04/10/2023

News and discussion of consumer affairs

• 53 mins

Gap Finders: Oliver Montague from Swytch, the electric bike conversion kit

Gap Finders: Oliver Montague from Swytch, the electric bike conversion kit.

• 53 mins

Temu Data Sharing, Paying with Cash, HS2 Cancellation

Temu data sharing warning. The rise in cash payments. HS2 cancellation in the north.

• 53 mins

Call You & Yours: Private health care

We'd like to know if you've paid for private health care.

• 53 mins

Facebook Car Scams; NFT Crash; Pension Withdrawals

Lifting the lid on Facebook Marketplace fake car ads.

• 53 mins

Gap Finders: Marjorie Hayward who's combatting loneliness

This week's Gap Finder is Marjorie Hayward the founder of charities that combat loneliness

• 53 mins

Supermarket Loyalty Cards, Killer Cows and ADHD Medicine Shortages

Are supermarkets using loyalty card discounts to hide price rises?

• 53 mins

Call You & Yours: How are you going to pay your energy bills this winter?

Call You & Yours: How are you going to pay your energy bills this winter?

• 53 mins

Scam a Scammer; Affordable Art; Scrappage Scheme

The woman who played the scammers at their own game.

• 53 mins

Gap Finders - Mariella Satow from Sign Up Captions

Meet the uni student who brought sign language to Disney + and Netflix for the first time.

• 53 mins

Scam Season: Heat Pumps and Travel Insurance

In our series on scams this week we examine what's known as The Spell.

• 53 mins

Call You and Yours: Have you ever been put under the spell of someone trying to scam you?

Call You and Yours: Have you ever been put under the spell of someone trying to scam you?

• 53 mins

Scam Season, Smart Meters and Customer Service

We find out what it takes to break the psychological spell scammers cast on their victims.

• 53 mins

Under the Spell

Under the spell of criminals. How a couple lied to banks trying to protect them from fraud

• 53 mins

First-time Buyers, Safe Hands Investigation and Garden 'Pub-sheds'

As first-time buyer woes mount up, is home owning just for elites?

• 53 mins

Call You and Yours - Christmas Spending

Call You and Yours - covering the cost of Christmas?

• 53 mins

Ticket Office U-turns, Estate Agents, and Electric Cars

What does the U-turn on the planned closure of rail ticket offices mean for passengers?

• 53 mins

Gap Finders - Layla Sargent from The Seam

Winifred Robinson hears from Layla Sargent, founder of The Seam, an online repair service.

• 53 mins

Student landlords; NS& I woes; Holiday trends

The race to find student digs as more landlords sell up because of high mortgage rates.

• 53 mins

Call You and Yours: NHS Waiting Lists

How are NHS waiting lists affecting you and your family?

• 53 mins

Stolen House, Banking Hubs and Coffee

What's happened to the banking hubs planned to plug the gap left by bank branch closures

• 53 mins

Gap Finders: Ed Perry and Rosie Brown from COOK

Today's Gap Finders are Ed Perry and Rosie Brown from COOK.

• 53 mins

Shop workers, M&S, Drip pricing

A charity representing shop workers say half of staff feel unsafe. We find out why.

• 53 mins

Call You and Yours: Private Parking Firms

On today's phone-in we're asking what's your experience of private parking firms?

• 53 mins

Stealing Fuel, Advent Calendars, Black Friday Tactics

Why independent stores are banking on Advent calendars this Christmas.

• 53 mins

Gap Finders: Kate Stewart

Today's Gap Finder is Kate Stewart, an entrepreneur from Liverpool.

• 53 mins

Full Fibre Broadband, Standing Charges and Stolen Houses

We find out why getting the fastest broadband can be an excruciatingly slow process.

• 53 mins

Call You and Yours: Black Friday

Is it worth shopping in the Black Friday Sales?

• 53 mins

High Street Struggles, Giving Tuesday and Meat Substitutes

Sales have dived at the world's largest meat-substitute makers, has fake meat had its day?

• 53 mins

Gap Finders: Sach Kukadia from luxury jewellery brand 7879

Today's Gap Finders is Sach Kukadia from luxury jewellery brand 7879.

• 53 mins

Leasehold Reform, Luxury Brands and Parcel Deliveries

Michael Gove is reforming leasehold. Will it be enough?

