CHAPTER 1

THE PROJECT AND IT’S BACKGROUND

Introduction

Tourism receipts worldwide are not expected to recover to 2019 levels until
2023. In the first half of this year, tourist arrivals fell globally by more than 65
percent, with a near halt since April—compared with 8 percent during the global
financial crisis and 17 percent amid the SARS epidemic of 2003, according to
ongoing IMF research on tourism in a post-pandemic world. Because of pandemic
we faces the different struggles specially the business closed. that’s why country’s
economy decrease, at first many company need to reduce their employee. When the
pandemic strike many employees and unemployed start to be depended in the
government.

In Tourism in a Post-Pandemic World (Aleksandra Babii and Sanaa Nadeem,

2021) Tourism continues to be one of the sectors hit hardest by the COVID-19
pandemic, particularly for countries in the Asia-Pacific region and Western
Hemisphere. Governments in these regions, and elsewhere, have taken measures to
ease the economic shock to households and businesses, but longer-term the
industry will need to adapt to a post-pandemic “new normal.”

Resort Management and Reservation Systems nowadays are prevalent unlike

manuals, the use of technology makes everything possible. The system can make
everything easy to handle in attracting customers, using interactive websites,
systems, and applications, a system also helps businesses to keep up with modern
technology. The developed project will benefit not just the customers but also the
business to flourish. A system where they can quickly assist the customers with any
inquiries, reservation details, etc. It can also help reduce the travel expenses of the
customers, and the long queues which make them wait and fatigued. Customers
who are interested in enjoyment require information about the services that a resort
has to offer. The details are also available on the website, it will give the customer a
lot of information about the resort management.
For instance, if a customer visits the resort they can see the available
facilities, and they are also free to interact with the employees and ask questions if
needed. There are things needed to consider such as businesses using different
kinds of platforms or systems. We know that we should provide evidence to make
sure that the consumer can trust us because we used safety standards and
protocols to maintain the security of the business. Using a platform or a system, the
developers should specify the costs and time of creating it to make it more
accessible and secure. The Resort Management and Reservation System will be
using software for faster accommodation in reserving. The system will generate
messages for customer confirmation. Customers can reserve at our website without
putting them on hold, generating reservations in their hands to book on their own
without asking if there’s any availability on every public or private event that they
may encounter, so all of their answers will be answers on the website’s, even the
price.

In this study data is vital and need to be secured based on

“Republic Act No. 9593 an act declaring a national policy for tourism as an
engine of investment, employment, growth and national development, and strengthening the
department of tourism and its attached agencies to effectively and efficiently implement that
policy, and appropriating funds.”

The Republic Act NO. 9593 focuses on ensuring the development of

Philippine tourism that is for and by the Filipino people, conserve and promote their
heritage, national identity and sense of unity.

In community many small business are not using the technology they still
used the manual process. In other hand there are some businesses that the target is
modern generation, they used different online platform to promote their business. A
simple picture and videos upload in different kinds of platform it’s a easy way for
them to advertised their brand. Using a system its helps more for their business to
manage all the data and easy to handle their needs in a fast way.
Project Context

The project developers created a system entitled Resort Management

and Reservation System; it will provide better management and monitoring of the
services in every resort business, especially D’ Rock Resort. To accommodate those
out-of-town guests who want to remain and utilize the resort's services, the
proponents planned to automate the business procedures of the resort and
implement the system. As a result, it aims to improve business profitability, lower
expenses, and speed up the resort's transaction processing. The resort will now be
able to serve those potential guests, especially during the high season.
Using websites for faster transactions to reserve on your desired time
and date is another step toward technological advancement. Customers don’t need
to walk in and hold in line for several hours. There is no problem in converting a
paper-based transaction online; it's just the system that will be used that will help the
resort expand. Moreover, Gerard (2012) stated that “The flexible online information
structure was developed as a tool for the reservation theory's two primary
applications. Computer use is more efficient, accurate, and faster than a manual or
present lifestyle of operation. Using a computer has a vital role in our daily life and
the advantages of the devices we use.

Purpose and Description

The purpose of this project is to build a system called the Resort Management
and Reservation System that will help the management for a better and quick
reservation, allowing a broad range of customers not in just their area but in different
locations. The amount of time needed to handle business operations has been
greatly reduced, and the Resort Management and Reservation system will help the
management to become more competitive by allowing the D’ Rock resort in
advertising online. Regarding the description for the website, the project developers
are using HTML, CSS, JavaScript, and PHP, for reservation and insights into the
services that the resort has to offer. For the application, project developers are using
MIT App Inventor for the sales of the days, weeks, months, and yearly statistics. It
also includes the customer's walk-in and online reservations and as a result, it
summarizes the income of the resort management. For the system, project
developers are going to use Visual Basic.Net for the information management of the
customers. Project developers also have an RFID Scanner and Card for the
membership of the customer. Project developers will also use Hostinger for
Database, for the storage of customer information, and make the systems work
online. The system also has a GSM Module for sms notification in administrator,
employee’s, customer, and in membership card

Objectives

The general objective of the project developers is to develop a Resort

Management and Reservation System.
Specifically, the project is designed to:
1. Request services with the use of website.
2. Help the owner and employees easily and quickly assist with every customer
inquiry, monitoring and storing data in the database.
3. Add the customer membership card using RFID.
4. Send notification using GSM module to customer.
5. Recover account of employee and administrator in the system.
6. Able to print as a resort manual record.
7. Automatically summarize the profit.
8. For quick reservations using the resort website.
9. View information using an android application for admin.

Scope and Delimitation

The resort management and reservation system can accept reservations from
the customer, the system can send a SMS notification of the customers reservation
for confirmation and also the web-system has all the information that customers
needed. The system has the ability to modify customers data. The system can
automatically compute the customer’s transaction and can also view the total sales
of the resort.
 There are certain limitations to the project. The project’s payment is not
automated and needs a system admin to confirm and verify the payment. The
system cannot operate offline. It requires an internet connection. Also, the website
cannot conduct online monetary transactions.

