10 Most Influential CTOs Revamping Their Industries-2024.pdf

10 Most Inﬂuential CTOs Revamping Their Industries-2024
Vol 03 | Issue 01 | 2024
www.ciolookindia.com
I N D I A
A Tech Visionary Reshaping
the Financial
Landscape in 2024
Amit
Kumar

10 Most Inﬂuential
CTOsRevamping
Their Industries
- 2 0 2 4

REIMAGINING THE POWER TO
UPLIFT INDUSTRIES: THE 10 MOST
INFLUENTIAL CTOS OF 2024
echnology stands as humanity's crowning achieve-
Tment, a constantly evolving tool that has propelled
us forward at an unprecedented pace. From the
wheel to the internet, each advancement has reshaped our
world, making the seemingly impossible a reality. This
relentless march of progress has, in turn, fueled further
technological innovation, creating a beautiful cycle of
human ingenuity.
However, technology is not a neutral force. When wielded
by influential leaders, it holds immense power to shape not
just the present, but the very course of our future. These
leaders, whether in government, business, or even social
media, have the ability to leverage technology for good or
ill.
In today's rapidly evolving technological landscape, the role
of such leaders in the form of Chief Technology Officers
(CTOs) has never been more crucial. These visionary
leaders are at the forefront of driving innovation and
transforming industries across the globe. As we delve into
2024, it's essential to recognize the contributions of the
most influential CTOs who are reshaping their respective
industries.
The CTOs featured in this editorial represent a diverse
range of sectors, from healthcare and finance to retail and
manufacturing. What unites them is their unwavering
commitment to harnessing the power of technology to solve
complex challenges and drive sustainable growth.
These CTOs are not just focused on implementing the latest
trends; they are true pioneers, leveraging emerging
technologies such as artificial intelligence, blockchain, and
the Internet of Things to revolutionize traditional business
models and create new opportunities for success.
Their leadership extends beyond technological innovation.
They are champions of diversity, equity, and inclusion,
ensuring that their teams reflect the rich tapestry of talent
and perspectives needed to thrive in today's global
marketplace.
As we navigate the complexities of an increasingly digital
world, the insights and initiatives spearheaded by CIOLook
India’s ‘10 Most Influential CTOs Revamping Their
Industries-2024,’ serve as beacons of inspiration and
guidance for industries seeking to adapt and thrive in the
years ahead.
- Gaurav PR Wankhade
Managing Editor

Cover
Story
08
A Tech Visionary Reshaping
the Financial Landscape in 2024
Amit
Kumar

Content
28
34
Articles
22
38
18
The Most Respected D&I Champion of the
Indian Cybersecurity Industry
R. Ramasubramaniam
Passionate Stalwart of Technology-Driven
Real-world Solu ons
A Techno-savvy Leader Disrup ng the
Insurance Industry with Innova ve Solu ons
The Visionaries
How Tech Leaders Shape
the Future of Industries?
Change-Makers
The Adap ve Technovators Leading
through Technological Disrup on
Priya Kanduri
Ravi Mathur

CONTENT
DESIGN
Visualizer : Sandeep Tikode
Art & Design Director : Sameen Arif
Associate Designer : Rashmi Singh
SALES
Vice President : Swapnali Vasaikar
Asst. Vice President : Tejaswini Whaval
Sr. Team Leader : Suraj Gadekar
Sr. BDE : Reetika Sharma
TECHNICAL
March, 2024
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LOOK
I N D I A

VARStreet
Ajay Kumar,
CTO
Ajay Kumar, based in Pune, Maharashtra, India, is
currently a Chief Technology Officer at VARStreet Inc,
bringing experience from previous roles at WorksLogic.
SRS Live Technologies
Pvt. Ltd. (SabPaisa)
Tata Steel
Maren Solutions
Glorzient Technologies
Pvt Ltd
Amit Kumar Tyagi,
Director and CTO
Atanu Ranjan Pal,
CTO
Fahid Mohammad,
Co-founder and CTO
Ganesh Bhure,
Co-founder and CTO
Throughout his 23-year journey from Software Engineer to Chief
Technology Officer (CTO) & Director, Amit Kumar Tyagi has
evolved from a technical role to a leadership position, driving
digital transformation and optimizing technology infrastructure.
Atanu Ranjan Pal, the Chief Technology Officer, process of
Tata Steel he has over 30 years of experience in various
functions within the steel industry.
With more than 12 years of extensive experience in
Technical Consulting, Web Application Development &
Mobile Application Development, Fahid is Passionate
about delivering high-quality highly scalable software.
A software professional with over 17yrs of experience in
Software Development, DevOps, Kubernetes/OpenShift,
Python, GoLang, SRE, Automation, Machine Learning, Ganesh
has been part of E2E Project delivery, strategy to
Implementation.
Brief
Featuring Company
Happiest Minds
Technologies
Priya Kanduri,
CTO and Senior
Vice President (SVP)
Priya Kanduri brings in more than 20+ years of experience in IT security
with domain expertise across Cyber Risk & Analytics, Data privacy &
protection, Access Governance, Risk & compliance. She is currently
serving as the CTO for Infrastructure & Security services business unit
(IMSS) at Happiest Minds Technologies and also leading the overall
cyber security practices and delivery.
TTK Prestige Limited
Legasis Pvt. Ltd.
Insurance Samadhan
Spar and NSR
Information Systems
R. Ramasubramaniam,
Chief Information
and Technology Officer
(CITO)
Raja Sethi,
CTO
Ravi Mathur,
Co-founder and CTO
Vikas Kapdoskar,
CTO
R. Ramasubramaniam is the Chief Information &
Technology Officer who heads Information Technology and
Information Security function at TTK Prestige Limited.
Raja Sethi, based in Pune, Maharashtra, India, is currently a
Chief Technology Officer at Legasis Private Limited, bringing
experience from previous roles at Legasis Private Limited,
Citi and Wipro Technologies.
Ravi Mathur has built Insurance Samadhan - India's first
technical Insurance Redressal platform and a category
creator in Insurtech space.
As the CTO of NSR Information Systems, Vikas Kapdoskar has
been instrumental in transforming NSR from a high-growth
services company to a next-generation global technology
company empowering clients to reimagine their businesses for
the digital age.
10 Most Influential
CTOsRevamping
Their Industries
- 2 0 2 4

A Tech Visionary Reshaping the
Financial Landscape in 2024
Throughout this journey,
my guiding principle has been
to leverage technology for
meaningful impact, driving
innovation that democratizes
ﬁnancial services and makes
them accessible to all.
Amit
Kumar
Tyagi

