1

CONTENT
TOPIC PAGE
Evolution Academy Rules 2

Gaming School 3

1. Blackjack Counting 4

2. Blackjack Rules 5

3. Cards Placement on a Blackjack Table 7

3.1 Issues with Card Placement 11

4. Hands Cleaning Procedure 11

5. Dealer’s Change 12

6. Shuffle, Shoe Change and Cards Change 12

6.1 Fixing the Shoe 15

7. Signaling System 15

8. Blackjack Mistakes 17

8.1 Mistake and case subtypes 20

8.2 Exceptions of Issues which Can Be Fixed by the Game Presenter 21

9. Game Presenter’s Behavior 22

10. Strategy 25

11. Side Bets 27

12. Bets Behind 29

13. Decision in Advance 30

14. Promotion 30

15. Table Opening/Closing Procedure 33

16. Phrases 34

Glossary 41

Make-up School 45

Outlook Requirements 49

Appearance Examples 51

Performance School 55

1. What is Performance? 57

2. How to improve Performance? 57

3. Things to remember at Live Tables 59

4. Game Presenters Performance Standards 60

5. Forbidden Topics 61

Language School 69

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Evolution Academy Rules

Appearance
‘Trainee’ badge needs to be worn during the training;
Wedding ring allowed on the left hand, nails should be manicured with gelish/acryl (no nail
polish, strengtheners, etc.);

Hands need to be clean with hands sanitizer and dry (without hand cream) during
spare/live table sessions.

Behavior
Use only isolated power sockets. As power sockets which are installed on training tables are
not meant for charging PCs etc.

Phone should be used during the breaks only;

Trainees need to be in time for the training/after breaks and inform the Coach in case of
lateness;

Employees are not allowed to bring personal visitors (including children) at work;

Trainees are welcome to ask for help to any Coach;

Mutual respect between trainees and Coach is required. Discussions of private topics or
problems is allowed during the breaks only;

Preparing for each training session is obligatory;

Taking photos in the training area is not allowed;

Company’s internal rules and details must not be discussed with others;

Smoking 10 meters from the entrance of the building, only in permitted area.

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GAMING SCHOOL

3
1. Blackjack Counting
Values of the Cards in Blackjack:

An Ace can be counted as 1 or 11.

The cards from 2 to 9 are worth their

face value.

The 10, Jack, Queen, and King are all

valued as 10

The suits of the cards do not have any meaning in the game.

The value of a hand is the sum of the cards on the hand - for example, hand
containing 3, 8 and 10 has the value of 21. (3+8+10 = 21)

A hand that contains an Ace is called a ‘soft’ total as the Ace can be counted as either
1 or 11 without going over 21. For example, Ace and 6 is a soft 17 (1,11+6 =
7,17). The meaning results from the fact that the Player can always draw another
card to a soft hand with no danger of ‘busting’ by going over 21. Card total of an
Ace, 6 and 10 on the other hand is a 17, since now the Ace must be counted only
as 1, because counting it as 11 would make the hand go over 21.
Cards suits:

Hearts

Clubs

Diamonds

Spades

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2. Blackjack Rules
The Player’s aim of the game is to beat the Dealer’s hand.

The best combination is a Blackjack - when the Player/Dealer has 21 from the first two
cards A + card by value of 10 (10,J,Q,K) – Ace+10 or Ace+Jack, or Ace+Queen, or Ace
+King – all Blackjack. Blackjack beats any other combination such as 21 made up of three
or more cards or Ace and a 10 value card after splitting Aces or 10s.

In our Company Blackjack is dealt with 8 decks (52 cards in 1 deck.)

There are 7 boxes (seats) at the table. Players have to place their bets during the
countdown(16 seconds)- before the Dealer calls “No more bets”. Cards are dealt from left
to right. For each box that is occupied with valid bets the Dealer deals two cards – ‘Initial
cards’. The Dealer’s second card is called the hidden card because it is dealt facedown and
will be shown only after the Player on the last box will make his decision.

After dealing the initial cards, every Player has to make a decision whether they want to
take another card - Hit or not - Stand. In some cases they have other options such as
Double Down, Split or Insurance.

PLAYER’S OPTIONS
Hit - Player requests for another card to be dealt. Player may choose to hit at any time
before standing.

Stand – Player desires to keep the hand that has been dealt.
Split – If the Player's first two cards are of the same value (i.e. 7 and 7, or Q and K) the
hand can be split into 2 separate hands by placing a second wager of equal value. The
Player then proceeds to draw cards as usual, with these exceptions: If a Player splits two
aces, only one additional card is dealt for each hand. A hand totaling 21 after splitting aces
is considered 21, not a Blackjack.

Double Down - When the Player receives the initial cards it is possible to ‘Double Down’ -
this is done by placing a second wager of an equal value and receiving one card only. After
that the hand automatically stands. Players can Double Down on the first two cards only.

Insurance – When the Dealer’s open card is an Ace, Insurance gives a chance for the
Players to protect themselves when they believe that the Dealer might have
Blackjack. It costs half of the price of their initial bet.

If the Dealer does have a Blackjack, the insurance pays 2 to 1.

If the Player has insured the bet and the Dealer does not have a Blackjack, the Player
loses his insurance.
The Player's initial bet is then settled by comparing his cards with the Dealer's. If the
Dealer and the Player both have Blackjacks, the game results in a push, with the Player
profiting by the amount won by taking insurance - also called "even money".

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DRAWING RULES OF THE DEALER

Dealer has to stand on 17 and soft 17 as well. (A soft hand is any hand with an Ace
i.e. Ace +6=17.)

Dealer has to draw up to and on 16.

When the Dealer has an Ace the maximum combination is announced only i.e. Ace + 3 is
announced as 14.

RESULTS OF THE GAME

Player wins – Player has higher score than Dealer. It pays 1 to 1.

Blackjack – This is achieved when the initial two cards total 21, and consists of an Ace
and a 10 or picture card. Blackjack beats any other combination such as 21 made up of
three or more cards, Ace and a 10 value card after splitting Aces or 10s considered as
21, not as Blackjack.

Too Many (Bust) - Achieved when the total value of the cards for either the Dealer or
the Player exceeds 21. If the Player busts the wager is lost, if the Dealer busts the
Player automatically wins the wager.

Push – This is achieved when the value of the GP’s cards and the Player's cards are equal
(from 17 to 21), resulting in neither winning nor losing. In that case the Players` wager
will be returned.

Commentaries regarding this topic can be found on p. 28 - 31.

6 FAST SITUATIONS

When the system automatically goes to the next player

Double Down Too many Split on Aces

BJ 21 Stand

4 CASES WHEN DEALER DOESN`T SCAN HIDDEN CARD

All players have ‘Too many’

All players have BJ and dealer`s opened card Is not 10
All players have BJ and ‘Too many’ and dealer's opened card is not 10
Dealer has BJ after Insurance

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3.Cards Placement on a Blackjack Table

After closing the bets, Dealer starts to deal, from left to right, first row of face up
cards for each active Player, then a face up card for the Dealer. After that - a second
row of face up cards for each active Player and in the end one facedown card for the
Dealer (hidden card always is the last one.) In the beginning of the game, each
active Player receives two face up cards and the Dealer receives one face up and one
facedown card – the name of these cards is ‘Initial cards’.

In the beginning of the game, under each active Player appears a LED light
(indicated with red points in the picture below.) Distance between the LED light and
the cards should be approximately 2-3cm. The LED lamp must stay in the middle of
the card to keep a proper space for cards on each box.

Explanation of Card Placement Example of Card Position

Position of the cards on box 1 – during the initial deal the

Dealer must cover barcode of a card only on box 1, in order
to have enough space for additional cards. However, the
nominal of the card should always stay visible. That is why
sometimes it is possible to cover only half of the barcode.

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 Position of cards on boxes 2 to 7 during the initial deal
Dealer must cover only the suit of the cards, nominal
should always stay visible.

Dealer’s Cards should be placed in

front of box 4; On tables with a logo -
for ladies one palm from the edge of the
table, for gentlemen 4 fingers from the
edge of the table without

On tables without a logo - for ladies one

palm from the edge of the table, for gentlemen
4 fingers from the edge of the table without
any gap between the cards.

At the end of the game Dealer should

scan and open the hidden card, put it on
the top of the Dealer’s first card, covering
the half of the barcode.

When the round is finished, Dealer need use “scissor” or “hook” technique to
remove the cards from the table. Important to keep the cards in order. Cards should
be cleaned in a specific order - starting from the dealer's cards - moving on to the
players' cards, from right to left, without mixing the sequence.

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 Card position after ‘HIT’ – during the game, if the
Player has decided to choose a ‘Hit’ option, the position
of the cards should be:

For Player on box 1 – cover the barcode, however the

nominal of the cards should stay visible at all times;

For Players on boxes 2 to 7 Dealer must cover only

the suit of the cards, nominal should stay visible. If
the score is not “21” or “too many”, after placing 4th
card, cards should be moved up on barcode.

Card position after ‘DOUBLE DOWN’ - during the

game, if the Player has decided to choose a ‘Double
down’ option, position of the additional card is from
the right side in one line with the first initial card:

For Player on box 1

For Players on boxes 2 to 7

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Card position for a ‘SPLIT’ – after choosing this
option, Dealer splits the cards. The first initial
card goes to the left and the second initial card is
placed to the right.

Distance from LED lights in split should also be

2-3 cm and LED light in the middle of the cards:

2 – 3 cm, in the
middle of the
cards

HAND 1 HAND 2

For Player on box 1 - cover the barcode,

however nominal of the card should stay visible
all the times;

HAND 1 HAND 2

For Players on boxes 2 to 7 - Dealer must

cover only the suit of the cards, nominal
should stay visible.

HAND 1 HAND 2

“TOO MANY” for the player - When the

player gets “too many” dealer should leave
the cards as they’re placed.

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3.1 Issues with Card Placement
If there is no place for one more card for the Player on the 1st box, move the
cards:
Put the hand on the cards;
Move the hand forward;
Move the hand to the left, so the cards do not cover the LED light;
If it is not convenient to place the cards for next boxes or cards cover the logo of the
table, Game Presenter needs to close the barcodes - starting from the bottom card (leaving
the nominal visible);
If there is no space for an additional card to be placed on boxes 2-7 - move all the
cards at the current seat (except 1st box) a little bit to the right covering the nominal;

Neighbor Player’s cards should not be covered;

If there is no space horizontally for an additional card to be placed on seats 2-7, Dealer can
partially or in extreme situations fully cover the nominal. Dealer must move all the cards
one by one (starting from the last one) slightly to the right covering the nominal. Neighbor
Player’s cards should not be covered.

