If you have recently set up home delivery with us directly and are yet to receive a paper, please be aware that your first delivery should arrive within 3 working days, or on your next eligible delivery day. Please wait until 8am during the week or 8:30am on the weekend before alerting us to a non-delivery. In the meantime, if you have access to our website you can login and read new editions from midnight each day.
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If your newspaper has not been delivered, or you have a complaint about your delivery service, please contact us so we can investigate the issue and apply any necessary credit to your account. You can either call us on 0800 018 5177 (selecting option 2) or speak to us on live chat by clicking here.