Amit Kumar Tyagi
Director & CTO
SRS Live Technologies
Pvt. Ltd. (SabPaisa)
Cover
Story

he financial industry stands at a crossroads in a
Tworld increasingly driven by innovation and tech
advancements. In 2024, it navigates a landscape
characterized by rapid revolution and digital disruption.
On the one hand, Fintech's rise is challenging conventional
wisdom with innovative solutions, user-friendly interfaces,
and lower fees. Further, emerging technologies like
Blockchain, Artificial Intelligence, Cloud Computing, and
Big Data analytics are reshaping the financial landscape,
offering faster transactions, personalized services, and
enhanced security.
On the other, due to changing expectations, consumers
increasingly demand seamless, digital-first experiences,
pushing for mobile-first solutions, instant access to
information, and personalized financial advice. Amit
Kumar Tyagi, Director & CTO of SRS Live Technolo-
gies Pvt. Ltd., aka , emerges in such a scenario.
SabPaisa
A visionary leader and tech evangelist, Amit is not just
navigating this dynamic landscape but actively shaping its
future. With over two decades of experience, his dedication
to innovation, inclusivity, and data-driven decision-making
has positioned him as an influential figure in the fintech
revolution.
Beyond the Technical: A Leader with a Vision
Amit's leadership goes beyond mere technical expertise. He
possesses a deep understanding of the evolving financial
ecosystem and the critical role technology plays in its
transformation. His vision is about implementing cutting-
edge solutions and harnessing technology to create a more
accessible, efficient, and inclusive financial experience for
all.
As an influential tech leader, Amit takes us back to the
beginning of his journey that began over two decades ago
as a software developer. “I was fascinated by the potential
of technology to revolutionize the way we live and work,”
says Amit, whose passion led him to explore various roles
in the tech industry, constantly seeking to expand my
knowledge and skills.
Over the years, he transitioned from hands-on technical
roles to strategic leadership positions, culminating in his
current role as the Chief Technology Officer (CTO) at
SabPaisa. “Throughout this journey, my guiding principle
has been to leverage technology for meaningful impact,
driving innovation that democratizes financial services and
makes them accessible to all,” shares Amit.
Emerging as India’s leading company, Amit says, their
guiding philosophy at SabPaisa is rooted in the belief that
technology should serve as a catalyst for positive change.
“We are committed to developing solutions that not only
address the immediate needs of our customers but also
anticipate future challenges.” This customer-centric
approach, combined with their dedication to innovation, has
been the cornerstone of their success. “We strive to create
an environment where creativity is encouraged, and every
team member feels empowered to contribute their best ideas
towards our collective goals,” adds Amit.
Recognized as the driving force behind SabPaisa’s success,
Amit’s leadership style is grounded in the principles of
empowerment, collaboration, and mutual respect. He
believes in nurturing a team culture where each member
feels valued and has the opportunity to grow professionally.
He says that by fostering an environment of open communi-
cation and transparency, they encourage innovation and
creative problem-solving. “I take pride in leading a team
that is not only technically proficient but also shares a
common vision of driving transformative change in the
fintech industry,” he adds.
A Champion for Innovation and User-Centricity
Also, Amit knows that the industrial landscape is continu-
ally evolving. Yet, he guided SabPaisa to acquire distinc-
tive, unique selling points centred around Amit and his
SabPaisa’s unique selling points
are centred around our innovative
payment solutions, which
seamlessly integrate online and
offline payment collection and
settlement.

expert team’s innovative payment solutions, seamlessly
integrating online and offline payment collection and
settlement. Their platform, , is designed
https://sabpaisa.in/
to be highly secure, ensuring the safety of their customers'
financial transactions. Additionally, their strong partner-
ships with banks and payment companies enable them to
offer a wide range of services that cater to the diverse needs
of their clients. Amit states, “Our commitment to excellence
in customer service further sets us apart in the competitive
fintech landscape.”
Digitalization and technological advancements are crucial
aspects of the modern industrial ecosystem. Amit informs
that at SabPaisa, they are at the forefront of integrating
digitalization and technological advancements into their
core operations. He adds, “Our agile approach to develop-
ment enables us to quickly adapt to emerging technologies
and market trends. We invest in research and development
to explore innovative solutions with enhanced security.” By
staying ahead of the technological curve, Amit ensures that
their services remain relevant and competitive in the ever-
evolving fintech landscape
Under Amit's guidance, SabPaisa has become a hub for
innovation. He champions adopting emerging technologies
like Artificial Intelligence, Blockchain, and Cloud
Computing, ensuring SabPaisa stays ahead of the curve.
However, his approach is firmly rooted in understanding
user needs and pain points. He believes in developing
solutions that are simple, secure, and accessible, empower-
ing individuals and businesses to navigate the financial
landscape with confidence.
Again, the essence of technology lies in innovation,
disruptions, and enhancing the end-user experience. Amit
says balancing operational efficiency and customer
satisfaction is crucial for their success at SabPaisa. “We
leverage advanced technologies and data analytics to
streamline our operations, ensuring that our services are
delivered quickly and accurately.”
At the same time, they strongly emphasise understanding
their customers' needs and preferences, allowing them to
tailor their solutions and provide a personalized experience.
“This dual focus ensures that we not only operate efficiently
but also consistently exceed our customers' expectations,”
claims Amit.
A Force of Inclusion
Amit recognizes that financial inclusion is a cornerstone of
a thriving economy. He spearheads initiatives that break
down barriers and make financial services more accessible
to underserved populations. His commitment to financial
literacy empowers individuals to make informed financial
decisions, promoting financial well-being and stability.
SabPaisa has achieved remarkable success. One of the most
transformative projects under Amit’s leadership has been
developing and implementing their integrated payment
gateway. Amit says, “This project was a game-changer for
our company, as it significantly improved the efficiency and
security of our payment processing system.” The integration
of AI technology allowed them to offer their customers
smarter, more personalized services, leading to increased
satisfaction and loyalty. This initiative strengthened their
market position and set a new standard for innovation in the
fintech sector.
Amit ardently believes that the workforce is the cornerstone
of every successful organization. Thus, fostering a culture
of growth and empowerment is a key priority for him as a
leader. He shares, “I believe in providing our team with
continuous learning opportunities through formal training
programs, workshops, or hands-on projects. We also
strongly focus on recognizing and rewarding individual and
team achievements, which motivates our employees to excel
in their roles.” By creating an environment where everyone
feels supported and encouraged to reach their full potential,
Amit says they drive the collective success of SabPaisa.
One of the most transformative
projects of SabPaisa has been
developing and implementing
our integrated payment gateway.

