Why am I unable to access BBC Sounds on Alexa even after linking my account?

Smart speaker | Update

We are aware that some users are being asked to link their account on the BBC Sounds Alexa skill, despite already doing so.

We are investigating this and will update this page with more information when we have it. 

In the meantime, there are a few things you can try to resolve this issue:

  1. There are now four possible ways to link your account, shown on our How do I sign in on the BBC Sounds Alexa skill? page. If the way you've tried isn't working, please try the others.
     
  2. It may be that the device profile is not the same as the account profile. Try saying “Alexa, switch profile” or “Alexa, switch to [your first name]’s profile” and trying to link your account again.
     
  3. Please try unlinking your account, and re-linking. Steps to do this are as follows:

    •    Open the Alexa app;
    •    Tap ‘More’ in the bottom-right corner;
    •    Tap ‘Skills & Games’;
    •    Tap ‘Your Skills’ in the top-right corner;
    •    Scroll to find the BBC Sounds skill, and tap it;
    •    Tap ‘DISABLE SKILL’, then tap ‘DISABLE’;
    •    Tap ‘ENABLE TO USE’ and follow the steps to log in;
    •    Try to launch the skill again