Seeing a Download Failed message on the BBC Sounds app on your mobile or tablet?
- Close the app completely and then re-open it.
For some people, this has allowed the download to complete in full.
- Make sure you have a strong internet connection.
Downloads will fail if the internet connection cuts out, so make sure you have a strong internet connection. You could try disconnecting your device from the internet and reconnecting to see if that helps. If you're using WiFi, resetting the network at the router can also make a difference.
- Using Amazon Fire or Android? Clear the cache on the app.
Some users have found that this helps. Sign out of your BBC account on the app first, then tap:
| Amazon Fire | Settings > Applications > Manage Installed Applications > BBC Sounds > Clear cache |
| Android | Settings > Storage > BBC Sounds > Clear cache |
- Outside the UK?
For rights reasons, it isn't possible to download on the BBC Sounds app when you're outside the UK. You can download podcasts from the website, though. Check this page for more information: How do I download a podcast episode from the website?
Still having problems?
Try these further steps:
- Uninstall the app
- Turn off the WiFi/mobile network on your device
- Restart the device
- Turn on the WiFi/network on the device again
- Install the BBC Sounds app again
Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again after deleting the app.