DITO CAREER

Trade Merchandising Specialist (Davao)

Job description: This key position is responsible for assisting of end-to-end merchandising programs across different trade consumer channels and would be reporting to the Trade Marketing
Manager.

Job Skills & Qualifications

Bachelor's degree or equivalent and relevant formal academic Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 5+ years, include 2+
years in telecommunications industry, Proficient knowledge in internal and external processes of production to installation of merchandising materials Proficient with Microsoft Office,
including Microsoft Word, Excel, and Power Point.

Preferred: Work experience in Telco or FMCG company Knowledgeable of technical merchandising materials and Adobe Photoshop Experience of nationwide scope role Can speak and
comprehend in different local dialects (Cebuano/Bisaya – highly advantageous)

Responsibilities: Go to expert of Strategic visual communication techniques through different formats (materials) applied in different trade consumer channels Coordinates with
Procurement/Purchasing for suppliers of different materials and mobilization of materials Ensures merchandising budget is utilize correctly and budgets per quarter/yearly Manages supply &
demand of materials to different channels (coordination with national & local suppliers and logistics provider)Creation, Development and enhancement of merchandising guidelines across all
trade channels Ensures that trade materials are aligned to approved branding guidelines Prepares regular reports of Merchandising processes

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Marketing, Product Management
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Disbursement Associate

Job description: DITO Telecommunity Corporation is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team!

Overview: This role will be a part of the Treasury team whose core responsibility is to ensure efficient and effective implementation of Disbursement to optimize the company’s cash position.

Responsibilities

Responsible for Processing of Payments (Check Issuance/Online Transfers/ Wire Transfers/etc.)Responsible for uploading & approval validation of transactions for check preparation via
Checkwriter (Outsource Check Printing)Responsible for preparation of Bank Forms in relation to processing of transactions (FX Transactions, Fund Transfers Wire Transfers, Letter of
Instructions, Authority to Debit, Manager’s Check Form, Stop Payment Order, etc.)Responsible for routing/securing approvals of checks and other bank documents to the authorized
signatories Ensures all required bank forms/instructions are sent to the corresponding bank within the designated timeline Responsible for monitoring of negotiated/cleared,
cancelled/stale/lost/returned checks Responsible for monitoring/recording of check inventory (used and unused) including cancelled, negotiated/unnegotiated checks Coordinates with
internal/bank counterparts to discuss/clarify concerns related to processing of payment/transactions Performs other related functions as assigned

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Legal
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Trade Program Specialist

Job description: This key position is responsible for assisting in the over-all end-to-end process of creating, designing, managing and governing consumer go to market plans across different
trade consumer channels and would be reporting to the Trade Program Design Manager.

Job Skills & Qualifications Required:

Bachelor's degree or equivalent and relevant formal academic Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 5+ years, include 2+
years in telecommunications industry Exposure to online/E-commerce marketing/selling and knowledgeable in online/E-commerce Trade business functions and dynamics Proficient
knowledge in BTL Customer Acquisition and engagement programs Adept exposure in Project management and experience in handling simultaneous multiple campaigns Experience of
nationwide scope role Can speak and comprehend in different local dialects Proficient with Microsoft Office

Functions:

Help creation and development of acquisition and engagement end-to-end programs for Online/E-commerce and own stores Trade channel Ensures control measures and guidelines are in
place to ensure Marketing plans are followed while marrying it with Sales operations intricacies Help creates processes and guidelines of creating bucketed programs for particular trade
channel, key account and/or area Help leases with internal groups (Brand, Network, IT, Channel, etc.) for cascade of information to Field sales Help creates and manages gathering of
information On-ground (competitive activity reports, Feedback on certain products/policies, etc.)Help governs and develops the policies & process of utilization of Trade Customer
Development Funds and ensure proper utilization and budgeting

Industry: Telecommunications
Employment type: Full-time
Job functions: Marketing, Product Management
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PARALEGAL

Job description: DITO Telecommunity Corporation is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team!

Overview: This key position is responsible for a range of legal support and administration to legal team such as preparing drafts and review contracts and other related administrative
functions.

Responsibilities:

Perform legal and factual research, and records research Organize, analyze and validate information Prepare reports and draft legal documents such as agreements, contracts and other
legal memoranda. Review and edit legal forms and documents Maintain and organize legal database for files-ordinate legal team activities Provide legal team assistance on any other
administrative tasks

Qualifications Required:

Candidate must possess at least a Bachelor's/College Degree, Law or equivalent. At least 2 year(s) of working experience in the related field is required for this position. Thorough knowledge of
legal principles and practices, research techniques, communication principles and practices Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Preferred: Preferably 2-4 Yrs. Experienced Employees specializing in Law/Legal Services or equivalent.

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Legal
 DITO CAREER

Social Media Specialist

Job description: DITO Telecommunity Corporation is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team!

Overview: This key position is responsible for implementing and managing our Social Media strategy in order to increase online presence.

Functions:

Develop social media content plans that are consistent with the company’s brand identity Creating consistent, meaningful content on all social media platforms, including writing and editing
social media posts, improving customer engagement, and promoting social media campaigns. Managing a high volume of daily social media posts. Communicating with social media followers,
including responding to queries in a timely manner. Using analytical tools such as Zendesk, Meltwater and Salesforce to monitor and evaluate the company’s social media presence and
performance.

Employment Standards: Decision Maker Team player Independent-thinker Strong English written communication skills Excellent analytical skills Problem-solving skills Organization skills
Committed Able to work under pressure and on extended hours when required Understanding of the Telecom industry is an advantage

Job Skills, Qualifications Requirements:

Bachelor’s degree or equivalent and relevant formal academic / vocational qualification in Journalism, Communications, Marketing. At least 2 years Social Media Management experience that
provides the knowledge, skills, and abilities to perform the job Experience using various Social Media Listening/Ticketing platform. At least able to type 35 to 40 mimuli-tasking and time-
management skills, with the ability to prioritize tasks. Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point Ability to work in a fast-paced, high-pressure
environment.

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Advertising, Public Relations, Writing/Editing
 DITO CAREER

Project Management Officer (Commercial)

Job description: DITO Telecommunity Corporation is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team!

Functions:

Support the Commercial Division - Sales, Marketing and Customer Experience Strategic project planning and goal setting by defining project goals and then creating structured schedules and
project plans, identifying resource needs, potential risks and budget constraints Develops and communicates clear and actionable deliverables Manages project execution and governance by
tracking deadlines, identifying and facilitating the resolution of dependencies and possible cross-functional issues Mobilize team from different departments and functions and foster cross-
functional collaboration Ensures that documentation, supporting materials and project plans are updated regularly Identify and implement process standards and best practices with regards to
project management

Qualifications:
Bachelor's Degree Holder5-7 years’ experience in Project Management Experience in handling Sales, Customer Experience and Marketing projects Candidates with Project Management
Certification Preferred Mandarin speaking preferred

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Project Management
 DITO CAREER

Sales Admin Specialist

Job description: Sales Admin Specialist is responsible in the day to day operational support to all sales channel’s partners.

Job Skills & Qualifications:

Collegiate degree preferably in business administration, accountancy, management, economics, or any related course. Minimum three (3) years of experience in Sales Admin Operations
preferably in a Telco, FMCG or Franchising set up. Ability to clearly communicate with business partners any related requirement to smoothen/address operational concerns Knowledge of
CRM, POS, SAP is an advantage self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

Functions:

Processing of external Business Partners’ sales orders from all Sales Channels. Monitoring of Payments, Credit Limit, Invoice, OR issuances to Partners Monitoring of Inventory both virtual and
physical to ensure availability of stocks at any given time. Monitoring of applicable inventoriable Cap limit when necessary Monitoring and validation of Creditable Withholding Tax Supply
Chain coordination to ensure no out of stock situation for inventoriable items Coordination with Stakeholders on stock situation. Provide logistics support to sales personnel Fleet Cards PR
Creation Workstations Service Vehicles Assist in the Store roll out requirements particularly on the workplace essentials (network, supplies, furniture, etc.)Contract Management including
coordination with Legal, Finance and other departments that may be involved in the implementation of contract stipulation Maintain an accurate database of Customer and
Prospect Information. Manage Channel Helpdesk for channel related inquiries and concerns

Seniority level: Mid-Senior level

Industry: Telecommunications, Consumer Goods Retail
Employment type: Full-time
Job functions: Project Management Sales Administrative
 DITO CAREER

Customer Experience and Analytics Manager

Job description: DITO Telecommunity Corporation is continuously hiring for passionate and talented people. Apply now if you have what it takes to be part of our growing and dynamic team!

