Signing in and Registering
Having a BBC account means that you have a username and password that you can use to sign in to the CBBC website. There are some things on the website that you need an account for, like posting a comment.
To get a BBC account, get your parent or guardian to click on any ‘Register’ link and follow the instructions.
A ‘display name’ (or screen name) is the name that will appear when you write a comment on the CBBC website. It is the name for you to be known by without having to tell anyone your full name.
Everybody’s display name has to be looked at by our team of moderators to make sure it doesn’t break the rules. To make sure your display name doesn’t break the rules, ask an adult to check that:
You can still comment while you’re waiting for your display name to be approved, but your display name will appear as a U-number (e.g. U1234567). This will change to show your chosen display name as soon as our moderators have checked that it doesn’t break the rules. It can take up to two days for a display name to be approved.
There is lots you can do on the CBBC website without signing in but some things don’t work without a BBC account.
When you sign in you can:
We do not store any more data than we need or share your data with anyone else.
If you or your parent or guardian want to know more about how the BBC uses any personal details, please visit the BBC Privacy Policy.
If you would like your details removed from the CBBC website please visit this page to let us know.
There are two reasons why your display name might not be showing:
1. You might have only just created it, and our moderators have not looked at it yet. It can take up to two days for a display name to be approved.
2. Your display name has been rejected by our team of moderators because they believe it breaks the rules listed above. Don’t worry – you can change your display name at any time by going into your account settings. You’ll need to tell your parent or guardian that you’ve changed your display name, so they can go into their own account settings and approve it. It will then go back to our moderators for approval before you will see it on the CBBC website.
If you would like to change your display name then follow this link.
If you would like to make a complaint about your CBBC account then follow this link.
A username is the name you use to sign in to your account. Your username can be anything you want, but make sure you can remember it! Other children from the CBBC website never see this name.
A display name is the name that you’re known by on the CBBC website – everyone else can see it when you post a comment.
You need a display name so that we have a name to show above your comments on the website. We can’t show your username because this might contain your full name and it’s against the rules to reveal your full name on the CBBC website.
If your password doesn't work it might be because the computer is being fussy about capital letters and lower case letters. Check you’re using the right type of big and small letters.
Sorry, but you can’t reset your password if you’ve forgotten it. Instead you’ll need to register for a new BBC account.
Be sure to remember your password this time, but don't write it down anywhere in case someone finds it.
If you forget your username, you won’t be able to sign in to your BBC account, and you’ll have to make a new one. To stop it happening again, write your password and username in two separate, secret places that only you know about.
We are making some upgrades to the CBBC website. Although this will make the site better it does mean that some of the older games will not work as well and may have to be taken off the website.
We are always adding exciting new games. Check the Games page for the latest ones.
If a game won’t load properly it may be because you have a technical problem with the software on your computer. You might need to download something to make the game work. If you see a message that tells you that you need to download or upgrade, you can check our Technical Help page for how to do that.
To use CBBC comments, you need to create a BBC account. Your parent or guardian must create an account for you here
We read every comment before it appears on the site. As we get tons of comments each day, it may take a little while before your comment appears. Usually your comment will appear a couple of hours after you post it but sometimes you might have to wait up to 24 hours. If your comment breaks the rules it will be stopped from appearing on the website.
To make comments safe and friendly we need to have some rules about what you can’t say. You can read the full set of rules here. If your comment hasn't appeared after 24 hours and you don’t think you’ve broken any of the rules then contact us.
Never write anything that could identify you. For example, don’t write your address, school name, phone number, full name or social media details (we will stop any comments that contain those details).
When talking to people on the internet, you can never really be sure if they are who they say they are. Never arrange to meet anyone that you first met through comments. If you feel threatened or are worried about a situation online then contact us.
The CBBC website has lots of information about staying safe online.
A moderator is a person who reads all the comments that are written on the CBBC website and checks that they’re ok to appear. If a comment breaks one of the rules, the moderator stops it from appearing on the website. Any time that comments are open, there is a moderator checking them.
CBBC Comments are open 8am-8pm every day.
If you think that comments are not working, first check that you are signed in to the website. (To know if you’re signed in, check if you can see your username at the top of the page.)
If you still have problems, contact us and explain exactly what happens when you try to post a comment.
For your safety we have to keep a copy of all comments including what you say, your username, and when you wrote the comment. This will only ever be used if there is a complaint against someone.
If your comment raises concern for your safety, we may need to pass this on to be looked into to make sure you are safe.
For some CBBC votes you need to have a BBC account, just like you do to comment.
If you have any difficulties in registering please visit the BBC account information page
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