A.

WS Menu for the User.

The areas or functions on the page to expand or activate are shown when the cursor on the screen turns to a hand. Click on the function to activate it. Clicking on Owners, OWR, Claims will open their respective page for processing. Clicking on Logout will return to the access page. Clicking on Home will return to the first page. Clicking on Help of each page will bring up the relevant help document.

System Flow: From the management system BaaN, all the basic information relative to a tractor is automatically sent and made available to the user so as to manage the warranty claims. When a tractor is assigned to an End User, the details must be filled in by the user. After entering all the details, an OWR must be opened for the tractor. The Delivery Certificate must be sent for approval via the internet to Argo Tractors SpA Once approved it is then possible to enter in the system the claims for the tractor. The claims have also to be sent to Argo Tractors SpA for processing. Once the Warranty Claim has been approved, the credit respective to the claim outcome is issued to the authorised importer/distributor.

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Argo Tractors S.p.A.

Owner Management

Functions: New Owner Edit Owner View Owner

= Inserting and printing details for a new End User. = Updating or changing End User details. = Brings up a list of all End Users.

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Argo Tractors S.p.A.

OWR (Owner Warranty Registration)

Functions: Edit OWR = Adding, Finding, Updating and Processing Delivery Certificates Transfer of Ownership = Transferring a tractor from one End User to another.

Page 6 of 24

Argo Tractors S.p.A.

Claims

Functions: Claim List = Adding, Finding, Updating and Processing Claims General Rules: The areas marked with an (*) must be filled in . The decimal point used is (.). Clicking on the OK icon saves the details entered. Without pressing OK the data on the page is not saved. Clicking on Esci or Back, returns to the previous page. Clicking on Nuovo (New) opens a page were details can be filled in. Every cancellation asks for a confirmation first. In certain pages it is possible to select a filter so as to see only the selected details. Every button or icon on the selected page is used to activate other functions of the WS. The data can be sorted by ascending or descending depending which column is highlighted. Clicking on an individual data will bring up new window with all the details for the selected data.

The data and information shown in the attached diagrams are fictitious and used only in explaining the various functions.

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Detailed Explanation of the Functions Owners Clicking on Add Owners opens up the page where the details can be entered. When choosing other functions, the list of Owners saved in the system will be shown first. Add Owner

The filling-in boxes are the same even when choosing Edit Owner. Activating the flag box Company, renders the filling in box of Name optional and compulsory for the Telephone.

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Owner List

Clicking on the Name or Surname of an Owner opens up a page with the details of the Owner and updating/changing the details is possible.

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OWR Managing OWRs

The management of the OWR is done by clicking on Search and the list of Certificates saved in the system are shown. Clicking on the icon new, opens the first page for starting a new OWR request Clicking on any underlined data will open up the Edit OWR page.

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New OWR

To open a new OWR the PIN (serial number) of the tractor for which the OWR is for must be known. Once knowing the serial number, it can be entered directly to the PIN box and press OK. If it is not known then the serial number can be found by clicking on the Search button which will bring up a list of tractors without OWRs.

After choosing the serial number click on OK and the next page will be shown.

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Clicking on the Assembly button will show a list of major assembly components (axle, engine) with their relative serial number.

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The details to add in the page for Adding an OWR are: The type of Application for the tractor, to be chosen from the drop down list. The Owner, by searching existing ones by clicking on Search, or inserting directly from clicking New Owner. The type of OWR, to be chosen from the drop down list. The type of Warranty, to be chosen from the drop down list. The Operator Manual (OIB) part number received together with the tractor. Confirmation with a tick that the Operator Manual has been received by the Owner. The date that the Warranty started. The current engine hours of the tractor. Other Comments Clicking on OK will confirm the completion and saving of the details. Clicking on the OWR menu and then onto the Edit OWR, will bring up the list updated by the user whom can then send to Landini to be approved.

To send an OWR is done by ticking the last box corresponding to the OWR on the far right of the page and then clicking OWR Submission. Clicking the box Check All will automatically tick all OWRs on the page and can be sent to Landini by clicking again on OWR Submission.

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OWR Submission, changes the state of the OWR from Working to Submitted.

Transfer of Ownership This function is used to transfer a tractor from one Owner to another.

Clicking on Transfer of Ownership will open up a page with a list of OWRs that can be transferred. Clicking on an individual OWR will open up the following page.

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The original Owners details comes up. Search to insert an existing Owner or insert a New Owner, then confirm the transfer of ownership and warranty.

After this process, the type of OWR changes from New Registration to Transfer of Registration.

