Maximize customer lifetime value with community knowledge sharing
Build your brand's community platform with Zapnito to drive customer engagement and retention at scale. Connect customers to the right trusted knowledge and people — at the right time
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What makes Zapnito different?
More than ever, your customers demand instant, trusted knowledge. Zapnito helps your brand provide a one-stop destination for personalized knowledge sharing experiences.
Personalization & collaboration
Guide individual members to the knowledge and people that will help them succeed
Scalability
Manage unlimited groups or multiple communities in a single custom branded online platform
Advanced analytics
Drive ROI with a 360° view of member engagement
Expert guidance
Focus on impact with strategic advice from our UK-based team
Drive frequent and valuable customer engagement
Consolidate tools and provide a single destination for customers to access the knowledge they need to succeed. Create more valuable brand touchpoints by connecting customers to their peers.
Features
Empower customers to find and contribute expertise
Give customers everything they need to share personal expertise and help each other troubleshoot challenges. Leverage community participation to enhance every stage of the customer lifecycle.
Features
Capture feedback and data to benefit your entire business
Centralize where you exchange ideas with customers to improve your product or service. Take full control of your community engagement data to identify opportunities to maximize retention and growth.
Features
Power community engagement to unlock 23% more revenue per customer
Aquisition
50%
increase in likelihood to buy as an active community member
Adoption
40%
increase in engagement with educational content
Retention
30%
decrease in likelihood to churn as an active community member
Advocacy
+12
increase in NPS score with Zapnito-powered community
Why do industry leading brands trust Zapnito?
From private groups to multi-brand communities — scale-ups and enterprise businesses trust Zapnito as their tech partner to power community-led growth.
Customize your design and layout
Build a one-of-a-kind community experience that is simple to navigate and matches your brand guidelines
Streamline community management
Eliminate spam and create positive member habits with easy-to-manage workflows, moderation and member permissions
Connect your existing tech stack
Sync data between tools, automate manual tasks and create a seamless user experience between branded platforms with SSO
Protect customer privacy
We're committed to ensuring security and compliance. Zapnito is GDPR and CCPA ready
“Zapnito has given us a platform for knowledge sharing, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the community.”
Ben Johnson Former Head of Communities & Engagement, Springer Nature
How do businesses use Zapnito?
Customer & Partner Engagement
Keep unlimited customer groups engaged with a one-stop destination for self-service, peer-to-peer connection, feedback and ideation
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Support & Self-Service
Help your customers to help each other succeed with a single brand platform dedicated to peer-to-peer education and collaboration
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Feedback & Ideation
Centralize where customers share constructive feedback and contribute ideas to improve your products, services and experiences
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Advocacy & Loyalty
Drive referrals, user generated content and reviews by empowering customers to celebrate achieving their goals with peers
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Join the Zapnito Community
Access expert community strategy resources and connect with 500+ community leaders from industry leading brands