The WorkLab Guides

From how to use AI to dominate your task list to how to make in-person time count for your team, we've got you covered.

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Guide Overview

How to Deploy AI

We dive deep into the needs of specific roles in the organization to explain how AI can help you minimize digital drudgery and do more of what matters most.

AI + Customer Service

How AI Can Empower Customer Service Agents

Finding answers for frustrated customers is a challenge. AI can help.

AI + Field Service

How AI Can Give Field Service Technicians a Boost

From repairing an HVAC system to troubleshooting internet breakdowns, new technologies can smooth your processes.

AI + Sellers

How Sellers Can Use AI to Better Engage with Customers

Here’s a step-by-step look at how AI can help you simplify your processes, gain back time—and get smarter about selling.

AI + Marketers

How Marketers Can Use AI to Unlock Breakthrough Creativity

Marketing requires a wide range of skills—and a lot of prioritization. AI can help free up time for what matters most.

An illustration of various figures in different working situations walking forward together

The WorkLab Guides

How to Hybrid

Hybrid, remote, or in the office—flexible work is the new way we work. Here are your practical guides to in-person and asynchronous collaboration, resetting work-life balance, and getting hybrid meetings right.

Download the guides

A montage of illustrations showing the different ways to work and interact in the office. A man on a yoga mat does the downward dog position while looking upside down at a laptop that’s open underneath his body. Another woman is hugging a video monitor on which we can see six attendees of a videoconferencing meeting. Another woman stretches and rests her knee on a balance ball while working at a standing desk. Three women sit together, drinking from coffee mugs and chatting in a nook with couches and chairs and a table with a houseplant on it. A man and a woman huddle in conversation while sitting close together in two rounded chairs; the woman holds a tablet. A man sits on an elevated stool, watching as a woman sketches out an idea on a whiteboard. A man sitting in a wheeled office chair flings his arms and legs in the air while a female colleague pushes his chair around. A man in a wheelchair sits at a desk drinking coffee and working on a laptop.

In-Person Time

How to Make In-Person Time Count

Leaders want to see people on-site, but employees don’t know when and why to come in. Here’s how to make the most of your time together.

An illustration of three people sitting on top of a disproportionately small planet Earth. A man dressed in standard workplace attire sits on one side of the globe and holds a phone to his ear as he reads a book. A woman on the other side of the globe who’s dressed in a bathrobe dries her hair with a blow-dryer while working on a laptop she’s carrying. Another woman on the underside of the globe who’s dressed in casual clothes and sneakers sips coffee while looking at her smartphone.

Async Collaboration

How to Unlock Asynchronous Collaboration

Same time, different place? Or different time, same place? Here’s how to help your people work seamlessly across time and space.

An illustration of an overhead view of a woman sitting in a chair at a desk. She’s jotting down notes in a notebook with one hand and holding a full mug of coffee in the other hand. On top of the desk, there is a pile of notebooks with eyeglasses on top, an apple, a pile of Post-its, a houseplant, a closed laptop, a smartphone with wired earbuds, and two cats that are lounging on top of the work materials.

Work-Life Balance

How to Regain Work-Life Balance in the Age of Hybrid

Create a flexible culture where people don’t have to be “always on.” Here’s how to help your employees reclaim their time and focus on the tasks that matter most.