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Send us a message about refunds

If you booked your tickets direct with us, then the quickest and easiest way to request a refund or change your journey is via My Account
Once you've submitted a refund request via My Account, it will take 5-7 days to process.
If you’re unable to complete your refund or change of journey via My Account, please fill in the form below and we’ll aim to respond to your request within 28 days.
For tickets purchased through another retailer, you’ll need to get in touch with them directly for advice on refunds or amendments.

Personal details

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Title ∗ Title is required

First name ∗ First name is required Please enter proper characters

Last name ∗ Last name is required Please enter proper characters

Email ∗ Email is required Please enter a valid email address

Postcode

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Journey

Scheduled departure date ∗ Scheduled departure date is required

Scheduled departure time ∗ Scheduled departure time is required

Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case. ∗

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Allowed ticket file types are ".pdf", ".jpg", ".jpeg", ".png" Ticket, receipt, or proof of purchase. Please also attach your seat reservation if you have one. We need this evidence before we can offer any compensation that you may be due. Do not send us your payment card number or bank details – These will be deleted and will delay our handling of your case. is required

Description (5000 characters maximum), such as booking reference, your reason for refund, any medical proof (if required) and ensure you provide a clear image of your tickets cut up. ∗

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Please help us to protect your data by NOT sharing any bank account, or other payment details in this form

Description (5000 characters maximum), such as booking reference, your reason for refund, any medical proof (if required) and ensure you provide a clear image of your tickets cut up. is required We are unable to submit your form with some of the special characters you’ve used entered

Refunds

Personal details

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Journey