Fraud Risk Manager

About the Company

Through a digital-first, mobile-centric, highly configurable credit card solution, Deserve is powering the future of fintech. Using machine learning and alternative data, Deserve partners with universities, associations, financial institutions, fintechs, and modern consumer brands to develop, rapidly deploy and power white label and co-branded credit card programs for any audience. Deserve is a venture-backed fintech company whose investors include Goldman Sachs, Visa, Mastercard, Sallie Mae, Accel, Pelion Venture Partners, Aspect Ventures, and Mission Holdings.

About the Role

As a key leader of the Fraud Risk Management team, the Fraud Risk Manager will be responsible for identifying and mitigating a range of fraud risks related to credit card underwriting, account transactions and payments. This individual will effectively partner with several cross-functional teams including Product, Data Sciences, Collections and Compliance to implement and monitor fraud risk strategies across Deserve’s credit card programs.

The role presents excellent exposure to multiple business clients with unique business models seeking to engage in both consumer and small business lending. It is also highly visible with frequent interactions needed with senior management both within Deserve and its business partners.

Key Responsibilities

• Manage all major fraud risk types: Synthetic/ Third party Identity, Bust out, Check kiting, Elderly abuse, Fraud ring activity etc.
• Analyze multiple application and performance data sets to develop actionable insights
• Partner with other risk managers in Fraud and Collections to holistically mitigate portfolio level risks
• Mentor and develop direct reports and junior talent
• Manage several fraud tools used in the application process and continually identify opportunities for improvement
• Manage business partner relationships as related to fraud mitigation and manual review operations
• Manage manual review process and maintain accountability for review quality and timeliness
• Write and develop procedures for training and partner review
• Identify and mitigate fraud blind spots in partner programs
• Stay abreast of industry best practices and tools to ensure Deserve is at the forefront of fraud mitigation

Qualifications

• Bachelor’s Degree required or equivalent work experience
• At least 3 years of experience with account origination fraud prevention in the consumer financial services sector
• Ability to independently access data using SQL programs and databases
• Familiarity with industry standard tools for fraud risk mitigation
• Experience with document review
• Ability to work autonomously with minimal supervision
• Familiarity with basic tenets of regulatory compliance as it relates to credit card programs.
• Exceptional verbal and written communication skills to effectively communicate complex issues/ideas with clarity and influence decision makers
• Proficient with PowerPoint and Excel

Location

Remote