The bottom right corner should be visible to players

4. Showing Palms Procedure

Palms should be shown:

When joining the table, prior to first card game dealt

When leaving the table, during the dealers change

When the hands aren’t visible, hands are under the table.
After game presenter is taking/placing the bonus cards from/behind the poster

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11
 5. Dealers Change

Each 30 minutes happens a Dealer change procedure

Game Presenter, who comes from the break or from another table, should stand exactly
behind the Game Presenter who should be changed. In order to inform about the Dealers
change the Game Presenter sitting at the table has to be tapped on the right shoulder by
the Game Presenter who has come to the table.
Dealer change can be performed only if the next Game Presenter is behind and already has
tapped on the shoulder.
1. Sit down, scan ID while greeting players and announcing your name;
2. Place ID card in the holder;
3. Show palms and Fix the shoe;
4. Close bets while wishing players success e.g. “no more bets, good luck”;
5. Start new game;

Very important - it is not allowed to be late from the break, because it delays the
Dealer change on every table.

Optimal time for the dealer’s change is 10 sec. It’s counted from the moment ID card is
scanned till the moment first card is scanner for the game.
Dealers’ change can happen only during betting time. Once “BETS CLOSED” appears, one
more round should be played before dealers’ change takes place. Only basic, necessary info
should be said during dealers’ change (when coming or leaving the table) to avoid game
delays.

6. Shuffle, Shoe Change and Cards Change

Cutting card is placed in the shoe between 8 decks, mainly to avoid card counting. When
the cutting card comes out (either as a first card before a game, or during a game), the
Game Presenter will either proceed with a shuffle (if the table has one shoe) or will change
the shoe into a newly shuffled one.

In case the cutting card comes out:

As the first card in a game, the Game Presenter must announce there will be a
final game before changing the shoe

During the game, the Game Presenter must announce that this will be the final
game before changing the shoe

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When the cutting card comes out, it gets scanned and, on the screen, will appear “Cutting
Card” message. Game Presenter informs Players about shoe change and finishes the game.
After the game “Please change/shuffle cards” message appears until new cards are dealt.

SHOE CHANGE
If table has a spare shoe the following procedure should take place:
Cutting card comes out and it gets scanned;
Screen shows message “Cutting Card”;
Game Presenter informs the Players about the shoe change;
Game Presenter finishes the game;
Game Presenter follows the ‘shoe change’ procedure. The Game Presenter starts a
new game with the new shoe. Screen showing ‘Shuffle / Shoe change’ sign will
remain until the first card from the new shoe passes over the scanner);
If the screen is still showing ‘Shuffle/Shoe change’ the Game Presenter should click
the button ‘SCREEN’ and wait for further instructions;
If the shoe on the additional table is not ready (not shuffled), Game Presenter must
press on “shoe” button to inform shufflers that the shoe on the additional table isn’t
ready. On the “shoe” button Game Presenter should press when approximately 1
deck (52 cards) is left in the shoe before cutting card comes out.

Dealer Change during the Shoe Change

When the cutting card is on the table and the Dealers change is coming, Game
Presenter is able leave the table only after the shoe is changed.
CARDS CHANGE
Card change is split between 3 shifts;

For the part time tables on table opening shuffler comes at the shuffler’s table for
the cards change, in the same time GP scans the cutting card and starts preparation
of shoe for the shoe change.
After the first cards change is done (by shuffler cards are changed and shoe is shuffled)
GP can start the first round.
If Shuffler is not at the shuffler’s table when Part time table is opened - GP must
report to SM (by clicking TALK button) that Shuffler did not come yet and
follow instructions of SM. If GP starts dealing without permission on the part time
table , before cards change is done, it’s considered as GP mistake.

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 On 24/7 tables GP scan cutting card when cutting card comes out and after the game
proceeds with the shoe change procedure.
On 24/7 tables there is no necessity to wait if there are not active players - GP prepares
the cards for the shoe change, scans one cutting card and proceeds with shoe change.
On 24/7 tables GP scan cutting card when cutting card comes out and after the game
proceeds with the shoe change.
No need to send message about cards change anymore - no matter table no
operates Part time or 24/7!

EMERGENCY CARDS CHANGE PROCEDURE

Description of change: Emergency cards change procedure amendments - GP shouldn't

wait for damaged shoe color cards to be changed, but should change the shoe and play with
other color shoe in order not to delay the games.

1. SHUFFLER comes to the table and informs GAME PRESENTER about the cards change
2. GAME PRESENTER prepares the shoe as not ready, scans the CC
3. SERVICE MANAGER pressing “Shoe Change” button to send the message in chat
4. GAME PRESENTER takes new shoe from shuffle table, places it on playing table
5. GAME PRESENTER put the not ready shoe on the shuffle table
6. GAME PRESENTER continues dealing with a new shoe
7. SHUFFLER change cards and makes shuffle on shuffle table and leaves

SHUFFLE PROCEDURE

3:00 min (4 min for trainees on the 1st month)

Procedure:
1st round - only riffle (7-9 times)
2nd round - only riffle (7-9 times)
3rd round - Riffle – Strip - (5-7 times) – Riffle (7-9 times)

Cards from the shoe must be placed in the center of the table
Cards from the holder in the center of the table, forming a tower
Place both Cutting cards near the holder;
Split the 8 decks into 2 piles, (rotate 1 pile 180°) start the process of Riffle
Riffles can be done in sets of 7 up to 9, and a tower must be formed in the center of
the table

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 Repeat the same procedure of Riffle once more, and form a tower in the center of the table

The tower must be split one last time and the GP must make 7 up to 9 set of Riffle – Strip
– Riffle
Strips must amount to a minimum of 5 up to 7, and form a tower in the center of the table

Flip the tower with the cutting card, and with the other cutting card, cut the tower in half
and switch the front part with the back part
Place the cutting card, which is in the center, out of the tower. Take the shoe and align
it with the cards (facing the camera)
Put the cutting card in the center of the deck and place all cards in the shoe

7. Signaling System

How ‘Signaling system works’: Request was sent

Service Manager is
checking the issue

The issue is fixed

Make sure the Pusher is pulled and the front of the shoe is covered before placing all
cards inside
Fix the cards in the shoe with a forward motion with the tips of your fingers

To make sure that the cards are coming out of the shoe in a smoothly, Game Presenter
can adjust them with a sliding movement from the last card using the tips of the fingers.
It should be done in the following cases:
After GP joins the table and before 1st game has started;
After dealing initial cards for 5 or more seats (before giving Players extra cards);
After every game;
After the cutting card/bonus card has come out of the shoe;
Whenever the Game Presenter considers that the shoe should be fixed
Which button corresponds to which issue:

CHANGE Dealer’s change is late for more than 5 minutes;

CHAT Player is complaining/calling live support; Player is discussing forbidden
topics
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 LED The LED lights on the table are not working / working incorrectly (GP
should continue dealing by the screen)
MISTAKE In case GP has made mistake (e.g. Two Cards Came Out; Cards Scattered);
GAME SHOULD NOT BE CONTINUED!
NAME Player has an inappropriate/rude or advertising nickname;
Problem Gambling. If you believe a player has a gambling problem, you
PG should press this button immediately. For example, a player states that
he/she can’t pay the rent as he/she has lost too much; “Close my account”
RUDE Player in the chat is rude towards the Game Presenter/other players;
If anything happens with dealer’s module (frozen, lagging, incorrect
SCREEN information, cards appear slowly on the module) GAME SHOULD NOT BE
CONTINUED!
SHOE The additional shoe is not ready, and the cutting card is 1 deck away;
SHUFFLER Game Presenter must press this button only if Shuffler asks;
This button is for emergency cases only. E.g. Game Presenter is feeling
SOS very sick and can’t perform anymore; A colleague is about to collapse on a
table; There is someone in the studio, who should not be there.
Game Presenter is not sure about something and needs Service Manager’s
TALK assistance.

If there are no buttons on the screen or signaling system does not work:
Game Presenter must ask the neighbor table to call Service Manager and provide with table
number.
The neighbor Game Presenter must press ‘TALK’ and pass the information to the SM by
saying: “Table number … needs assistance”.

Exception:
If the cards are appearing on the screen too slow and appear on the boxes with a delay -
Dealer can press the button SCREEN and Service Manager will refresh the system between
the games. Game Presenter does not have to stop the game in this case.

When the Game Presenter is not sure about something and it is needed for the
Service Manager to check it:

Game Presenter must press the button TALK, apologize to Players, ask the Service
Manager to check what is needed and wait for SM further instructions.

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8.Blackjack Mistakes and Cases

• “Mistake” – issues that are considered as Game Presenter mistake,

• “Case” – issues that are not considered as Game Presenter mistake.

If Game Presenter makes a mistake or “case” on Blackjack table:

Press the button MISTAKE;
Apologize to the players: ‘Ladies and Gentlemen, we apologize for the inconvenience,
we will continue the game as soon as possible’;
Wait for Service Manager’s instructions.
After game is resolved and finished, GP can clean the table and continue
If Service Managers instruction is to “Burn the card”
Burn Card Procedure: Service Manager will instruction "Please, burn (this particular)
card." If the card is still face down (players did not see it), Game Presenter should put it into
the holder, without revealing it!