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Claims The claims for a tractor can only be inserted if an OWR already exists. A claim consists of: a Header, one or more lines for Parts, the Work done, the Costs and Comments. A claim uses only one type of Fault Code, and this code is found by inserting the part that has caused the failure (Prime Part). This part does not necessarily mean that it has to be replaced. The Types of Claims are: 1 = Standard Claim. 3 = Parts. 4 = Pre-Delivery Inspection. 8 = Policy (Extra Garanzia). 7 = Recondition Claim (automatic and does not show in the list).

By clicking on Search the warranty claims already in the system will be shown. Claims Management

With this page a new claim can be inserted by clicking on New. Existing claims can be checked, modified and/or updated by clicking on the corresponding letters M, J, E, C, P (Material (Parts), Job, Expenses, Comments and Print Preview) on the right hand side of the page. A completed Claim can be sent to Landini for approval by ticking the Check box and then clicking on Submission to WM.

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Adding Claims

The details to insert so as to create a Warranty Claim Heading are: Dealer Reference to the Claim. The PIN (Serial Number) of the tractor being claimed. This can be entered directly or searched from existing list. The Type of claim done. Working Hours of the tractor. The Date of Failure. Repair Date. Customer signature, the box ticked confirms that the Owner has agreed with the claim. Clicking OK to confirm and save the details. The system then brings up the following page.

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In the page above the rest of the claims details can be entered by clicking on the various headings at the bottom of the page. Material (Parts) Details

The page shows all parts used for the claim. To add a part, click on New. The next page then opens up

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Adding Parts

Here parts and quantities can be added. If the number of spaces in the page are not enough, first save the page by clicking on OK then the Next Page icon will come up. Clicking on this icon will bring up again the same page empty. For each claim, the part that caused the failure (Prime Part) must be indicated. The Prime Part that caused the failure must be added as well in the Material Add page whether it has been replace or not. Clicking on the selected part will open up the following page.

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Modifying Parts

Clicking in the box Prime Part, automatically activates the/ Model / Group / Subgroup of the parts catalogue, the Failure Code and the Labour Time of the tractor according to the Part Number selected. The Failure Code is always present but the Labour Time can or cannot be found. When found, the Group, the Subgroup, the activity and the corresponding Labour Time are shown. The activity done can be chosen. From the list the following can be picked (A = Substitution, B = Overhaul, C = Calibrate/Set up, D = .., E = ..). the Labour Time can vary depending on the choice. If not found, the Group the Subgroup of the model and the activity type A are shown. The Group and Subgroup must be shown and the Labour Time must be added manually. The time must be added using hours and decimal minutes separated by a point. The time added is only for that claim and can then be validated by Landini during processing. Other information: Part Recall: If ticked shows that for that part Landini can ask the part back for checking. If confirmed by the Warranty Manager that there should be a recall then the claim is Awaiting Examination and is suspended until the article has been received and checked. Prime Part Replaced: If the Prime Part was replaced then tick this box. Failure Code: Must be chosen from the drop-down list.

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Substituted: If the box is ticked then it shows that the article has been replaced by one or more parts. Replacement management is automatic and the claims lines are changed for one or more lines showing the replaced parts. Comments: Here notes can be added and attached with the claim.

Detailed Activities After identifying the parts, then is possible to enter in the Job (repair) activities.

The page shows the activity inserted automatically depending on the Primary Failure Article. Other activities cannot be added, but clicking on the line is possible to modify. See following page:

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Extra Labour Time can be added. If extra time is added a comment is compulsory. The value of the activity shown in the claim is calculated by multiplying the total time (Standard time + Extra time) by the Labour cost per Hour. Expenses Details This function shows all the Expenses (costs) of the claim.

The page shows the costs all-ready added to the claim. To add a expenses click on New which will bring up the next page

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The cost type must be chosen, the quantity (default is 1), the cost paid and a comment. Comments This functions shows all the compulsory comments.

There are three types of comments: What has failed? What caused the failure? How did you fix it? Page 23 of 24

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Presenting Claims to the Warranty Manager Sending claims is done using Claim List page.

Choose the claim and click on the corresponding box Check, then click on the button Submission to WM to send the claim.

This will then change the status of the claim from Working to Submitted by Dealer. At this point the presentation of the claim from the dealer is complete. The reply to the request of approval will be verified to the claim in one of the following ways: = The claim is not accepted. Rejected by WM Suspended = The claim is suspended to be verified later. Awaiting Examination = The claim is suspended for parts verification first. Approved by WM = The claim is approved. Credit Processed = The claim is approved and authorised for Credit. Only the status of Credit Processed confirms that the claim has been approved by the Landini After Sales Service and the Credit Note has been approved by the Landini Administration.

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