Strategies for dramatic cost reduction june aus contact finalEnghouse Interactive
This document summarizes a webinar about strategies for reducing costs in contact centers. The webinar discusses how improving self-service options, agent productivity, and routing calls more efficiently can help lower costs while maintaining customer satisfaction. Specific strategies covered include offering more robust interactive voice response (IVR) systems, moving some calls to email handling, blending proactive outbound calls with inbound work, automatically identifying customers to save agent time, and intelligently routing calls to skilled agents. The webinar provides an example where implementing these strategies could potentially save a contact center with 50 agents and handling 1,500 calls per day around $408,000 per year.
The document discusses strategies for reducing costs in contact centers. It outlines key areas where costs can be reduced, including through self-service options, agent productivity improvements, and reducing agent attrition. The Enghouse approach promotes reducing costs through enabling more customer self-service via IVR and online options, automating processes to improve agent efficiency, and unifying communication channels for better management and metrics. Quick success stories from clients saw large cost savings from reduced call volumes through expanded self-service IVR and improved agent productivity.
Wendi Kellman-Janow is an early childhood educator seeking a position as a behavioral specialist or early interventionist. She has over 15 years of experience working with children from birth to age 5, using a relationship-based approach to support social-emotional development and positive behavior. She holds a Master's degree in Child and Family Development and certificates in early childhood behavioral regulation.
Strategies for dramatic cost reduction v2 june aus contact finalEnghouse Interactive
This document summarizes a webinar about strategies for reducing costs in contact centers. The webinar discusses how improving self-service options, agent productivity, and routing calls more efficiently can help lower costs while maintaining customer satisfaction. Specific strategies covered include offering more robust interactive voice response (IVR) systems, moving some calls to email handling, blending proactive outbound calls with inbound work, automatically identifying customers to save agent time, and intelligently routing calls to skilled agents. The webinar provides an example where implementing these strategies could potentially save a contact center with 50 agents and handling 1,500 calls per day around $408,000 per year.
This document provides an overview of Enghouse Systems and its Enghouse Interactive division. It discusses Enghouse Interactive's customer communications software portfolio, including its contact center and interaction management products. It also outlines Enghouse Interactive's roadmap and vision, including plans to adopt an 8-month release cycle for its EICC contact center software and integrate its products more tightly. Additionally, it describes the benefits of becoming a beta customer and participating in Enghouse Interactive's beta program.
Prasenjit Sikder is seeking a position where he can use his skills and qualifications to contribute to organizational growth. He has over 6 years of experience in electrical and instrumentation maintenance. He holds a Diploma in Electronics & Instrumentation Engineering and has worked on projects involving systems like mixers, presses, and rubber processing lines. Prasenjit maintains equipment, programs PLCs, and has received an appreciation award for his work. He is interested in continuous learning and strives for perfection in all his work.
Prasenjit Sikder is seeking a position where he can use his skills and abilities to contribute to organizational growth. He has a Diploma in Electronics & Instrumentation Engineering and over 6 years of experience in electrical and instrumentation maintenance. His experience includes programming and maintenance of PLCs, AC/DC drives, field instruments, process control systems and panels for various machines like mixers, presses, and textile processes. He is proficient in troubleshooting, preventative maintenance, energy savings analysis and modification work. His achievements include an appreciation certificate for his work.
This document describes a STEM activity involving the development and use of models to understand scientific concepts. It outlines 5 stations for a kindergarten through 1st grade classroom focusing on force and motion. Each station provides hands-on experiments for students to conduct investigations using scientific practices like making predictions, collecting data, and testing variables. The goal is for students to understand phenomena like how energy transfers through gears or which surfaces allow balls to roll farther down a ramp. Blended learning approaches like station rotations are also mentioned as a way to implement these types of hands-on STEM lessons.
