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Customer Service

Need help?
Students
Every day we are approached by students from around the world who would like to write about our company. We are of course flattered but at the same time we must realise that at present we do not have resources to fulfill all the needs.

So unfortunately we are not able to:
- Provide specific information for projects and theses etc.
- Answer questionnaires
- Set up interviews with persons from our organisation etc.
We recommend that you check out our Newsroom where you will be able to find our latest press releases.

We also invite you to check out the Responsibility section.

We wish you all the best and good luck with your project.
GDPR

For GDPR requests, please call +42 0 312 778 197 or write us an email.
This e-mail address is intended as an inbox for Employees, former Employees and Candidates requesting access to their personal data. For all other requests, please contact Customer Service at https://www.lego.com/service

What is GDPR?
GDPR is a new EU regulation; General Data Protection Regulation. It regulates how organizations and corporate companies process personal data.

What do we do?
We are here to help when Employees, former Employees and Candidates request information about personal data.

Should you be a Customer or Consumer with a GDPR request, please reach out to our Customer Service at https://www.lego.com/service

Ideas

We like nothing better than seeing our fans get creative, so we’ve made space for fan suggestions on our website. Now you have the chance to be a designer yourself. You can show off your amazing custom models and collect supporters for your ideas. You’ll also be able to admire the ideas of other LEGO® fans and even get votes that could lead to making your idea a reality.

Before you start working on your creation, there are a few things to keep in mind. We can only accept product suggestions when they’re submitted to LEGO® Ideas, built out of LEGO® bricks and meet our other Project Guidelines.

Curious? Go to LEGO.com/ideas

Charity and Donations

We are indeed honored and flattered by the requests we receive everyday for LEGO products for various kinds of charities. Unfortunately, we cannot oblige all of these requests. Therefore, we need to focus on a number of well-defined areas and purposes.

We support:

Projects that are 100% charitable. charitable organisations which promote children's play, learning and creativity.
Charitable organisations which support marginalised and vulnerable children.

We do not:

Give financial support or do sponsorships
Provide donations for lotteries, fairs, prizes, parties, events or the like
Donate products to summer camps, students projects, libraries or the like

If your project meets the criteria listed above and you wish to enquire about a product donation, please write to: [email protected]. At the moment, this email address is only able to fulfil qualifying requests from Denmark. For all charity and sponsorship requests from the US and Canada: [email protected].

Licensing

The LEGO Licensing portfolio covers various products such as:

Clothing, bags, bedding products
Books, magazines
Storage, watches, clocks, electronic accessory items, stationery

The LEGO Group partners with a limited number of licensing partners and has strong focus on product quality and safety as well as a high degree of LEGO DNA.

If you are interested in becoming a licensing partner within the above categories you can send your proposal to [email protected] and we will review if we have a current need for a new partnership.

How to become a LEGO retailer/distributor

LEGO products are already sold through lots of different shops: Toy supermarkets, specialty shops, national chains and department stores. We also sell directly through LEGO Shop and our LEGO Stores (the official LEGO shops).

If you would like to sell LEGO toys in your area, please contact the local LEGO Group office to discuss the possibilities.

Explore our locations worldwide Is the LEGO Group not in your area?

keynote speaker image two children and a mic

Looking for a key note speaker?

Due to a very high level of activity in the LEGO Group at present, we have to focus on daily business and are therefore not able to prioritize external activities such as acting as a speaker at conferences etc.

This applies not only to LEGO Group top executives, but also in general to senior management representing the LEGO Group.

Thank you for your understanding.