Beyond Individual Success: A Collaborative Spirit
As leaders in India’s financial sector, Amit and his team
have faced several challenges. Sharing an example of his
team's resilience and ingenuity, Amit says it was during a
critical system upgrade that presented unexpected technical
challenges. “Despite the complexities, our team demon-
strated remarkable dedication and problem-solving skills,
working around the clock to ensure a seamless transition.
Their ability to adapt and overcome obstacles under
pressure was a testament to their commitment to maintain-
ing the highest service standards for our customers,” he
says proudly.
Amit's influence extends beyond SabPaisa. He actively
participates in industry forums, mentors aspiring tech
leaders, and advocates for collaboration within the fintech
ecosystem. He believes that by sharing knowledge and
resources, the industry can collectively create a more
equitable and sustainable financial future for all.
The tech innovations have reshaped industries globally.
Amit’s contribution to AI and innovation in the fintech
sector is reflected in SabPaisa's adoption of cutting-edge
technologies to enhance its payment solutions. Amit says
they constantly explore new ways to leverage AI for
improved customer insights, fraud detection, risk manage-
ment, and personalized service offerings. “By fostering a
culture of innovation, we encourage our team to experiment
with new technologies and approaches, leading to ground-
breaking solutions that redefine the fintech landscape,” he
adds.
Looking Ahead: Shaping the Future of Finance
Businesses are a way for the Indian industry to pace its
economic potential and capacity. So, for budding entrepre-
neurs in the tech space, Amit’s advice is to embrace a
mindset of continuous learning and resilience. The tech
industry constantly evolves, so staying informed about the
latest trends and technologies is crucial. Don't be afraid to
take risks and learn from failures; these experiences are
invaluable for growth. Focus on solving real-world
problems with your innovations, and always prioritize your
customers' needs. Building a strong network of mentors,
peers, and partners can also provide support and open doors
to new opportunities.
Amit divulges his vision for in 2024: “To solidify
SabPaisa
our position as a leader in the fintech industry, both in India
and on a global scale.” He adds that they aim to expand
their product offerings, entering new markets with
innovative payment solutions that cater to the diverse needs
of their international clientele. “We will continue to invest in
AI and machine learning to enhance our services and gain
deeper insights into customer behaviour. Our goal is to
drive further innovation in the fintech sector, contributing to
a more inclusive and technologically advanced financial
ecosystem,” concludes Amit.
Thus, Amit's vision and leadership promise to continue
making waves as we move forward. He is committed to:
Furthering innovation: Exploring emerging technologies
like Quantum Computing and leveraging the power of data
analytics to personalize financial experiences.
Promoting financial inclusion: Expanding access to
financial services for underserved populations and ensuring
responsible lending practices.
Building a sustainable future: Implementing green
technologies and promoting environmentally conscious
financial solutions.
This enchanting saga reveals that Amit Kumar Tyagi is not
just an IT leader; he is a visionary redefining the financial
landscape. His dedication to innovation, inclusivity, and
user-centricity makes him an influential figure to watch in
2024 and beyond.
Our goal is to drive further
innovation in the fintech sector,
contributing to a more inclusive
and technologically advanced
financial ecosystem.

The Visionaries
How
TechLeaders
Shape
the
Future
of
Industries?
18 | www.ciolookindia.com March, 2024

he tides of technological change are relentless,
Tconstantly reshaping the landscapes of entire
industries. Technology plays a central role in
driving innovation and shaping the future of industries in
today's dynamic and fast-paced world.
At the forefront of this transformation stand visionary tech
leaders – individuals with the foresight to anticipate trends,
the courage to disrupt the status quo, the ingenuity to forge
new paths, and creativity, and drive to transform the way
we live, work, and interact. These leaders are not merely
technologists; they are architects of the future.
These individuals, often holding the titles of Chief
Technology Officers (CTOs) or Chief Innovation Officers
(CIOs), are instrumental in driving change and pushing the
boundaries of what's possible in their respective fields.
The Responsibility of Tech Leadership: A Double-Edged
Sword for Progress
Tech leaders are not just focused on implementing the latest
technological trends; they are visionaries who anticipate
future challenges and opportunities, and develop strategies
to address them proactively. They understand the power of
emerging technologies such as artificial intelligence,
blockchain, big data analytics, and the Internet of Things
(IoT), and they leverage these tools to drive innovation,
improve efficiency, and enhance customer experiences.
One of the key roles of tech leaders is to foster a culture of
innovation within their organizations. They encourage
experimentation, risk-taking, and collaboration,
empowering their teams to think outside the box and
explore new ideas. By creating an environment that values
creativity and encourages experimentation, tech leaders are
able to unleash the full potential of their teams and drive
meaningful change.
Furthermore, tech leaders play a crucial role in driving
digital transformation within their industries. They
recognize the importance of embracing digital technologies
to stay competitive in today's digital economy, and they
lead efforts to digitize processes, streamline operations, and
create new digital products and services. By championing
digital transformation initiatives, tech leaders help their
organizations adapt to changing market dynamics and seize
new opportunities for growth.
In addition to driving innovation and digital transformation,
tech leaders also play a vital role in shaping the ethical and

societal implications of technology. They understand the
importance of responsible innovation and advocate for
ethical and inclusive technology practices. They consider
the impact of their decisions on diverse stakeholders,
including customers, employees, communities, and the
environment, and they strive to create technology solutions
that are both beneficial and ethical.
The Power of Visionary Thinking
Visionary tech leaders possess a unique ability to see
beyond the present. They can identify nascent trends,
anticipate future needs, and imagine possibilities yet
unseen. This foresight allows them to make bold decisions
that propel their companies and, by extension, entire
industries, forward.
Consider Jeff Bezos, who envisioned a world where online
shopping could replace traditional brick-and-mortar retail.
His unwavering belief in this future fueled the rise of
Amazon, forever altering the landscape of commerce.
Similarly, Elon Musk, with his audacious vision for space
exploration and electric vehicles, has challenged established
paradigms and pushed the boundaries of what's possible.
Driving Innovation and Disruption
Visionary leaders understand that true progress often stems
from challenging the status quo. They are unafraid to
disrupt established practices and embrace innovative
solutions. This spirit of disruption is the engine of
technological advancement.
Steve Jobs, a prime example, revolutionized personal
computing with Apple by prioritizing user experience and
sleek design. His relentless pursuit of innovation led to the
creation of iconic products like the Macintosh and the
iPhone, fundamentally transforming the way we interact
with technology.
Shaping the World We Live In
The impact of visionary tech leaders extends far beyond
their companies. Their decisions have a ripple effect,
impacting entire industries and, ultimately, shaping the
world we live in. The rise of social media platforms like
Facebook and Twitter, spearheaded by visionaries like Mark
Zuckerberg and Jack Dorsey, has redefined communication
and reshaped social interaction on a global scale.
The Responsibility of Leadership
Visionary leadership within the tech sector comes with
immense responsibility. The decisions made by these
leaders can have profound consequences, not just for the
companies they run but for society as a whole. It's crucial
for these leaders to consider the ethical implications of their
innovations and ensure that technology is used to benefit
humanity as a whole.
The Future We Build
The future belongs to those who dare to dream it. Visionary
tech leaders, with their relentless pursuit of innovation and
unwavering commitment to shaping a better tomorrow,
stand at the forefront of progress. As we navigate the ever-
evolving technological landscape, it's important to
recognize the immense influence these leaders hold and the
responsibility they carry. The world we build tomorrow will
be a reflection of the vision they choose to champion today.
Overall, tech leaders are instrumental in shaping the future
of industries by driving innovation, fostering a culture of
experimentation, leading digital transformation efforts, and
advocating for ethical and inclusive technology practices.
As we look to the future, the insights and initiatives of these
visionary leaders will continue to drive progress and shape
the trajectory of industries around the world.