BLACKJACK MISTAKES:
HIDDEN CARD SHOWED BEFORE TIME
INCORRECT CARD POSITION
EXTRA CARD BEFORE TIME
EXTRA CARD NOT NEEDED
WRONG SHUFFLE
GAME INSTEAD OF SHUFFLE/SHOE CHANGE
MISSCAN
REMOVED CARDS BEFORE THE END OF THE GAME
GAME BEFORE TIME
SCATTERED CARDS
CARD FELL OFF THE TABLE
HIDDEN CARD ATTEMPT TO SCAN
CARDS WERE DEALT FOR LESS/MORE BOXES
UNDEFINED MISTAKE
DM INACCURACY
CARD NOT SCANNED
GAME PRESENTER DIDN’T OPENNED HIDDEN CARD
INCORRECT CUTTINC CARD/BONUS CARD PLACEMENT
DIDN'T REMOVE THE CARDS FROM THE TABLE/HOLDER
WRONG CARD/SHOE CHANGE PROCEDURE
WRONG PROMOTION PROCEDURE

Examples:
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1. Hidden card showed before time
Game presenter opens the hidden card during the initial deal;
Player at seat 7 needed another card but the Game Presenter scanned and opened his
hidden card instead of dealing a new one;
If the hidden card gets scanned before time but is not opened it is classified as an
“Attempt to scan the hidden card before time (not opened)”.
2. Incorrect Card Position
Player on seat 4 pressed hit, but the Game Presenter dealt the card for seat 5;
Player on seat 5 pressed double down, but GP placed the card as a hit and before
noticing the mistake dealt the next card;
3. Extra Card
Result for Dealer’s hand is already 17, but the Game Presenter took another card;
Player decided to stand, but the Game Presenter dealt an additional card;
Card was taken out of the shoe before player made a decision to take an extra card.
In case of and Extra card mistake Game Presenter must
Place the extra card near the scanner;
Wait for instructions;
Game Presenter must remove the cards in the following order;
Dealer’s hand – Player’s cards – extra card (the last)
4. Wrong Shuffle
Instead of 3 rounds, only 2 rounds of shuffle were mad
Forgot to swap halves in the end of the shuffle
Did not strip cards during 3rd round
After Service Manager’s permission, Game Presenter will have to make full reshuffle;
5. Game instead of Shuffle/Shoe Change
Cutting card came out of the shoe, but the Game Presenter started a new game instead
of changing the shoe/ making shuffle.
6. Misscan
The card did not get scanned but Game Presenter took the next one on initial cards.
7. Removed Cards Before the End of The Game
Dealer had 16 and removed the cards from the table, while the cards where still on the
screen.
8. Game Before Time
Game Presenter started to deal during the countdown before the text ‘DEAL HERE’
appeared on the screen.
9. Cards Scattered
During the shuffle 4 or more cards fell face up/down on the table. After Service
Manager’s allowance GP must perform full re-shuffle

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 If there are 1-3 cards scattered face up/down during the third round – GP must press
‘MISTAKE’ to inform Service Manager. GP must follow Service Manager’s instructions
(reshuffle only 3rd round of shuffle).
If there are 3 or less cards scattered during the first two rounds – GP can pick up the
cards, apologize and continue to shuffle.
10. Card fell off the table
While dealing/playing/making shuffle card(s) fell off the table.
In case a card fell on the floor during table cleaning procedure GP will inform about card being on
the floor and continue with the next game, in the meantime SM will collect the card and place in
the holder.
11. Less/More Boxes
Initial cards have been dealt for 3 seats when 4 bets are placed;
Initial cards have been dealt for 5 seats when 4 bets are placed;
GP did not deal cards for him/herself.
12. Undefined mistake
It will be registered as wrong action mistake if GP took 2+ card out from shoe in case of
bets rejected (game canceled) situation.
13. DM INACCURACY
Opened/closed Dealers module himself
Game Presenter finish the game with different cards on Dealers module and the
table(game cards)
14. Card not scanned
Any of game cards didn’t get scanned (after initial cards) and this is not a last card, so not
possible to rescan,
15. Game presenter didn’t open hidden card
Game presenter didn’t open hidden card, but removed it as closed to holder;
16. Incorrect cutting card/bonus card placement
Cutting card placed incorrectly in the shoe
Cutting card removed to card holder
Bonus card placed behind Cutting card
17. Didn’t remove the cards from the table/holder
When didn’t clean the cards from previous round and started to deal for new game;
Forgot some card in the holder during the shoe change;

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8.2 18.
Exceptions that
Wrong promotion can be fixed by the Game Presenter
procedure
Bonus card wrong color
Extra bonus card in the shoe;
Bonus card placed in regular card holder
Bonus card not placed in the shoe

You will see items listed as 'Cases' on your TTS Dashboard. These will be the
following:
Extra card came out of shoe (2 cards)
Game accidents (example: card stuck to shirt sleeve)
Shuffle/card change issues (where a shuffle had to be restarted from the 3rd
tower)
Cutting card fell off the table
Hidden card checked (almost opened hidden card too early whilst dealing initial
cards, but the card could not be seen on camera)
Hidden card - attempt to scan before time.

8.1 Mistake and case subtypes:

Both issue types have 2 subtypes:
• “Wrong action” - after issue occurred, Game Presenter makes an extra action, however,
still informs Service Manager:
Before the game on Dealer Module is over + cards were removed into the holder.
• “Hidden” – after issue occurred, Game Presenter makes an extra action, however, Game
Presenter does not inform Service Manager about an issue or informs after the game on
Dealer Module is over + cards were removed into the holder.

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Game Presenter dealt a card and it did not get scanned
If the next card was not taken yet, Game Presenter can rescan it without calling
the Service Manager, explaining to the Players: ‘Excuse me, I will proceed
to rescan the last card’
Incorrect card position on initial cards if it is the last card
In a case if the Game Presenter placed the last card on a wrong box on initial
cards (first and second row including) Game Presenter may place the last card
correctly, explaining to the Players: ‘Excuse me, I will proceed to put the card
correctly.’

Player pressed Double Down but the Game Presenter placed the card like hit

If Game Presenter did not move to another Player and the next card was not
taken yet, Game Presenter can place the card correctly, explaining to the
Players:
‘Excuse me, I will proceed to put the card correctly.’

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9.Game Presenter’s Behavior and Violation Policy

COMMON PICTURE

Picture and performance is a crucial element of our business;

You are the face of our business;
We are always seeking for ways to improve as we want to be the best picture in
the market;
Always think from Players’ perspective;
Create positive and welcoming atmosphere;
Show your confidence;
First impression is important;
Understand the disciplines of chat.

GENERAL

Always check your appearance before going to the table;

Use ONLY ENGLISH in the gaming floors;
Any problems with colleagues to be dealt with in a professional manner outside of
gaming floor;
Be in time from your break;
Mobile phone has to be left in the staff room on a silent mode;
Minimum working hours per month is 64h. (exception: Game Presenter/Shuffler
during the first month of employment; or for the month, when the employee has at least
two weeks of justified absence of any kind (such as sick leave, vacation, etc.).
Change or cover uniform before going on the street;
If you have the last break, you should stay in the building. You are allowed to leave
the building 10 minutes before your shift ends;
If you are working non standard shift (e.g. from 11:00 till 19:00; from 17:00
till 5:00 etc.) and you have a last break you should stay in the building, you
are allowed to leave the building 10 minutes before shift ends;
Stay in the building during the break.

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 VIOLATION POLICY:

Violation - act of violating, breaking internal procedural regularities, rules, instructions.

Specifically, in this policy is an action which is not in accordance with work procedure
regulation and internal rules.

GP violation subtypes Points Explanation

Complaint was received from player
(GP)Violation - Complaint from
2 and/or client regarding GP being sleepy,
player/client
rude, unprofessional, etc.
Didn`t attend the workshop without
(GP)Violation - Didn`t attend
1 informing in advance (at least 24 hours
workshop/re-training
before the training)
Hidden mistake information about which
was delivered to Service Managers by
(GP)Violation – Hidden Mistake clicking on button “Mistake”/”Talk” on
2
(reported/fixed) Dealer’s Module. Information regarding
hidden mistake could be delivered to Floor
Supervisor in person on a break as well
(GP)Violation – Hidden Mistake (not
1
fixed)
(GP)Violation – Hidden Mistake GP made hidden mistake on the first shift
0
(newcomer) with the mentor after examination
(GP)Violation - Didn`t attend the team
1
meeting, video-check
(GP)Violation - Target is not achieved 0 Target set by manager is not achieved
(GP)Violation - Forbidden Topics 1 Discussing rotation / schedule / colleagues
(GP)Violation - Not proper clothing on a
1
gaming floor Short socks/inappropriate shoes
Cannot perform job duties / Removed
(GP)Violation - Not prepared for the
2 from the table due to
shift
outlook/performance
(GP)Violation - Personal belongings on
1
the gaming floor Phone/coats etc.
(GP)Violation - Didn`t approach floor Didn`t approach FS when was called via
1
supervisor during the shift news screen
(GP)Violation - Late dealers change 1
Sleeping/Talking with colleagues during
(GP)Violation - Inappropriate behavior 2
live session
(GP)Violation - Not Following rotation / Breaking rule, dealer’s change, table
1
Complaint on rotation opening/closing
(GP)Violation - Lateness up to 30 min 1
(GP)Violation - Lateness more than
2
30 min
(GP)Violation - Didn`t register
1
fingerprint at :45 minutes
(GP)Violation - Opened sick-list less
1
than 8h before the shift
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 (GP)Violation - Not following locker Personal belongings out of lockers
1
rules (canteen/office/gym)
(GP)Violation - Not following B-break
1
procedure Mostly in dedicated teams
(GP)Violation - Mentor is not
responding on SS call/Walkie-Talkie 1
during the shift
(GP)Violation - Not following Shift was given away/swapped in less
1
replacement procedure than 8 hours before the shift start
(GP)Violation - Not following last
1
break procedure
(GP)Violation - Not following
1
taxi/minivan procedure
(GP)Violation - Emergency Case
1
during 1st hour of the shift.
Despite having difficult health
condition GP still arrives at work
(GP)Violation - Removed before the
1 and/or asks for ambulance straight
shift
away. SS oversees placing this
violation subtype
Game Presenter doesn’t have an ID
(GP)Violation - No ID card on live
1 card and asks Service Manager to log
session
them in manually
Didn`t fill mandatory training on
Manual
training portal/complaint on
(GP)Violation - Special violation (1 or
rotation /anything else can be
2)
specified

Either 1 or 2 points are assigned to each 'Violation' subtype. In case GP has 2 points during
1 month, (s)he is not eligible for bonus in that particular month. It means that GP will not
get bonus if (s)he has 2 one-point violations or 1 two-point violation. e.g.
GP has (GP)Violation - Didn`t attend workshop/re-training (1 point) and (GP)Violation - Not
proper clothing on a gaming floor (1 point). GP is not eligible for bonus due to having 2
points.
GP has (GP)Violation - Not prepared for the shift (2 points). GP is not eligible for bonus due
to having 2 points.
Bonus should be given if GP has only one point during the month.