Enghouse Interactive:Top 5 trends in customer communicationsEnghouse Interactive
The 5 trends covered include:
1. Changes in customer interaction methods - the move to omni-channel and customer collaboration
2. The evolution of self-service - knowledge management, the Internet of Things, and beyond
3. Dramatic increase in mobility - the impact on customer communications
4.The "enterprise as contact center" - collaboration, back office service and the blurring of contact center boundaries
5.The evolution of contact center metrics - making it about quality and customer value
This document categorizes different parts of plants under headings such as roots, stem, leaves, flower, fruit, nuts and seeds, and other things. It lists examples of common plants and plant products such as carrot and potato under roots, asparagus and leek under stem, lettuce and spinach under leaves, cauliflower and broccoli under flower, and almond, peanut, and pistachio under nuts and seeds.
Django Introduction Osscamp Delhi September 08 09 2007 Mir NazimMir Nazim
Django is a high-level Python web framework that abstracts away common problems of web development. It provides shortcuts for building dynamic websites and includes features like URL mapping, templates, forms handling, database access, and more. The document provides an overview of Django and walks through building a sample polls application to demonstrate key aspects like models, views, templates, and the admin interface.
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
How to get data with Google Tag Manager when developer is not availableJulius Fedorovicius
The document discusses different techniques for extracting custom data from a website using Google Tag Manager when a developer is unavailable. It provides four tips: 1) using URL variables to return parts of the URL, 2) using auto-event variables to return attributes of interacted elements, 3) using DOM element variables to return values or attributes of existing page elements, and 4) using JavaScript variables to access global JavaScript variables. It cautions that DOM scraping carries risks and recommends waiting for a developer's help if stuck or joining a GTM community.
Machine Learning is transforming every industry with innovative techniques receiving deserved attention. But turning innovation into value requires integrating into practical technology products, often with the leadership of product managers. We'll talk about how to help your friendly neighborhood Product Owner: identify where ML can make a difference, develop metrics to validate and refine it, identify data to feed it, prioritize work to develop it, and structure teams to deliver it in a satisfying way.
When You Need Custom Data in GTM but a Developer is Not AvailableIIHEvents
The document discusses ways to get custom data in Google Tag Manager when a developer is not available. It outlines four tips: using the URL variable to return part of the URL, the auto-event variable to return data about interacted elements, DOM element variables to return data about page elements, and JavaScript variables to return global JavaScript variables. It emphasizes that these techniques have limitations and risks without developer support, and recommends searching online or waiting for a developer for complex issues.
Applied Data Science: Building a Beer Recommender | Data Science MD - Oct 2014Austin Ogilvie
The document outlines Greg Lamp's presentation at a Data Science MD Meetup in October 2014 about Applied Data Science with Yhat. The presentation covers the challenges of building analytical applications, a case study of a beer recommender system built in Python using beer review data, and a demonstration of deploying the model through Yhat's platform. It concludes with a question and answer section.
Secrets to Optimize Website Tracking for User EngagementZack Pike
WordPress is the world’s leading open-source content management system and is capable of creating some of the most dynamic websites on the internet. Yet, none of that matters unless you’re properly optimizing your website for user engagement. In this session, Zack Pike, Alight Analytics’ Director of Client Solutions, will offer a deep dive into tools such as Google Analytics and Google Tag Manager, giving tactical steps on how to customize your tracking strategy to stimulate user activity and interest, as well as measure website goals.
In this session you will learn:
-How Google Analytics and Google Tag Manager can be implemented on your WordPress site
-How to create a proper tracking strategy to fulfill the goals of your website
-Workarounds for WordPress plugins that have yet to fully integrate with Google Tag Manager
Building a Beer Recommender with Yhat (PAPIs.io - November 2014)Austin Ogilvie
Building the predictive aspect of applications is the fun, sexy part. New tools like scikit-learn, pandas, and R have made building models less painful, but deploying/embedding models into production applications is challenging. We'll show how Yhat makes deploying predictive models written in Python or R fast and easy by building a beer recommendation system and an accompanying webapp.
This document provides tips and strategies for optimizing Google Analytics setups and configurations. It discusses the importance of auditing existing analytics implementations, as most have issues that degrade data quality. Common problems found in audits include tag firing issues and incorrect tagging of key events. The document also advocates for performing "walkthroughs" to understand how user interactions on a site map to collected analytics data. Additional tips include setting up early warning systems to detect problems or anomalies, and utilizing tools that can help automate audits and tag debugging.