Technical Background

The project developer created two diagrams for the admin and for the
employee. In terms of employee flowchart,they have(6) features such as login form,
main page, reservation form, walk-in form, reservation list, registration form for new
membership. The function of each features is the following:
login form for employee can access the input information from to customer. The
reservation is used for reserved customer with the using two devices which is the
gsm module for notification and the rfid for new membership. In reservation list is to
show employee the status confirm by the admin system of the resort. and the admin
they have (7) features. The Three features are show data of customer but the
reservation list used the gsm module devices to confirm the customer from website.
For the maintenance of the resort is system can handle the situation of the facility it
can update status and add new facility. Also system can provide the automatically
compute of the sales profit.

In terms of application, we have two options which is log-in and register, if you
are not yet registered on the app, just click the Register and then after that you have
to fill up the information that are needed the Name, Address, Contact Number,
Gender, Username and Password. When you’re already done it will be directed in to
the dashboard which will show the rooms and cottages. But when you did not fill up
all the information you will need to back on the fill up information and fill up the
blanks. If you already been register on the app you don’t need to register again all
you need is to “Log-in” which, is you need to put your Username and Password and
if it’s correct you automatically see the “Welcome Admin” and then you can proceed
to Dashboard, Rooms, and Cottages.

Also, in Website, it has four buttons which is Home, Contact, About and FAQ
(Frequency Ask Questions). If you click Home under of it is all has the same
process, first is to input the Guest Names, Contact and the Date. And the check if
there’s available for the Cottage, Rooms and Exclusives after that it has a decision
for “Book Now”. If you want to book you have to input all the information needed
which is Guest Name, Contact, Kid, PWD, Date Type, Cottage Type and lastly the
Quantity. F you’re done it automatically direct on the Database then Submitted and
then End.

The Entity Relationship Diagram shows the entities and their relationship to
one another. When it comes to reservations there’s no reason for data redundancy
and the ID of the customers are unique to prevent the duplication. The account table
handles the username and password of the administrator that will allow him/her to
modify information about the customer. The diagram also shows a one is to one
showing link between tables that handles data. For every reservation whether it's a
walk-in or a new reservation the data that the admin inserted will be automatically
saved.

In the database the employee can fill up the customer information, when it’s
done the data will go to the new_reservation database. Once the customer wants to
update the data it will also go to the new_reservation database. when the customer
wants to cancel the reservation the status will change into cancel and goes to the
new_reservation database. In the walk-in the information will go to the walk in
database. While the admin can modify all the information. Then if successful the
information goes to a new reservation database.
 CHAPTER 2
REVIEW OF RELATED LITERATURE, STUDIES, AND SYSTEM
In this chapter, various local and foreign literature, studies, and systems were
reviewed by the researcher to gain an understanding of existing research and other
academic works relevant to the area of the study, and thus, present a broader
knowledge to the academic community and at the same time, help the researcher
intensify his knowledge in the field.

Based on Lagman (2018) A Hacienda Gracia Resort and system entitled

Hotel's LAN-Based Reservation System is a destination where people go to unwind
or have fun while on vacation. When we use this context, it alludes to locations,
towns, or occasionally commercial buildings run by a single firm. However, a hotel
stands out as a business that offers short-term, paid lodging. Since some hotels and
resorts are totally automated they are still pursuing the same goal, computer
programmers were constantly creating new system applications to serve the resort
or hotel customers. To upgrade the Hacienda Gracia Resort and its system to Hotel's
reservation and billing system, the researchers presented a "LAN-Based Reservation
with Billing System." With the development of new technologies, human interaction
has become simple and hassle-free. For this reason, the majority of hotels and
resorts choose to use computerization in their operations.

Based on E. A. M. Generoso, and R. C. R. Ilagan, (2019) The assessment of

resorts that offer an online reservation system was the major focus of the
investigation. Examining the variables which influence resort guests' intentions to
use the online reservation system is the study's main objective. It seeks to determine
the customer's profile with respect to age, gender, how often you visit, how much
education you have, and how often you use the internet. The effectiveness,
practicality, use, online reviews, experience, and satisfaction with the resort's online
reservation system are all evaluated in this study. Additionally, when the replies are
sorted by the profile variable, they can test for a significant difference. Lastly, based
on the findings of the investigation, suggest a course of action. The study evaluated
resort reservations made online using a descriptive methodology.

Based on May (2019) MDTI is one of the top tour and travel agencies. Due to
the Philippines' underdeveloped tourism industry. Providing consumers with high-
quality services and goods. And in order to provide excellent leadership in the
business sector and to honestly satisfy client needs, the company upholds its moral,
professional, and ethical standards in all aspects of its operations. Customers will be
able to use the system to seek online reservations. When it comes to minimizing
data redundancy, data inconsistency, and paper effort, the MDTI reservation system
is comparable to the proponents' suggested solution. Due to the speed at which they
can now complete their work, computers and the internet play major roles in their
everyday life. Through online reservations, customers could potentially save time
and effort.

Mary (2017) Based on their studies, Online Information and Reservation for
MBDream Resort and Function Hall In their unpublished article titled "Online
Information and Reservation for MBDream Resort and Function Hall" they argue that
the use of modern information technology, which has so far been dominated by the
use of internet websites and online reservation systems, offers competitors an
advantage over them. It is a potential competitive advantage, however, can be
turned into a genuine advantage if the websites have a good design. As a result, the
researchers investigated the system-related facts that might be relevant to each
development.

According to Jonathan (2019), The 21st-century trend in corporate

organizations is technological innovation. As e-commerce continues to advance, it is
opening up new chances for change, including in the socioeconomic sphere. The
socioeconomic situation of a community of fishermen in the Philippine province of
Siquijor, as well as how the creation of a marine sanctuary park gave local fishermen
in the area new opportunities for employment and contributed to the establishment of
Guiwanon Spring Park Resort. The resort chose to implement an e-commerce
system in order to keep up with technological advancements because it competes
fiercely with other tourism-related businesses. In order to help the resort reach a
bigger online audience, the researcher develops the GSPR e-Booking System, an
interactive mobile-ready application. To further illustrate how an e-commerce
solution has produced a supplemental aid in the socio-economic development of the
aforementioned community, the author constructs a new, integrated business
transformation framework by building conceptual foundations from already existing
practices. Then, this framework is offered to encourage other emerging business
groups to adopt better solutions for problems brought on by the current technological
environment.