Breach - act of breaking or failing to abide by a law, agreement described in Code of

conduct. Breach lead to Written Warning.
1. The breach is a gross violation of the internal rule and can lead to disciplinary cases up to
termination.
24
2. In general, situations, starting from 2 and more breaches during employment can lead to
termination.
3. However, there are some few breach types that are considered as the most crucial, as they
directly impact our integrity, trust from clients, and the status of the company. A single
breach from the list below will lead to immediate termination of employment:
a. Breach - Employee contact with a player (Not reported)
b. Breach - Failure to comply prohibition of company product
usage(Playing/Chatting/Watching)
c. Breach - Presence at work under alcoholic beverages, narcotic or toxic substances
4. Your EVO history (breaches, violations, behavior etc.) will be considered when reviewing
the applications for other positions and can affect your future promotion and professional
development in our company.

The updated list of Breach (Same for Both SH and GP)

Breach - 3 Violations in 30 days
Breach - Absence
Breach - Action that may cause damage to the company, employee or customer
Breach - Breach of labor protection or other work safety regulations
Breach - Didn`t present doctors certificate on a 1st shift
Breach - Failure to comply prohibition of company product
usage(Playing/Chatting/Watching)
Breach - Failure to comply prohibition of photography
Breach - Fixed/Not reported the mistake
Breach - Impolite or rude behavior
Breach - Lateness for 3 hours or more
Breach - Presence at work under alcoholic beverages, narcotic or toxic substances
Breach - Sick leave does not match doctors certificate
Breach - Worked less than 64h in a month
Breach - Employee contact with a player (Not reported)
Breach - Failure to comply with information confidentiality regulations
Breach - Special breach

25
 EMPLOYEE – PLAYER CONTACT
Any contact with the customers outside the workplace is strictly forbidden;
If you have been contacted by a Player outside the workplace, you MUST
report the issue immediately, otherwise when investigating the situation
there might be serious consequences as immediate termination or even a
criminal case initiation;
Game Presenter should:
Block the customer on the site where the communication has happened;
Inform the Team Leader and provide with the following information:
Where Player contacted you;
Player’s name or nickname;
Date and time;

10. Strategy

25
3 main rules of strategy:

Always offer Double Down on 11

Always offer split Aces and 8’s
Stand on 17 or more (it is already a point)

A or 10 on the Dealer’s hand:

Less comments on Player’s hand with a high score

2-3-4-5-6 on dealer’s hand:

Highlight Player choosing Double Down and receiving a score of 18,19,20 by saying:
‘Good double’ and when receiving 21 ‘Perfect double’;
If a Player is doubling a soft hand with a low score and gets 18,19,20 or 21 you can
call it ‘A nice decision’ or say: ‘Well played.’

Special Congratulations:

Blackjack;
Successful Double Down;

Successful Split;

When Game Presenter should use emotions:

When congratulating winners;

When the Dealer busts;
When Player made a successful double down;

When Player made a successful split;

When Player made «21»;
When Player has a Blackjack;
When Players are winning many hands in a row;

When Game Presenter should use the phrase ‘ONCE AGAIN’:

When a Player wins;

When a Player made a successful double down;
When Player made a successful split
When Player has a Blackjack;
When the Dealer busts

26
 11. Side bets
Blackjack includes optional side bets – Perfect Pairs and 21+3. Players may place
side bets in a combination with their main Blackjack bet. They have the chance to win
on any side bet, regardless of whether or not they later win on the main bet.

Perfect Pair - the Perfect Pair bet gives the chance to win if the first two cards
comprise any pair – for example, two Queens, two Aces or two 3’s. There are three
types of pairs, each with a different pay out:

Type of Perfect Pair Example Pay out Explanation

Same suit, Same nominal

Perfect Pair 25:1
e.g. two Aces of Spades.

Same nominal, Different suits, same

Colored Pair 12:1 color,
e.g. Ace of Diamonds + Ace of Hearts.

Same nominal, Different suits,

Mixed Pair 6:1 different color.
e.g. King of Hearts + King of Clubs.

21+3 - the 21+3 bet gives the chance to win if the first two cards plus the Dealer’s
up card comprise any of the following winning combinations (similar to those in
Poker), each with a different pay out:

Type of Perfect Pair Example Pay out Explanation

An identical triplet,
Suited Trips 100:1
e.g. 3 Aces of Spades

In numerical sequence and same suit, e.g.

Straight Flush 40:1
Queen, King and Ace of Spades

Same nominal but different suits,

Three of a Kind 30:1
e.g. any 3 Kings with different suits
 In numerical sequence but with different suits,
Straight 10:1 e.g. King of Clubs + Queen of Spades + Jack of
Diamonds.

Same suit,
Flush 5:1
e.g. 3, 8 and 10 of Hearts.

Winning side bet combinations will be specified on Dealers Module as listed

below:

For Perfect Pairs Side bet:

• PP - Perfect Pair
• CP - Colored Pair
• MP - Mixed Pair

For 21+3 Side:

• ST - Suited Trips
• SF - Straight Flush
• TK - Three of a Kind
• S - Straight
• F - Flush

Side bet outcome

In a case when the Player wins with side bets, the chips stay visible till the end of
the game. In a case when the Player does not win with side bets, the chips disappear
after initial cards are dealt.
Game Presenters can announce side bet winnings on all tables.

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12. Bets Behind

Bet Behind feature makes Blackjack much more exciting and social
Bet Behind limits are lower, so if a player is not so mature in Blackjack or table is full, they could
try to play by placing a Bet Behind. Game Presenters should encourage newcomers to play.
If there are Bet Behind winners, the Game Presenter should congratulate Bet Behind players as
well.
If the number of Bet Behind players is growing Game Presenter should comment on that also.

Watching = Players at the table without bets.

Playing = Players at the table with bets (including BB players)

When the game is resolved the Game Presenter’s module should

consist of the number of Bet Behind winners in the following format:

Bet Behind bet is settled based upon the game decisions made by the main player.
Bet Behinder can decide whether to accept or reject the placement of insurance bet.
Side Bets aren’t possible to Bet Behinders.
Pay outs for Bet Behind Players are the same as for main Players.
Bet Behind Player can choose, which main Player to bet behind,
Player’s hotness means how many games in a row have they won.
Player can confirm their settings for Bet Behind. They can later change their selections in
Settings.

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29
13. Decision in Advance (Pre-decision)

In a standard game of Blackjack, once the first two cards are dealt, each Player has
to wait while Players before him make a decision, and only then they have rights
to make their betting decisions.
Decisions in advance cut out this waiting time by allowing the Players in seats 2-7
to choose an option. In other words, Players do not have to wait for their turn –
they can make their initial decision to Hit, Stand, Double Down or Split at the same
time as the Player 1 is asked to make his/her initial betting decision.

Decision in advance not only makes the game faster for Players, it also enables more
games per hour.

For player who do not make any decision on live tables auto “Hit” decision is made
with a total score 11 or under and auto “Stand” decision is made with total score 12
or over.

Commentaries regarding this topic can be found on p. 33.

14.Promotion
There are several tables with promotions. It is a great opportunity for the Players to win extra
money.

BONUS CARDS
The Bonus cards are there in order to give an additional gift to the players. The values for
these bonuses are determined solely by the casino. Thus, the amount varies. Bonus card types
- they can be only few hours, specific day, daily, seasonal and even 24hours a day.
The bonus card values can be different (cash bonuses, free bets, free spins, live draw entrance
tickets, sport bets).
In a one shoe can be loaded more than 2 cards.

30
23
Processes:
Inserting the bonus cards;
Dealing out the bonus cards;
Removing the bonus cards from the table;

COMMON:
When the bonus card is scanned, a pop-up window on the screen will inform the
Game Presenter that the bonus card has been scanned;
The Game Presenters must put the bonus card correctly above the winning box
facing the Player, congratulate the winner and proceed with the game play;
If bonus card comes out during the game (Player asked for a card), the bonus card
should be dealt to the Player who pressed HIT, DOUBLE DOWN or SPLIT;

When the bonus card was dealt to the Dealer's hand, the Game Presenter
has to show the bonus card to the Players and say:
"LADIES AND GENTLEMEN THE BONUS CARD WAS DEALT TO THE DEALER.
I WILL PROCEED TO PUT THE BONUS CARD BACK INTO THE SHOE."
Then Dealer has to put this bonus card back into the shoe so that it will come out
once more before the end of the shoe (BEFORE the cutting card).
DIFFERENT

Option 1 Option 2

Promotion Lady puts bonus The bonus cards are pre-made and located
card(s) in the shoe → she is behind the promotional banner on the table.
responsible to take it after the
During the promotional hours the Game
game in which it came out for
the Player. Presenters receive a message in the chat to
insert the bonus cards (for example:
“Please insert 2X10eur bonus cards” or
“Insert 1x10eur and 1x20eur bonus
cards”.)
Once the Game Presenter receives the
message, between the games Game
Presenter should place the specified cards
into the shoe (selecting the correct colour of
the bonus cards: RED or BLUE).
After the game, when the bonus card is
dealt for the Player, Game Presenter
removes the cards from the table and
places the bonus card back – behind the
promotional banner.

31
24
 How to insert Bonus Cards in the shoe during the Betting Time:

1. Place the shoe on the scanner and turn it towards the camera OR place
the shoe in the middle of the table (see pictures below);
2. Take the correct color, value and amount of Bonus Cards from behind
the poster and show them to the players;
3. With one hand cover/hide the shoe from the front and with other hand
insert the Bonus Cards one at a time in the shoe (see pictures below);
4. Bonus Cards should be inserted in a way that Players can’t see where
exactly they are placed in the shoe;
5. Put the shoe back correctly and continue dealing.

How to insert Bonus Card back in the shoe when it comes out on Dealer’s hand:

1. Show Bonus Card to the Players;

2. Place the shoe on the scanner (see pictures below);
3. With one hand cover/hide the shoe from the side and with other hand insert the
Bonus Card back in the shoe (see pictures below);

4. Bonus Card should be inserted in a way that Players can’t see where exactly it
is placed in the shoe;
5. Put the shoe back correctly and continue dealing.

