MYIO 12+

So buggy and not user friendly

This app is extremely buggy. It won’t let you use your phone in landscape mode for telehealth calls. I am constantly having issues with my call quality. I also cannot use this on my iPad. It’s incredibly frustrating. Not to mention you can’t even use their website on iPads or mobile devices. I dread using the app and having to have any interaction on it.

Developer Response ,

Thank you for your feedback! MYIO is intended to be used on a laptop or computer browser, or on a mobile phone. We’ve selected our supported devices based on software compatibility and security. Please know that we understand the frustrations that come from these limitations and have recorded your comments for our development teams.

Not user friendly, not adhd friendly

This is fraught with issues. I’ve only used it for 2 interactions so far and found it to be a terrible portal. First it doesn’t let your phone save the username/password, and has no prompt to remember those things. The intake form format was too small and kept resetting to that size and wouldn’t go into landscape mode. The curser moved along to the different boxes to be filled when I pressed next button but seemed to skip the optional ones, but not consistently. When I got to a questionnaire with a 0-10 scale, the drop down menu wouldn’t let me go past 7. The menu would disappear. Perhaps if I had a tablet, I could have filled it out? Not sure. Perhaps if the app could be opened on desktop pc? Then I could at least do the intake form? Maybe… then I messaged my provider and the messaging system had a bunch of issues too! Just to send a little note! This is an unfinished app imo or is it just bad? Idk. For mental health patients, your app needs to do a lot better. :/

Not good in any way

Website is basically useless, tried on multiple laptops with multiple browsers, and continues to say it’s unsupported. Not really sure the unicorn of operating system, browser, etc would get this to actually work.

Never been able to get a password to work for more than 24 hours, trying to reset doesn’t work because it keeps going in a loop….sends email with link to go to a page to reset password, which only sends an email with a link that goes back to the same page. Did they never actually test their own software?

So, haven’t ever used the app because it’s so fraught with issues I’ve not been able to log into it. Will sadly probably have to change providers because of this awful “tool”.