Get the best out of BBC Sounds and fix issues with our really helpful support site.
BBC Sounds help and FAQs
Known issues
BBC Radio 5 Live | Under investigation
Why am I unable to listen to BBC Radio 5 Live from outside the UK?
BBC Radio 5 Live is unavailable outside the UK
Smart speaker | Update
Why am I unable to access BBC Sounds on Alexa even after linking my account?
Some users are being asked to link their account despite already signing in on Alexa devices
Smart speaker | Update
Why do BBC Sounds streams stop or cut out when listening on my Alexa device?
BBC Sounds playback on Alexa stops or cuts out