32
25
15. Table Opening/Closing Procedure
OPENING PROCEDURE

Be at the table 5 minutes before.

Put the ID card in the corner of the table.

When Service Manager opens the system, scan the ID card and introduce yourself.
Straight away when the table is opened shuffler comes with card box and should be done
cards change procedure for both shoes.

GP prepares the shoe for shoe change – takes out cards till first cutting card, scans
Cutting card ! - Important !), proceeds with shoe change and starts to play with the
newly changed cards.
If there is no shuffler near the table - GP must press ‘TALK’’ and wait for SM
instructions.

CLOSING PROCEDURE
Game Presenter can leave the table only after Service Manager’s permission.

15 minutes before closing a message will appear on the chat screen. You announce
that the table will be closed in approximately 15 minutes.
5 minutes before closing another message appears on the chat screen.
You announce that the table will be closed soon.
MCR press “Stop table” then “Close table” buttons.
You announce that this will be the last game then the table will be closed.
After the last hand Service Manager allows you to go (writing ‘TABLE’S CLOSED
YOU MAY GO’ on the screen)

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26
16. Phrases

Greeting Players
“Hello, welcome to the Blackjack table. Nice to see you all today!”
“How are you doing? My name is ... and I will be your dealer for the next half an hour.”
“Hi, welcome to the table. I am … and I’ll be your dealer for the next 30 minutes.”
“Hello, it’s nice to see all of you here. My name is … and I’ll be your dealer for the next session.”
“Pleased to meet you all! Welcome Johnny555, how are you today?”

Asking Players to Place Bets

“Place your new bets, please.”
“Betting time has started. Place your bets, please.”
“It is time to place your new bets.”
“You are welcome to place your bets.”
“Ladies and Gentlemen feel free to place your new bets.”

Closing Bets
“Thank you, no more bets. Good luck.”
“Thank you for your bets. Wish you good luck.”
“Betting time is over. Best of luck.”
“No more time for your bets. Good luck, everyone”
“Bets are closed. Good luck.”
“No more bets, let’s play.”

Asking Players decision

“Your turn - your choice”
“Any ideas what to do?”
“Please, choose your option”
“What will be your choice/decision?”
“Which option do you prefer?”
“What will be your further actions?”
“What would you like to do?”

Hit Phrases
“Additional card”
“One more card”
“Hitting your hand”
“Card on your hand”
“Card for you Jonny, good luck”
“Card on 5”

Double Down

34
27
“Double down, only one card for double down”
“You get only one card for double down”
“Only one card to you”
“If you double down, you will get only one card”
“Double bet - double winning, good luck!”
“11? Is not this the moment to press on "Double Down"?”
“Double Down comes to town”
“Double down - Triple Crown”
“OK, double down... Let’s hope for a face card...”
“Could it be the right time for doubling, what do you think?” (on 11)
“Let's try to double the pleasure of winning?”
“What a double down, you are on fire” (if a Player wins a lot)
Split Phrases
“Ok, split! Good luck.”
“You choose to split, Maria!”
“Let's split your cards!”
“Good luck with split!”
“If you split Aces, you get only one card for each hand” (splitting Aces)
“Would you like to divide a pair to form two hands?”
“How about pair-splitting?”
“Great chance to get rid of solid hand, you prefer to use "Split" option”
“88? "Split" is at your service!”
“AA? Is that going to be a "Split?"
“Banana quit or better "Split"?” (88 for player)

Stand Phrases
“Standing on 15, Jon”
”15 Jon ... going for a stand”
“Staying put with 15 John”
“Hoping for a bust” (when Player has bad cards from 12-16)
“I understand, you got to stand”
“If I were you I would definitely make the same choice”
“Dreams come true when you just let it be, let's stand”
“Stand...Thank you, now let's pass decision to the next player”

Leaving the Table (Dealer Change)

“Thank you for playing, I wish you good luck with your next Dealer. Goodbye.”
“It was a pleasure to play with you. I wish you good luck with your next Dealer. Goodbye.”
“My time is up, now it’s a Dealer change. Good luck and goodbye.”
“It is time for me to go! Meet lovely Anna!”
Shuffle/Shoe Change
“Ladies and gentlemen, it will be a shuffle now. We will continue in a few minutes. “

35

28
“It is time for the shuffle/shoe change, we will continue very soon.”
“Ladies and gentlemen, shuffle time now, we will continue in a few minutes.”
“Ladies and gentlemen, I will proceed with the shuffle, please be patient”.
“Dear players, this is a cutting card, it’s the last game/hand of the shoe/before the shuffle/shoe change.”
“I will prepare cards for the shuffle” (in case if leaving the table after).
“It’s shuffle time now. Please wait a little bit and we will continue the game.”
“I will proceed to change the shoe and we will continue the game.”
“Shuffle/shoe change is over. Thank you for waiting, let’s continue the game.”
“Thank you for patience, the shuffle/shoe change is over. Let’s play!
“Ladies and gentlemen, shuffle time/shoe change is over, thank you for waiting, let’s start a new game!”
“Thank you for waiting, shuffle is over/shoe is changed and we can continue the game.”
“The shuffle is done/shoe is changed, thank you for patience, let’s play!”

Deal to the Dealer

“Time to check the Dealer’s hidden card!”
“Time to check Dealer’s cards now.”
“Let’s see what the Dealer has.”
“Let’s check Dealer’s hand.”
“And the Dealer has…”
“Opening Dealer’s hidden card, and it’s… Drawing Cards for Dealer
“One more card for the dealer.”
“Dealer needs another card.”
“Last card for the Dealer.” (When drawing on hard 16)
Additional card for the Dealer.”

Offering insurance
“Ladies and Gentlemen, would you like to get take an insurance? It might be a Blackjack for the Dealer.”
“Dealer shows an Ace. Would you like to get insurance?”
“It’s an Ace on the Dealers hand; would you like to insure? Dealer might have a Blackjack.”
“Offering insurance, it might be a Blackjack on Dealer’s hand.”
“Would you like to insure your bets? It might be a Blackjack for the Dealer.”

Congratulating Players
“Applause/my compliments to the winners”
“Good job/well played/well done”
“Congratulations to the lucky players (not lucky winners)”
“Congratulations! Keep it up/keep it the same way!”
“Congratulations to everyone who have just won”
“Congratulations to everyone who is happy/pleased about the successful double down”
“I am very glad/pleased to announce/to see that we have many winners at the table”
“Congratulations to players who won”
“Thank you for the game, my congratulations to you Peter, you won with a Blackjack!”
“The game/round is over, thank you for the game/round.”

36

29
 “My congratulations to the winners, thank you for the game everyone.”
“Thank you for the game, my congratulations to Liana and Inna.”
“Thank you for this round, place your new/next bets, please.”
“Thank you for the game, my congratulations to the winners, especially to Blackjack winner on seat … (1-7)”
“My congratulations to all the winners, thank you for playing, I wish you the same luck in the next round!” (if
everybody won).
“Thank you for this game, my congratulations to winners at seat … and …, and to the Blackjack winner at seat
…!”
“Thank you for this round, congratulations to everybody who won.”

Mistakes Apologies/ Game cancelled/Game delay

We apologize for delaying this game, assistance from Service Manager is needed at this moment'
My apologies ladies and gentlemen... I need to call for assistance...we will proceed as quick as possible.
Excuse me for a moment, I need to call for Service Manager’s assistance...My apologies for the inconvenience.
Sincere apologies!
Our sincerest apologies!
Please, accept my apologies!
My deepest apologies, we need to pause the game for a while, we are going to continue soon.!
With deepest apologies!
Thank you for being patient, we will continue in a little while.

Inconvenience/ Continue/ Soon

We (sincerely) apologize/please, accept our apologies for:
The inconvenience/ Any inconvenience caused and appreciate understanding/ Any inconvenience you may
face and thank you for understanding/ The delay
We will/are going to continue/carry on/go on/keep on/move ahead
As soon as possible/early/promptly/quickly/any minute now/in a little while/in a short time

SM & GP effective communication examples:

-GP: ‘CHECK MY GAME’
-SM: ‘What exactly should I check?’

Shuffle:
‘Could you please check my 1st, 2nd, 3rd round of the shuffle?’
‘Could you please check my preparations for shuffle?’
‘Could you please check my shuffle at the end?’
‘Could you please check my strip procedure?’
‘Could you please check number of riffles/strips I have made?’
‘Not sure if shuffle I just made was needed, or no? (if there was 2nd shoe) ‘
‘Could you please check if there were cards face up during 1st, 2nd ,3rd round, during putting cards back in
to the shoe procedure etc.?’
‘Could you please check on which part of shuffle am I now?’

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30
‘Were there any cards on the floor during 1st, 2nd, 3rd, part of shuffle? ‘
‘Could you please check shuffle of previous dealer?’

Shoe, holder, Cutting Card:

‘One card in shoe was face up after shuffle/shoe change procedure.’
‘Last card from the shoe was faced up.’
‘I am not sure if some cards are faced up in the holder, could you please check? (In case if some cards got
scattered during cards collecting, or dealer forgot to open hidden card and collected cards)’
‘Could you please check cutting card position in the shoe?
‘Cutting card is out, but card before it did not get scanned, can I rescan the card?’
‘Cutting card did not get scanned.

The game/ last game:

‘Could you please check last decision in the last game?’
‘Could you please check 1st-7th seat in the last game?’
‘Could you please check if there was extra card for player at seat…?’
‘Was that Hit or Double down for player at sit …?’
‘Hidden card did not get scanned in the previous game.’
‘Could you please check if card just fell down on the floor?’
‘Could you please check if I put card for player at sit 1 – 7 correctly?’
‘Cutting card is not getting scanned.’
‘Could you please check if in the last game all dealer cards got scanned (game has already finished, and cards
disappeared from the screen)?’
‘Did I show hidden card in previous game/during initial cards/before time?’
‘Could you please check if there was extra card for dealer in the previous game?’
‘Can I begin to deal cards?’
‘Could you please check if I have dealt last card before time?’
‘I cannot scan the card, hidden card.’

Split:
‘Is the Split on seat 1-7 correct?’
‘I cannot scan card for hand two on Split.’
‘Card for hand one on the Split did not get scanned.’

