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My Spectrum

4.6
811K reviews
10M+
Downloads
Content rating
Everyone
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About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.
Updated on
Apr 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 2 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
788K reviews
heather copen
May 3, 2024
Staff is very helpful when calling in with an issue, and try to resolve quickly. A little disappointed with the Internet service. we have had issues for past 2 months & were told it was router issue, yet our account was only credited $20.00. I would think it would be credited the full amount of $89.99 considering it was an issue on their end. I have been unable to do work for 2 months. On a brighter note, cellular service seems to be good, no dropped calls & love the upgrade every 30 days!!
2 people found this review helpful
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Joann O'Neal
April 28, 2024
We have used Spectrum going on 6 years now for both the internet and mobile. We previously bundled TV service as well, but found we didn't use it except special events like football season and a little around Christmas, so we cut back. I honestly only have good things to say. Their pricing is good, mobile coverage has been fantastic anywhere we have lived or traveled, and customer support is in the top tier of all support divisions we have dealt with, in any industry, by comparison.
75 people found this review helpful
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Janelle P.
April 23, 2024
I hate that it doesn't save my card when I try to make payments, so I always have to re-enter my credit over and over and over again. I don't use auto pay because I have other bills to pay as well, and I like to pay in payments. This app runs slow now and then; it's annoying. It's useful in some parts, but omg. It can be stressful. Don't even get me started on the app not opening...
47 people found this review helpful
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Charter/Spectrum
April 23, 2024
We are sorry to hear you’re having issues with the My Spectrum app. Please contact us by private message to provide additional feedback on Facebook (m.me/Spectrum), Twitter (https://twitter.com/ask_spectrum) or on our Community forum https://community.spectrum.net/discussion/169249/troubleshooting-issues-with-the-my-spectrum-app ^RJR ^RJR

What's new

Traveling abroad? Keep your Spectrum Mobile service with Global Day Pass. Eligible customers can pay a set daily price to continue using their mobile devices in select countries. If you have any feedback to share, please let us know in the Support section.