Functions: Derive recommendations and actionable insight from multiple customer feedback channels, including in-Product survey responses, customer service emails, chats, etc. Work closely
with internal teams to share recommendations and drive action. Design, create and operationalize customer surveys. Conduct and advise on qualitative and quantitative research
as appropriate. Foster a culture of hypothesis-based, customer-centric decisions, supported by analytics. Be a trusted business partner and thought leader on voice of the customer (VOHC)
best practices, trends and opportunities to improve customer loyalty. Develop effective business intelligence strategies and analytics solutions. Oversee analytics projects to extract, manage,
and analyze customer data from multiple applications, ensuring that deadlines are met. Apply statistics and data modeling to gain actionable business insights and boost customer productivity
and revenue. Enforce company policies and procedures to ensure quality and prevent discrepancies. Communicate and track key performance metrics across departments.
Identify business opportunities and ensure customer satisfaction. Generate reports of findings and present these to senior management. Keep abreast of industry best practices and policies

Employment Standards: Data Scientist Strategic Analytical Thinker Story Teller Decision Maker People Manager Time Management Skills Independent-thinker Strong communication skills
Organization skills Can work under pressure and with extended hours when required Operational Excellence Project Initiator

Job Skills, Qualifications & Requirements:

Bachelor degree or equivalent and relevant formal academic / vocational qualification in Business Management, Mathematics, Statistics, Economics, Data Science, Engineering or similar
Experience from a market research supplier, agency or department Experience in customer insight, statistical modelling, data science or similar Knowledgeable of best practices and
research operations. Experience in digital / online marketing a plus; experience of telco industry a bonus Experience working with external vendors and managing those relationships.
Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Analyst, Research, Customer Service
 DITO CAREER

Contact Center Specialist

Overview: As an Escalations Specialist, your role is to support and manage escalations and complaint tickets from Tier 1, Tier 2 and other support channels. The candidate will also be
responsible to work and maintain the relationships between different functional team and provide timely updates to the customer. Must be a people person and a powerful communicator
who can manage difficult and complex client/inter-departmental situations that need strong guidance and resolution.

Functions: Acts as primary contact to escalated customer issues from Tier 1 and Tier 2 as well as other support channels in accordance with the company’s business rules. Resolve all escalated
tickets and emails within the designated SLA. Responsible for analyzing issues, determining resolution as well as root cause of problems. Manage escalation log, tracking and provide reporting
to management. Manage and resolve customer complaints efficiently. Ensure accuracy and completeness of ticket before endorsing to the resolving unit Provide resolution/updates to
customers via outbound calls as needed Complete all follow-up actions. Point of management contact for support issues that are under investigation, or that are being worked on.
Ability to collaborate effectively through verbal and written communication internally and externally with service partners, vendors, leadership required. Identifies issues, provides input and
makes recommendations regarding needed training or refresher training.

Employment Standards: Decision Maker Team player Independent-thinker Assertiveness Excellent analytical skills Problem-solving skills Organization skills Committed Able to work under
pressure and on extended hours when required Understanding of the Telecom industry is an advantage

Job Skills, Qualifications & Requirements:

Bachelor’s degree or equivalent and relevant formal academic / vocational qualification in Business Management or Project Management At least 2 years’ experience in doing Aftersales
support that provides the knowledge, skills and abilities to perform the gomuti-tasking and time-management skills, with the ability to prioritize tasks. Proficient in CRM-related tools and
platform Ability to do technical and next-level troubleshooting Ability to work in a fast-paced, high-pressure environment.

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service, Public Relations, Other
 DITO CAREER

Handset Device Specialist

Overview: This key position is responsible for the Handset, devices, SIM, Reload Cards and other CPE requirements for Consumer.

Functions:

Develop Strategy & Portfolio Management Recommends based on Marketing’s Requirements Coordinate with the necessary departments to make sure Handset, devices , SIM, Reload Cards
will be available on different sales channels Make sure devices and SIMs will work based on our Network parameters Coordination with different vendors to make sure devices will work based
on Network Parameters and based on our requirements Testing & Type Approval Vendor Management Negotiations

Employment Standards:
Great communication/negotiation skills Critical & independent thinker. Empowered Can think of outside the box Patient Good reputation Fast learner Analytical Challenger spirit Able to work
under pressure Organize

Job Skills, Qualifications & Requirements:

Bachelor's degree in Engineering or IT. Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 5 years and to include 3 years in
telecommunications industry Well connected with different Handset, SIM, and Reload Card Vendors Should already know the process in the local telecom industry Proficient in English &
Filipino Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Preferred: Fluent in Mandarin telecommunications industry

Seniority level: Associate
Industry: Telecommunications
Employment type: Full-time
Job functions: Management, Manufacturing
 DITO CAREER

Customer Experience Delivery Analytics Specialist

Overview: This key position is responsible for validating that both digital and physical touchpoints (i.e. Mobile App, Web, Own Stores, etc.) along the Customer Journey deliver Customer
Experience designs accurately.

Functions:
Defines, collects, analyzes and interprets Customer Experience metrics at Customer interaction and Customer Journey levels Monitors Customer feedback and Customer Experience metrics for
indications that actual experiences do not match Customer Experience designs Measures how well actual Customer Experiences match the defined Customer Experience attributes.
Reports Customer Experience performance measurements to concerned groups to trigger development and implementation of appropriate CX solutions and to guide iterations and
optimization of the current Customer Experience designs Identifies opportunities for Customer Experience improvements

Employment Standards: Customer Empathy Analytical Skills Problem Solving Skills Collaboration Skills Team Player Creative Thinker Attention to details Time management skills Business
Presentation skills Able to work under pressure and on extended hours when required

Job Skills, Qualifications & Requirements:

Bachelor’s degree in Business Management/Business Intelligence/Research/Statistics or equivalent Previous CX experience that provides the knowledge, skills, and abilities to perform the job,
comparable to 5+ years5+ years in telecommunications industry (local and/or international) preferably in a similar role Hands-on experience on Data Analytics Hands-on experience on Digital
Experience design projects Familiarity with metrics and Goals setting Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service, Other
 DITO CAREER

Quality Assurance Specialist

Overview: The Quality Assurance Analyst will deliver analysis of customer journeys, touchpoints and customer satisfaction data in support of customer experience improvement initiatives. This
position works with the Customer Experience and Customer Service team to assess customer journeys and touchpoints that have an impact on customer satisfaction scores or other key
metrics and on the design and implementation of customer experience initiatives to improve those scores. The Quality Analyst will interpret performance trends, identify root causes behind
the trends, and then help support and champion performance improvement efforts.

Functions: Demonstrate experience in applying improvement techniques and producing results for a function and/or business unit. Assesses current business performance against the business
strategy for a specific site, customer journey, touchpoint and business function. Analyzes qualitative and quantitative data and identifies opportunities. Performs analysis of customer data and
provides recommendations for improvement related to the project, journey touchpoint. Proactively determines areas for drill-down focus and conducts follow-up analyses to understand the
drivers of performance gaps. Conducts planning, data collection, data cleansing and data linkage in preparation for analysis. Reviews and documents current processes as part of gap or root
cause analysis and input to improvement initiatives and identifies gaps. Reviews project, customer journey documentation related to the initiative and conducts assessments.
May employ tools such as BI, speech analysis, text analysis, or other advanced analytic tools to develop insight. Facilitates and conducts root cause analysis to determine the underlying drivers
behind gaps. Root cause may include on site observation, interviews, and process documentation. Contributes to analytic/engagement plan development based on analytic findings, metric
performance, and business needs. Works with different teams/partners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution
of initiatives. Collaborates with customers and other stakeholders on improvement projects. Presents findings and solutions to internal and external stakeholders. Develop updates to reflect
current status of activities; monitors progress against action plans; isolates initiative effectiveness key business outcomes. Produces documentation of key insights, solution recommendations,
solution business cases and action plan results for incorporation into internal or client reviews. Contributes to team objectives and outcomes. Produces quality analysis or root cause work with
minimal supervision; meets timing demands.