Digital Marketing Bootcamp - Evaluating Marketing AutomationMarketo
Check out this on-demand digital marketing bootcamp with Marketo's Michael Berger for a deep dive into marketing automation and the tools you'll need to make the evaluation process easier!
Secrets to Optimize Website Tracking for User EngagementAlightAnalytics
WordPress is the world’s leading open-source content management system and is capable of creating some of the most dynamic websites on the internet. Yet, none of that matters unless you’re properly optimizing your website for user engagement. In this session, Zack Pike, Alight Analytics’ Director of Client Solutions, will offer a deep dive into tools such as Google Analytics and Google Tag Manager, giving tactical steps on how to customize your tracking strategy to stimulate user activity and interest, as well as measure website goals.
In this session you will learn:
-How Google Analytics and Google Tag Manager can be implemented on your WordPress site
-How to create a proper tracking strategy to fulfill the goals of your website
-Workarounds for WordPress plugins that have yet to fully integrate with Google Tag Manager
Zack Pike is the Director of Client Solutions for Alight Analytics, a Kansas City-based Marketing Analytics agency, where he partners with marketers across a multitude of verticals to bring clarity to marketing performance and confidence in strategic decisions. Before coming to Alight, Zack spent time on the client-side in both big data analysis and marketing execution with Freightquote.com, Hills Pet Nutrition, and ATI ProCharger.
Jigoshop Presentation at WordPress London, April 2012Jigoshop
Brief Jigoshop presentation given at the WordPress London meetup.
We covered two areas - the first was how a business can thrive on a free-to-download, open source eCommerce platform, and secondly how designers and developers can get involved in Jigoshop itself
Permettere al cliente di apprezzare l'approccio agileSteve Maraspin
Presentazione del 27/09/2012 a Better Software - Firenze, Italia. Raccontata la nostra esperienza e l'approccio utilizzato per garantire la soddisfazione del cliente nel lungo termine
The document describes Tripletail, a tool that analyzes a user's GitHub profile in real-time to provide metrics on their hireability and performance. It provides an overview of the product idea to empower developers with data on their GitHub profiles. It then describes the team and technology stack including the Flask backend, GitHub API integration, and frontend. It discusses achievements in building a functional MVP and areas for future improvement like adding a battle mode and additional metrics.
Automate, Create Tools, & Test Ideas Quickly with Google Apps ScriptCatalyst
The document is a slideshow presentation about using Google Apps Script to automate tasks and create custom formulas and functions in Google Sheets. It provides examples of parsing URLs, cleaning data, integrating APIs, scraping Google search results, machine learning classification, and monitoring page changes. It encourages attendees to learn JavaScript and Apps Script further and provides resources for doing so. It concludes by thanking the audience and sponsors and providing contact information for the presenter.
Scaling Ride-Hailing with Machine Learning on MLflowDatabricks
"GOJEK, the Southeast Asian super-app, has seen an explosive growth in both users and data over the past three years. Today the technology startup uses big data powered machine learning to inform decision-making in its ride-hailing, lifestyle, logistics, food delivery, and payment products. From selecting the right driver to dispatch, to dynamically setting prices, to serving food recommendations, to forecasting real-world events. Hundreds of millions of orders per month, across 18 products, are all driven by machine learning.
Building production grade machine learning systems at GOJEK wasn't always easy. Data processing and machine learning pipelines were brittle, long running, and had low reproducibility. Models and experiments were difficult to track, which led to downstream problems in production during serving and model evaluation. In this talk we will cover these and other challenges that we faced while trying to scale end-to-end machine learning systems at GOJEK. We will then introduce MLflow and explore the key features that make it useful as part of an ML platform. Finally, we will show how introducing MLflow into the ML life cycle has helped to solve many of the problems we faced while scaling machine learning at GOJEK.