Shoe change:
‘Could you please check dealers change (In case if dealer gone in moment which is not allowed for change)?’
‘Could you please check if cards got scattered in the shoe during shoe change?’
‘Could you please check my holder in last game?’
‘Could you please check if I took the cutting card out in the correct moment?’
Mix:
‘Could you please check my touch pad?’
‘Could you please check my screen?’

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31
‘Could you please check my chat window?’
‘Could you please check my camera (In case if someone has accidently moved the camera)?’
‘Could you please check my last action?’
‘Table number … needs assistance.’
‘Could you please check my chat window?’
‘Log me in, please.’
‘Can you repeat, please?’
And other issues dealer is not sure about

Player asks for help

I have already/just called Live support for you.
No worries, I have already called Live Support for you. Please, be patient/please, wait for a little while.
Maybe I can assist you?
John, would you like me to call for Live Support? They will be able to assist.
I have called for Live Support, they are on their way.

Player is rude/ Stars (****) in the chat

I kindly ask you not to be rude in the chat, otherwise I will have to call Live Support;
I kindly ask you not to be rude in the chat. Let's respect each other and other players.

Side Bets
Do not miss your chance to bet on side bets and win extra cash.
For your information/please note/be aware that side bets are available.
Ladies and gentlemen/guys, you may also bet on side bets.
Do not forget about betting/to bet on side bets too.
There is a great opportunity to bet on side bets, do not miss it!
You may also try your luck betting on side bets.
I would like to let you know that you can place your bets on side bets.
“Congratulations/compliments to side bet winners.”
“Peter, congratulations! You won on your side bet.”
“Congratulations to those who placed bet on side bets.”
“Congratulations on the side bet winning.”
“Compliments to your great decision to place bet on the side bets, you won!”
“You won this round with the side bets!”
“Excellent, side bets won in this round!”

Decision in Advance
“Next time you can try decision in advance”
“In order to save up your time, you can try pre-decisions”
“Please be informed, we have decision in advance option enabled, you can make your choice without waiting.”
“Julia’s already waiting for a card, ok here it is.”
“Quick/Fast Hit on 15”

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“Decision was already made, hit”
“You already decided to hit”
“You have 10, next time you can try decision in advance”
“Leo 19 – stand; John stands on 18; stand on 20 here, 17 – no card for you”
“Two/three players in a row stood on good cards” (both have 19; 18,17,20)
“Player at seat three already chose DD”
“Fast DD, only one card to you, and makes it 19”
“I had not even offered, you chose DD, 21- perfect decision in advance!”
“Fast DD on 10, that’s for sure.”
‘Stand-stand-stand’ if it is not every game, but approximately once per 5 games.
‘For all others stand’
‘Others have decided to stand’
‘Three players in a row decided to stand.’
Bet Behind
If the table is full Game Presenter should encourage Players to place 'Bet Behind':
‘The table is full, but you can use the option of bet behind.’
‘John has won 5 times in a row, you are welcome to bet behind him!’
‘I would like to remind you that Bet behind option is available.’
‘You can Bet Behind any player who seems making the best decisions!’
‘John is making impressively wise/reasonable decisions! Does anyone want to Bet behind him? ‘
‘John is the hottest player at the moment, does anyone fancy to Bet behind him?’
“You are welcome to try 'Bet Behind' option”;
“Bet Behinders, look at that guy! He is having great luck today!” (if winning several times in a row);
“All seats are currently occupied, but you can always bet behind any active player”;
“Hello, John! Nevertheless, all seats are occupied you still can try 'Bet Behind' option and participate in the
game”.
“Ladies and gentlemen, welcome to the Blackjack table. Although, there are no free seats at the moment, you
still can participate in the game by using 'Bet Behind' option'.
“Congratulations to 'Bet Behind' players!”;
“Great game! Congratulations to 'Bet Behind' players! Well done!”

Promotion
“Dear players, I will now add a special bonus card into this shoe, good luck getting it!”
“Dear players, we are having a promotion today and right now I will place a bonus card in this shoe for you to
win!”
“Dear players, very good news for you – we are adding bonus card and you have a chance to get it in the
game!”
“And now players, it is promotion time, so let’s spice up the game and add some extra bonuses for you to win
in this game – I am adding this bonus card specially for you now!”
“Congratulations, bonus card came out on your hand John!”;
“Ok, let's hit.... and the bonus card came out on your hand this time Mary!”;
‘Bonus card came out on Dealer’s hand, I will proceed to put it back in to the shoe’

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Glossary

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34
B
H

Bet - a sum of money, which should be placed to participate in the game.

Bet behind – an additional option, which gives player the opportunity to bet behind on a hand
dealt to another player in the game.
Bonus card – special card, which gives an opportunity to the players to gain extra benefits
(money, bonus points etc.).
Box – one of 7 players’ seats, where they can place their bets and receive cards.
Bust (Too many) - is achieved when the total value of cards for either the game presenter or
the player exceeds 21. If the player busts the wager is lost, if the game presenter busts the
player automatically wins the wager.

Cards scattered - one of the 14 Game Presenter’s mistake – when cards were thrown in
various random directions.
Countdown – time when players must place their bets, also known as ‘betting time’.
Cutting card - a faceless card of different color, usually red, black or yellow, that is used to cut
a deck of cards.

Dealers change – (Game Presenters change) – the procedure of Game Presenters change
according to certain tables rotation (happens every 30 minutes).
Deck – a pack of 52 playing cards.
Double down - when a player has been dealt the first two cards the player can double his bet
and receive one card only. The hand automatically stands after 'double down'. Players can
choose option 'double down' on the first two cards only.
Draw - to take an additional card.

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 Hand - the cards held by a player or the dealer to form a complete play.

Hidden card - the Game Presenter’s second card which is dealt face down and will only be
shown after the player on the last seat has made his/her decision.

Hit - player desires another card to be dealt. The player may take a hit at any time before
standing.

Holder - is placed on right side of the table and holds the cards that have been played and
discarded from previous hands.

Initial cards - first two cards dealt in the beginning of the game for players and Game

Presenter.

Insurance - if the Dealer’s open card is an Ace, insurance gives a chance to the players to
protect their bets when Dealer might have Blackjack.

Led lights – physical lamp(s) on table layout, showing active bets when game starts, showing
player’s decisions and blinking each time a card is scanned.

Misscan – one of the 14 Game Presenter’s mistakes – when the card did not get scanned but
the Game Presenter already took the next one.

Opened hidden card - one of the 14 Game Presenter’s mistakes – when Game presenter
opened hidden card before the time.

36
P
Promoter - specially assigned promotion person on the shift who is responsible for placing
bonus cards in the shoe, monitoring the games at the tables with promotions, collecting bonus
cards after they had been dealt out and registering promotion winners. The Promoter is also
aware about the ongoing promotions and can provide any additional information or help if
required.
Push - is achieved when the value of the game presenter's cards (from 17 to 21) and the player's
cards are equal resulting in neither winning. In that case the player’s wager will be returned.
R

Riffle – Shuffle technique. Shuffle cards by flicking up and releasing the corners or sides of two
piles of cards so that they intermingle and may be slid together to form a single pile.

SA – Shift Administrator – person, who provides qualitative work-rest balance for Game
Presenters on the shift.

Shoe - is a gaming device, to hold multiple decks of playing cards.

Shuffle – (mixing cards) is the process of randomization of the deck that is applied to ensure
that the element of chance presents in the card game.

Side bets - is an additional bet which can be placed by player’s choice. Two types of side bets –
Perfect Pair and 21+3.

SM – Service Manager – person, who is responsible for any issue fixing on the Live Casino tables
(Game Presenters mistakes, software issues, and technical issues).

Spare shoe - is a second gaming device, to hold multiple decks of playing cards, which is placed
on small table on the Game Presenter’s right side.

Split - if the player's first two cards are of the same value (i.e. 7, 7, or Q, K) they may be split
into 2 separate hands by placing a second bet of equal value.

Stand - player requests to keep the hand as it is.

Strip - shuffling technique. Game Presenter holds a deck of cards in one hand and with the other
picks up ‘slips’ a small number of cards from the top and places them on the table (5-7 times).
Suits - in playing cards, a suit is one of several categories into which the cards of a deck are
divided, each set has its own symbol and color (Hearts, Clubs, Diamonds, Spades).

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37
MAKE -UP
SCHOOL

45
38
Must Have List for Gentlemen

PRODUCT PICTURE WHERE TO BUY

Sponges to apply foundation

Clean House, Ladies’ paradise,
спонж для нанесения тональной
Flormar
основы
სუფთა სახლი, ქალთა
ტონალური ფუძის
ბედნიერება
გადასანაწილებელი ღრუბელი

Wet face wipes/micellar Water

Clean House, Ladies’ paradise,
მიცელარული გამწმენდი
pharmacy
წყალი / მაკიაჟის
სუფთა სახლი, ქალთა
მოსაშორებელი სველი
ბედნიერება, სააფთიაქო
ხელსახოცები
ქსელები.
мицеллярная вода /влажные
салфетки для снятия макияжа

Primer Clean House, Ladies’ paradise,

ბაზა/ პრაიმერი PSP Pharma, Nyx, Golden Rose
база под макияж

Matte (white/transparent) pressed/

loose powder PSP Pharma, Nyx, Golden
გამჭვირვალე მატი პუდრი Rose
Матирующая пудра

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 Clean House, Ladies’
Make-up Foundation paradise, Nyx ,Mac, Golden
тональная основа Rose
ტონალური სუფთა სახლი, ქალთა
ბედნიერება

Colored correctors
ფერადი კორექტორები
Nyx, Golden Rose
цветные корректоры

*Pictures provided are examples, product and acceptable price can be chosen individually.