Employment Standards: Analytical skills Problem Solving and Decision-Making skills Team Player Independent-thinker Strong communication skills Able to work under pressure and on
extended hours when required

Job Skills, Qualifications & Requirements:

Bachelor’s degree in related field from a four-year college or university with three to five years related experience Strong analytical thinking as well as problem solving skills; proven ability to
apply quantitative data analysis techniques to improve work processes. Strong organizational and project management skills. Strong problem-solving skills; proven experience in consulting or
improving business and/or CX processes. Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources. Good written and oral
communication skills; strong interpersonal communication and ability to work well in teams. Strong client service orientation Experience with contact centers, customer satisfaction or CX data
 DITO CAREER

analysis is preferred Experience with statistical concepts and applications Experience working in an environment where work activities and deliverables are dependent on a diverse group of
technical and business functional experts. Experience working in an emerging and rapidly changing environment. Demonstrated ability to meet deadlines, even in a demanding and changing
environment Ability to travel periodically. Must have proficiency with analytic technologies. Six Sigma training and green belt certification a plus Experience with speech and text analytic tools
and/or other AI tools a plus

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service, Other
 DITO CAREER

UI/UX Designer

Overview: This key position is responsible for rendering UI/UX designs that consistently promote the desired Customer Experience attributes and enhance the digital experience across all
Customer touchpoints.

Functions: Collaborates with the CX Solutions & Delivery Product Owner or Project Manager to articulate, execute and refine interface design decisions Interpret interface requirements and
develop a design concept that both adheres to the digital strategy of the Company and meets the set objectives of the project Execute all visual design stages from concept and prototyping to
final hand-off to developers Evaluates and identifies opportunities to improve current UI/UX designs applying the best practices in the field

Employment Standards: Customer Empathy Analytical Skills Collaboration Skills Team Player Creative Thinker Attention to details Time management skills Business Presentation and
Storytelling skills Able to work under pressure and on extended hours when required

Job Skills & Qualifications: Bachelor’s degree in Computer Science/Information Technology/Media and Visual Arts/Graphic Design/ or equivalent Previous UI/UX experience that provides the
knowledge, skills, and abilities to perform the job, comparable to 3+ years’ Experience in telecommunications industry (local and/or international) an advantage Proficiency in UI/UX design
tools (i.e. Adobe Creative Suite, etc.)Knowledge in using Collaboration tools like Discord, Trello, Invasion etc. an advantage Extensive experience in UI/UX design best practices Proficiency in
prototyping such as Wireframing, Story Boards, Interactive Prototypes, etc. Familiarity with metrics and Goals setting Proficient with Microsoft Office, including Microsoft Word, Excel, and
Power Point

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service Other
 DITO CAREER

Trade Operations Specialist (Davao)

Job description: This key position is responsible for assisting and ensuring excellence of merchandising and trade programs on all sales channels. Person would be reporting to the Trade
Operations Manager.

Job Skills & Qualifications:

Bachelor's degree or equivalent and relevant formal academic Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 5+ years, include 2+
years in telecommunications industry, Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point Adept exposure in Project management and simultaneous campaigns
Exposure to cross-functional roles, handling TPAs, and Distributors

Preferred: Work experience in Telco or FMCG company At least 2 years Sales Background experience. Experience in handling multiple campaigns/projects

Responsibilities: Drives execution excellence of set Trade Programs and Merchandising Guidelines from Head Office to Sales and/or TPA in respective trade channels Sees to it that materials,
manpower, and everything needed for execution is ready in proper channels Monitors execution from beginning to end; gives qualitative and quantitative feedback post project Ensures that
policies and control measures are being followed in different BAU processes Help create and manages gathering of information On-ground (competitive activity reports, Feedback on certain
products/policies, etc.)Help governs the policies & process of utilization of Trade Customer Development Funds (TDF)Help Ensures proper utilization and budgeting of TDFs

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Marketing Product Management
 DITO CAREER

Product Owner Specialist

Overview: This key position is responsible for the delivery of Customer Experience as designed and for the development and implementation of solutions that address gaps between the actual
and desired experiences.

Functions: Defines specific activities that are required to deliver or enable Customer experiences as designed Provides tools that help employees deliver the desired experiences the right way
every time Leads development of CX solutions that are based on the understanding of the needs, pains, motivations and emotions of the Customers and on the defined Customer Experience
attributes of the Company Assigns work priorities, coordinates external and internal resources from cross-functional teams and ensures that the defined solution deliverables are met within
the committed timeline Acts as the central liaison between all stakeholders Manages day-to-day activities to ensure smooth execution and implementation of CX solutions.

Employment Standards: Customer Empathy Analytical Skills Collaboration Skills Team Player Creative Thinker Attention to details Time management skills Business Presentation skills Able to
work under pressure and on extended hours when required

Job Skills & Qualifications: Bachelor’s degree in Business Management/Psychology/Research or equivalent Previous CX experience that provides the knowledge, skills, and abilities to perform
the job, comparable to 5+ years5+ years in telecommunications industry (local and/or international)Hands-on experience on Design Thinking and/or on Human Centered Design Hands-on
experience on Digital Experience design projects Hands-on experience in Project Management Familiarity with metrics and Goals setting Proficient with Microsoft Office, including Microsoft
Word, Excel, and Power Point

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service Other
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SIM Specialist

Functions: Develop Strategy & Portfolio Management Coordinate with the necessary departments to make sure SIMs, and reload cards will be available on different sales channels Make sure
SIMs and reload cards will work based on our Network parameters Coordination with different vendors to make sure SIMS and Reload Cards will work based on Network Parameters and based
on our requirements Testing & Type Approval Vendor Management Negotiate with SIM and Reload Card manufacturers for the indicative Pricing Negotiate with vendors to develop software
that would support our requirements.

Job Skills & Qualifications:

· Bachelor's degree in Engineering or IT.

· Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 10+ years and to include 5+ years in telecommunications industry
· Well connected with different Handset, SIM, and Reload Card Vendors
· Should already know the process in the local telecom industry
· Proficient in English & Filipino
· Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Management Sales Marketing
 DITO CAREER

Trade Operations Specialist (Cebu)

Job description: This key position is responsible for assisting and ensuring excellence of merchandising and trade programs on all sales channels. Person would be reporting to the Trade
Operations Manager.

Job Skills & Qualifications: Bachelor's degree or equivalent and relevant formal academic Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable
to 5+ years, include 2+ years in telecommunications industry, Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point Adept exposure in Project management and
simultaneous campaigns Exposure to cross-functional roles, handling TPAs, and Distributors

Preferred: Work experience in Telco or FMCG company At least 2 years Sales Background experience. Experience in handling multiple campaigns/projects

Responsibilities: Drives execution excellence of set Trade Programs and Merchandising Guidelines from Head Office to Sales and/or TPA in respective trade channels Sees to it that materials,
manpower, and everything needed for execution is ready in proper channels Monitors execution from beginning to end; gives qualitative and quantitative feedback post project Ensures that
policies and control measures are being followed in different BAU processes Help create and manages gathering of information On-ground (competitive activity reports, Feedback on certain
products/policies, etc.)Help governs the policies & process of utilization of Trade Customer Development Funds (TDF)Help Ensures proper utilization and budgeting of TDFs

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Marketing Product Management
 DITO CAREER

Land Management Officer

Overview:

This key position is responsible for a land and site acquisition and will be reporting to the Land Management Manager

Responsibilities:

Responsible for land and site acquisition for telecommunications expansion projects negotiating for lease and securing the government permits and clearances Monitors the status of sites
acquired to ensure targets set by management are met Coordinates with legal department regarding other requirements for finalization of lease contract Coordinates with finance and
administrative section regarding monthly billings and other concern of the lessor Maintain database of all information regarding sites for rollout expansion project Monitor all documents
submitted by Contractors and update the database and distributes the same to Legal and Site Acquisition Manager Coordinates with the contractors regarding the completion of
telecommunication facilities in the sites acquired/ existing sites

