BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

BBC Radio 5 Live | Under investigation

Why am I unable to listen to BBC Radio 5 Live from outside the UK?

BBC Radio 5 Live is unavailable outside the UK

Smart speaker | Update

Why am I unable to access BBC Sounds on Alexa even after linking my account?

Some users are being asked to link their account despite already signing in on Alexa devices

Smart speaker | Update

Why do BBC Sounds streams stop or cut out when listening on my Alexa device?

BBC Sounds playback on Alexa stops or cuts out