• 53 mins

Call You and Yours: Housing Market

What's your experience of the property market like right now?

• 53 mins

Charity Shop Sales, Using a Lasting Power of Attorney and Christmas Wine

Charity shops say they are losing out to booming online second-hand clothes websites.

• 53 mins

Gap Finders: Thomas Gibson from Noted Aromas

Today's Gap Finder is Thomas Gibson the founder of Noted Aromas.

• 53 mins

Rent Trap; Fake Banking App Scam; Theatre Behaviour

New fake bank app scam warning.

• 53 mins

Call You and Yours: Smart Meters

How are you getting on with your smart meter?

• 53 mins

Ofgem, Student Accommodation and Gaming

We meet one of the energy regulator’s bosses, Tim Jarvis.

• 53 mins

Gap Finders: Amber Probyn and Hazel McShane from Peequal

Gap Finders: Amber Probyn and Hazel McShane from Peequal

• 53 mins

Baby Banks; Gazundering; Used Cars

Increasing demand for baby banks.

• 53 mins

Call You and Yours: It's an Online World

How are you coping in an increasingly online world?

• 53 mins

Private medical cannabis clinics, Pet Christmas presents, Size of cars

The number of people turning to private medical cannabis prescriptions is increasing.

• 53 mins

Gap Finders: Zip World co-founder Sean Taylor

Gap Finders: Zip World co-founder Sean Taylor

• 53 mins

BNPL, Police scam puppet, Foraging for Christmas

Debt charities concern over Christmas buy now pay later spending.

• 53 mins

Call You and Yours: Christmas decorations

Call You and Yours: How are you getting your home ready for Christmas?

• 53 mins

Christmas Coaches, Million Dollar Lover and the Rise of Craft

The coach companies cashing on rail misery this Christmas.

• 53 mins

Gap Finders - Matthew Glover from Veganuary

Meet the co-founder of the Veganuary movement.

• 53 mins

Pubs for sale; Food supply fears; E-scooter confusion

Big increase in pubs up for sale as more landlords call time

• 53 mins

Call You and Yours : Have your spending habits changed?

Call You & Yours: Have your spending habits changed?

• 53 mins

Childcare Fees; CES; Kids Skincare

Why some parents eligible for help with childcare are worried they won't get it.

• 53 mins

Gap Finders - Steven Smith, founder of Poundland

Today's Gap Finder is Steven Smith, the founder of discount chain Poundland.

• 53 mins

Fake Car Hire Companies, M&S and First-time Buyers

Criminals are using fake car hire firms to lumber innocent people with fines.

• 53 mins

Call You & Yours: Prescription Medicine Shortage

Call You & Yours: Are you having difficulty getting hold of prescription medicines?

• 53 mins

Fake Vets; Loan Charge, Car Finance Mis-selling

Alarm bells over the rapid rise of dog fertility clinics.

• 53 mins

Gap Finders - Ramona Hazan from Ramona's

Ramona Hazan, the founder of Ramona's, talks about the gap she found for houmous.

• 53 mins

Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

What help is there for social care bills?

• 53 mins

Call You and Yours: Paying for Care

Call You & Yours: We want to know, how are you paying for care costs?

• 53 mins

Loan Shark Funerals, Criminal Car Crimes and Nectar Card Cloning

Loan shark funerals, criminal car crimes and Nectar card cloning.

• 53 mins

Gap Finders: Daniel Attia the founder of Yopa and Creature Comforts

Today's guest is Daniel Attia the founder of Yopa and new vet service Creature Comforts.

• 53 mins

Stolen Loyalty Points, EV Charging and Unexpected Deliveries

Points used to mean discounts but for some loyalty scheme members that’s not the case.

• 53 mins

Call You and Yours: How are smoking and vaping affecting you, your family and your friends?

How are smoking and vaping affecting you, your family and your friends?

• 53 mins

Pharmacy First, Home Batteries and Seaside Downsizers.

Will new rules on prescriptions help halt closures of pharmacies on the high street?

• 53 mins

Squats and Shoplifting

Shari Vahl uncovers the role 'squats' play for criminal gangs operating shoplifting rings.

• 53 mins

Train Fares; Banking Vans; Crochet and Knitting

There are more options for getting train tickets but choosing can be difficult.

• 53 mins

Call You and Yours - EVs

Does EV driving work for you right now?