Qualifications:

Bachelor’s Degree in Business Administration or related field At least 2 years of experience in real estate, business development, account management or sales Negotiation skills Certificate
courses on property or real estate is an advantage

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Legal
 DITO CAREER

Digital Marketing Manager

Functions:

Digital Operations Property Management: Lead and manage the complete digital channel lifecycle from idea generation through end of life/sunset. Provide digital channel support and
consulting on organization projects that meet the needs of DITO and business partners/relationships. Scope project requirements to gather and gain consensus on channel/service
requirements from DITO stakeholders and work with DITO IT Team and selected third party vendors/systems. Develop and manage the strategic roadmap for each assigned digital channel.
Develop, maintain, and publish content/collateral for each assigned channel to the department page. Actively engage with and lead internal and external resources on implementations,
technology releases, upgrades and user acceptance testing. Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy DITO’s
business needs. Communicate system and support challenges with appropriate vendors and track to resolution. Coordinate the identification and prioritization of efforts required to improve
the efficiency and quality of digital channels under management, keeping the data clean and reportable by utilizing queries and making recommendations to business partners regarding
process changes or data integrity. Provide support to retail teams, commercial and business services teams, operational teams, support and fulfillment teams, strategic initiatives, etc. as
needed and appropriate for assigned channels under management.

Performance Marketing & Social Media: Lead and provide strategic direction for digital performance marketing & social to drive inbound traffic and sales. Lead and provide strategic direction
for social media marketing to drive engagement on social media channels and build social media channels community.

Partnership and Collaboration: Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy DITO’s business needs.

Vendor Management: Oversee the management vendors to effectively address business and strategic requirements. Act as a primary contact with vendors and third parties for products,
services, and enhancements. Act as liaison for external vendors and internal stakeholders. Maintain regular communication with vendors to learn feature directions, report and seek resolution
of defects, and submit and monitor development of requested feature enhancements. Serves on user advisory boards or committees to champion enhancements and introduce new solutions.
Have oversight on upgrades and new feature integrations, working closely with stakeholders to ensure business requirements are effectively addressed. Monitor the performance of third-
party service providers to ensure quality and service levels are maintained. Immediately report any situations where service and support levels are not within standards.

Other Key Digital Marketing Scope: Manage, organize, lead and train the rest of the Digital Marketing team Stay up to date with the latest technology and best practices Manage and oversee
different digital marketing channels Measure ROI and Paperware and manage digital marketing budget Oversee all the company's social media accounts Measure and manage online content
Track SEO and Website & Mobile App Analytics data and make complex analysis Build and inbound marketing plan Anticipate sales performance trends Research competition, investigate
benchmarks and provide suggestions for improvement.
Qualifications:
 DITO CAREER

5-7 years’ experience in Digital Marketing Lead/Manager with strong grasp and experience in over-all Digital Marketing scope: Website & Mobile App Management, Performance Marketing,
SEO, SEM, Social Media years’ experience in project management, digital channel management or digital applications. Demonstrated experience in partnership management with the ability to
influence, negotiate and work closely with all levels of individuals across the organization. Demonstrated ability to accomplish projects with little or no supervision, both in a team atmosphere
and independently; with strong time management skills. Self-starter, able to take larger tasks and break them down into manageable units. Demonstrated ability to prioritize multiple
initiatives as well as personal and team responsibilities. Excellent verbal communication and interpersonal skills; demonstrates the ability to work effectively and collaboratively in a team
environment and independently. Excellent written communication skills, including technical writing skills. Strong problem-solving aptitude and ability to deal with a variety of situations
exercising flexibility and sound judgment in a fast-paced environment. Ability to make practical and timely decisions and explain reasoning for decisions. Strong work ethic required, including
the ability to complete duties on time, consistently arrive at work on time as scheduled. Ability to lead and manage a team. Ability to develop and establish process for Digital Marketing of
DITO.

Seniority level: Mid-Senior level

Industry: Telecommunications Marketing and Advertising
Employment type: Full-time
Job functions: Marketing Advertising
 DITO CAREER

Social Media Manager

Overview: The Head of Social Media administers social listening of Ditto’ social media corporate accounts and handles all customers sentiments, inquiries, requests and complaints. She is
responsible for community management of Ditto’s customers and will creatively create content, manage posts and respond to online customers. She is expected to efficiently and effectively
manage the day to day operations of Social Media Operations in collaboration with different interfacing partners such as Brand & Marketing, PR, Legal, Sales, Customer Service, IT and
Network. She will be responsible in manage our company’s image in a cohesive way to achieve our marketing and customer service goals. Hershel is expected to be up-to-date with the latest
digital technologies and social media trends. Must have excellent communication skills and be able to express our company’s views creatively. Ultimately, he/she should be able to handle our
social media presence ensuring high level of customer engagement and excellent customer experience.

Functions: Perform research on current benchmark trends and audience preferences Design and implement social media strategy to align with business goals Set specific objectives and report
on effectiveness/Regenerate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)Monitor SEO and web/social/digital traffic metrics Collaborate with
other teams, like marketing, sales and customer service to ensure brand consistency Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Oversee social media accounts’ design (e.g. Facebook/Twitter timeline cover, profile pictures and blog layout)Suggest and implement new features to develop customer awareness on Ditto’s
digital self-service channels, payment partners and campaigns leading to attainment of business objectives and better customer experience Stay up-to-date with current technologies and
trends in social media, design tools and applications

Employment Standards: Excellent Communication Skills Strategic Analytical Thinker Decision Maker People Manager Story Teller Time Management skills Independent-thinker Organization
skills Can work under pressure and with extended hours when required

Job Skills & Qualifications: Bachelor degree or equivalent and relevant formal academic qualification in Business Management and/or Project Management Proven work experience as a Social
media manager Experience using various Social Media Listening/Ticketing platform Hands on experience in content management Excellent copywriting skills Ability to deliver creative content
(text, image and video)Solid knowledge of SEO, keyword research and Google Analytics Experience and in=depth knowledge on social handling, social care and community management best
practices, digital tools and metrics Knowledge of online marketing channels Familiarity with web design Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Marketing Public Relations Writing/Editing
 DITO CAREER

Intellectual Property Lawyer

Functions:

- Draft and negotiate a range of contracts

- Provide sound legal advice, assistance and support (on both a proactive and reactive basis) to the business units
- In the case of disputes, work closely with the dispute resolution team to determine our position and strategy, advise the relevant internal customers and achieve a resolution

Employment Standards:

- Excellent communication skills, both written and oral

Job Skills & Qualifications:

- Bachelor’s Degree (B.A./B.S.) in a related discipline

- Qualified lawyer with 3 years of experience with intellectual property law and compliance
- Bar qualifications
- Good knowledge of commercial or other relevant law and awareness of legal developments
- Experience in reviewing, drafting and negotiating commercial contracts in English

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Legal
 DITO CAREER

Vendor Manager

Overview: This key position is responsible for managing and optimizing the overall 3rd party vendor’s operational performance.

Functions: Establishes, maintains, and optimizes vendor operational strategies and processes Manages and improves a team of internal Operations Specialists Manages the business
relationships with the outsourced contact center operations. Serves as the primary point of contact for issues related to overall vendor performance and quality to effectively
resolve escalations. Participates in negotiating pricing and overall cost while actively identifying outsourcing opportunities. Analyses or audits monthly invoices and forecasts
future expenditures. Oversees the deployment and implementation of programs and new initiatives with vendors. Establishes and solidifies business plans and roadmaps as it pertains to
recruiting, hiring, training and product knowledge management (Vendor Management Governance) May communicate foreseen staffing plans to vendor while continuously monitoring
vendor costs. Orchestrates efforts from internal and outsourced teams to conduct and engage in communication during weekly, monthly and quarterly business reviews. Reviews and identifies
opportunities to improve or reduce costs. Responsible for analyzing data with vendors to drive changes if needed, improving operational processes, identify opportunities to increase
efficiencies to reduce costs. Identifies opportunities for processes and best-practices adoption, develops and adjusts SOPs to align with globalization plans and strategy. Understand reporting
needs and request appropriate data analysis on metrics performance for internal stakeholders and leadership. Builds and maintains strong relationships with internal and external stakeholders
to properly manage expectations on performance, business requirements and overall service delivery, holding vendors accountable for overall performance execution. Regular site visits
(scheduled and unscheduled) may be required. Set vendors up for success by advocating for them when needed and ensuring their feedback is heard and prioritized to drive procedure and
tooling improvements.