Priya Kanduri
Chief Technology Oﬃcer (CTO) and
Senior Vice President (SVP)
Happiest Minds Technologies

In a landscape marked by persistent gender disparities,
particularly in the male-dominated tech sector, Priya
Kanduri emerges as a beacon of change and progress.
As the Chief Technology Officer (CTO) and Senior Vice
President (SVP) of in
Happiest Minds Technologies
Bengaluru, Priya embodies the spirit of innovation,
leadership, and gender inclusivity.
Priya’s story shines as a testament to the potential for
meaningful change. As a prominent figure in the tech
industry, her journey exemplifies resilience, determination,
and excellence. By breaking barriers and shattering
stereotypes, Priya ascended to leadership and actively
advocated for gender equality and empowerment in the
workplace.
Priya’s exclusive interview with CIOLook India is given
herein.
As an influential CTO in your industry, could you take
us back to the beginning of your journey? What
motivated you to step into this dynamic ecosystem?
I started my journey in tech two and a half decades ago,
straight out of college. I have been in the IT industry for all
these years, and I work in the cyber security segment of IT,
which is severely underrepresented by women. When I
graduated from STEM, I was one of the very few women in
my engineering batch and fewer still in the field of
cybersecurity. Society expected girls to stick to conserva-
tive life choices and frowned upon those who broke the
stereotypical norms.
Computer Science engineering was considered a sole
privilege for boys, and girls were deemed weak in maths
and programming. There were very few women to interact
with, share notes with, or learn from. Diversity and
inclusion was not even a buzz word in those days. Working-
mom-friendly work environments were far and few.
Considering these not as challenges but as opportunities and
embracing them helped me grow in my career. I developed
a deep passion for maths and computing, excelled in
computer programming and joined cybersecurity because it
met my passion for its use of deep tech, opportunities for
curious learning and allowed me to perform and grow in an
ever-evolving industry.
My unconscious approach to the situation had been to turn
the position of the minority into a privilege to influence,
trying to speak up and share my experiences and learnings
at every possible opportunity. Creating an eco-system of
supporting colleagues and having the right men-
tors—preferably women leaders—helps today’s tech
women navigate their career paths.
I consciously worked towards it. I was fortunate to be
associated with firms such as Wipro and HappiestMinds,
which offered high-growth environments and encouraged
women's leadership.
Priya
Kanduri
The Most Respected D&I Champion of the Indian Cybersecurity Industry

At HappiestMinds, a new-age digital transformation firm,
my current work involves developing next-generation cyber
defence Platforms for global customers. Now, as a D&I
champion and a women leader, I actively promote diversity
in the workplace, constantly encourage my teams and peers
to hire more women and devise inclusive approaches to
create a very women-friendly work atmosphere. It has been
and is my motivation, passion, and mission to make gender
equality in the workplace.
Bridging gender parity is possible only when everyone
acknowledges and comes together to address the issue. IT
organizations in India have come a long way in fixing these
gaps and should continue to focus on increasing workplace
gender ratios of 30:70 to 50:50!
Your company has emerged as India's leading company
in its niche. Could you share the guiding philosophy that
has propelled your organization's success?
Happiest Minds is a Born Digital Born Agile IT consulting
firm guided by a philosophy emphasizing the convergence
of technology innovation, human-centric values, and
perpetuity. Our guiding philosophy is rooted in the key
principle of ‘Happiest People, Happiest Customers,’
leveraging emerging technologies to drive innovation,
efficiency, and agility in business processes, enabling
clients to adapt to the rapidly evolving digital landscape.
Our leadership is committed to driving sustainable growth,
fostering innovation and customer-centricity.
The industrial landscape is continually evolving. Please
brief our audience about your firm’s USPs and how you
are currently positioned as one of the best
transformational companies in its sector.
As a CTO, I roll out next-gen solutions that boost annuity
revenues in this evolving landscape. I have designed and
implemented multiple Next-Gen Managed Security
Platforms offering Proactive Threat Detection, Security
Automation, Data-Centric Security as a service and
Governance for new-age Digital Customers. These creative
solutions and platforms have been not only our USPs but
are also delivering IP revenues of 20% of overall revenue.
These platforms have won multiple industry awards and
recognitions [Identity Solution of the Year 2019 by
Kamikaze @ CISO Leadership Summit, Overall Web
Security Solution of the Year @ 2nd Edition CISO Leader-
ship Summit].
Your influential leadership style is often recognized as a
driving force behind your company's achievements.
Could you shed light on your approach to leadership
and team building within the organization?
I possess decisive and creative leadership skills. I am
passionate about my work and always give my best. I
believe in contributing as much as I can. As D&I champion
for HappiestMinds, I crafted and executed innovative
approaches to increase diversity from < 14% to over 30% in
the last three years, especially in the manager and mid-level
leadership layers.
I follow an inclusive leadership approach by seeking
diverse perspectives, promoting equality, and creating an
equal-opportunity environment for all my team members.
Proactively identifying and formulating growth opportuni-
ties for team members, including training, skill develop-
ment, and career advancement pathways, is paramount to
creating high-performance teams.
Fostering a supportive and inclusive culture, empowering
team members, and encouraging them to take on bigger and
more challenging roles and responsibilities have helped me
create a positive and supportive work environment and
ultimately drive innovation and productivity within the
organization.
As D&I champion for HappiestMinds,
I cra ed and executed innova ve
approaches to increase diversity
from < 14% to over 30%, especially
in the manager and mid-level
leadership layers, in the last
three years.