Emman (2019), According to the resort owners who provide internet,

customers are quite delighted with this reservation process. Regarding the
usefulness of online reservations, they consistently receive favorable reviews. The
goal of this study is to assess and analyze the resort's online reservation system so
that it can be determined how widely used it is and what value it offers from the
viewpoint of the resort's visitors. Given that, this was picked. The adoption of
innovation and digital technologies by the hospitality sector. On their website, the
resort's owners provide information webpages for a resort. Website updates for the
resort are made depending on the resort's construction. Customers can search for
the ideal lodging they require on the internet. Additionally, they can quickly reserve
their preferred room.

Rose (2021) Island resort industry's impact on the economy, society, and
environment looked at. Overall, it was determined that resort management
procedures were "moderate extent" in all categories. however, it also supports the
notion that the neighborhood needs to be improved.

Janobe, (2021) Apaya Beach Resort Online Reservation System. This system
helps the Resort Management to guide and provide their Guest an Online Platform.
It’s also used to view the resort and to look for the facilities they need. They can also
book here whenever they want as long as they have the technology, like a Laptop,
Cellphone or Computer, and of course with an internet connection. Using a system
like this helps everyone to make their work easier and takes less time. And it is also
a user-friendly feature where you can have a smooth reservation and less hassle for
the users.
 Aiman A., (2017) Rashid Beach Resort is a place where you can relax with
your family or friends. They also accept reservations for Birthday Parties, Wedding
Reception, and other events. It’s also capable of viewing their features and
promotions that can highly recommend their resort. This system can also solve their
problem from the Manual reservation system which is consuming their time, money,
and effort. Rashid Beach Resort is not just focusing on its social survey because it
says that their Resort is not the same as other Big Resorts.

Emman (2019) The owner of the resort posted an update about their website,
that’s why clients can easily visit and look for the perfect accommodations that they
need and they can also book the room they want. According to the owner of the
resort, they always get positive feedback because of their reservation system. Resort
Online Reservation: A Basis for Action Plan, the Reason for this study is for
customers to easy to use, hassle-free, and enough information will be obtained
during their planning process. It is also focused on investigating the factors that
affect the intention to use resorts' online reservation system. In recent years they
encounter the growth of extremely impressive high speed by the use of technology.
By using the system, they also see and gather information like how many Frequency
of internet use, Frequency of Visits, Sex, Age, and other Percentage of
Respondent's Profile.

Ocean Palms Beach Resort (2022) Ocean Palm Resort has a reservation
system, where anyone can reserve their rooms, even the disabled guest can also
reserve accessible rooms during the same hours and manners as individuals. Once
the room has already been booked it will automatically be blocked or removed from
the reservation system. The specific accessible guest room reserved is held only for
reserving guests even if others make reservations. Their website is digital marketing
developed after parsing their particular guidelines and continuously enhanced to
make their technology more friendly-user.

Edificio G.M. Jovellanos, (2018) Aldric Vives, Department of Applied

Economics, University of the Balearic Islands, In hotel revenue management, pricing
is a fundamental strategic instrument (RM). For assessing resort hotels' own-price
elasticities, as well as their various seasonal demands across booking horizons, this
study suggests a specific demand function model. In order to estimate and analyze
different elasticities that could be utilized by RM departments to appropriately
manage prices in the short run and build optimal pricing strategies, the model is used
for the online transient demand for two hotels in Majorca, a popular, established
mass tourism destination (over the medium and long run). The findings indicate that
the two hotels' own-price elasticities during the high season are completely different,
whereas demand is very inelastic at both hotels during the low season. Secondly,
typical price variances between seasons or hotels may occasionally be an incorrect
pricing strategy, such as the common early booking approach. A variety of hotels
can readily use the model.

Khan (2021). The creation of a comparison-based hotel and resort reservation

system in Bangladesh Travelers and tourists have a wonderful opportunity to
experience the world in the twenty-first century now that almost everyone has a cell
phone and can do almost anything with it. Bangladesh has ten well-liked tourist
destinations, but tragically, only two or three of them are well-known abroad. Even
though the other places have lovely landscapes and flora, many are uneasy going
there because it is less popular. The number of foreign visitors to Bangladesh has
increased during the last five years. As more people have had significant disposable
income during the past ten years, Bangladesh's tourists have.

Yi-Man (2022) They study a Five-Star Resort Hotel in Taiwan. In order to

reserve a resort, both online and offline channels are required. Some guests are
using traditional hotel booking methods such as walk-ins, hotel phone calls, faxes,
reservation centers, etc. Some clients rely on online hotel booking resources like
OTAs, the Internet, etc. Resorts are able to offer rooms online and through direct
distribution thanks to online booking facilities.

According to Hazbar, Mohanned, and Patwary, the Internet is a helpful tool for
customers and providers to utilize when making purchases and exchanging
information in the tourist sector. due to the numerous benefits provided to clients,
Online reservations have significantly increased over the past few decades thanks to
convenience, easy price comparison, and availability of up-to-date, reliable
information. The goal of this innovative sales strategy is to reach as many clients as
possible, 24/7, regarding their location.

António (2019) A decision support system for automated machine learning to

forecast canceled resort reservations. Reservation cancellations have a negative
effect on the production of accurate projections, a crucial tool in the hotel sector.
According to their study, utilizing today's processing power and sophisticated
machine learning techniques, it is possible to construct models that foresee the
probability of booking cancellations. However, the effectiveness of these models has
never been examined in the actual world. To fill this gap and investigate how these
models may be employed in a decision support system and their impact on demand-
management decisions, a prototype was developed and implemented in two hotels,
the prototype was based on an automated system, which led to two key research
contributions.

Oretnom, (2022) Online Resort Management System. This application

provides online room reservations and a simple website for resorts. This application
allows the guest to look for more activities that the resort offers. It automatically
updates the list and information by the Management using the front end. There are
two users which are the Admin and the Staff, Admin can access and manage all
about the application or system while the staff has only limited access. It also had a
printable date-wise reservation report.