Employment Standards: Decision Maker People Manager Team player Independent-thinker Strong communication skills Organization skills Committed Able to work under pressure and on
extended hours when required

Job Skills & Qualifications: Bachelor degree or equivalent and relevant formal academic / vocational qualification in Business Management and/or Project Management Previous experience
that provides the knowledge, skills, and abilities to perform the job, comparable to 10+ years and to include 5+ years in telecommunications industry (local and/or international)Relevant
experience in Process Documentation Proficient knowledge in contact center systems and operating details of local telecom industry Proficient with Microsoft Office, including Microsoft Word,
Excel, and Power Point

Seniority level: Mid-Senior level

Employment type: Full-time
Job functions: Customer Service
 DITO CAREER

Customer Experience Research Manager

Overview: The Customer Experience Research Manager is responsible for identifying the appropriate research methodology and project managing research projects that are designed to meet
a specific Customer Experience or Business Objective. He/she develops and leads in the development of the research instrument and may implement projects internally or work closely with
relevant teams to ensure the successful execution based on quantitative and qualitative outcome.

Functions: Elects the most appropriate research methodology and techniques. Plans the appropriate approach such as quantitative, qualitative, or other research approaches.
Conducts market scanning, competitive analysis, surveys etc. to further understand the customer existing and future needs. Designs research questionnaires and moderator guides.
Interprets data, deriving appropriate customer insights, writing reports, and making actionable recommendations.

Employment Standards: Data Scientist Excellent Analytical skills Excellent communication & presentation skills Decision Maker Team player Time Management skills Strategic Planning
Organization skills Can work under pressure and with extended hours when required Operational Excellence Project Initiator

Job Skills & Qualifications: Bachelor’s degree in marketing, statistics, economics or relevant field. Strong research skills & methodologies Practical experience with a wide array of customer,
product, brand, advertising and promotions research methodologies Excellent written and oral communication abilities Strong analytical skills with experience in statistical modeling and
analysis Strong project management skills Telco research exposure and experience is a plus. Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Associate

Employment type: Full-time
Job functions: Customer Service Other
 DITO CAREER

Customer Journey Design Manager

Functions:

Leads the design and improvement of customer experience Ensures clear understanding of the customer persona, goals, priorities, needs, challenges and pain points Designs the workshop
modules and facilitates cross-functional customer journey mapping Conducts customer validation to validate proposed CJM through interviews Prepares insights report based on the gathered
customer insights Collaborates with the organization on the development of customer experience improvement initiatives Drives initiatives to improve customer retention, reduce churn, and
increase customer satisfaction Develops listening points in the customer journey, define experience design segmentation of customer base (target personas) and varying strategies, and
identify opportunities for continuous improvement Tracks customer experience improvement initiatives and identifies action plans based on customer satisfaction survey results to improve
NPS and CES

Job Skills & Qualifications:

Bachelor degree or equivalent and relevant formal academic qualification in Business Management, Psychology, Research and/or Project Management Previous CX experience that provides
the knowledge, skills, and abilities to perform the job, comparable to 3+ years (Managerial level) and to include 5+ years in telecommunications industry (local and/or international)Hands-on
experience on customer journey mapping, customer in sighting/ research/ design thinking and leading digital experience design projects Hands-on experience in managing other people,
overseeing large projects, familiarity with metrics and goal setting Relevant experience in Process Documentation, Process Engineering, and Analytics Proficient knowledge in the use of
collaboration tools (ex. Miro, Favor, Trello, etc.)Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Mid-Senior level

Employment type: Full-time
Job functions: Customer Service Business Development Project Management
 DITO CAREER

Customer Experience Solutions and Delivery Manager

Overview: The Customer Experience Solutions and Delivery Manager’s primary responsibility is to continuously innovate and optimize a fully digital customer journey across the customer
lifecycle. This covers implementing various Customer Journey solutions, digital assets and capabilities, and user functionalities based on the needs of the customers, pain points, user lifestyle,
behavior and preference using agile method, human-centered design, customer analytics and consumer research.

Functions: Ensure to get a clear understanding of customer’s pain points and business needs and understanding of their current business processes. Acquire and maintain a deep, technical
understanding of customer journeys and customer touchpoints Propose a sound technical solution to address those customer needs directly, including a detailed implementation plan.
Help perform cost-benefit analyses of the proposed solution versus current digital capabilities, systems and develop value proposition on the proposed solution. Coordinate with internal
business owners, technical teams and external partners Serve as a product SME for all implementation-initiated questions and technical concerns. Demonstrate experience in applying
improvement techniques and producing results for a function and/or business unit.

Employment Standards: Strategic Thinker Problem Solving and Decision Making skills Strong Project Management Skills Negotiation skills Team Player Analytical skills Strong communication
skills Able to work under pressure and on extended hours when required Attention to details, organization and time management skills

Job Skills & Qualifications: Bachelor degree or equivalent and relevant formal academic qualification in Information Technology, Business Management, Psychology, Research and/or Agile
Methodology, Sprint Design, Project Management Have at least 3-5 years of related experience on digital product innovation, mobile app and web development, and self-service solutions Self-
driven, highly analytical individual who strives for a deep and thorough understanding of concepts Previous CX experience that provides the knowledge, skills, and abilities to perform the job,
comparable to 5+ years (Managerial level) and to include 5+ years in telecommunications industry (local and/or international)Hands-on experience on customer journey mapping, customer in
sighting/ research/ design thinking and leading digital experience design projects Hands-on experience in managing teams & stakeholders, overseeing large projects, familiarity with budget
planning & tracking, people development, performance metrics and goal setting Relevant experience in Process Documentation, Process Engineering, and Analytics Proficient knowledge in the
use of collaboration tools (ex. Miro, Favor, Trello, etc.)Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point Strong organizational and project management skills.
Strong problem-solving skills; proven experience in consulting or improving business and/or CX processes. Able to establish a course of action for self to accomplish a series of specific goals
while using appropriate resources. Good written and oral communication skills; strong interpersonal communication and ability to work well in teams. Strong client service orientation
Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts. Experience working in an
emerging and rapidly changing environment. Demonstrated ability to meet deadlines, even in a demanding and changing environment
 DITO CAREER

Senior Manager, Intercarrier Relations

RESPONSIBILITIES:

Review of Commercial Contracts and Settlements with other carriers, both local and international Build relationships, establish interconnection with local and international carriers Negotiate
and execute vital functions including purchase of international internet bandwidth, data peering arrangements, region-based voice/SMS/data interconnection, and inter-carrier rates for voice
and SMS, among others Form part of Ditto’s Product Development and User Experience Create and explore all possible revenue streams in Inter Carriers related business ( Ex. OFW Money
Remittance, Roaming etc.)Manage the performance and direction of the whole Intercarrier Relations Group Oversees all inbound and outbound correspondence

REQUIREMENTS:

Ability to control discussion, influence decisions in a group discussion, and excellent in commercial negotiations Excellent communication skills In depth knowledge in Intercarrier Relations
(comes with his/her experience in the telecommunication industry Good Management Skills Aggressive, Innovative and Dynamic Candidate must possess at least Bachelor's/College Degree in
Engineering (Computer/Telecommunication) or equivalent At least 7 Year(s) of working experience in the related field is required for this position Preferably Assistant Manager/Manager
specialized in Engineering - Electronics/Communication or equivalent.