"
Intel Unveils Core Ultra 200V Lunar chip .pdfTech Guru
Intel has made a significant breakthrough in the world of processors with the introduction of its Core Ultra 200V mobile processor series, codenamed Lunar Lake. This innovative processor marks a fundamental shift in the way Intel creates processors, with a high degree of aggregation, including memory-on-package (MoP). The Core Ultra 300 MX series is designed to power thin-and-light devices that are capable of handling the latest AI applications, including Microsoft's Copilot+ experiences.
Connector Corner: Leveraging Snowflake Integration for Smarter Decision MakingDianaGray10
The power of Snowflake analytics enables CRM systems to improve operational efficiency, while gaining deeper insights into closed/won opportunities.
In this webinar, learn how infusing Snowflake into your CRM can quickly provide analysis for sales wins by region, product, customer segmentation, customer lifecycle—and more!
Using prebuilt connectors, we’ll show how workflows using Snowflake, Salesforce, and Zendesk tickets can significantly impact future sales.
Top 12 AI Technology Trends For 2024.pdfMarrie Morris
Technology has become an irreplaceable component of our daily lives. The role of AI in technology revolutionizes our lives for the betterment of the future. In this article, we will learn about the top 12 AI technology trends for 2024.
This PDF delves into the aspects of information security from a forensic perspective, focusing on privacy leaks. It provides insights into the methods and tools used in forensic investigations to uncover and mitigate privacy breaches in mobile and cloud environments.
The History of Embeddings & Multimodal EmbeddingsZilliz
Frank Liu will walk through the history of embeddings and how we got to the cool embedding models used today. He'll end with a demo on how multimodal RAG is used.
Demystifying Neural Networks And Building Cybersecurity ApplicationsPriyanka Aash
In today's rapidly evolving technological landscape, Artificial Neural Networks (ANNs) have emerged as a cornerstone of artificial intelligence, revolutionizing various fields including cybersecurity. Inspired by the intricacies of the human brain, ANNs have a rich history and a complex structure that enables them to learn and make decisions. This blog aims to unravel the mysteries of neural networks, explore their mathematical foundations, and demonstrate their practical applications, particularly in building robust malware detection systems using Convolutional Neural Networks (CNNs).
Redefining Cybersecurity with AI CapabilitiesPriyanka Aash
In this comprehensive overview of Cisco's latest innovations in cybersecurity, the focus is squarely on resilience and adaptation in the face of evolving threats. The discussion covers the imperative of tackling Mal information, the increasing sophistication of insider attacks, and the expanding attack surfaces in a hybrid work environment. Emphasizing a shift towards integrated platforms over fragmented tools, Cisco introduces its Security Cloud, designed to provide end-to-end visibility and robust protection across user interactions, cloud environments, and breaches. AI emerges as a pivotal tool, from enhancing user experiences to predicting and defending against cyber threats. The blog underscores Cisco's commitment to simplifying security stacks while ensuring efficacy and economic feasibility, making a compelling case for their platform approach in safeguarding digital landscapes.
TrustArc Webinar - Innovating with TRUSTe Responsible AI CertificationTrustArc
In a landmark year marked by significant AI advancements, it’s vital to prioritize transparency, accountability, and respect for privacy rights with your AI innovation.
Learn how to navigate the shifting AI landscape with our innovative solution TRUSTe Responsible AI Certification, the first AI certification designed for data protection and privacy. Crafted by a team with 10,000+ privacy certifications issued, this framework integrated industry standards and laws for responsible AI governance.
This webinar will review:
- How compliance can play a role in the development and deployment of AI systems
- How to model trust and transparency across products and services
- How to save time and work smarter in understanding regulatory obligations, including AI
- How to operationalize and deploy AI governance best practices in your organization
It's your unstructured data: How to get your GenAI app to production (and spe...Zilliz
So you've successfully built a GenAI app POC for your company -- now comes the hard part: bringing it to production. Aparavi addresses the challenges of AI projects while addressing data privacy and PII. Our Service for RAG helps AI developers and data scientists to scale their app to 1000s to millions of users using corporate unstructured data. Aparavi’s AI Data Loader cleans, prepares and then loads only the relevant unstructured data for each AI project/app, enabling you to operationalize the creation of GenAI apps easily and accurately while giving you the time to focus on what you really want to do - building a great AI application with useful and relevant context. All within your environment and never having to share private corporate data with anyone - not even Aparavi.