The essence of technology lies in levelling the field. How
do you strike a balance between operational efficiency
and gender equality?
I have built a team with 40% women diversity in my
cybersecurity service business. I conceptualized a special
“women in tech” initiative, which has conducted seven
episodes so far, including webinars, fireside chats, and
panel discussions with women leaders across the globe and
industries, to promote and encourage more women to take
leadership roles in the cybersecurity field.
I have already conducted multiple webinars, fireside chats,
and panel discussions with various global women leaders
across industries to promote and encourage more women to
take leadership roles in cybersecurity, promoting diversity
and inclusion. Also, mentoring women leaders in mid-levels
within the organization, specifically in the cyber security
domain, is another approach of mine. I have helped plan
careers for and create multiple women leaders in
cybersecurity.
Digitalization and technological advancements are
crucial aspects of the modern industrial ecosystem. How
does your company integrate these principles into its
core functioning and contribute to a technovative
future?
We enable digital transformation for enterprises and
technology providers by delivering seamless customer
experiences, business efficiency and actionable insights. At
Happiest Minds, we deploy a holistic approach to digital
transformation, industry-specific expertise, global reach,
and a commitment to innovation and sustainability to stay
ahead in the digital age.
We leverage emerging and core technologies in our web
technology solutions to enable the world’s top enterprises,
governments, and organizations to deliver business value to
their customers and shareholders.
We leverage a spectrum of disruptive technologies such as
artificial intelligence, blockchain, cloud, digital process
automation, internet of things, robotics/drones, security,
virtual/augmented reality, etc. Our uniqueness is our
position of ‘Born Digital. Born Agile.
Also, Happiest Minds is the first Indian IT firm to be ‘The
Mindful IT Company,’ a logical extension of our happiness
brand positioning. This indicates our endeavour to be
mindful of our approach to our people, customers, and the
community. Mindfulness is a worldwide movement, and
Happiest Minds is proud to be the first Indian IT company
to embrace this philosophy consciously.
The workforce is the cornerstone of any successful
organization. How does your company foster a culture
of growth, skill development, and empowerment among
its employees?
Fostering a culture of growth, skill development, and
empowerment among employees involves a multifaceted
approach, requires proactive leadership and creates an
environment where individuals feel valued, supported, and
motivated to evolve and excel continuously. Some of the
strategies that I have adopted are,

• Creating Continuous Learning Opportunities for the
team,
• Creating individual development plans, and
• Encouraging Constant Knowledge Sharing within the
team.
As a leader in India's industrial sector, you surely have
faced your share of challenges. How your resilience and
ingenuity triumphed over adversity?
My journey in tech has not been without its share of
challenges that most women also face during their careers.
It may sound stereotypical, but the constant doubt of
whether I was giving my best at home and work was hard to
overcome. Making a mark in the cyber field, where women
are severely outnumbered, has been challenging yet
rewarding.
While women have come a long way, there still exists a
huge gender gap, especially in middle and senior manage-
ment. Women leaders are the key success factors for the
growth of any organization. They bring diverse thinking
and creativity, communicate more effectively, and work
collaboratively. I truly believe more and more women
should pursue careers in IT and, more importantly, stay
steadfast in the face of challenges and persist with their
career ambitions.
In the next twenty years, technology will be used more
creatively than ever. To keep up with the changing trends,
techies must focus on constant learning, avail themselves of
all social channels for learning and growth, have a mentor
to guide them, and finally, be with the right organization for
the right development. Tech women must envision their
short-term and long-term goals to reach the top.
Tech is a way for the Indian industry to accelerate its
economic potential and capacity. What would you advise
to women aspiring to venture into tech or STEM?
My advice to all the lovely girls and women embracing the
field of STEM is;
Believe in yourself. The STEM field is gender-neutral, and
girls are as good as boys in engineering. You have thou-
sands of examples; look around and get inspired. Embrace
failures. Everyone learns from them.
Develop problem-solving skills. Remember, no one knows
better than women the art of juggling multiple fronts and
solving diverse problems along the way. STEM and the
career thereafter are no different. Develop a passion for
math, numbers, and solving problems for customers.
Learn, learn, and learn. Cliched though it may be,
curiosity and continuous learning will remain the bedrock
for your growth in a complex and constantly changing
world. Even today, I spend an hour reading relevant
content.
Find your mentors. Remember, there are as many men as
women who can give you useful career advice. Many men
are equally big advocates of girls taking up STEM or
women in tech. Find them and leverage their experience.
Finally, Don’t Quit. You’ll face many situations when you
are told to choose between education/career and other
priorities. Stay steadfast in your dream; don’t quit.

The technology has revolutionized every industry
sector through multiple applications in communica-
tion, data analytics, cyber security, business
management, quality control, supply chain, CRM and more.
These tech applications are indeed the essential pillars of
modern organizations, and they are skilfully managed by a
well-trained team of technologists headed by the chief
technology officer (CTO).
The role and importance of an active and dynamic CTO
influence efficiency and growth prospects. Modern CTOs
help identify opportunities, bridge needs with applications,
support mitigating risks, and enhance customer engagement
with the right solutions.
Leading the teams with his visionary approach and passion,
R. Ramasubramaniam, the Chief Information and
Technology Officer (CITO) at TTK Prestige Limited, has
emerged as an inspiring solution provider for the organiza-
tion and its clients.
In an engaging rendezvous with CIO LOOK India maga-
zine, Mr R. Ramasubramaniam unfolded his journey of
entry in the tech sector, challenges faced, innovations
initiated and how he guided the organization to the level of
success it is today. The highlights of the same are as
follows...
As an influential CTO in your industry, could you take
us back to the beginning of your journey? What
motivated you to step into this dynamic ecosystem?
Reflecting on the beginning of my journey as a Chief
Information and Technology Officer (CITO) in the industry
brings back memories of curiosity, passion, and a thirst for
innovation.
I began my career as a Manufacturing Engineer responsible
for Manufacturing operations in a leading and renowned
organisation. As a normal and regular consumer of Data and
Technology, my expectations were high and large. This
experience motivated me to switch from Manufacturing to
Information Technology.
From Technology Consumer to Technology Provider!
Whatever I expected as a Technology Consumer has taught
me to focus on “Customer First” and Design user-friendly
solutions that are Simple, Standard, and Robust.
My journey into the tech world began during my formative
years when I developed a fascination for computers, coding,
and technology in general. I was drawn to the endless
possibilities that technology offered in terms of solving
complex problems, improving efficiency, and enhancing
people's lives.
Although I am a Mechanical Engineer, I progressed and
pursued my education with Master’s degrees in Manage-
ment, Technology and consulting, Information Security, and
Digital Strategy and Transformation.
I am always eager to deepen my knowledge of technology
and its applications. During this time, I had the opportunity
to work on various academic and personal projects that
allowed me to hone my skills and explore different facets of
technology, from software development to network
architecture to data analysis to cybersecurity to Digital
Strategy and Transformation.
What truly motivated me to step into the dynamic ecosys-
tem of being a CITO was the desire to make a tangible
impact with technology. I was inspired by technology's
transformative potential to drive innovation, disrupt
R. Ramasubramaniam
Passionate Stalwart of Technology-Driven
Real-world Solutions

