Instagram offers personal connection at every phase of the customer journey.
The Messenger API for Instagram enables brands to connect with customers on their preferred messaging channel. Integrating with existing tools and data, the Messenger API for Instagram makes managing high volumes of customer messages easier--helping to turn conversations into business outcomes.
Seamlessly connects to existing tools and databases, enabling a holistic view of customer engagement.
Streamlines workflows—allowing brands to respond to significantly higher volumes of messages in less time.
Enhance the customer experience with robust messaging features, automation support and a consistent, ongoing conversation thread.
Meet customers and resolve inquiries at scale on Instagram without redirecting to another channel
Combine the best parts of shopping in-store with the convenience of shopping online
When Kiehl’s Malaysia began receiving more Instagram direct messages, it found that keeping up with conversations from customers interested in purchasing products was challenging – the brand needed a better way to qualify leads and respond to customers quickly. To do this, Kiehl’s partnered with automation expert Jumper.ai to build and launch an automated experience for Messenger and to streamline its Instagram direct messages by implementing Messenger API for Instagram. With these solutions, Kiehl’s Malaysia saw a 30% increase in qualified sales leads and 3X more incremental sales in just two months.
more qualified leads compared to other channel
conversion rate from consultation to sales