Seniority level: Mid-Senior level

Employment type: Full-time
Job functions: Engineering Business Development Sales
 DITO CAREER

Social Media Marketing Manager

Functions: Over-All Digital Media Strategy:

Social Media & Content: Responsible for planning, implementing, and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts, drive
engagement and increase sales Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules Ensures brand
consistency in marketing and social media messages by working with various company department stakeholders marketing services/brand management, product development, and others.
Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns Generate, edit,
publish and share daily content (original text, images, video or etc.) that builds meaningful connections and encourages community members to take action Set up and optimize company
pages within each platform to increase the visibility of company’s social content Moderate all user-generated content in line with the moderation policy for each community Create editorial
calendars and syndication schedules Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions Work in conjunction with the team to create engaging
and fresh strategies for existing social media outlets, thoughtfully expand social media ecosystem, and utilize the newest platform features and tactics available Monitor trends in social media
tools, competitive landscape, digital trends and applications to identify brand advancement opportunities Use real-time data to respond to relevant engagement opportunities, identify macro
long-term opportunities and swiftly highlight conversations that negatively impact the customer and brand Track and monitor the effectiveness of social initiatives (i.e. reach, relevance and
influence) and provide actionable and insightful reports for leadership teams Works with team to create weekly, monthly and as needed measurement reports that capture key performance
indicators and actionable insights. Clearly articulates results and recommendations Identify content opportunities across the company that can be creatively translated, communicated, and
scaled through social media platforms Provide insights gained from social media monitoring to cross-functional teams to help the business evolve its strategies in a timely fashion.
Measure the impact of social media programs and analyze, review, and report on effectiveness of campaigns in an effort to maximize results Must have deep understanding of social analytics
with an emphasis on social sentiment and content performance Lead and execute social support for live event initiatives while working in support to Marketing Services. Must partner with
internal cross-functional and channel partners, in addition to external digital agencies to manage deadlines, budgets and asset delivery Ability to develop unique content formats and
executional tactics for each channel while maintaining a unified brand narrative Responsible for maintaining efficient, yet collaborative working relationships with key internal & external
partners Reports progress and campaign performance report. Grows and expands company social media presence into new social media platforms, plus increases presence on existing
platforms including Facebook, Twitter, Instagram & other possible social media channels. Researches and monitors activity of company competitors

Performance Marketing: Launch paid digital marketing campaigns in Facebook & AdWords, and other relevant online channels and publishers Create and test various target audiences
including lookalike, website custom audiences, CRM retargeting and other related target audiences Create and test various ad units in collaboration with our in-house creative team.
Create and monitor strategy groups and campaigns to optimize performance against business goals Continuously improve performance through testing and analysis Develop and implement
new strategies for campaign expansion Deep daily analysis to determine campaign effectiveness and identify opportunities Proactively report all big successes, inconsistencies, under-
performance or any other campaign-related metrics daily. Create opportunities by staying current with new channels, software, and best practices
 DITO CAREER

Qualifications:

2-3 years’ experience in the same or similar role and/or Digital Strategist, Social Media Manager Some experience with a major consumer brand (agency experience acceptable)Experience with
managing social communities (e.g.> Instagram, Facebook, Twitter, Pinterest, Snapchat, YouTube)3+ years in photo and mobile video content creation Social copywriting and editing abilities
Demonstrate previous experience in implementing, tracking, managing medium to large campaigns on Facebook business manager, Power Editor & Google AdWords.
Demonstrate good knowledge in campaign optimization skills. Full understanding of Google Analytics platform and functionalities. Certifications in Google AdWords, Google Analytics &
Facebook blueprint is a plus. Demonstrated ability to accomplish projects with little or no supervision, both in a team atmosphere and independently; with strong time management skills. Self-
starter, able to take larger tasks and break them down into manageable units. Demonstrated ability to prioritize multiple initiatives as well as personal and team responsibilities.
Excellent verbal communication and interpersonal skills; demonstrates the ability to work effectively and collaboratively in a team environment and independently.
Excellent written communication skills, including technical writing skills. Strong problem-solving aptitude and ability to deal with a variety of situations exercising flexibility and sound judgment
in a fast-paced environment. Ability to make practical and timely decisions and explain reasoning for decisions. Strong work ethic required, including the ability to complete duties on time,
consistently arrive at work on time as scheduled. Ability to lead and manage a team. Ability to develop and establish process for Digital Marketing of DITO.

Seniority level: Mid-Senior level

Industry: Telecommunications Marketing and Advertising
Employment type: Full-time
Job functions: Marketing
 DITO CAREER

Culture and Services Manager

Overview: The Customer Experience Culture & Services Manager will lead and oversee day-to-day management of loyalty program activities including forecasting, budget and tracking,
shipment and consumption analysis, marketing plan and ensure quality and consistency of contents while continuously innovating to improve user experience, navigation, and interface.

Functions: Manage the Customer Communication and Loyalty Team, Knowledge Management Team, Customer Experience Culture and Training Team. Execute communications plans with a
detailed understanding of project’s objectives, value, and priorities Develop and recommend overall strategic direction of the company’s customer lifecycle management, loyalty and win
back program. Lead and oversee day-to-day management of various activities including forecasting, budget and tracking, shipment and consumption analysis, marketing plan.
Participate in release planning, product launches, and organizational readiness meetings and activities Conducts training and development needs assessment, gap analysis. Trains and coaches’
managers, team leads and others involved in employee development efforts. Measure communication program success to ensure goals are being met Recommend new approach in terms of
learning and knowledge management for company-wide engagements. Conducts follow-up studies of all completed training to evaluate and measure results. Guide team’s approach to writing
communications through appropriate voice and persona

Employment Standards: Digital Marketing Stakeholder Management Excellent communication skills Decision Maker Product/Project Management Training Facilitation/Training Needs Analysis
Instructional Design Time Management skills Strategic Planning & Forecasting Organization skills Wireframing Critical Thinker Can work under pressure and with extended hours when required
Operational Excellence Project Initiator Telco exposure is a plus

Job Skills & Qualifications: Bachelor’s degree in communications, marketing, journalism, public relations or relevant field. Demonstrated success in developing and executing compelling
communications programs, retention and loyalty marketing. Excellent written and oral communication skills Background on instructional design, training needs analysis, training facilitation and
Kirkpatrick model is a plus. Knowledge Management exposure and experience are a plus Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Associate

Employment type: Full-time
Job functions: Customer Service Other
 DITO CAREER

Cash Management Asst. Manager

Overview:

This role will be a part of the Treasury team whose core responsibility is to ensure efficient and effective implementation of Cash Management Solutions to optimize the company’s cash
position.

Responsibilities:

Recommends enhancements in Cash Management Policies and Procedures to improve efficiency and control. Implements Cash Management Services/Solutions that would best fit the
company’s requirements. Ensures adequate liquidity to meet the day to day obligations of the company Handles the company’s disbursement of payables and ensures obligations are settled
on time. Handles all bank concerns related to the timely, accurate and efficient processing of payables Develop strategies to optimize the company’s cash position Supervises the Team’s
operational activities. Liaise with concerned internal and external stakeholders to resolve issues Tasks as assigned by immediate head

Qualifications:

At least 5 years of Cash Management/Treasury experience Banking or any financial institution exposure preferred

Seniority level: Mid-Senior level

Employment type: Full-time
Job functions: General Business Administrative Engineering
 DITO CAREER

Web Marketing Specialist

Functions:

Digital Operations Property Management: Provide digital channel support and consulting on organization projects that meet the needs of DITO and business partners/relationships.
Scope project requirements to gather and gain consensus on channel/service requirements from DITO stakeholders and selected third party vendors/systems. Actively engage with and lead
internal and external resources on implementations, technology releases, upgrades and user acceptance testing.

Customer Relation Online Communication Management: Develop and manage email & SMS communication marketing strategies & campaigns, end-to-end, from managing email & mobile
number databases and creating newsletters & SMS communication promotions. Identify target audience and grow our email and mobile list Design and implement direct email marketing &
SMS campaigns Proofread emails & SMS for clarity, grammar and spelling Ensure mobile-friendly email & SMS templates Upgrade our email templates using graphics, personalization and
advanced features Ensure prompt and accurate communication with clients via email to minimize unsubscribes Create email databases & mobile databases for lead generation Analyze
campaign performance and suggest improvements Ensure emails & SMS follow industry policies and best practices

Vendor Management: Act as a primary contact with vendors and third parties for products, services, and enhancements. Act as liaison for external vendors and internal stakeholders.
Maintain regular communication with vendors to learn feature directions, report and seek resolution of defects, and submit and monitor development of requested feature enhancements.
Serves on user advisory boards or committees to champion enhancements and introduce new solutions. Have oversight on upgrades and new feature integrations, working closely with
stakeholders to ensure business requirements are effectively addressed. Monitor the performance of third-party service providers to ensure quality and service levels are maintained.
Immediately report any situations where service and support levels are not within standards.

