Before users can begin conversations with an agent from non-local entry points, you need to set the agent's non-local information. An agent's non-local information determines which entry points it qualifies for; the more information you specify for an agent, the more entry points that agent can appear on.
Types of information
You can set a variety of non-local information for an agent:
- Regions
(
regionCodes) are the countries and localities in which the agent is allowed to launch non-local entry points. - Domains
(
enabledDomains) are associated with the agent and support starting conversations. Required for the sitelinks entry point. - Phone number
(
phoneNumber) overrides other specified phone numbers for conversations started from non-local entry points. Required for the non-local phone entry point. Call deflection phone numbers (
callDeflectionPhoneNumbers) identifies phone numbers that should display in the non-local phone entry point.Contact us (
contactOption) is a contact URL and contact methods available at that URL.
Edit non-location information
To edit an agent's non-local information,
- Open the Business Communications Developer Console and sign in with your Business Messages Google account.
- Choose your agent.
- In the left navigation, click Agent information.
- Under Entry points, check Non-local.
- Under Non-local, specify your agent's information in each sub-section.
- Click Save.
Once you confirm that the agent's non-local information is correct, you're ready to verify the agent.