Tips on running an airport normally come from John Holland-Kaye, the Heathrow boss. Who better than him to explain how travellers have “better, more reliable journeys” if you actively stop them from flying: the reason he’s extended his 100,000 passenger cap until the end of October?
There’s no one like Holland-Kaye, either, for advice on friendly relations with airline customers: an issue underlined by the sensitive way he gave Emirates “36 hours” to turf long-booked passengers off its planes, with “threatened legal action for non-compliance”. He’s the fellow, too, for pointers on keeping the security queues down — blaming thicko leisure travellers too stupid to “remember” that “things like make-up, hand sanitiser, lotion, lip balm . . . all count as liquids”.
And it’s