Must Have List for Ladies

PRODUCT PICTURE WHERE TO BUY

Mascara
Clean House, Ladies’ paradise, PSP
тушь
Pharma, Nyx, Golden Rose
წამწამების ტუში

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 Eye pencil
карандаш для глаз PSP Pharma, Nyx, Golden Rose
თვალის ფანქარი
Sponges to apply foundation and Clean House, Ladies’ paradise,
concealers
Flormar
спонж для нанесения
тонального кремa სუფთა სახლი, ქალთა ბედნიერება
ტონალური ფუძის
გადასანაწილებელი ღრუბელი

Lip pencil and lipstick

карандаш для губ и губная Clean House, Ladies’ paradise, PSP
помада Pharma, Golden Rose

Make up removing wipes

Clean House, Ladies’ paradise,
салфетки для снятия
pharmacy
макияжа
სუფთა სახლი, ქალთა ბედნიერება,
მაკიაჟის მოსაშორებელი
სააფთიაქო ქსელები.
სველი ხელსახოცები

Primer
Clean House, Ladies’ paradise,
ბაზა/ პრაიმერი
PSP Pharma, Nyx, Golden Rose
база под макияж

Clean House, Ladies’

Make-up Foundation paradise, Nyx, Mac, Golden
тональный крем Rose
ტონალური სუფთა სახლი, ქალთა
ბედნიერება

41
Colored correctors
ფერადი კორექტორები
цветные корректоры

Nyx ,Golden Rose

Matte (white/colorless)
pressed powder or loose
powder გამჭვირვალე მატი
PSP Pharma, Nyx, Golden Rose
პუდრი Матирующая
пудра

Pictures provided are examples, product and acceptable price can be chosen individually.

Outlook Requirements for Gentlemen

Clean and tidy hair

Facial hair kept well groomed

Clean shaven or beard/mustache neatly trimmed

Have to wear make-up

Tattoos are allowed if:

there are no religious signs
there are no rude/offensive
signs/words this is not facial tattoo
Wedding ring on left hand - ALLOWED Uniform clean and ironed
Waistcoat buttoned up
Black and polished classic shoes Bow-tie straight

Long, black socks

Two earrings- ALLOWED

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Outlook Requirements for Ladies

Clean and tidy hair – evening hairstyle

Tattoos are allowed if:

there are no religious signs there
are no rude/offensive signs words
this is not facial/chest tattoo

Earrings and necklaces allowed

Underwear straps covered

Nails short and manicured

Tights in the color of skin or black

Classic black shoes which completes the look and matches with uniform

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 Appearance Examples:

Room for improvement (Ladies):

Well prepared for their shift Well prepared for their shift Well prepared for their shift
Evening eye make-up Applied make-up Applied make-up
Jewelries
Jewelries
Foundation color does not
Should change lipstick (too dark) match skin color Jewelries missing
Loose hair would look better Brighter lipstick
Evening hairstyle would be
better

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Applied foundation, eyeliner Applied foundation, contouring

and eyeliner
Should apply contouring, eye Should use eye shadows and
shadows and powder powder
A more visible necklace Should apply bright lipstick

Great appearance examples (Ladies):

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Room for improvement (Gentlemen):

Prepared for their shift Not prepared for their shift Not prepared for their shift
Proper hairstyle
Beard should be neatly Beard should be neatly
trimmed Should apply foundation to trimmed
and should Apply powder cover skins imperfections, Better hairstyle required
Needs use powder
Should have a neater hairstyle

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 Well prepared for their shift Trimmed
beard
Neat hairstyle
Skins imperfections covered

Not ironed uniform

Great appearance examples (Gentlemen)

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PERFORMANCE
SCHOOL

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1. What Is Performance?
Performance is a case set which includes:

Appearance (make-up; hairstyle);

Speech (English skills; loudness and clearness of speech);

Performance is a case set which includes:

Appearance (make-up; hairstyle);
Speech (English skills; loudness and clearness of speech);
Body Language (gestures; mimicry);
Communication (following overall conversation guidelines);
Energy and Confidence (expertise in game leading and procedures;
emotional stability; creativity.)

Opportunity to be involved in photo and video shoots;

Possibility to be invited to work in the newest projects;

And also a prospect to receive a promotion within the Company.

Essentials for Great Performance

Confidence in front of the camera;

Outlooks and self-presentation;

Clear and unhurried speech;

Professionalism in all situations;

Excellent competency in the game rules and

procedures;

Usage of various commentaries;

Avoidance of routine game leading.

2. How to Improve Performance?

Filming yourself at home will improve confidence and will help you feel more
comfortable in front of the camera.

Pace of speech is important.

Remember to leave personal life behind the camera.

Variation of commentaries will make the game more professional and interesting.

Do not become a robot.

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Words and Phrases Used for Blackjack

Situation Expression + Phrase

Splendid,
Excellent,
Amazing,
Spectacular,
Outstanding, Hit,
Deluxe, Hand,
Marvelous, Cards,
Player gets:
Superior, Round,
Perfect score (21)
Superb, Double Down,
Blackjack
Bull’s-eye, Split,
Ideal, Blackjack,
As good as it gets, Result.
Brilliant,
First rate,
Dream,
Mighty.
Player gets:
Strong,
20 Hand,
Worthy,
19 Cards,
Wonderful,
18 Result,
Neat,
17 Double Down,
Not a bad,
Split.
Pleasing,
*it depends on the Dealer’s
Decent.
hand

Player gets:
‘What’s your choice/decision/option?
16
“Any ideas what you would like to do with this score?”
15
14
13 “Might be a difficult choice”,
12 “Take your time”.

“Single digit score”,

“Might not be enough”,
“Safe hit”,
Player gets (low score):
“Space for improvement”,
4-11
“You can definitely take one more”,
“At least one more card can be taken”,
“Let’s try to build up your score”.

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 Stress
If your heart is beating so loudly you can barely hear yourself think or your palms are
sweaty, and your mouth is dry, you are probably nervous. Being nervous is a normal
reaction that all humans experience when facing challenging events.

How to reduce stress?

Smile
Smiling may seem like an involuntary response to something cute or funny, but it is much
more than that.
Studies suggest that smiling, forced or not, can have a positive effect on your mood,
decrease stress levels, and even makes everyone around you feel better. When a person
is smiling, he appears to be a much more trustworthy than the one who keeps a ‘poker
face’.

Breathing
Equal breathing – When taking regular breaths, a person’s autonomic nervous system
calms down and it naturally reduces stress hormones in the body. It also helps the mind to
focus.

Exercise:
Begin with slowly counting to four as you inhale;
Take a moment at the top of your inhale with the lungs full of air;
Then again count to four as you exhale;
Again, take a moment to feel empty;
Then inhale once again while counting to four;
Continue this pattern for a while, but if feeling dizzy – stop.

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3.Things to Remember at Live Tables
When communicating to Players, always refer to them by their nicknames.
(Do not read the nickname out loud straight away; hence it could be an inappropriate one)

Case Example
Welcome Players by their nicknames. “SilverArrow and KayBay welcome to the
Congratulate Players by their table!”
nicknames. “Congratulations Jonny and PlayerDude!”
During the game call players by their “Juan what is going to be your decision?”
nicknames.

Chatting With Players

(Avoid using forbidden topics and forbidden phrases at all times)
Case Example
Ask open ended questions. “Which sports game do you like the most?”
Give life examples, stories, share your “I spent all weekend in a music festival.
opinion. Enjoyed my time. How about you guys, do
Include questions into answers. you go to festivals or concerts?”
“Jonny my car is red.” or “Jonny asked what
color is my car. It is red.”

Emotions at the Table

(Always keep your personal problems off camera)
Case Example
Enthusiastic, energetic. “Whoohoo guys this was an awesome
Emphasize player winnings. round!”
Encourage those who lose and “Double Down - double win that is what I
support them. am talking about!”
Positive and easy going. “21 for the Dealer. Things happen, but don’t
give up - new round new chances!”
“Place your bets; I have a good feeling about
the next game! Don’t miss your chance.”

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 Style of Speech
(Speak loud and clear)
Case How to do it
Use expressive speech. Put an accent on emotions with your
Use accurate volume of speech. voice.
Pace your speech according to your Avoid mumbling and speak clearly.
abilities to speak in English. Avoid rushing; take your time to pass
information.

Body language
(Avoid physical mannerisms)
Case How to do it
Eye contact with the camera. Avoid looking around during the
Show positive and natural facial game.
expressions Smile and avoid exaggerated facial
Gesticulate to add interest. expressions
Emphasize wins on certain seats with
your palms, clapping or tapping on the
table.

Dimming down the screen

'Dimming down the screen' in case of no players on the table - if the last
player/watcher left the table 2 min ago functionality will be enabled on all Blackjack,
Party Blackjack and Speed Blackjack table

Game Presenters Performance Standards

VIP Blackjack performance Specifics:

1. Calm game leading (held in positive manner)

2. Chatting with active players ONLY

3. Should have fewer commentaries in general, avoiding game delay, no pushing on decisions

4. More confident and respectful game leading, time to time showing empathy

5. Offering only: Split on 8,8’s, A,A’s; Double Down on 11

The overall environment should look and feel more professional as well.

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Forbidden Topics on Live Tables

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6255
63
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64
57
 65
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4. Game Presenters Performance Standards

Language School

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Pronunciation
-th- pronunciation
Practice the voiceless TH sound: θ
Practice the voiceless TH sound by saying these words aloud. Remember that this TH sound
is not voiced. Your vocal cords do not vibrate when you make this sound. Make sure you are
only using air to make the sound.

Practice the voiced TH sound: ð

Voiceless TH at the Voiceless TH in the middle Voiceless TH at the end of a
beginning of a word: of a word: word:

Thirteen Bathtub Math

Thin Birthday North
Think Something Mouth
Thirty Athlete South
Three Toothpick Fifth
Thumb Healthy Tooth
Third Anything Ninth
Thursday Breath
Earth
Remember to use air and your voice to make this buzzing sound.

Voiced TH at the beginning Voiced TH in the middle of Voiced TH at the end of a of

a word
That Feather Smooth
This Father Math
Them Breathe
The Weather
There Either
Those Another
Mother
Clothing

Finally, practice the sounds side-by-side

Remember to voice the words in the right box and use only air for the words in the left box!

thin then think these third them thanks either birthday brother bathtub clothing
healthy worthy math smooth breath breathe

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The voiced TH sounds are in Italics. Use air and your voice to make these buzzing sounds.

1)I think it is Thursday.

2)It is his thirteenth birthday today.

3)You can clean your teeth with a thin toothpick.

4)They should ask their father or their mother.

5)The other clothes are new.

6)There is another feather over there.

7)That thing is bigger than that other thing.

8)Those three boys will be three this Thursday, October ninth.

9)There is something in that dog's mouth.

10)My brother said the weather is warmer in the south than in the north.

