Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 6 March 2024
An overview of relevant General Conditions and how they protect small and larger businesses
Published: 27 February 2024
Not everyone can be an expert on connectivity and communications products, so this starter pack will help you gain some initial understanding.
Published: 19 December 2023
Find out the benefits of communications for your business
Published: 20 June 2023
Ofcom is working to ensure that businesses can take advantage of competition in the market and switch with maximum ease and minimum hassle.
Published: 3 April 2023
Last updated: 3 April 2023
Advice on mobile switching for businesses
Information on the process of switching broadband and who to contact for help.
Information on the process of switching landlines and who to contact for help.
Published: 13 October 2022
Last updated: 16 March 2023
Our service quality report takes into account to the needs and experiences of SMEs.
Published: 5 October 2016
Many services are now available by phone 24 hours a day, seven days a week. This has provided greater convenience and accessibility for many customers, including disabled customers who sometimes find using high street shops and services difficult.
Published: 16 January 2023
Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.
Our jargon buster helps to explain what many of these terms mean in order to enable you to make an informed choice about the products and services that could help your business.
If you're thinking of signing up to a new contract, there are a few things you might want to consider first.
Published: 14 October 2022
Ofcom's advice on choosing the right postal service.
List of organisations that offer support and advice.
Information on the rights and protections that are in place to help you, including Ofcom's General Conditions and the Business Broadband Speeds Code of Practice.
Published: 14 August 2019
Here we explain more about the Voluntary Business Broadband Speeds Code of Practice which will be in force from 30 September 2016.
Published: 22 May 2017
If your organisation uses a ‘non-geographic’ service number for people to contact you - that’s one beginning 08, 09 or 118 - you need to be aware of changes made in 2015 to how these numbers are charged.
