Oticon Companion 4+

1 March Updste: Oticon Contacted me, a positive! Second point, my Oticon Companion app at this moment believes I am NOT CONNECTED TO MY iPad BUT I AM CURRENTEDLY STREAMING MY TV TO MY OTICONS! Obviously, I cannot adjust/view anything until I shutdown my iPad and aids and restart from scratch! Oticon is adding features but not correcting Companion’s common failures! The iPadOS is not identical to the IOS for iPhones, it seems they are focused on iPhone owners?

My iPad Pros have the Companion app repeatedly immediately close! Irritated, YES THIS IRRITATES ME! — I have the latest iPadOS and find if I repestedly recycle power off then on, I can overcome this failure. You know I should not have to! I am writing this message immediately after this multiple failure of Companion to STAY OPEN, rather then close in less than ONE SECOND! The interface is to disorganized, with action paths by the user unclear unless you use Companion often. With this Companion could save several steps when Apple’s iOS path to Pair the aids fails (5 steps to ask for Pairing!); Companion offers Pairing ON FAILURE (never Paired for me though). But this Pairing Help can be accessed faster within Companion when you can adjust other wanted actions to apply to your Oticon aids. Landscape mode for iPads!

Dear AvianoSaint, thank you for reaching back. We would be glad to follow up on what you described here. Please, reach out at [email protected] mentioning this review and they will be glad to investigate on the behavior. Kind Regards, Oticon

When it works not bad, but when it acts up little help and DAYS before a general response comes from developer/app/unknown entity! Then vague query like they never read original request for help!
Next it must be YOUR fault! I only have 1 streaming source it is for the TV!
So blaming issue on multiple streaming sources… not sure why things are designed with so many middlemen!?!
One thing to deal with and cope with hearing loss; quite another to be offered a solution… that works sometimes! So much is missed with power downs reboots deleting and reinstalling and all the troubleshooting; almost as if it is designed to FAIL when you want to use it!
Turn down volume before logging off, when powered up again it is back at high volume level!
Sticky settings… grrrr and help desk is many time zones away!
What is the point of selling tech if it isn’t helpful!
People can’t be reached in a timely manner!

This isn’t about among or some inane activity, quality of life!!!
Stress on top of stress!!!

Dear user, we are sorry to hear about your experience with support. As you are located in the USA, you might want to look into the Oticon connectivity hotline. They will be glad to help you! Kind Regards, Oticon

SO glad to find these comments. I truly thought I was losing my mind. My Previous hearing aids were less than $1000 Resound hearing aids that were very reliable and easily accessible Simple pairing with the iPhone : Take them from the substantial closed charger. Put them in my ears and turn on the phone! These $6,000 Oticons have no relationship, consistent pairing nor clear guidance for operation. The Resound User interface was graphic and animated. These Oticon aids and charger are unwieldy and frequently just turn off after wearing for an hour or two. I’ve had them for 2or3 months, with a lot of visits to the office. The performance is deteriorating and every visit cost (even if my dog HAD NOT eaten them and caused them to require replacement ) I then paid TWO HUNDRED DOLLARS for a heavier charger that closed so that it could sit on my nightstand and not exposed, inviting the puppy to take the devices, being far more interesting than her many objects DESIGNED and abundantly available for chewing. I was originally going to get Resound devices. If I can return these Oticons

Dear user, we would like to investigate in the root cause for the connectivity issues that you are experiencing. Do not hesitate to reach out to the Global App Support team at [email protected].
Kind Regards, Oticon