R. Ramasubramaniam
Chief Information and
Technology Ofﬁcer (CITO)
TTK Prestige Limited

industries, and create positive change in the world. I saw
the role of a CITO as a bridge between cutting-edge
technology and real-world solutions, leading teams to
develop innovative solutions and services that address
pressing challenges and meet customers' needs.
Moreover, the fast-paced nature of the tech industry
appealed to my innate curiosity and desire for continuous
learning. The ever-evolving landscape of technology
presented endless opportunities for growth, exploration, and
discovery, motivating me to stay at the forefront of
emerging trends and advancements.
Stepping into the role of a CITO was not just about
pursuing a career but embarking on a fulfilling journey
where I could leverage my passion for technology to drive
meaningful impact and contribute to shaping the future of
the digital world. This journey continues to inspire me
every day as I collaborate with talented teams, navigate
complex challenges, and strive to push the boundaries of
what is possible with technology.
TTK Prestige Limited has emerged as India's leading
company in its niche. Could you share the guiding
philosophy that has propelled your organization's
success?
Innovation is in our DNA. Our vision is to “Delight Home
Makers” through innovation.
Our Technology Vision is to partner with stakeholders for
their success. We connect with stakeholders and enable
technology and solutions to innovate, achieve and transform
progressively!
The essence of technology lies in innovation, disruptions,
and enhancing the end-user experience. How does your
company strike a balance between operational efficiency
and customer satisfaction?
Balancing operational efficiency and customer satisfaction
is indeed crucial for any Customer-focused company. Here's
how we approach it within our organization:
*Customer-Centric Approach:
A deep understanding of our customers' needs, preferences,
and pain points is at the core of our operations. We invest
significant time and resources in gathering feedback,
conducting user research, and analyzing market trends to
ensure that our products and services address the specific
requirements of our target audience.
*Agile Methodologies:
We embrace agile methodologies in our process, allowing
us to respond quickly to changing customer demands and
market dynamics. By breaking down projects into smaller,
manageable tasks and iterating rapidly based on feedback,
we can deliver value to customers more efficiently while
maintaining high-quality standards.
*Streamlined Operations:
We continuously optimize our internal processes and
workflows to enhance operational efficiency without
compromising the quality of our products or services. This
involves leveraging automation, adopting best practices,
and eliminating unnecessary bureaucracy to streamline
decision-making and execution.
*Innovation and Disruption:
We foster a culture of innovation and creativity within our
organization, encouraging team members to think outside
the box and explore new ideas. By staying at the forefront
of technological advancements and industry trends, we can
identify opportunities for disruptive innovation that
improve operational efficiency and enhance the end-user
experience.
*Robust Infrastructure:
We invest in building and maintaining a robust infrastruc-
ture that can support our operations at scale while ensuring
high performance, reliability, and security.
Our Technology Vision is to
partner with stakeholders for
their success and enable
technology and solutions
to innovate, achieve and
transform progressively.
10 Most Influential CTOs Revamping their Industries-2024

This allows us to deliver a seamless and consistent
experience to our customers, regardless of the volume of
transactions or interactions.
*Continuous Improvement:
We are committed to continuously improving all aspects,
including operational processes and customer-facing
interactions. By regularly measuring key performance
indicators, gathering feedback, and conducting reviews and
analyses, we identify improvement areas and implement
actionable steps to enhance operational efficiency and
customer satisfaction.
By striking a balance between operational efficiency and
customer satisfaction, we can not only meet but exceed our
customers' expectations, driving long-term success and
sustainable growth!
IT is your organization’s strategic function; you must
face critical uncertainties and key challenges. Could you
share how you and your team were highly resilient to
these challenges and Uncertainties?
As the Chief Information and Technology Officer (CITO),
navigating critical uncertainties and key challenges are a
fundamental aspect of my role. Here's how my team and I
have demonstrated resilience in the face of these chal-
lenges:
~Cybersecurity Threats:
Cybersecurity is a constant concern in today's digital
landscape, with cyber threats evolving rapidly. To address
this challenge, my team and I have implemented a multi-
layered approach and cyber-secured practices. We have a
special focus on cyber training programs and innovatively
imbibing cyber awareness among employees and stake-
holders. We consistently learn and stay vigilant against
emerging threats. We regularly review and update security
measures and address vulnerabilities proactively!
~Digital Transformation:
Embracing digital transformation presents both opportuni-
ties and challenges. My team and I have spearheaded
Digital initiatives to Process, automate, and modernize our
IT infrastructure and Software systems, Upgrade legacy
systems and adopt agile methodologies in our Technology
processes.
We Explore, Experiment and Onboard suitable modern
Digital Technologies for Productive use.
By fostering a culture of innovation and adaptability, we
have successfully navigated the complexities of Digital
transformation, ensuring that our organization remains
competitive and future-ready!
~Data Governance and Compliance:
With the proliferation of Data Governance regulations,
ensuring compliance has become our priority. My team and
I work on compliance matters to implement robust Data
Governance practices such as policies, procedures, and
Controls.
We conduct regular audits and provide training on Data
Governance best practices. By prioritizing governance and
compliance, we build trust with our customers and mitigate
the risks.
~Resource Constraints:
Like many organizations, we often face resource con-
straints, whether talent shortages or time constraints. To
address these challenges, my team and I prioritize resource
allocation based on strategic objectives, Value-generating
strategic initiatives, leveraging automation, and outsourcing
where appropriate to maximize efficiency.

