CBBC - Technical Help

There are a few things you can do to make sure the latest games on the CBBC website work, please follow the steps below. 

1) The newer games on the CBBC website use the latest technology, so make sure your web browser is up to date so that you can play them.  Guides about how to upgrade your PC or Mac   Web Browsers .

2) You need to have JavaScript enabled in your web browser for CBBC Games to work.  JavaScript comes automatically installed with your browser and to check it is enabled is relatively easy.  Check out the JavaScript Guide  to help you do this. 

3) Unfortunately some older computers may not be powerful enough to run some of our newer games, don't worry if this is the case as there are still other games on the CBBC website that will work with lower spec computers.

4) If you have checked all of these things and still are having problems, please  contact the CBBC Website  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.

If you are not able to watch a video on your computer, please follow the steps below.

1) You will need to ensure you have JavaScript enabled in your web browser. JavaScript comes automatically as part of your browser and to check it is enabled is relatively easy.  Check out the  JavaScript Guide  to help you do this. 

2) Make sure you have an up-to-date web browser installed.  More information about web browsers .

3) If you have checked all of these things and still are having problems, please  contact the CBBC Website  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.

There could be a number of reasons why the site is not working.

1) A reason why the site may not be working is that we may be experiencing technical difficulties, which we always try to fix as soon possible. If this is the case please wait a little while and then come back to the site later, once we have had time to fix the problem.

2) If you are experiencing a persisitent problem with the site, please contact the CBBC Website  and give as much detail as possible, including information about your computer set-up so that we can try and solve the problem as quickly as possible.

A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. These cookies are used to store information about you for the next time you visit that site - information like where you went on the site and what you did. More infomation about Cookies from the BBC .

Cookie files are a great way for a website to remember you when you next visit, but if you want to surf the net without worrying about your privacy or security being threatened, you might want to stop them being sent.  Control BBC Cookies .

We use cookies on some of our games to save your progress or save achievements. If you delete the cookies or use a different computer, mobile or tablet your progress will not be saved.

The CBBC website is much more fun when you  Sign In, you can save some game scores and achievements as well as being able to comment and leave comments .  

You must be signed in to use the social functionality of the site, this is to ensure that you are safe online as all comments here are moderated by our team of helpers.

We do not store any more data than we need or share your data with anyone else. If you or your parent or guardian want to know more about how the BBC uses any personal details please see online at www.bbc.co.uk/privacy .

If your password or log-in doesn't work it's usually because the computer is being fussy about capital letters and little letters.

Let's imagine you chose the password "CheesyFeet" when you joined the boards, that means you must type the capital C and the capital F every time you want to log in as if you forget and type "cheesyfeet" without both the capital letters, it locks you out (the same is true for your login name).

If you've tried all possible combinations of your password and it's still not working, we're sorry but you'll have to register again as if you're a new member because we can't give out passwords for security reasons.

If you have a question about a CBBC TV show you may find the answer in our TV FAQs .

If you cannot find the answer to your question, please check out the General Web FAQs and TV FAQs . If you answer still is not there, please  contact the CBBC Website .