Practice your pronunciation by reading words, sentences and tongue twisters below.

Voiceless (ð) -th-: thank, thick, thief, thin, think, thing, three, thousand,
Thursday, thirty eight, thunderstorm athlete, author, nothing,
toothache, wealthy, everything, worthwhile, anything bath, earth,
teeth, cloth, north, myth, mouth, youth, faith, underneath

He thanked the wealthy author on Thursday for the third time.

The athlete ran three thousand meters to the north.
It is a myth that when you are thirty-three you have lost your youth.
There is nothing worthwhile in a thunderstorm.
I think the thin thief ran north with the cloth underneath his arm.
Voiced (θ) -th-:
that, than, the, their, then, there's, they, they'd, they'll, they've, this,
those, themselves, therefore mother, other, bother, brother,
breathing, clothing, father, feather, gathering, lather, other, rather,
soothing, weather, worthy, brotherly, together

Their mother was gathering the clothes together.

They’ve had a lot of bother with the weather.
They’d rather gather those berries with their mother.
There’s their brother, together with their father.
Therefore they’d rather go together.
Mixed:

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 There’s the wealthy author whose brother has toothache.
The weather from the north on Thursdays is soothing.
They have nothing other than each other, the weather, and their youth.
Those thirty-eight thieves were brothers.
They’d rather have a bath with their clothing on. Tongue
twisters focused on different sounds: -th-

Thought I thought of thinking of thanking you.

Thirty thousand thoughtless boys thought they would make a thundering noise. So
the thirty thousand thumbs thumbed on the thirty thousand drums.
They threw three thick things.
I thought a thought. But the thought I thought wasn't the thought I thought I
thought.

-s-/-sh-/-ch-/-w-

She sells sea-shells on the sea-shore. The shells she sells are sea-shells, I’m
sure. For if she sells sea-shells on the sea-shore. Then I’m sure she sells sea
shore shells. If Stu chews shoes, should Stu choose the shoes he chews? I
wish to wish the wish you wish to wish, but if you wish the wish the witch
wishes, I won't wish the wish you wish to wish.
-p-/-b-/-t-
Peter Piper picked a peck of pickled peppers. A peck of pickled peppers
Peter Piper picked. If Peter Piper picked a peck of pickled peppers.
Where’s the peck of pickled peppers Peter Piper picked?
Bob's pop popped primarily because of pointed pressure. To begin to
toboggan first buy a toboggan, but don't buy too big a toboggan. Too
big a toboggan is too big a toboggan to buy to begin to
toboggan.
-r-/-l-

Phrases to avoid

Incorrect Correct
“Congratulations with Blackjack” “Congratulations on Blackjack”

“Congratulations for all the winners” “Congratulations to all the winners”

“Congratulations goes to” “Congratulations to”

“Lucky winners/lucky winning number” “Lucky ones, lucky participants”

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 “Dealer busted/Player hited" “Dealer bust/Player hit"

“Ladies and gentlemen” “Ladies and gentlemen”

“Put your bets”/”Make your bets” “Place your bets”

“First hand, second hand” “Hand one, hand two”

“I very like” “I like it very much”

“I will proceed to change the shoe. “I will proceed to change the shoe.
She is changed.” The shoe/it is changed.”

Idioms
Idiom Explanation Example

A penny for your A way of asking what What do you think about your next
thoughts someone is thinking. choice? A penny for your thoughts?

Actions speak louder People's intentions can

John (player) is very silent, but
than words be judged better by
actions speak louder than words,
what they do than
this is the 3rd Blackjack on his hand,
what they say.
brilliant!

An arm and a leg

Very expensive or costly. A I really wanted that dress, but it cost
large amount of money. an arm and a leg!

Use your loaf Use your head/think smart.

You have 13 on your initial cards, use
your loaf now!

Ball is in your court

It is up to you to make the Ball is in your court now! It is you who
next decision or step. is making the choice!

Practise makes perfect By constantly practising,

Three winning hands in a row! Wow!
you will become better.
That`s what I call practise makes
perfect!

Don`t count your Don`t rely on it until you

You have 19 on your hand at the
chickens before they are sure of it.
moment which is considered as a
hatch
high score, but don't count your
chickens before they hatch.

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 Back to the drawing When an attempt fails and
Ok, back to the drawing board.
board it's time to start all over.
Betting time has just started, please,
place your bets.

Cry over spilt milk When you complain about There is no point in crying over spilt
a a loss from the past. milk, let’s try it again.

At this stage of the At a certain point in a At this stage of the game you have 6
game process. of Clubs on your hand.

Give the game away Reveal a secret. Let’s give the game away. Dealer has
15.

Be still in the game To remain a contender John, you had faced many obstacles
for success despite during the last 15 minutes, but you
setbacks or difficulties. are still in the game, you are doing
great!

Comparisons

Comparison Explanation Example

As black as Black The winning number in the wheel is one of the

the Ace of highest numbers, and it is black as the Ace of Spades
Spades midnight/ink
midnight/ink
As busy as a bee Very busy Well, my day is ok, although I have been as busy as
bee this morning! bee since

As changeable Changeable In the past 15 minutes it was very hard to predict the
as the weather/ outcome of the games. The situation is as changeable
as the moon as the weather/as the moon!

As cold as ice/ Very cold I can see that some of you are looking for 9 red, but it
stone is as ice/stone so far cold

As easy as ABC Very easy Wow! That was as easy as ABC!

As easy as a pie Very easy Very impressive! As easy as a pie!

As good as it gets The best, excellent John, it is Blackjack on your hand! As good as it gets!

As happy as a vVery happy John, it is Blackjack on your hand! You probably are
king as a king! happy as

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 As hot as Very hot 9 red is as hot as fire/pepper at the moment/at this
fire/pepper stage of the game

As obvious as Very (After player’s decision)You have 17, and your choice
black and white Obvious is to stand, as obvious as black and white.

As pretty as Very pretty You decided to get additional card and it makes 21! As
a picture pretty as a picture!
As red as fire/a Red The winning number in the wheel is one of the highest
cherry/a rose numbers, and it is as red as fire/ a cherry/a rose

As Certainly, for sure, (After player’s decision) You have 17 on your hand,
sure/certain inevitably, and your choice is to stand, certain as fate.
as death and undoubtedly
taxes; as sure/
certain as fate
As quick as Very quick Thank you for making decisions so fast. It was as
lightning (decision, quick as lightning!
for instance)
As wise as an owl Wise, bright John, you are as wise as an owl, you never take risks,
and your decisions always are so reasonable.

Phrasal Verbs
Phrasal verb Explanation Example

Advice against To recommend not doing I advise against walking alone in

something this neighbourhood.

Allow for To take into consideration We need to allow for unexpected

charges.

Carry on Keep To continue 1. She carries on watching the

on TV. 2. If you keep on making that
noise I will get annoyed.

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Carry out 1. To perform or conduct 1. The company does not
(test, experiment) 2. To do carry out tests on animals.
something as specified (a 2. Soldiers are expected to
plan, an order) carry out orders.

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Get by To manage My French isn't good, but it is
enough to get by.

Keep up To continue at the same You’re doing well! Keep it up!

speed or level

Look forward (to) To wait or anticipate with Are you looking forward to your
pleasure trip?

Point something out (to To draw attention to I didn't realise I had made a
somebody) something mistake until somebody
pointed it out to me.

Run out (of something) To have no more of I ran out of time before I could
something finish the test.

Speak up 1. To express one’s 1. Don’t be afraid to speak

opinions frankly and up! 2. I can’t hear you very
publicly 2. To speak more well, can you speak up?
loudly
Take somebody in To cheat or deceive The man said he was a
someone policeman and I believed. I
was completely taken in.

Tell off To criticize severely The Coach told me off for not
trying hard enough.

Think over To consider Take your time and think it over

before you decide.

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Questions to Ask in Conversation

Current
What did you do today?
What do you think about a news story/sports team/etc.]?
How is your weekend going?
What is the weather in your country now?

Future Plans

What are your plans for the weekend?

What do you plan to do after you (graduate/retire/etc.)?
What are your New Year’s resolutions?
What are you planning to do during summer time period?
What are your plans in the evening/tomorrow/morning?
Are you planning on going somewhere for your next vacation?

Personal

What motivates you to…?

How did you get interested in Blackjack/Roulette or..
What is your favorite game?
Favorite childhood memories?
What event has changed your life destiny?
What surprising skills do you have?
Favorite complement?
Greatest achievement?
Recent life changes?
Most embarrassing moment?
What stresses you the most?
Three main goals in life?

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 Hypothetical

What would you do if [you won the lottery/lost your phone/etc.]?

Time travel, where would you go?
If you had to describe the people of your country, what three
adjectives would you use?
If you could change one aspect of your character, what would you
change?
Ice Breakers
Do you have any pets? Favorite food?
What outfit makes you feel the most confident?
Best gift you ever gave/or got from someone?
Five things you can’t live without?
Which movie/book are you ashamed to admit you love?
What is the one book you think everyone should be required to read?
What books have you read more than once?
What movie have you watched more than once?
What are some countries you would like to visit?

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Interesting Topics to Discuss

1. Friendship is the most important relationship in life.

2. Managers should also be excellent psychologists.
3. Camping holidays against hotels.
4. TV is bad for young people.
5. Childhood is certainly the happiest time of your life.
6. The most important of all human qualities is a sense of humor.
7. Teaching machines can replace teachers.
8. A happy family and a successful career at the same time.
9. We are becoming too dependent on computers.
10.Beauty is only a matter of taste.
11.Personality is more important than beauty.
12.The most interesting person you have ever met.
13.The person you admire.
14.Dream destination.
15.The most spontaneous thing you have ever done.
16.Perfect night out.
17.Stress resistance. Ways to relieve stress.
18.The importance of hobbies in life.
19.Things that make you happy.
20.Things that make me angry.
21.Procrastination. Ideas how to deal with it.
22.Favorite season.
23.Inspiration in life.
24.It is important to be ambitious in life.
25.The last movie you watched.
26.The last book you read.
27.Breakfast is the most important meal of the day.

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The rules may be altered or adjusted at any given moment, for the full information
visit EvoSpace Georgia section - Rules/Procedures.

Evolution Georgia LLC

½ Mekanizatsia Turn, Tbilisi, Georgia

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