We invest in employee training and development to upskill
our team members and ensure we have the expertise to
tackle emerging technologies and trends.
~Vendor and Partner Management:
Managing relationships with IT vendors and partners can be
challenging, particularly when dealing with complex
contracts, service level agreements, and varying expecta-
tions. My team and I maintain open lines of communication
with our vendors and partners, setting clear expectations,
conducting regular performance reviews, and resolving any
issues promptly. By fostering strong partnerships built on
trust and collaboration, we enhance our organization's
resilience and agility in the face of uncertainty.
Overall, resilience in IT requires a combination of proactive
risk management, strategic planning, effective communica-
tion, and a culture of continuous improvement. By embrac-
ing these principles, my team and I confidently navigate
challenges and uncertainties, ensuring our organization
remains resilient, adaptable, and poised for success in an
ever-changing technological landscape.
Looking to 2024, what is your vision for TTK Prestige
Limited? How do you aspire to continue making a
significant impact on India's transformational, tech-
powered, innovative future landscape?
In 2024, our vision is to continue being a driving force in
India's transformational growth story with a tech-powered
innovative landscape.
As a Technology Leader, here are some of my key aspects
and vision for 2024:
*Innovation and Technological Leadership:
I aspire for our company to remain a leader in innovation,
leveraging emerging technologies such as AI, ML and other
leading Technologies to develop cutting-edge solutions that
address key challenges and drive positive change.
We will continue to Explore, identify productive technolo-
gies, and invest in them. We will foster a culture of
creativity, experimentation, and forward-thinking to stay
ahead of the curve and anticipate future trends.
*Digital Transformation:
We will play a pivotal role in driving Digital transformation
across the company, empower businesses to embrace the
principles and harness the power of technology to optimize
processes, improve efficiency, and unlock new opportunities
for growth and innovation.
By providing comprehensive digital solutions and strategic
guidance, we will help you navigate the complexities of
digital disruption and thrive in the digital age.
*Sustainable Development:
Sustainability and social responsibility will be integral to
our company's mission and operations. We have prioritised
sustainability in our practices, incorporating eco-friendly
initiatives, reducing our carbon footprint, and promoting
responsible resource use. Additionally, we continue
contributing to social impact initiatives, leveraging
technology to address societal challenges.
*Ecosystem Collaboration and Partnerships:
Collaboration will be key to achieving our vision. We have
strategic partnerships with startups and industry players to
foster an innovation ecosystem that supports entrepreneur-
ship, knowledge sharing, and talent development.
By collaborating with diverse stakeholders, we can co-
create solutions, drive synergies, and amplify our impact on
India's tech-powered future landscape.
Talent Development and Diversity:
Investing in talent development and diversity will be
paramount to our success. We will continue to attract and
retain top talent, nurturing a diverse and inclusive
workforce that reflects the rich tapestry of India's cultural
and intellectual diversity. By providing opportunities for
learning, growth, and advancement, we will empower our
employees to unleash their full potential and drive innova-
tion across all facets of our organization.
My vision for our company in 2024 is to be a beacon of
innovation and sustainability, enhance Organizational
excellence and be resilient using Technology. Thereby
contribute to India's journey towards becoming a global
powerhouse in technology and innovation!
Through our unwavering commitment to excellence,
collaboration, and responsible leadership, we will continue
to significantly impact India's transformational tech-
powered future landscape.

Change-Makers

he digital age is a whirlwind of innovation,
Tconstantly churning out new technologies that
reshape industries and redefine the way we live. In
an era defined by rapid technological advancement and
digital disruption, adaptability is key to navigating the ever-
changing landscape of innovation.
Amidst this relentless change, a special breed of leaders
emerges – the adaptive technovators, the change-makers
who not only navigate disruption but leverage it to forge a
path forward. Living at the forefront of transformation these
change-makers are adaptive technovators who not only
embrace emerging technologies but also lead their
organizations through the waves of technological
disruption.
Masters of Agility
Change-makers are visionary leaders who possess the
agility and foresight to anticipate industry shifts and harness
the power of technology to drive change. They understand
that in today's hyper-connected world, the ability to adapt
and innovate is essential for staying relevant and
competitive.
Unlike their rigidly structured counterparts, adaptive
technovators thrive in uncertainty. They possess an uncanny
ability to anticipate change, embrace new ideas, and adjust
their strategies on the fly. This agility allows them to
capitalize on emerging trends and stay ahead of the curve.
Take Satya Nadella, who, upon becoming CEO of
Microsoft, recognized the need to adapt from a software
giant to a cloud-computing leader. His embrace of open-
source technologies and cloud services like Azure
revitalized the company, proving that adaptability is key to
survival in a fast-paced technological landscape.
These adaptive technovators are not bound by traditional
norms or practices. Instead, they challenge the status quo
and push the boundaries of what's possible. They leverage
emerging technologies such as artificial intelligence,
machine learning, blockchain, and the Internet of Things to
reimagine business models, enhance customer experiences,
and streamline operations.
The
Adaptiv
Technovator
Leading through
Technological
Disruptio

Orchestrating Transformation
One of the defining characteristics of change-makers is their
ability to inspire and empower others. They cultivate a
culture of innovation within their organizations,
encouraging creativity, experimentation, and collaboration.
By fostering an environment where new ideas are
welcomed and failure is seen as a learning opportunity,
change-makers empower their teams to think outside the
box and explore new possibilities.
Adaptive technovators are more than just nimble leaders;
they are orchestrators of transformation. They understand
the human aspect of change and possess the skills to guide
their teams through periods of disruption. Effective
communication, a culture of experimentation, and a
willingness to empower employees are all crucial tools in
their arsenal.
Sheryl Sandberg, COO of Meta (formerly Facebook),
exemplifies this leadership style. She championed
initiatives like "Move Fast and Break Things," encouraging
calculated risk-taking and fostering a culture of innovation
within the company. This adaptability allowed Facebook to
evolve from a social media platform to a social commerce
giant.
Leading with Foresight
Furthermore, change-makers are adept at navigating
complexity and uncertainty. They understand that
technological disruption brings both challenges and
opportunities, and they are not afraid to take calculated
risks in pursuit of innovation. They embrace ambiguity and
leverage their problem-solving skills to find creative
solutions to complex problems.
While agility is paramount, adaptive technovators don't
operate solely in the present. They possess a keen eye for
the future, constantly scanning the horizon for the next
wave of technological disruption. This foresight allows
them to make strategic investments and develop long-term
plans that position their companies for continued success.
Elon Musk, a prime example, isn't just disrupting the
electric vehicle industry with Tesla; he's also pushing the
boundaries of space exploration with SpaceX. His vision
for a multi-planetary future may seem audacious, but his
ability to anticipate and prepare for technological
advancements keeps him at the forefront of change.
The Disruption Dividend
The ability to adapt and innovate isn't just a recipe for
individual success; it's a driver of progress for entire
industries. Adaptive technovators, by embracing disruption,
create opportunities for new products, services, and
business models. This, in turn, fosters competition, drives
down costs, and ultimately benefits consumers.
In addition to driving internal innovation, change-makers
also play a crucial role in shaping industry trends and
standards. They actively engage with stakeholders,
collaborate with industry partners, and participate in
industry forums to share insights and best practices. By
leading by example and advocating for technological
advancement, change-makers help shape the future of their
industries.
The rise of the sharing economy, pioneered by companies
like Uber and Airbnb, is a testament to this. These
companies, led by adaptive technovators, leveraged
technological advancements to disrupt traditional industries
and create entirely new ecosystems, fundamentally
changing the way we travel and find accommodation.
Navigating the Unknown
The future remains unwritten, but one thing is certain:
change is inevitable. In this ever-evolving landscape,
adaptive technovators will continue to play a pivotal role.
Their agility, foresight, and ability to lead through
disruption will shape the industries of tomorrow and define
the course of human progress. As we step into the unknown,
it's these change-makers who will illuminate the path
forward.

