Webinar
How to improve CSAT across all channels
48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2023. Rightly so, as customers today expect an elevated and seamless experience whether they shop online or in-store, and are not afraid to switch brands to get it. As such, a strategy that focuses on listening to customers and creating consistent omnichannel engagement is more important than ever.
Using our ‘Ask, listen & act framework’ we will show you how to take your CX to the next level by increasing customer satisfaction across all key channels.
In this webinar you will learn to:
- Ask the right questions to find out what matters most to your customers
- Listen to your customers across all touchpoints to quickly resolve dissatisfaction
- Take action to to positively impact key KPIs such as NPS, CSAT, and retention
- Identify and fix customer pain points, boost CSAT scores, and drive revenue growth with SurveyMonkey.
Plus, learn best practices for integrating your CX solution to achieve maximum success!
