Scam Season: Heat Pumps and Travel Insurance

In our series on scams this week we examine what's known as The Spell.

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Call You and Yours: Have you ever been put under the spell of someone trying to scam you?

Call You and Yours: Have you ever been put under the spell of someone trying to scam you?

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Scam Season, Smart Meters and Customer Service

We find out what it takes to break the psychological spell scammers cast on their victims.

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Under the Spell

Under the spell of criminals. How a couple lied to banks trying to protect them from fraud

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First-time Buyers, Safe Hands Investigation and Garden 'Pub-sheds'

As first-time buyer woes mount up, is home owning just for elites?

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Call You and Yours - Christmas Spending

Call You and Yours - covering the cost of Christmas?

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Ticket Office U-turns, Estate Agents, and Electric Cars

What does the U-turn on the planned closure of rail ticket offices mean for passengers?

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Gap Finders - Layla Sargent from The Seam

Winifred Robinson hears from Layla Sargent, founder of The Seam, an online repair service.

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Student landlords; NS& I woes; Holiday trends

The race to find student digs as more landlords sell up because of high mortgage rates.

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Call You and Yours: NHS Waiting Lists

How are NHS waiting lists affecting you and your family?

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Stolen House, Banking Hubs and Coffee

What's happened to the banking hubs planned to plug the gap left by bank branch closures

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Gap Finders: Ed Perry and Rosie Brown from COOK

Today's Gap Finders are Ed Perry and Rosie Brown from COOK.

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Shop workers, M&S, Drip pricing

A charity representing shop workers say half of staff feel unsafe. We find out why.

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Call You and Yours: Private Parking Firms

On today's phone-in we're asking what's your experience of private parking firms?

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Stealing Fuel, Advent Calendars, Black Friday Tactics

Why independent stores are banking on Advent calendars this Christmas.

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Gap Finders: Kate Stewart

Today's Gap Finder is Kate Stewart, an entrepreneur from Liverpool.

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Full Fibre Broadband, Standing Charges and Stolen Houses

We find out why getting the fastest broadband can be an excruciatingly slow process.

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Call You and Yours: Black Friday

Is it worth shopping in the Black Friday Sales?

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High Street Struggles, Giving Tuesday and Meat Substitutes

Sales have dived at the world's largest meat-substitute makers, has fake meat had its day?

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Gap Finders: Sach Kukadia from luxury jewellery brand 7879

Today's Gap Finders is Sach Kukadia from luxury jewellery brand 7879.

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Leasehold Reform, Luxury Brands and Parcel Deliveries

Michael Gove is reforming leasehold. Will it be enough?

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Call You and Yours: Housing Market

What's your experience of the property market like right now?

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Charity Shop Sales, Using a Lasting Power of Attorney and Christmas Wine

Charity shops say they are losing out to booming online second-hand clothes websites.

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Gap Finders: Thomas Gibson from Noted Aromas

Today's Gap Finder is Thomas Gibson the founder of Noted Aromas.

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Rent Trap; Fake Banking App Scam; Theatre Behaviour

New fake bank app scam warning.

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Call You and Yours: Smart Meters

How are you getting on with your smart meter?

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Ofgem, Student Accommodation and Gaming

We meet one of the energy regulator’s bosses, Tim Jarvis.

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Gap Finders: Amber Probyn and Hazel McShane from Peequal

Gap Finders: Amber Probyn and Hazel McShane from Peequal

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Baby Banks; Gazundering; Used Cars

Increasing demand for baby banks.

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Call You and Yours: It's an Online World

How are you coping in an increasingly online world?

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Private medical cannabis clinics, Pet Christmas presents, Size of cars

The number of people turning to private medical cannabis prescriptions is increasing.

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Gap Finders: Zip World co-founder Sean Taylor

Gap Finders: Zip World co-founder Sean Taylor

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BNPL, Police scam puppet, Foraging for Christmas

Debt charities concern over Christmas buy now pay later spending.

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Call You and Yours: Christmas decorations

Call You and Yours: How are you getting your home ready for Christmas?

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Christmas Coaches, Million Dollar Lover and the Rise of Craft

The coach companies cashing on rail misery this Christmas.

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Gap Finders - Matthew Glover from Veganuary

Meet the co-founder of the Veganuary movement.

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Pubs for sale; Food supply fears; E-scooter confusion

Big increase in pubs up for sale as more landlords call time

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Call You and Yours : Have your spending habits changed?

Call You & Yours: Have your spending habits changed?

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Childcare Fees; CES; Kids Skincare

Why some parents eligible for help with childcare are worried they won't get it.

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Gap Finders - Steven Smith, founder of Poundland

Today's Gap Finder is Steven Smith, the founder of discount chain Poundland.

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Fake Car Hire Companies, M&S and First-time Buyers

Criminals are using fake car hire firms to lumber innocent people with fines.

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Call You & Yours: Prescription Medicine Shortage

Call You & Yours: Are you having difficulty getting hold of prescription medicines?

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Fake Vets; Loan Charge, Car Finance Mis-selling

Alarm bells over the rapid rise of dog fertility clinics.

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Gap Finders - Ramona Hazan from Ramona's

Ramona Hazan, the founder of Ramona's, talks about the gap she found for houmous.

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Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

What help is there for social care bills?

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Call You and Yours: Paying for Care

Call You & Yours: We want to know, how are you paying for care costs?

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Loan Shark Funerals, Criminal Car Crimes and Nectar Card Cloning

Loan shark funerals, criminal car crimes and Nectar card cloning.

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Gap Finders: Daniel Attia the founder of Yopa and Creature Comforts

Today's guest is Daniel Attia the founder of Yopa and new vet service Creature Comforts.

