Coveo

🚨 Hot off the press - Coveo Joins the MACH Alliance, Enabling More Businesses to Leverage Best-in-Breed Composable AI Technology to Meet Customers' Evolving Expectations and Drive Business Value 🚨 We're thrilled to announce that Coveo has joined the MACH Alliance, the group of independent tech companies dedicated to advocating for open, best-of-breed technology ecosystems. Our inclusion in the MACH Alliance recognizes our strength in composable AI technology, meeting the MACH standard of modern technology: microservices based, API-first, cloud-native SaaS, and headless. "It’s a natural step for us to join the MACH Alliance, as we support their mission to drive remarkable digital experiences through open and connected enterprise technology,” said Lisa G., General Manager of Commerce at Coveo. Joining the MACH Alliance acknowledges that the Coveo Platform, with its out-of-the-box integrations and support for open MACH architecture, can be adopted with confidence to meet evolving customer expectations — and deliver business value.” ⏩ Read the full press release: https://bit.ly/4bbc8WR ⏩ Lisez en plus: https://lnkd.in/ek-NeRJj #CoveoAI #GenAI #MACHalliance #composableai #ecommerce

Joins-toi à nous le 16 mai prochain à 18h pour le Meetup "CDK comme agent de changement : Transformer l'infrastructure avec Coveo" tenu à notre bureau de Québec en collaboration avec AWS User Group! Dans le cadre de cette présentation, Antoine Généreux, spécialiste infonuagique staff chez Coveo, présentera l’évolution de l’adoption de services AWS chez Coveo ainsi que les défis liés à la croissance organisationnelle et l’évolution rapide des requis technologiques qui ont motivé la création d’un nouveau cadre d’infrastructure basé sur AWS-CDK. Curieux. se d'en apprendre davantage sur les mécaniques principales du cadre, de l’impact réciproque des structures technologiques et organisationnelles implémentées? C'est ta chance! Inscris-toi dès maintenant, les places sont limitées 👉🏽 https://bit.ly/4cWMJlA

The race to ROI with GenAI is on. Stay ahead of your competitors with insider recommendations from AI experts TSIA World Orlando! Our team will be at booth #511 next May 6-8. ⏩ Reserve your spot: https://bit.ly/4aMEk2y #CoveoAI #GenAI #TSIA #customerservice #contactcenter

🛩 Wishing our friends at United Airlines a happy #Worldpilotsday! 🛩 TechCrunch (Frederic Lardinois) recently sat down with their CIO to talk about how they are using AI to make flying the friendly skies a bit easier. ☕ So thank a pilot, clap when your plane lands and check out this article: https://lnkd.in/dQpdPQ28 #CoveoAI #generativeAI #CIO #worldpilotsday

And just like that, World Summit AI is a wrap!👏 What a great last two days we had, from Mathieu Fortier's insightful session on RAG, to product demos and interesting conversations around search, we truly had a blast! Thank you to everyone who stopped by our booth and attended our session, it was great meeting you🤝 #CoveoAI #GenAI #generativeanswering #searchrelevance

Full house for Mathieu Fortier’s session on RAG this afternoon at World Summit AI in Montreal 🔥 #CoveoAI #GenAI #generativeanswering #searchrelevance

“People are super into AI”🔥 Hear from Vincent Bernard, R&D Director at Coveo live from World Summit AI in Montreal! #CoveoAI #ai #generativeanswering #search #personalization

World Summit AI is in full swing! 🚀 If you’re in Montreal and are attending the event, mark booth B10 and Mathieu Fortier’s session “Search Relevance: The Key to Effective Retrieval Augmented Generation” at 2:45pm on your itinerary! #CoveoAI #GenAI #generativeanswering #searchrelevance

Airlines deal with vast and unique customers with very specific customer service questions. ❓What do I do if my luggage exceeds the weight limit? ❓I left my passport on the plane, where can I retrieve it? ❓Does this airline serve peanuts onboard? ❓Can I pack camping gear in my checked luggage? ❓I missed my connection, what do I do now? ❓What security measures do you have for escorting a minor? Generative Answering is a powerful tool to help customers find the accurate answers they are looking for quickly (while helping reduce the load on the contact center). This is an insightful post from an SEO expert, Doug Pierce, about how a major American airline is using our GenAI in customer support. #contactcenter #customerservice #customersupport #genAI #unitedairlines #SEO

We're thrilled to welcome Alexander Mahr, Director, ANZ to Coveo! 🚀 Alex is an innovative and driven leader, characterized by a unique blend of entrepreneurial spirit, global marketing acumen, and extensive experience in the APAC market. He demonstrated exceptional sales achievements, strategic proficiency in navigating emerging technologies such as AI, and a proven track record in leading diverse, cross-cultural teams to success. Prior to Coveo, Alex has over 10 years of experience in the digital marketing ecosystem, including 10 years at IBM's Watson Customer Engagement business unit and its spin-off Acoustic. Alex has been recognized as a thought leader in integrating AI & ML into marketing, delivering keynotes at various conferences and serving as former Head of Strategy. Welcome to the #Coveolife, Alex!