BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

Connected TV | Under investigation

Why is audio not heard when playing programmes on Sky Glass?

No audio is playing for some Sky Glass users

Smart speaker | Update

Why am I unable to access BBC Sounds on Alexa even after linking my account?

Some users are being asked to link their account despite already signing in on Alexa devices

BBC Sounds | Update

Why are recent episodes not appearing in Latest within My Sounds?

Recently repeated episodes of subscriptions not appearing in Latest in My Sounds