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Frequently Asked Questions (FAQs)
General
Account
Usage
Partnerships
Offers
Payments and Renewals
General
What is Times Prime?
How can I become a member?
How to use Times Prime?
What are the benefits of the membership program?
How much does the membership cost?
I don't live in India. Can I still buy the membership?
Do I need to sign up separately for the Times Prime membership with both Gaana and TOI?
What is Times Prime Lite?
How to get Times Prime Lite Membership & how can I activate the same?
Can I upgrade my lite membership to the regular annual membership?
Where can I find my membership status?
I'm unable to buy Times Prime membership. What should I do?
Can I gift a Times Prime membership?
How to contact Times Prime customer care?
Account
How can I delete my account?
Usage
How to check my savings from Times Prime?
How to refer someone with my Times Prime referral code?
I did not receive cashback for my referral code. What should I do?
How to change my registered number on Times Prime?
My offer coupon is not working. What to do?
Partnerships
How do I become a Times Prime partner?
How to do a business collaboration with Times Prime?
Offers
How to activate an offer on Times Prime?
Is TOI ePaper included under Times Prime?
Payments and Renewals
What payment methods do you support?
What is Times Points?
Is it safe to make a payment on Times Prime?
How do I renew my Times Prime membership?
How can I opt-out of auto-renewal?
I want to cancel my subscription. Will I get a refund?
How to purchase Times Prime with an offer code?