Akramul Islam (2020) States that people today choose to go to various

locations for rest or entertainment. Due to the limited number of hotels and resorts
that can accommodate huge populations. For relaxation or recreation during a
holiday, the majority of people will visit various tourist destinations; but, if a hotel or
resort is full, they may find themselves in an uncomfortable scenario. If the Resort
has an online reservations system, it will be overcome. For this reason, we believe
that if we can offer our consumers a system for booking resorts and checking their
availability online, it will be easier and more useful from their point of view to do so.
Additionally, systems for booking resorts online, such as the "Resort Management
System," can assist people who would like to confirm their reservations prior to
traveling to reduce inconvenience when traveling. On the other hand, if the hotel
management uses the online "Resort Management System," they will be able to
know which rooms are available and respond to consumers quickly. Additionally, the
Management is able to monitor the Daily/Monthly Tourist Revenue and compare the
Costs to determine its Net Income. The resort administration may also provide
customers an option to submit feedback, reviews, or ratings.

Bsc IT (2019) Resort Management System, This Resort Management

System's primary goal is to create and deploy a Reservation and Billing System
designed to support management with bookings, payments, and other necessary
processes the key Check-in, check-out, and reservation system operations that are
functionally divided into several modules. Only a registered user that logs in to the
system can use it, and only the administrator can register a customer for the system.

Motiur, (2021) Development of Resort Reservation System for Microcode’s

Information & Technologies. It is a system that gives less time than manual work.
Also provides the report of the resort reservation in all aspects and can avail the
current status of booking, rooms, etc. The main objective of the system is to
automate the resort reservation process like creating a visitor id, assigning tickets,
and so on. And so the customer also can reserve or cancel the reservation any time
they want.
Nurul Amin, (2018) Resort Management System. This project is for users and admin,
it has a login system for the users where they can reserve and visit the rooms they
want and other facilities. Admin is for managing the resort reservation and for
checking. This system is for Online platforms only, making it easy for the guest to
visit the page of the resort so that it can less time for finding what they want in a
resort. Keeping the information of a guest is very important that’s why this system is
perfect, unlike the manual or book list.

Synthesis of the Review

The Resort Management and Reservation System. It helps the resort to have
an easy reservation and booking. It would benefit the resort to become more
popular. According to Hacienda Resort (2018) with the development of new
technologies, it became more simple and hassle-free for them to use a system. The
majority of hotels and resorts use computerization for their operation to make it
accessible and innovative. The use of modern information technology was have
been dominated using interactive websites and online reservation systems.
MBDream states also that it offers other management to take advantage of its
attractiveness to exert customers. Providing an online platform for the customer
might help other businesses increase proficiency. In addition, Janobe (2021) A
system that helps and guides the business to its new pace to use an online platform
in performing a convenient service is a good step to help everyone and do the work
easier and in less time. The 21st corporate organization is focused on technological
innovation, in order to keep up with technological advancement other management
cope with some inventions and ideas on how to transform their business into new
one. Jonathan (2020) states that to further illustrate how an e-commerce solution
has produced a supplemental aid in the socio-economic development of the
aforementioned community, the author constructs a new, integrated business
transformation framework by building conceptual foundations from already existing
practices. Then, this framework is offered to encourage other emerging business
groups to adopt better solutions for problems brought on by the current technology.
 CHAPTER 3
EVALUATION DESIGN AND FRAMEWORK
This chapter represents the expected output and justification, operational
framework, requirement specification, system analysis, system design, system
development and testing, conceptual framework, and definition of terms of the
research.

DISCUSSION OF EXPECTED OUTPUT AND JUSTIFICATION

The expected final output of the project is a system that can give customers a
secure and fast way to reserve, an advantageous way for customers to reserve
online using a website, and a web application for admin. The system has two major
functions, the employee can view, delete, and update the customer's reservation.
Also, employees can send messages using the GSM Module to notify their
reservation and add new memberships for RFID cards that accept discounts. The
admin can view the list of reservation details according to their time and date. It also
includes the acceptance of the reservation before sending a message. After
reserving all of the statuses will be updated and it will appear on the system and
website to inform customers about the facilities that are still available, the system
can automate the computation for its profit and it can print the monthly sales.

The admin is the only one who can use the application the function of the
application is to view the number of users, view the percentage status of cottages
using a pie graph, and view the number of customers who have a membership card.
It will be more convenient for them to use it when they are not in the office they are
aware of the status of the resort. The website will be used by the customers, it has
information about the resort they can view rooms, facilities, and cottages and then
reserve their ideal type of room or cottage whether it's exclusive or not and wait for
the confirmation of their reservation via SMS.

The data from the system, android application, and website came from the
customers. After reserving their desired date and providing their accurate data. The
customer will have received a confirmation regarding the reservation, using the GSM
module (Global System for Mobile communication) the admin will send a
confirmation message. Also, using RFID (Radio Frequency Identification) card/
scanner will identify the customers' membership. By tapping the card the system will
display the information of the customers and the discount.
Operational Framework
Figure 1.
Operational Framework showing the development of the resort management
and reservation system using the Agile Model.

Project developers rely on the agile model s their operational framework. Agile
means quick or adaptable. The term “Agile process model” refers to a method of
developing software that is based on iterative development. Agile project
management techniques divide work into smaller iterations or parts without directly
involving long-term planning. The projects requirements and scope are established
at the start of the development process. Plans for the quantity, length, and scope of
each iteration are spelled out in detail in advance.

On the first step, Planning; at this step developers brainstorm on what and
how will a system able to provide effectiveness.

Second step, Requirements gathering; here the developers specify the

requirements needed for the whole that will be processed during this step, and
explain business opportunities and plan the time and effort needed to build the
project. Based on this data, the developers can assess the technical and financial
viability.

Third step, Design; when the developers identify the project, work with
stakeholders to define requirements. To demonstrate the functionality of new
features and how they will integrate with our current system, the developers also use
a user flow diagram.

Fourth step, Development, when the developers already decide what is

needed. The developers start the project with the goal of releasing a functional
product, designers and developers get to work. The product has basic, minimal
functionality and will go through various stages of improvement.
 Fifth step, Testing; at this stage, the developers inspect our product to search
for a bugs.

Sixth or last step, Feedback/Review; is the final step before a product is

released. Through this, the developers receive feedback on the product and
processes it.

The developers use this model because the developers can spot any flaws or
mistakes in the project right away.

Requirement Specificaton

For user requirements, the user must have a computer set in the area to use
the system, the user should be an employee of the resort. The admin and employee
are the only ones who are allowed to use the system. And they must have common
knowledge of computers. As an administrator, one must learn how to manipulate
data.