Project Management: Act as lead and/or co-manage with the Project Management team on initiatives to ensure projects are successfully completed on time and within budget.
Contribute to resolve issues relating to assigned projects. Maintain effective project communications with team members, sponsors and other stakeholders. Effectively hand off scoped
projects to project team members, providing background information that identifies business requirements to set up projects for success and guide project team to implement desired
business solution.

Other Key Digital Marketing Scope: Stay up to date with the latest technology and best practices Manage and oversee different digital marketing channels Measure ROI and Paperware and
manage digital marketing budget relative to the function Measure and manage online content Track SEO and Website Analytics data and make complex analysis Build and inbound marketing
plan Anticipate sales performance trends Organize and lead digital marketing team Research competition, investigate benchmarks and provide suggestions for improvement
 DITO CAREER

Qualifications:

2-3 years’ experience in Digital Marketing Lead/Manager with strong grasp and experience in over-all Digital Marketing scope: Website & Mobile App Management, Performance Marketing,
SEO, SEM, Social Media Marketing, Email & SMS Marketing. 2-3 years’ experience in project management, digital channel management or digital applications. Previous experience &
knowledge in website development and management. Demonstrated experience in partnership management with the ability to influence, negotiate and work closely with all levels of
individuals across the organization. Demonstrated ability to accomplish projects with little or no supervision, both in a team atmosphere and independently; with strong time
management skills. Self-starter, able to take larger tasks and break them down into manageable units. Demonstrated ability to prioritize multiple initiatives as well as personal and
team responsibilities. Excellent verbal communication and interpersonal skills; demonstrates the ability to work effectively and collaboratively in a team environment and independently.
Excellent written communication skills, including technical writing skills. Strong problem-solving aptitude and ability to deal with a variety of situations exercising flexibility and sound judgment
in a fast-paced environment. Ability to make practical and timely decisions and explain reasoning for decisions. Strong work ethic required, including the ability to complete duties on time,
consistently arrive at work on time as scheduled. Ability to lead and manage a team. Ability to develop and establish process for Digital Marketing of DITO.

Seniority level: Associate

Industry: Telecommunications Marketing and Advertising
Employment type: Full-time
Job functions: Marketing
 DITO CAREER

Customer Insights and Strategy Manager

Overview: The Customer Insights & Strategy Manager is responsible for analyzing vast amounts of data to better understand and predict customer behavior. Hershel is responsible for
designing an appropriate methodology, accessing and analyzing large amounts of data, and synthesizing findings into insights in customer behavior. The work takes the form of strategic ad hoc
projects, as well as more routine reporting to measure the effectiveness of various tactics and tests.

Functions: Focus on capturing and generating customer insights to get pain points, customer behavior, preferences and merging customer trends. Is responsible for customer and journey
analytics to come up with targeted customer life cycle programs from research and analytics. Field ad hoc requests for customer analysis, acting as an analytical thought partner to the business
stakeholder, and assigning the appropriate analytical approach Conduct advanced customer analyses and arrive at compelling data conclusions Translate data findings/trends into actionable
insights and present analytical findings in easy-to-understand presentations, making clear recommendations based on deep insights into the data. Own, design, develop and distribute
customer reports and dashboards that clearly track the effectiveness of strategies underway Build predictive models to improve profitability, growth, retention, customer lifetime value, and
other key performance indicators for our business stakeholders Implement formal modeling processes from end-to-end including data gathering, data profiling, numerical model building,
calibration, cross-validation, and launching in production Advise on experimental designs to ensure new business strategies are tested appropriately and without bias; assist stakeholders in
parsing results, arriving at conclusions and advising on next steps, when needed Act as a subject matter expert on best practices in retail customer analysis Work closely with vendors as
needed to ensure integrity of data and analyses being provided Liaise with our customer database provider as needed to ensure data is processed correctly and recommend any changes or
updates to support the growing business needs

Employment Standards: Data Scientist Strategic Analytical Thinker Decision Maker People Manager Story Teller Time Management skills Independent-thinker Strong communication skills
Organization skills Can work under pressure and with extended hours when required Operational Excellence Project Initiator

Job Skills & Qualifications: Bachelor degree or equivalent and relevant formal academic / vocational qualification in Business Management, Mathematics, Statistics, Economics, Data Science,
Engineering or similar Experience from a market research supplier, agency or department Experience in customer insight, statistical modelling, data science or similar Knowledgeable of best
practices and research operations. Experience in digital / online marketing a plus; experience of telco industry a bonus Experience working with external vendors and managing
those relationships. Experience with customer life-cycle management. Superior research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses
Strong proficiency in R, SQL and/or Python Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point
 DITO CAREER

Communications and Loyalty Manager

Overview: The Customer Communications & Loyalty Manager is responsible for creating relevant and timely messages/content for our customers and building a variety of communications
programs to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience.

Functions: Manage team in the creation, editing, approval, and delivery of customer communications Write communications as needed Collaborate with other departments on specific
communication needs Execute communications plans with a detailed understanding of project’s objectives, value, and priorities Put customers first and actively work to improve their overall
DITO communication experience. Develop and recommend overall strategic direction of the loyalty and win back program. Lead and oversee day-to-day management of loyalty program
activities including forecasting, budget and tracking, shipment and consumption analysis, marketing plan. Participate in release planning, product launches, and organizational readiness
meetings and activities Ensure quality, accuracy, and completeness of communications produced by the team Serve as the escalation point for issues with communications Measure
communication program success to ensure goals are being met Recommend new approaches for customer communication, including new messaging, new email templates, or strategic
changes to delivery methods Guide team’s approach to writing communications through appropriate voice and persona

Employment Standards: Digital Marketing Strong communication skills Decision Maker Product Management Team player Time Management skills Strategic Planning Organization skills Can
work under pressure and with extended hours when required Operational Excellence Project Initiator

Job Skills & Qualifications: Bachelor’s degree in communications, marketing, journalism, public relations or relevant field. Demonstrated success in developing and executing compelling
communications programs, retention and loyalty marketing. Outstanding verbal and written communication skills Knowledge of email automation and customer relationship management
systems a plus (examples: Zendesk, Salesforce, etc.)HTML knowledge a plus Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

Seniority level: Associate

Industry: Telecommunications
Employment type: Full-time
Job functions: Customer Service Other
 DITO CAREER

Web Marketing Manager

Functions:

Digital Operations Property Management: Lead and manage the complete digital channel lifecycle from idea generation through end of life/sunset. Provide digital channel support and
consulting on organization projects that meet the needs of DITO and business partners/relationships. Scope project requirements to gather and gain consensus on channel/service
requirements from DITO stakeholders and selected third party vendors/systems. Develop and manage the strategic roadmap for each assigned digital channel. Develop, maintain, and publish
content/collateral for each assigned channel to the department page. Actively engage with and lead internal and external resources on implementations, technology releases, upgrades and
user acceptance testing. Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy DITO’s business needs. Communicate system and
support challenges with appropriate vendors and track to resolution. Coordinate the identification and prioritization of efforts required to improve the efficiency and quality of digital channels
under management, keeping the data clean and reportable by utilizing queries and making recommendations to business partners regarding process changes or data integrity. Provide support
to retail teams, commercial and business services teams, operational teams, support and fulfillment teams, strategic initiatives, etc. as needed and appropriate for assigned channels under
management.