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Stolen Loyalty Points, EV Charging and Unexpected Deliveries

Points used to mean discounts but for some loyalty scheme members that’s not the case.

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Call You and Yours: How are smoking and vaping affecting you, your family and your friends?

How are smoking and vaping affecting you, your family and your friends?

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Pharmacy First, Home Batteries and Seaside Downsizers.

Will new rules on prescriptions help halt closures of pharmacies on the high street?

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Squats and Shoplifting

Shari Vahl uncovers the role 'squats' play for criminal gangs operating shoplifting rings.

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Train Fares; Banking Vans; Crochet and Knitting

There are more options for getting train tickets but choosing can be difficult.

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Call You and Yours - EVs

Does EV driving work for you right now?

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Mid-contract Price RIses, Northern Ireland Consumers and Michelin Awards

How do telecom companies justify raising prices mid-contract?

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Gap Finders - Jonny 'Bongo'

How a game of Bingo changed a night out into a new experience.

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Landline overcharging, Water Bills & Gaming

BT is fighting a claim that it overcharged millions of landline customers.

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Call You and Yours: Are you getting good value for money from your water company?

Call You and Yours: Are you getting good value for money from your water company?

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Ryanair vs booking sites, Auto renewal insurance and Fitbits

Why have some online travel sites stopped selling Ryanair flights?

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Gap Finders - Love Said

Two women share how they've filled a gap in support for victims of romance fraud.

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Food Halls; Boilers; Driving Theory Tests

Food halls have been doing well in recent years, but are they starting to struggle?

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20/02/2024

News and discussion of consumer affairs

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Lasting Power of Attorney, Mobile Phone Sales and EV Home Chargers

Why is it sometimes so difficult to use lasting power of attorney at your bank?

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Gap Finders - Fix Radio

We hear from the man who founded a radio station specially for tradespeople.

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Building Regulations, 60+ House Shares and De-Banking

A new scheme to improve building control is reported to be 'in chaos'. We find out why.

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Call You and Yours - New Build Homes

What's your experience of new build homes?

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Auto Renew Insurance Response, Fashion Retail and Hotel Boom

Why are hotels booming in the middle of a cost of living crisis?

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Gap Finders - Dave Fishwick

We talk to the man who found a gap in the banking industry.

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Charity Shops; World Book Day Costumes, Hybrid Cars

How have charity shops changed over the last 25 years. Can you still get quality bargains?

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Call You and Yours: What do you spend money on that makes you happy?

What do you spend money on that makes you happy?

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Gap Finders - David Lorenz

We talk to the man behind the idea to 'upcycle' cars – and bin lorries.

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Companies House Crackdown; Skincare Trends; Garden Offices

Companies House clampdown on fake firms. Scientific skincare. Do garden offices add value?

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Call You and Yours: Do you get value for money from your vet?

Call You and Yours: Are you getting value for money from your vet?

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Term Time Holidays, Water and Publicity Stunts

Fines for taking family holidays in term time will rise. What impact will this have?

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Gap Finders - Ruby Raut from WUKA

We speak to the Ruby Raut who created the UK’s first period pants company.

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Dental Tourism, Student Loans and Ticket Touts

More and more people are going abroad for emergency dental treatment. Would you?

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Call You and Yours: Childcare

What are childcare services like in your area?

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Inflation, Gig Tickets and Newbuild Mortgages

We delve into today's inflation numbers to find out what's fallen, what's risen and why.

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Gap Finders - Sarah Dunning

We hear about how one family found a gap in motorway services.

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Car club closures, ‘Not my debt!’ and celebrity brands

Insurance prices are pushing community car clubs to the brink.

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Call You and Yours: Probate

Call You and Yours - what's your experience of probate?

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Olympic Trips, Ultra-Processed Food and New Build Problems

Olympic trips, ultra-processed food and new-build problems.

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Gap Finders - Jayne Sibley

We speak to a woman who has set up a new debit card for people with dementia.

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The Cost of Living, Weddings and Downsizing

We look at the challenges of downsizing.

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Call You & Yours Surge and Dynamic Pricing

Call You & Yours: Does so-called surge pricing, paying more at peak times, work for you?

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Plan.com, village shops and solo travel

Plan.com, village shops and solo travel.

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Gap Finders - Sasha Haco

We speak to a tech company that uses AI to moderate harmful internet content.

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Buy Now Pay Later; White goods repairs; Luxury fashion sites

New data from buy-now-pay-later firm Klarna suggests 95% of purchases were paid on time

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Call You and Yours: Can You Afford to Retire?

Can you afford to retire?

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Mobile Data Contracts , "Un-banked" Communities and Fridge Magnets

The cold callers that sound like your mobile phone company but aren't!

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Subscription traps, Tourist tax, Ethical spending

Subscription traps, are you one of the 13 million that have you fallen in to one?

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Call You and Yours - Bank Branch Closures

How are bank branch closures affecting you?

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Insurance Fraud, Air Miles and Roaming Charges

Travellers love air miles but who benefits most, the consumer or airline?

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Gap Finders - Anna Moynihan from Taskher

We speak to the co-founder of an online platform that helps you book tradeswomen.

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Amazon Fresh, Goodwill Scams, Holiday Lets

Amazon Fresh came to the UK in 2021, but has it been a hit with consumers?

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Call You and Yours: Identity Fraud

Have you been affected by identity fraud?

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Missing Wills, Talking to Chatbots and Take Away Boom

Why do wills go missing? What can you do if it happens to you?

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Gap Finders – Chris Donnelly from Lottie

We speak to the co-founder of a business transforming care and retirement home bookings

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