For software requirements of the system, the computer must be Windows 10

Operating system and up to the latest version, and have at least 2GB RAM storage
capacity. A Visual Basic 2019 and above, an updated version of Google chrome, and
a 4.4 KitKat android version and above.

Hardware requirements of the system. A computer set for the system. An

android phone for the android application. A GSM (Global System for Mobile
communication) for sending confirmation messages to the customers and lastly, an
RFID (Radio-Frequency Identification) scanner/card for the membership of the
customers.

System Analysis

The target system is the D’rock resort, the management does currently use
manual. So, the developers suggest that create a system which is design to evaluate
and accept the information of every customer. The developers ask several questions
and recommend the system, the first test is to know the environment of the system
and its functions, giving a information to evaluate what system can use and approve.

System Design

The fundamental features of this project are the following:

First is to improve and easily manage data from the customer. Second, is to
upgrade the management in collecting data from manual to having a system. Third,
is to promote the resort by having a website that would benefit the management and
become more popular. And lastly, is to lessen the workload of the employees and
administrator of the resort.
Conceptual Frameworks

INPUT PROCESS OUTPUT

I. Development
a.) Planning determining
a.) SOFTWARE the objectives.
1. Windows 10
Operating System & b.) Designing and
Above. development of the
2. Android OS
project.
Version 4.4 KitKat
& Above. Developed and
3. MIT Inventor c.) Test and evaluation. Validated Resort
4. Hostinger Management and
5. Visual Basic.net d.) Development of Reservation System
2019 Validation
questionnaire.
b.) HARDWARE
1. Computer Set e.) Determining the validity
2. Android Phone of the develop project.
3. GSM Module
4. RFID Scanner
f.) Statistical analysis.

FEEDBACK

Figure 2.
 The Conceptual Framework, Development, and Validation of Resort Management
and Reservation System in D rock resort.

A Conceptual framework showing the Development, and Validation of Resort

Management and Reservation System in D’ Rock resort.

The developers use the IPO diagram which stands for Input, Process, Output,
and Outcome. The input consists of Hardware, and Software that is used on the
system.

In terms of software in the system, the system consists of the following

software requirements that should also have by the resort administrators. Windows
10 OS & Above, Android OS Version 4.4 KitKat & above, MIT Inventor 2. XAMPP,
Visual basic.net 2019, and PHP. In terms of Hardware, the resort must have a
computer set, an android phone, a GSM module, and an RFID scanner/card.

The process consists of planning, determining the objectives of the

system, Designing, and development, Test and Evaluation, Development of
validation questionnaire, Determining the validity of the develop project and
statistical treatment.

The output consists of the development and validation of the Resort

Management and Reservation System. Project validated by the validator's through
answering survey questionnaire.
 The feedback consists of the recommendations and any side
comments about the developed system. Validators give some recommendation to
enhance the system to make it more functionable.
DEFINITION OF TERMS

Crystal Report

Cascading Style Sheets (CSS). Is the language used by the developer for styling
the website.

Data Flow Diagram (DFD). It is the flow of data in the system and provides
information system operations through its entities.

Entity Relationship Diagram (ERD). This helps the developers organize the data in
the system by visualizing the relationship of every entity, diagram, and model of the
system.

Flowchart. A visual representation that helps the system to process every data that
flows in each step, each shape has its own functions that will serve as a guide of the
data flow.

GSM Module (Global System for Mobile communication). Used for sending
messages for customer confirmation.

Guna. The extension framework in Visual Basic.net made system designing more
easier.

Javascript. The language used for designing the website’s interface.

Hostinger. An online database used by developers for storing customers'

information and for hosting the management website. 

HyperText Markup Language (HTML). The language used by the developers to

construct the website and its content.

(Massachusetts Institute of Technology) App Inventor. A website that project

developers used for creating web-based applications and android applications.

Radio Frequency Identification Reader (RFID) Scanner. It is used for reading the
RFID number card.

Radio Frequency Identification Card (RFID). The Resort Management and

Reservation System will have a membership card and is used for having the
customer's discount.

Visual Basic.Net. A platform used to create the project.

Visual Studio. Software used to create websites using programming languages.

SMS (Short Message Service)

 CHAPTER 4
RESEARCH METHODOLOGY
This chapter represents the research design, setting of the study, subject of
the study, sources of data, procedure of the study, and statistical treatment that
defines the methodology of the research.

Research Design

This project researchers and developers will utilize the developmental

research design through systematic study of the project design, development, and
evaluation of all the instructions and must meet all the needs of the resort. The
projects developers based on the given both physical and logical design, methods in
development, and assessment.

The descriptive research design was used by the project developers as the
approach to the development system. The quantitative descriptive research method
was used in this project. This approach benefited the project developers by
describing a population, data, and details about the situation or phenomenon being
examined.

Setting of the Study

The project is conducted at Colegio De Montalban from Jovil 3 take a walk for
approximately (9 minutes) equivalent to 700 meters to Jeafer Station, After that
approximately (27 minutes) equivalent to 2.1 km when you take a tricycle to Jeafer
Station to Manila Hills, Along Manila Hills approximately 800m equivalent to (9
minutes) if there is no traffic you can spot the Primark in double L. Along 350 meters
equivalent to (3 minutes) you arrive at your destination which is the Colegio De
Montalban.
Figure 3.
Vicinity Map of Colegio de Montalban San Jose to San Isidro.
Subject of the Study

The project developers developed a Resort Management and Reservation

System which will improve its manual process into a system. The Resort
Management and Reservation System can accommodate customers' walk-in and
online; the admin and the employee of the resort has its only users they can view,
add, update, and delete each piece of information that they will receive online or
walk-in. The customer can ask inquiries about information through the website, and
book a reservation through the website of the resort. By having this the resort would
benefit and gain its popularity and attract more customers.

Respondents of the Study

The respondents to this project development are IT expert validators who

specialized in system development. The project developers rely on their recommendations
as the key to a successful project development and also to identify the level of validity in
relation to the variables of the established system. The estimated and general weighted
mean for each project component were determined using the final judgment of IT expert
validators, and rank accordingly. This validation was conducted in Colegio de
Montalban

Sources of Data

Various sources of information supported the development phase of the

system these sources helped the developers to construct ideas for the system.
includes the following.

