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Svoboda | Graniru | BBC Russia | Golosameriki | Facebook
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Cross-culturalcommunications By : AlokkumarsinghPONDICHERRY UNIVERSITY
Culture.What   is   culture?Culture is the arts elevatedtoa set of beliefs---Tom WolfeCulture is the lens through which  we view the world
Cultural differencesvisibleCommunication stylesAttitudes towards conflictDecision making stylesApproaching to knowingunvisibleBeliefsValuesExpectationAttitudes
communicationCommunication is the sending of message from a source to  a receiver with the least possible loss of meaning .The  speaker sends a messages that is in some kind of code . The listener decodes the messages and responds thereby giving the speaker feedback
Why cross culture is important ? GlobalizationBusiness opportunitiesJob  opportunitiesSharing of views and ideasTalent improvisation An understanding of diverse market
Context culturesHigh context culture---cultures that rely heavily on  non-verbal and subtle situational cues in communication .JapaneseArabs Latin AmericansIitaliansBritishFrenchNorth americansScandinavians Germans SwissLow context cultures---cultures that rely heavily on words to convey meaning in communication .
EyeIn some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude . In Arab culture too little eye contact is regarded as disrespectful . In English culture certain amount of  eye contact is necessary but too much makes people uncomfortable   In South- Asian countries direct eye contact is regarded aggressive & rude .
Gestures JAPAN = MONEYU S = O K RUSSIA = ZERO                      BRAZIL = INSULT
Welcome topics during conversationIndonesia – family, travel,      sports, local cuisineGermany – sports, politics,current events, beer.
Blocks to cultural communicationStereotyping—Generalizingabout a person while ignoring presence of individual differencesDiscrimination-differential treatment of an individual due to minority status ;actual & percieved
Continued-----Tone difference-Formal tone change becomes embarrassing & off-putting in some cultures. Cultural imposition-
Skills to overcome differences To handle  yourself ,use your head To handle others ,use your heart.
Continued---Respect differences while working together
Continued---Building trust across cultural differences Connecting people
Precautions in cross- cultural communication Slow down Separate questionUse easy wordsWrite it down Be supportive  Check meaning Avoid Slang Watch the humour Avoid negative question Maintain etiquette
Cross  Cultural Communication

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Cross Cultural Communication

  • 1. Cross-culturalcommunications By : AlokkumarsinghPONDICHERRY UNIVERSITY
  • 2. Culture.What is culture?Culture is the arts elevatedtoa set of beliefs---Tom WolfeCulture is the lens through which we view the world
  • 3. Cultural differencesvisibleCommunication stylesAttitudes towards conflictDecision making stylesApproaching to knowingunvisibleBeliefsValuesExpectationAttitudes
  • 4. communicationCommunication is the sending of message from a source to a receiver with the least possible loss of meaning .The speaker sends a messages that is in some kind of code . The listener decodes the messages and responds thereby giving the speaker feedback
  • 5. Why cross culture is important ? GlobalizationBusiness opportunitiesJob opportunitiesSharing of views and ideasTalent improvisation An understanding of diverse market
  • 6. Context culturesHigh context culture---cultures that rely heavily on non-verbal and subtle situational cues in communication .JapaneseArabs Latin AmericansIitaliansBritishFrenchNorth americansScandinavians Germans SwissLow context cultures---cultures that rely heavily on words to convey meaning in communication .
  • 7. EyeIn some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude . In Arab culture too little eye contact is regarded as disrespectful . In English culture certain amount of eye contact is necessary but too much makes people uncomfortable In South- Asian countries direct eye contact is regarded aggressive & rude .
  • 8. Gestures JAPAN = MONEYU S = O K RUSSIA = ZERO BRAZIL = INSULT
  • 9. Welcome topics during conversationIndonesia – family, travel, sports, local cuisineGermany – sports, politics,current events, beer.
  • 10. Blocks to cultural communicationStereotyping—Generalizingabout a person while ignoring presence of individual differencesDiscrimination-differential treatment of an individual due to minority status ;actual & percieved
  • 11. Continued-----Tone difference-Formal tone change becomes embarrassing & off-putting in some cultures. Cultural imposition-
  • 12. Skills to overcome differences To handle yourself ,use your head To handle others ,use your heart.
  • 14. Continued---Building trust across cultural differences Connecting people
  • 15. Precautions in cross- cultural communication Slow down Separate questionUse easy wordsWrite it down Be supportive Check meaning Avoid Slang Watch the humour Avoid negative question Maintain etiquette