Ravi Mathur,
Co-founder and CTO
ife is all about unplanned events and unimagined
Laccidents–sweet or sour. Insurance acts as a shield
against such unexpected situations and states of
perplexity. Organizations with thoughtful and adept leaders
have been mindfully providing insurance policies for
decades.
As advanced techniques are significantly altering the
insurance market, very few leaders have been able to
incorporate technology and innovation into their insurance
products. Ravi Mathur is a brilliant brain and a product-
minded software engineer who takes pride in offering
technology-first insurance products to his customers.
A Techno-savvy Leader Disrup ng the
Insurance Industry with Innova ve Solu ons
Ravi
Mathur
10 Most Influen al CTOs Revamping Their Industries-2024

Being a Co-founder and Chief Technology Officer (CTO)
at , Ravi leads the development and
Insurance Samadhan
implementation of India’s first Technical Insurance
Redressal Platform. With a strong technical background
and visionary approach, he has been creating efficient
solutions, understanding user behaviour and adding value to
customers.
This Pundit of technology, an Engineer, entrepreneur, Shark
Tank participant, and public speaker, has shared his journey
in an exclusive interview with CIOLook India. Here are the
snippets:
Insurance Samadhan has emerged as India’s leading
company in its niche. Could you share the guiding
philosophy that has propelled your organization’s
success?
From day one, the philosophy of Insurance Samadhan has
been to put the customer first. Every decision we have
made, whether big or small, has been made with an eye on
our customers. If that decision adds any value to the
customer, we execute. The customer is the most important
stakeholder of the business, and it should remain the same
however big you grow. You build a solution, and the
endeavour should always be to optimize for user
experience.
The industrial landscape is continually evolving. Please
brief our audience about your firm’s USPs and how you
are currently positioned as one of the best
transformational companies in its sector.
Insurance Samadhan is India’s first technical platform for
resolving Insurance grievances. We are a category creator
business. We are proud to share that from being no
reference point in this domain, Insurance Samadhan is now
considered the reference point in the insurance resolution
industry. Along with the above, our USP is that we don’t
sell any insurance or financial products in any form. We are
a successful fee-based platform that only charges people
once we have resolved their insurance grievances.
Your influential leadership style is often recognized as a
driving force behind Insurance Samadhan’s
achievements. Could you shed light on your approach to
leadership and team building within the organization?
Leadership style is pretty simple. You have to know your
team beyond the professionals they are. We have always
believed in a lean team philosophy, so it has been easy to
forge bonds with people. I am a big Dhoni fan, so I follow
his open-door policy. My team can access me for anything
and everything they want to discuss. Good and smart people
always look forward to opportunities to grow. So, if you
must keep providing them with challenges, which is a given
in our case, as we are dealing with a problem with no
reference point, it becomes easier for you to lead people.
The essence of technology lies in innovation, disruptions,
and enhancing the end-user experience. How does
Insurance Samadhan strike a balance between
operational efficiency and customer satisfaction?
Customers are the most important stakeholders, but
sometimes, they don’t know what they want or can’t
articulate it. You have to be able to filter out the noise from
the feedback and then act on the same. If there has to be a
call between operational efficiency and customer
satisfaction—it has to be customer satisfaction every single
time. You must play the long-term game and keep
optimizing for operational efficiency. It isn’t easy, but if you
have to take a hit to your operational efficiency metric today
to enhance long-term customer satisfaction, you should do
it.
At Insurance Samadhan, we
have had a tech-first
approach from day one,
which has been the single
biggest reason for us scaling
with our small team.

What would you advise other budding entrepreneurs
aspiring to venture into tech?
Build for the customer. Use tech to solve for customer
experience. Don’t be afraid to iterate multiple times. Don’t
wait to make the perfect solution; ship as fast and as often
as possible. The real test of the product is the market. Find a
specific niche or problem you are passionate about and have
a market need. Focusing on a niche allows you to
effectively stand out and address a particular segment.
Build a strong professional network within the tech
industry. Seek mentorship from experienced entrepreneurs
who can provide guidance based on their successes and
failures.
Looking to 2024, what is your vision for Insurance
Samadhan? How do you aspire to continue significantly
impacting India’s transformational, tech-powered,
innovative future landscape?
Our vision for the company is to be the most trusted tech
platform for enhancing faith in the insurance ecosystem. We
strive to demystify insurance through technology, making it
easier for individuals to understand policies, coverages, and
claims processes. By fostering transparency and
accessibility, we aim to empower individuals to make
informed decisions about their insurance needs. We will
keep working towards the same.
Digitalization and technological advancements are
crucial aspects of the modern industrial ecosystem. How
does your company integrate these principles into its
core functioning and contribute to a technovative
future?
At Insurance Samadhan, we have had a tech-first approach
from day one, which has been the biggest reason for us
scaling with our small team. Our headcount since our Shark
Tank Episode was aired has only doubled, but we have
grown close to 8x in our top line of business. Our latest
offering, KYP (Know your policy), which has become the
talk of the town, is again a revolutionary product uniquely
global in nature. You just upload your insurance policy doc
in our app, which dissects your policy and presents it to you
in the most simplified manner. We are solving the painful
issue of a common person getting to understand his
insurance policy, and if there are any issues with it, we
assist in solving that also.
The workforce is the cornerstone of any successful
organization. How does Insurance Samadhan foster a
culture of growth, skill development and empowerment
among its employees?
We are proud of the team we have built at Insurance
Samadhan. When we started, we had to pick freshers and
train them as we had no industry reference to pick the
workforce from. We were doing a unique service for which
we had to make our processes. This led to an open field
whereby everyone had an equal opportunity for growth. We
constantly motivate people to do skill-based courses and
have also posted some of our success stories on social
media forums. The philosophy is simple: a growing team
will build a growing organisation.
As a leader in India’s industrial sector, your company
has likely faced its share of challenges. Could you share
an instance where your team’s resilience and ingenuity
triumphed over adversity?
When we started, we were actually a bit sceptical of how
the insurance industry would react to such a platform, but to
our amazement, the industry has been supportive.
Businesses are a way for the Indian industry to accelerate
its economic potential and capacity.

LOOK
I N D I A

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