• 53 mins

Mid-contract Price RIses, Northern Ireland Consumers and Michelin Awards

How do telecom companies justify raising prices mid-contract?

• 53 mins

Gap Finders - Jonny 'Bongo'

How a game of Bingo changed a night out into a new experience.

• 53 mins

Landline overcharging, Water Bills & Gaming

BT is fighting a claim that it overcharged millions of landline customers.

• 53 mins

Call You and Yours: Are you getting good value for money from your water company?

Call You and Yours: Are you getting good value for money from your water company?

• 53 mins

Ryanair vs booking sites, Auto renewal insurance and Fitbits

Why have some online travel sites stopped selling Ryanair flights?

• 53 mins

Gap Finders - Love Said

Two women share how they've filled a gap in support for victims of romance fraud.

• 53 mins

Food Halls; Boilers; Driving Theory Tests

Food halls have been doing well in recent years, but are they starting to struggle?

• 53 mins

20/02/2024

News and discussion of consumer affairs

• 53 mins

Lasting Power of Attorney, Mobile Phone Sales and EV Home Chargers

Why is it sometimes so difficult to use lasting power of attorney at your bank?

• 53 mins

Gap Finders - Fix Radio

We hear from the man who founded a radio station specially for tradespeople.

• 53 mins

Building Regulations, 60+ House Shares and De-Banking

A new scheme to improve building control is reported to be 'in chaos'. We find out why.

• 53 mins

Call You and Yours - New Build Homes

What's your experience of new build homes?

• 53 mins

Auto Renew Insurance Response, Fashion Retail and Hotel Boom

Why are hotels booming in the middle of a cost of living crisis?

• 53 mins

Gap Finders - Dave Fishwick

We talk to the man who found a gap in the banking industry.

• 53 mins

Charity Shops; World Book Day Costumes, Hybrid Cars

How have charity shops changed over the last 25 years. Can you still get quality bargains?

• 53 mins

Call You and Yours: What do you spend money on that makes you happy?

What do you spend money on that makes you happy?

• 53 mins

Gap Finders - David Lorenz

We talk to the man behind the idea to 'upcycle' cars – and bin lorries.

• 53 mins

Companies House Crackdown; Skincare Trends; Garden Offices

Companies House clampdown on fake firms. Scientific skincare. Do garden offices add value?

• 53 mins

Call You and Yours: Do you get value for money from your vet?

Call You and Yours: Are you getting value for money from your vet?

• 53 mins

Term Time Holidays, Water and Publicity Stunts

Fines for taking family holidays in term time will rise. What impact will this have?

• 53 mins

Gap Finders - Ruby Raut from WUKA

We speak to the Ruby Raut who created the UK’s first period pants company.

• 53 mins

Dental Tourism, Student Loans and Ticket Touts

More and more people are going abroad for emergency dental treatment. Would you?

• 53 mins

Call You and Yours: Childcare

What are childcare services like in your area?

• 53 mins

Inflation, Gig Tickets and Newbuild Mortgages

We delve into today's inflation numbers to find out what's fallen, what's risen and why.

• 53 mins

Gap Finders - Sarah Dunning

We hear about how one family found a gap in motorway services.

• 53 mins

Car club closures, ‘Not my debt!’ and celebrity brands

Insurance prices are pushing community car clubs to the brink.

• 53 mins

Call You and Yours: Probate

Call You and Yours - what's your experience of probate?

• 53 mins

Olympic Trips, Ultra-Processed Food and New Build Problems

Olympic trips, ultra-processed food and new-build problems.

• 53 mins

Gap Finders - Jayne Sibley

We speak to a woman who has set up a new debit card for people with dementia.

• 53 mins

The Cost of Living, Weddings and Downsizing

We look at the challenges of downsizing.

• 53 mins

Call You & Yours Surge and Dynamic Pricing

Call You & Yours: Does so-called surge pricing, paying more at peak times, work for you?

• 53 mins

Plan.com, village shops and solo travel

Plan.com, village shops and solo travel.

• 53 mins

Gap Finders - Sasha Haco

We speak to a tech company that uses AI to moderate harmful internet content.

• 53 mins

Buy Now Pay Later; White goods repairs; Luxury fashion sites

New data from buy-now-pay-later firm Klarna suggests 95% of purchases were paid on time

• 53 mins

Call You and Yours: Can You Afford to Retire?

Can you afford to retire?

• 53 mins