Electronic Source. The project developer gathers some ideas and

information here. Especially some examples and formats of the system designs for
its environment also gained some ideas here for literature and studies.

Validation Questionnaire. It includes questions about the project’s objectives

in order to collect responses from validators.
Direct Observation. The project developers observe what possible problems that
may be solved. D’rock Resort may have this cases are slow process of accepting
reservation.

Related Literature, Studies and Systems. The project developers obtained this
information from thesis, articles and related systems and projects in order to provide
another concept for the project’s development, which serves as a guide for
developers in order to achieve the project's objectives.

Procedure of the Study

The procedure of the study will be divided into 3 categories, Development,

Validation of the project.

The following are under development.

Planning of the Project. The plan of this project is to gather information,

gather the requirements that are needed, Identify loopholes in the project and
organize everyone's ideas. Providing steps and instructions for everyone also
identify1 the challenges and limitations of the project. and overcome it.

Designing of the Project. The project developers created the structural,

logical, and physical design of the project in constructing it. In structural design,
devices and materials are arranged in positions that are appropriate and acceptable
for the project's operation: In the aspect of logical design, diagrams such as
Flowchart, Entity Relationship Diagram, and Data Flow Diagram are made to
illustrate the project's function or flow. The project developers created a 30 design of
the project to visualize the actual output that is captivating and acceptable in terms of
physical design.
 Project Proposal Approval. Developers decide and give their opinions
regarding the title of the entire project, there are several topics that we can choose
from, but one of the best choices that we can decide on is the "Resort Management
and Reservation System". After deciding which is the unique title, the developers
defend it and went through many questions regarding its uniqueness and use.

Development of the Project. it is a stage where the project is creating,

designing, evaluating its functions, testing, debugging, improving its components,
and the deployment of the project after accepting the required requirements and
specifications.

Project Testing. In this stage, the project developers check the system if it
meets the required requirements along with bugs and errors it faced before
implementation.

Validation of the Project. The project developers were validated by exhibiting

the developed and tested project to a panel of validators comprised of three IT
specialists. The developers analyzed and evaluated the three components of the
produced project, which comprised of purpose, usability, and durability. The
validators were given a validation questionnaire and were asked to grade each factor
based on their assessment of the produced project. The validation score is then
computed. The validators feedback is given to the project developers to enhance or
improve the project.

Enhancing of the Project. After validation, the project developers enhanced

the initially developed project (which was merely a miniature) and turned it into a full-
fledged project. The developers returned to the procedures of project development
(considered the risks or problems of the project), project testing (ensuring that it in
already generally functioning well), and validation of the project (assessed and
evaluated the final project by the validators).
The following are under Validation.

Statistical Treatment
The project developers intend to use the following tools:

Weighted Mean
It is used for objectives 1, 2, 3, 4, and 5.

Ranking
It is used to rank the level of validity of the project. Also, the project
developers used five-point scale to determine the validity of the project. Kindly refer
to Appendix A.
 CHAPTER 5
Results and Discussion
This chapter presents the results and discussion of the validity of the
developed project. The findings of this project will provide the project developers with
the information needed to formulate the conclusion and it also contains the project's
validation.

Level of Validity of the Developed Resort Management and Reservation System with
Respect to the Purposefulness

Table 1
Computed Weighted Mean of the Level of Validity of the Developed Resort
Management and Reservation System with Respect to the Purposefulness
PURPOSEFULNESS x VERBAL RANK
INTERPRETATION
1. 1. The project’s purpose is met. 3.75 Normal Level of 1
Purposefulness
2. 2. The project is highly relevant in 3.50 High Level of 2
today’s technology requirement. Purposefulness
3. 3. The project is built according to its 3.25 Normal Level of 3.5
intended design (refer to all the Purposefulness
planned diagrams).
4. 4. The project’s aim of making life 3.25 Normal Level of 3.5
easier is noticeable. Purposefulness
5. 5. The project would help in 3 Normal Level of 5
improving the difficulty of everyday Purposefulness
living.
WEIGHTED MEAN 3.4 Normal Level of
Purposefulness

Table 1 illustrates the corresponding weighted mean of the Resort

Management and Reservation System, as well as its verbal interpretation based on
the validator's perception of the project's purpose. In regards to the table, there are
five statements in the factor of Purposefulness and the first rank shows that the
project’s purpose is met with a mean of 3.75 and verbally interpreted as high level of
purposefulness. The following three statements, the project’s purpose is met, project
is built according to its intended design (refer to all the planned diagrams) and the
project’s aim of making life easier is noticeable, are both ranked 3 with a mean of
3.25, and both are interpreted normal level of purposefulness. The factor that the
 project would help in improving the difficulty of everyday living has a mean of 3 and
is ranked as 5 with a verbal interpretation of normal level of purposefulness. The
project's purpose has a mean score of 3.35 and is classified as normal level of
purposefulness.
It just means that the resort management helps a lot.

Level of Validity of the Developed Resort Management and Reservation System with
Respect to the Functionality

Table 2
Computed Weighted Mean of the Level of Validity of the Developed Resort
Management and Reservation System with Respect to the Functionality
FUNCTIONALITY x VERBAL RANK
INTERPRETATION
1. 1. The project is admirable because 3.75 High Level of 1
of its design. Functionality
2. 2. The project is capable of efficient 3.5 High Level of 2
data management. Functionality
3. 3. The project can be marketed for 3 Normal Level of 3.5
local use. Functionality
4. 4. The project can be introduced in 3 Normal Level of 3.5
the country for its practical use. Functionality
5. 5. The project’s intended use is 2.75 Normal Level of 5
highly evident and shows a higher Functionality
level of integrity.
WEIGHTED MEAN 3.2 Normal Level of Functionality

Table 2 shows the corresponding weighted mean of the Resort Management

and Reservation System, as well as its verbal interpretation based on the validator's
perception of the project's function. In regards to the table, there are five statements
in the factor of functionality and the first rank shows that the project is admirable
because of its design with a mean of 3.75 and verbally interpreted as high level of
functionality. And the second rank shows that the project is capable of efficient data
management with a mean of 3.50 and verbally interpreted as normal level of
functionality. The statements, the project can be marketed for local use, and the
project can be introduced in the country for its practical use got a ranked of 3.5 with
a weighted mean of 3 and verbally interpreted as normal level of functionality. And
 the statement, the project’s intended use is highly evident and shows a higher level
of integrity got a ranked of 5 with a mean of 2.75 and verbally interpreted as normal
level of functionality. In general, the weighted mean of the project’s functionality is
3.2 and interpreted as normal level of functionality.

