Complain about the BBC

Other than in exceptional circumstances, you must first complete the BBC’s complaints process.

Exceptional circumstances which might lead Ofcom to accept a complaint which has not previously completed the BBC’s complaints process may include (but are not limited to) where there are potential concerns about material that:

• is likely to incite crime;
• may cause financial or physical harm, or harm to minors;
• involves under 18s in a programme or series;
• raises problematic issues of a systemic nature within the broadcasting industry that may affect the BBC; or
• has resulted in a ‘whistleblower’ complaint that it may not be appropriate for the BBC to resolve first.

The final decision as to whether any exceptional circumstances apply rests with Ofcom.

What now?

• Complain to the BBC
• Continue with your complaint to Ofcom (you will be asked to explain your exceptional circumstances in the form).