Retrieval Augmented Generation Evaluation with RagasZilliz
Retrieval Augmented Generation (RAG) enhances chatbots by incorporating custom data in the prompt. Using large language models (LLMs) as judge has gained prominence in modern RAG systems. This talk will demo Ragas, an open-source automation tool for RAG evaluations. Christy will talk about and demo evaluating a RAG pipeline using Milvus and RAG metrics like context F1-score and answer correctness.
Welcome to Cyberbiosecurity. Because regular cybersecurity wasn't complicated...Snarky Security
How wonderful it is that in our modern age, every bit of our biological data can be digitized, stored, and potentially pilfered by cyber thieves! Isn't it just splendid to think that while scientists are busy pushing the boundaries of biotechnology, hackers could be plotting the next big bio-data heist? This delightful scenario is brought to you by the ever-expanding digital landscape of biology and biotechnology, where the integration of computer science, engineering, and data science transforms our understanding and manipulation of biological systems.
While the fusion of technology and biology offers immense benefits, it also necessitates a careful consideration of the ethical, security, and associated social implications. But let's be honest, in the grand scheme of things, what's a little risk compared to potential scientific achievements? After all, progress in biotechnology waits for no one, and we're just along for the ride in this thrilling, slightly terrifying, adventure.
So, as we continue to navigate this complex landscape, let's not forget the importance of robust data protection measures and collaborative international efforts to safeguard sensitive biological information. After all, what could possibly go wrong?
-------------------------
This document provides a comprehensive analysis of the security implications biological data use. The analysis explores various aspects of biological data security, including the vulnerabilities associated with data access, the potential for misuse by state and non-state actors, and the implications for national and transnational security. Key aspects considered include the impact of technological advancements on data security, the role of international policies in data governance, and the strategies for mitigating risks associated with unauthorized data access.
This view offers valuable insights for security professionals, policymakers, and industry leaders across various sectors, highlighting the importance of robust data protection measures and collaborative international efforts to safeguard sensitive biological information. The analysis serves as a crucial resource for understanding the complex dynamics at the intersection of biotechnology and security, providing actionable recommendations to enhance biosecurity in an digital and interconnected world.
The evolving landscape of biology and biotechnology, significantly influenced by advancements in computer science, engineering, and data science, is reshaping our understanding and manipulation of biological systems. The integration of these disciplines has led to the development of fields such as computational biology and synthetic biology, which utilize computational power and engineering principles to solve complex biological problems and innovate new biotechnological applications. This interdisciplinary approach has not only accelerated research and development but also introduced new capabilities such as gene editing and biomanufact
Self-Healing Test Automation Framework - HealeniumKnoldus Inc.
Revolutionize your test automation with Healenium's self-healing framework. Automate test maintenance, reduce flakes, and increase efficiency. Learn how to build a robust test automation foundation. Discover the power of self-healing tests. Transform your testing experience.
30. Image courtesy of stockimages / FreeDigitalPhotos.net
Tip #1
Usually, data distribution is
more or less uniform, so, in
general, prefer parameterized
queries over non-
parameterized queries.
31. Image courtesy of stockimages / FreeDigitalPhotos.net
Tip #2
When data is not uniformly
distributed, rewrite your code
using one of the methods
shown in this session.
32. Image courtesy of stockimages / FreeDigitalPhotos.net
Tip #3
Avoid the use of local
variables as an alternative for
parameters.
Use parameters instead.
33. Image courtesy of stockimages / FreeDigitalPhotos.net
Tip #4
Don’t change parameter
values inside your stored
procedures.
Pass the calculated values to
inner stored procedures to
use parameter sniffing.
34. Image courtesy of stockimages / FreeDigitalPhotos.net
Tip #5
Force parameterization only
when you have no other
choice.
Prefer forced
parameterization at the
query template level.
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