Level of Validity of the Developed Resort Management and Reservation System with
Respect to the Usability

Table 3
Computed Weighted Mean of the Level of Validity of the Developed Resort
Management and Reservation System with Respect to the Usability
USABILITY x VERBAL RANK
INTERPRETATION
1. 1. The project is easy to user to use 3.25 Normal Level of 2.5
and become familiar with. Usability
2. 2. The project guarantees ease for 3.25 Normal Level of 2.5
users to achieve its demonstrable Usability
operation.
3. 3. The project guarantees ease of 4 High Level of 1
user interface. Usability
4. 4. The project can be subsequently 2.75 Normal Level of 4.5
used without losing its system Usability
integrity.
5. 5. The project’s overall usability 2.75 Normal Level of 4.5
impression makes it standout. Usability
WEIGHTED MEAN 3.2 Normal Level of Usability

Table 3 presents the validator’s assessment of the Developed Resort

Management and Reservation System in terms of usability that has a corresponding
weighted mean and verbal interpretation. In the table, there is one statement that
ranked as 1 with a mean of 4 which is the project guarantees ease of user interface.
This statement is verbally interpreted as high level of usability. The project is easy to
user to use and become familiar with, and the project guarantees ease for users to
achieve its demonstrable operation got a ranked of 2.5 with a mean of 3.25 this
statement is verbally interpreted as normal level of usability. The statements, the
project can be subsequently used without losing its system integrity, and the
project’s overall usability impression makes it standout got a ranked of 4.5 with a
mean of 2.75 is verbally interpreted as normal level of usability. The five statements
 are verbally interpreted as Normal Level of Usability. In general, the weighted mean
of the project’s usability is 3.2 and interpreted as normal level of usability.

For the qualitative component, some parts of a user testing session involved open-ended and
perception-based questions. Other answers were recorded as quantitative data. Results. It was
found that the respondents have numerous requirements for ease of use; more than 52% of
participants indicated that the key factors were content simplicity and understandable product
offerings through booking systems. Only about 18% of participants felt that the websites were
confusing, while about 12% experienced the booking process as frustrating. Conclusion. In
conclusion, it can be stated that booking systems were not easy to use, according to guidelines
provided in other research. These results provide Web developers, designers and hotel owners
with a clear understanding of the way in which website usability impacts on user satisfaction.

Level of Validity of the Developed Resort Management and Reservation System with
Respect to the Security

Table 4
Computed Weighted Mean of the Level of Validity of the Developed Resort
Management and Reservation System with Respect to the Security
SECURITY x VERBAL RANK
INTERPRETATION
1. 1. The project guarantees 3 Normal Level of 2.25
confidentiality, integrity and Security
availability of information.
2. 2. The project assures protection of 3 Normal Level of 2.25
information from unauthorized Security
access, use, disclosure, disruption,
modification, or destruction.
3. 3. The project ensures that only 3 Normal Level of 2.25
authorized users have access when Security
required.
4. 4. The project is cost effective and 2.75 Normal Level of 5
guarantees value for money. Security

5. 5. The project’s intended value 3 Normal Level of 2.25

ensures the security of people, Security
buildings, hardware, software, data
(electronic, print, other), supplies,
and the like, for the advantage of the
user.
WEIGHTED MEAN 2.95 Normal Level of Security
 The table 4 present the validator’s assessment of the Developed Resort
Management and Reservation System in terms of security that has a corresponding
weighted mean and verbal interpretation. In the table, there are four statement that
ranked as 2.75 with a mean of 3 which are the project guarantees confidentiality,
integrity and availability of information, the project assures protection of information
from unauthorized access, use, disclosure, disruption, modification, or destruction,
the project ensures that only authorized users have access when required and the
project’s intended value ensures the security of people, buildings, hardware,
software, data (electronic, print, other), supplies, and the like, for the advantage of
the user. This statements is verbally interpreted as normal level of security. The
statement, the project is cost effective and guarantees value for money got a ranked
of 5 with a mean of 2.75 is verbally interpreted as normal level of security. In general,
the weighted mean of the project’s security is 2.95 and interpreted as normal level of
security.

Hotel and resort management frequently perceive the security department as a second,
or third priority, the security manager or director is seldom appointed to the Executive
Management Team or included in strategic decisions. Guest surveys, however, report that safety
and security are essential to guest satisfaction. From a liability perspective, the overwhelming
number of negligence law suits filed in the lodging industry base the litigation upon
“negligence,”“lack of foreseeability” and “inadequate security” which is a direct reflection upon the
General Manager, who is ultimately always responsible for safety and security.

Level of Validity of the Developed Resort Management and Reservation System with
Respect to the Attractiveness (Aesthetics)

Table 5
Computed Weighted Mean of the Level of Validity of the Developed Resort
Management and Reservation System with Respect to the Attractiveness
(Aesthetics)
ATTRACTIVENESS (AESTHETICS) x VERBAL RANK
INTERPRETATION
1. 1. The project looks well-designed. 4 High Level of 1
Attractiveness
2. 2. The project is made of quality and 3.25 Normal Level of 3
 polished materials. Attractiveness
3. 3. The project is neat and free from 3 Normal Level of 4
disorder. Attractiveness
4. 4. The project is worthy to be 3.25 Normal Level of 3
considered as a college output – one Attractiveness
that is well-thought of.
5. 5. The project is of local-class quality. 3.3 Normal Level of 2
Attractiveness
WEIGHTED MEAN 3.35 Normal Level of
Attractiveness

Table 5 shows the corresponding weighted mean of the Resort Management

and Reservation System, as well as its verbal interpretation based on the validator's
perception of the project's attractiveness. In regards to the table, there are five
statements in the factor of attractiveness and the first rank shows that the project
looks well-designed with a mean of 4 is verbally interpreted as high level of
attractiveness. The statements, the project is made of quality and polished materials,
and the project is worthy to be considered as a college output – one that is well-
thought of, are both got a ranked of 3 with a mean of 3.25 and verbally interpreted as
normal level of attractiveness. While the statements, the project is neat and free from
disorder, and the project is of local-class quality got a ranked of 4 with a mean of 3
and verbally interpreted as normal level of attractiveness. In general, the weighted
mean of the project’s attractiveness is 3.3 and interpreted as normal level of
attractiveness.