Search Engine Marketing Management: Responsible for planning, implementing and managing our SEO & SEM strategy. Plan, develop and implement our SEO & SEM strategy to ensure
search optimization and ROI maximization Regularly perform thorough keywords research Identify key SEO Pimento redirects, click rate, bounce rate, and other Paperware and present reports
regularly Identify problems and deficiency and implement solutions in a timely manner Suggest improvements for process and productivity optimization Work with web developers and
marketing teams to properly implement SEO & SEM best practices Stay up to date with the latest SEO and digital marketing latest trends and best practices.

Partnership and Collaboration: Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy DITO’s business needs. Partner with peers
and business lines to help acquire, cross-sell, and retain subscriber accounts. Collaborate and engage with Compliance on deeper aspects of digital channel management and
policy/practice review. Partner with Finance and Business Intelligence on dashboard and reporting statistics. Partner with Marketing to manage the four P’s of the distribution channel:
product, price, promotion, and placement.

Vendor Management: Oversee the management vendors to effectively address business and strategic requirements. Act as a primary contact with vendors and third parties for products,
services, and enhancements. Act as liaison for external vendors and internal stakeholders. Maintain regular communication with vendors to learn feature directions, report and seek resolution
of defects, and submit and monitor development of requested feature enhancements. Serves on user advisory boards or committees to champion enhancements and introduce new solutions.
Have oversight on upgrades and new feature integrations, working closely with stakeholders to ensure business requirements are effectively addressed. Monitor the performance of third-
party service providers to ensure quality and service levels are maintained. Immediately report any situations where service and support levels are not within standards.
Project Management: Act as lead and/or co-manage with the Project Management team on initiatives to ensure projects are successfully completed on time and within budget.
 DITO CAREER

Contribute to resolve issues relating to assigned projects. Maintain effective project communications with team members, sponsors and other stakeholders. Effectively hand off scoped
projects to project team members, providing background information that identifies business requirements to set up projects for success and guide project team to implement desired
business solution.

Other Key Digital Marketing Scope: Stay up to date with the latest technology and best practices Manage and oversee different digital marketing channels Measure ROI and Paperware and
manage digital marketing budget relative to the function Measure and manage online content Track SEO and Website Analytics data and make complex analysis Build and inbound marketing
plan Anticipate sales performance trends Organize and lead digital marketing team Research competition, investigate benchmarks and provide suggestions for improvement

Qualifications:

3-5 years’ experience in Digital Marketing Lead/Manager with strong grasp and experience in over-all Digital Marketing scope: Website & Mobile App Management, Performance Marketing,
SEO, SEM, Social Media Marketing. 3-5 years’ experience in project management, digital channel management or digital applications. Previous experience & knowledge in website
development and management. Demonstrated experience in partnership management with the ability to influence, negotiate and work closely with all levels of individuals across
the organization. Demonstrated ability to accomplish projects with little or no supervision, both in a team atmosphere and independently; with strong time management skills. Self-starter,
able to take larger tasks and break them down into manageable units. Demonstrated ability to prioritize multiple initiatives as well as personal and team responsibilities.
Excellent verbal communication and interpersonal skills; demonstrates the ability to work effectively and collaboratively in a team environment and independently.
Excellent written communication skills, including technical writing skills. Strong problem-solving aptitude and ability to deal with a variety of situations exercising flexibility and sound judgment
in a fast-paced environment. Ability to make practical and timely decisions and explain reasoning for decisions. Strong work ethic required, including the ability to complete duties on time,
consistently arrive at work on time as scheduled. Ability to lead and manage a team. Ability to develop and establish process for Digital Marketing of DITO.

Seniority level: Mid-Senior level

Industry: Telecommunications Marketing and Advertising
Employment type: Full-time
Job functions: Marketing
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Organizational Development Manager

Responsibilities:

Organization structure and performance: Work with Business and HR leaders to lead in assessing, identifying, planning, and directing organization structure design and development.
Work with strategy and finance department in building an evaluation system about organization performance, take lead in the organization performance evaluation and optimization.

Competency model and implement: Lead the design of the organizations’ s competency model to define what ‘great’ performance looks like in line with the organization’s values Define and
assess against metrics for success that include talent, culture and business results

Performance Management: Drive and facilitate effective performance management practices (coaching, counseling, career development, disciplinary actions) to create and maintain a high
performance culture that improves organizational capability Provide coaching and guidance to managers on carrying out goal setting, performance reviews and providing feedback to
employees.

Qualifications:

Bachelor's Degree holder At least 8 years of experience in OD Management Broad business understanding Very good knowledge of the HR portfolio and standard processes Fast learner and
good Cross-Culture understandings

Seniority level: Mid-Senior level

Industry: Telecommunications
Employment type: Full-time
Job functions: Human Resources

Project Management Specialist

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Overview: Manages engineering and construction project for corporate offices and facilities

Responsibilities:

Facilitates office space and store development (planning, engineering and implementation)Collaborates with customer requirements and Office Management team for workplace allocation
and expansion Manages general contractor or contractors and monitors project progress and risks Ensure readiness of new stores and offices prior to turnover to facility operation and
employee move-ins Conducts quality control and weekly project inspections Prepare project monitoring report on progress, risks, problem escalation Monitor and variance report project
expenses vs approved budget and recommends approval/disapproval or works and change orders Validates SLA of genkan and subcondensate project closure and proper turnover of
documents to end user and Facility O&M

Qualifications:

BS Civil Engineer or Architecture Graduate. Preferred Registered 5 years relevant experience in project/construction management Technical capability and competencies on offices and stores
development Customer oriented, collaborative teamwork Good oral and written communication skills Honest and high integrity Self-driven and minima supervision

Seniority level: Mid-Senior level

Industry: Telecommunications Construction
Employment type: Full-time
Job functions: General Business Administrative Engineering

Sales Process & Automation Specialist

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Job description

The Process Analyst role has the following responsibilities: Systems and solutions champion ensuring sales automation projects are rolled out effectively, timely and in the most cost-efficient
manner To provide assistance in the creation of process documents, process development, continuous improvements, and overall process management as required by the Consumer Sales
group of Acts as the sales central office/program manager overseeing all programs being run within Consumer Sales group, liaise with the overall central office and PMO ensuring projects and
programs are aligned with the high-level corporate programs and activities

Job Skills & Qualifications:

● Collegiate degree in business management, management engineering, information technology, management of information systems or any related course.
● Minimum three (3) years of experience in Technical Writing, Process Management, Continuous Improvement, or Project Management, or any similar experience. With IT or telco background
preferred.
● Comprehensive and evident understanding of Process Mapping, Process Development, Continuous Improvement, or Project Management methodologies and best practices
● Good written skills with the ability to clearly document and explain business processes and automated solution designs
● Good communication skills with the ability to present technical details to a non-technical audience.
● A working knowledge of business processes and the ability to understand new business processes.
● The ability to conceptualize automated solutions and understand the prescribed design architecture.
● An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow
diagram
● The ability to work with a structured and methodical approach, combined with an inquiring mind.
● An understanding of formal change control procedures and disciplines.
● An aptitude for problem solving, with the ability to take a logical route to the source of an error.
● A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
● Knowledgeable in usage of Microsoft Products such as Excel, PowerPoint, Word, Visio and Teams.
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OTT/ VAS Specialist

Job Skills & Qualifications:

· Graduate of any course but preferably Marketing or IT related.· Previous experience that provides the knowledge, skills, and abilities to perform the job· Well connected with different OTT
and VAS Partners· Should already know the process in the local telecom industry· Proficient in English & Filipino· Proficient with Microsoft Office, including Microsoft Word, Excel, and Power
Pointe communications industry

Job description: This key position is responsible for OTT and VAS Partner Relations.

Functions: Acquire and Maintain OTT/VAS Partners Continuously look and acquire existing and emerging OTT/VAS Partners Ensure good relationship with the partners Coordinate with
Technical Team (Network & IT) for all technical integration needed Coordinate with the QA Team under Product to ensure OTT Products are ready for launch Work with Brand and Marketing
Team for Product creation & possible marketing tie ups for OTT partners Support OTT/VAS Manager.

Employment Standards:

· Great communication/negotiation skills

· Critical & independent thinker.
· Empowered
· Can think of outside the box
· Patient
· Good reputation
· Fast learner
· Analytical
· Challenger spirit
· Able to work under pressure
· Organize