51. The One Star Chef
The customer is always right - or are they? Matthew Syed looks into the the story of a unique Italian restaurant and the world of online reviews.
When chef and independent restaurateur Davide Cerretini first opened his restaurant, it was a dream come true. But that dream quickly soured when he came head to head with ever more pushy and demanding customers. And then online reviews came along...
In this story of how one man took on his critics, Matthew Syed examines the role of online reviews - good and bad- in modern consumer culture and delves into whether the customer really is "always right".
Featuring Davide Cerretini, restaurant critic Jay Rayner, Dr Jo Cohen and Ewa Maslowska.
Presenter: Matthew Syed
Producers: Leigh Meyer and Pippa Smith
Series Editor: Katherine Godfrey
Sound design and Mix: Naomi Clarke
Sideways theme by Ioana Selaru
A Novel production for BBC Radio 4
Last on
Broadcasts
- Wed 1 Nov 2023 16:00BBC Radio 4
- Mon 6 Nov 2023 00:15BBC Radio 4
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Matthew Syed explores the ideas that shape our lives, making us see the world differently.