According to Pike (2002), such attractiveness is a mental image that is formed

on the basis of the presence and/or availability of specific attributes at the resort or
not. These attributes of attractiveness represent the comparative advantage of the
resort, which can be turned into a competitive advantage – resulting in high levels of
competitiveness and a favourable market position for the resort (Vengesayi, 2003;
Cakici & Harman, 2007; Das, Mohapatra, Sharma & Sarkar, 2007; Kresic, 2007;
Cheng-Fei et al., 2009; Chen et al., 2011).

General Level of Validity of the Developed Resort Management and

Reservation System

Table 6
 Computed General Weighted Mean of the Level of Validity of the Developed
Resort Management and Reservation System
Factors of Validity x VERBAL RANK
INTERPRETATION
1.Purposefulness 3.4 Normal Level of 1
Purposefulness
2.Functionality 3.2 Normal Level of 3.5
Functionality
3. Usability 3.2 Normal Level of Usability 3.5
4. Security 2.95 Normal Level of Security 2.95
5. Attractiveness (Aesthetics) 3.35 Normal Level of 2
Attractiveness
GENERAL WEIGHTED 3.22 Normal Level of Validity
MEAN

The table 6 shows the computed general weighted mean of the level of
validity of the Developed Resort Management and Reservation System. In consist of
five factors which are the purposefulness, functionality, usability, security, and
attractiveness (aesthetics). The factor attractiveness (aesthetics) ranked as 1 with a
mean of 3.3 is verbally interpreted as normal level of attractiveness. The factor
purposefulness is ranked as 2 with a mean of 3.25 is verbally interpreted as normal
level of purposefulness. The factors functionality and usability are both ranked as 3.5
with a mean of 3.2 are verbally interpreted as normal level of functionality and
normal level of usability. The factor security got a ranked of 5 with a mean of 2.95 is
verbally interpreted as normal level of security. The general weighted mean of the
develop project is 3.18 and interpreted as normal level of validity.

In summary of all the factors of validity, the developed Resort Management

and Reservation System turned out that it is normal level of validity for the validators.

CHAPTER 6
CONCLUSION AND RECCOMENDATION
This chapter present the Conclusion, Recommendation of the developed
Resort Management and Reservation System.

Conclusion
 The project developers determined that the general objectives had been met
and that the present problem experienced by the specific customer had been
resolved. a level that was normal level of validity in terms of purpose resort
management and reservation system is important to the project since it is primarily
utilized to control all of the reservation that can occur in a single date at the resort.

To facilitate transactions via the use of innovative user interfaces, a level of

normal level of functionality acceptable with regard to Function is satisfied. When
reserve transactions, gsm module send sms notification when reservation, reserved
successfully.

Authorizing the administrator and employee to manage customer data, as well

as allowing customer to view their preferred services that will be supplied via a
website, has been accomplished and rated as normal level of usabilty and
functionality. The website in the resort management and reservation system was
designed for customers to reserve.

Recommendation

The following are the recommendations by the project developers;

For Information Technology Students, it's a huge opportunity to conduct

and create a project to assess the traits and qualities that will improve for every one
of them, as for the devices and functions of the project it may also help them assist
in creating and building the existing project by coping with the current situation.
They may improve it by adding new functions and devices for project development
improvement.

For Information Technology Instructors, may improve the security of the

website by adding an attachment for ID for verifying, and also informing the customer
two days after reservation they should provide payment or else the reservation will
be canceled. In terms of application, the fetching of the data should be exact on the
database when reading the data and viewing it on the device. Also, it should have a
login and registration for its security.

For Institute of Computer Studies, as the capstone project becomes more

complicated and sophisticated, they may improve the Bachelor of Science in
Information Technology curriculum by allowing students more time to conduct
research. They may have a space or an area for the students that may enhance their
skills in developing a capstone project. It may be the student's training ground to
boost their knowledge and confidence in their chosen field.

For Resorts Managers, they may use and adopt the Resort Management
and Reservation System. The managers of the resorts may use it to make fast
transactions for customers in making reservations, for customers may patronize it
using their own devices, and with the rapid growth of technology these days, you can
reserve without putting it on hold. Also, managers can view data and monitor
customers on their devices.

For Future Project Developers, they may use other devices in improving
their project, using these as their references for their review of related literature
studies or systems. They may develop a similar project but reading and evaluating
this project help them cope with another enhancement of the proposed project. For
the Website, they can create an online transaction gateway for payment of the
customers. They can also conclude the login and registration of the customer for its
security, and generate a data availability viewing if it's available for a transaction or
not they can also add a viewer for customers about their reservations. For the
application in a case, they want to include an app for their project, I recommend
displaying a graph either a pie or line graph depending on the data they want to get,
also they can change users and functions from admin to user and services.
Managing the services inside the resort like room cleaning and delivering food or
drinks.
 Development Gantt Chart

Figure 4

An Implementation Gantt Chart of the Developed Resort Management and

Reservation System
 The implementation plan will determine how long the project will be
implemented to the respective company. In the first day, orientation occurs and it is
about discussing the details of the developed project with the users. The project
developers will tell the importance of the project and how it will help and make a
difference with the future users. The users will learn to know the difference of the
developed project from the other similar projects. Also, the users will know how the
project works and determine its safety features. The next stage is planning where the
project developers will observe the prospective area for placing the Resort
Management and Reservation System that is suitable for the future users. The
project developers will also find any provocative elements that can avoid from having
double reservation in one exact date. The planning is covered in 3 weeks of the
implementation. The next stage is installation and expected to be done in 2 weeks
then everything that needs to be installed will be installed in the other day. The
developers will next tell the users how the suggested solution actually works
throughout the testing phase. The testing is important to monitor the project if it is
functioning well and without flaws. The suggested project's actual function will be
visible to the user. The function of each device attached to the system will also be
explained by the developers. If there are any changes during testing and found out in
the evaluation that the project developers need to change in the process of the
system, there will be troubleshooting if there are unexpected fault.
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