Client Advisor

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy, and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

WHAT WE BELIEVE IN

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People.

WHO ARE WE LOOKING FOR

A Client Advisor for our Concession Handbag Store In Nordstorm. The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission. This role has a base hourly rate plus commission.

Client Centric Activities:

• Strong product knowledge
• Master the Client Journey
• Create strong client relationships.
• Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones.
• the client through every selling opportunity - walk in, private appointment, phone consignments.
• Participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
• Any client issues to Team Manager (if applicable) or Store Manager/Director

• Merchandise and Visuals:
• with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

• Knowledge and understanding of company policies and procedures.
• to use POS system to perform all client transactions.
• an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• 2 years of experience in similar role in luxury retail industry
• track record in sales
• knowledge in product and client journey
• be a team player.
• organizational and follow up and time management skills.
• confidence and ability to develop relationships with clients, team and the business.
• and concise communication skills – verbal and written.

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.