This is a remote position.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. The CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.
Requirements Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. The CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.
Requirements Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Assist in training junior Customer Support Representatives
- Strong written communication skills with a keen attention to detail.
- Prior experience in customer service, preferably in a digital environment.
- Proficiency in typing and data entry.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Problem-solving skills and the ability to think on your feet.
- Empathy and patience when dealing with user concerns.
- Health Insurance: Insurance covers vision and dental.
- Work/Life Balance
- Tuition Reimbursement Assistance and amp; Education Life Works
- Employee Stock Purchase Plan
- Employee Wellness and 401k plans
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Software Development
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