About Radio 5 Live
Radio 5 Live is BBC Radio’s home of breaking news and live sports coverage, bringing its audience major news stories and sports events as they happen, along with programming designed to inform, entertain and involve.
How to Listen
In the UK you can listen to BBC Radio 5 Live in the following ways:
On AM / MW analogue radio: 909 or 693
DAB Digital Radio: search for BBC R5L
Freeview: Channel 705
Freesat: Channel 705
Sky TV: Channel 0105
For information on listening on these platforms go to BBC Sounds Help.
Online: You can listen and catch up to programmes broadcast in the past seven days at http://www.bbc.co.uk/5live
Downloads: Use the free BBC Sounds app to listen, rewind, download and subscribe to your favourite programmes and BBC podcasts, available from your mobile app store or on your internet browser.
Mobile: You can listen to 5 Live on your smartphone if you visit http://www.bbc.co.uk/5live via your mobile browser. Our mobile site also provides access to our schedule, clips and more.
Please note: Streaming radio is a data intensive service. Whilst the BBC does not charge for its mobile content, your operator's charges for using the internet over 3G may apply. Connecting via WiFi is recommended where possible.
For more information, please contact the manufacturer of your device, or refer to the instruction booklet.
International listeners
You can listen to 5 Live online and via the BBC Sounds app if you live outside of the UK. However, some programmes – such as certain sports commentaries - maybe restricted due to rights reasons.
Contact
We try to reply to all enquiries, but due to the large amount of correspondence we receive, it's not always possible for us to reply individually.
Complaints: If you have a complaint about any aspect of the BBC, including our shows and services, please go to the BBC Complaints website. Or alternatively by post to BBC Complaints, PO Box 1922, Darlington DL3 0UR or by phone on 03700 100 222.
Listening Online: If you'd like to listen to 5 Live programmes on your computer and are having problems, or need help setting it up, please visit the BBC Sounds Help page.
For regular updates and news about shows on 5 Live, like 5 Live on Facebook, 5 Live and 5 Live Sport on Instagram or follow 5 Live and 5 Live Sport on Twitter.
SMS to the studio: 85058 [Texts will be charged at your standard message rate. Check with your network provider for exact costs]
Call: 08085 909693 [Free from landlines and mobiles]
WhatsApp message: 08085 909693 [Data charges may apply depending on your mobile or data provider. Use Wifi where possible]
Feedback and Questions for shows when not on air: If you have a query about an individual programme, or would like to give feedback when they are not on air, please go to their programme page found via our schedule. If they have an active email address, you’ll find it linked under “Get In Touch”. However the best way to contact our programmes is to use the methods listed above whilst they are on air.
BBC Terms Of Use
5 Live Privacy Notice
Your trust is very important to us. This means the BBC is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such personal data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.
Why does the BBC need to collect my personal data?
When you interact with 5 Live, the personal data the BBC collects includes personal details like your name and where you’re from, but also the views, opinions or personal stories you wish to share with us. You can get in touch with us over the phone or via email or social media.
We will use your personal data to get in touch with you should we need further information about what you’ve sent to us.
If you appear on-air, this may include the programme being available online and/or on demand, and your contribution may be used again in a future broadcast. We may use your on-air appearance for promotional purposes on the BBC’s social media sites.
For information in relation to how the BBC will process your personal data where you are providing contributions to our programmes, please see our Privacy Notice for Contributors here.
What personal data will the BBC collect?
Depending on your interaction with the BBC, we may collect and process the following personal data about you:
- Name
- Contact details (phone number, email, or social media account name)
- Location
- Your views, opinions, and any biographical information you wish to share
- A broadcast recording of your voice, if you appear on-air
Depending on what you share with the BBC, we may also collect the following special category data about you, such as:
- Health information
- Sexual orientation
- Religious or philosophical beliefs
- Political opinions
- Trade union membership
Who is the Data Controller?
The BBC is the “data controller” of your personal data. This means that the BBC decides what your personal data is used for, and the ways in which it is processed. For the avoidance of doubt, your personal data will be collected and processed solely for the purposes set out in this privacy notice. As the data controller, the BBC has the responsibility to comply, and to demonstrate compliance with, data protection law.
Contributions and communications sent to the BBC through other third-party social media services; third-party messaging services such as WhatsApp; or email are also subject to the terms and conditions and privacy policies of the service you choose to use. You should refer to their privacy policies for how they process your data and their individual retention policies.
Lawful basis for processing your personal data
The lawful basis on which the BBC processes your personal data is the performance of its public task. The BBC’s role is to act in the public interest and to serve all audiences with content which informs, educates and entertains. This is in line with its public purpose commitment to, “accurately and authentically represent and portray the lives of the people of the United Kingdom today and raise awareness of the different cultures and alternative viewpoints that make up its society.”
The additional processing condition under which the BBC processes any special category data is substantial public interest (S1 p13 of the DPA 2018) related to ‘Journalism, academia, art and literature’.
We also have a legal obligation to retain personal data for regulatory and compliance purposes.
Sharing your personal data
The BBC works with our approved third-party providers who help us to provide some of our services. These partners only use your personal data on behalf of the BBC and not independently of the BBC.
We may share personal data with a third-party where required or permitted by law.
Retaining your personal data
If you feature in a BBC broadcast, or in associated content, this will be retained and archived in perpetuity.
We will keep your personal data for up to one (1) year for phone calls and emails; six (6) months for WhatsApp messages; ninety (90) days for social media messages and two (2) years for text messages.
Your personal data will be stored in the UK and the European Economic Area (EEA).
Your rights and more information
You have rights under data protection law:
- You can request a copy of the personal data the BBC stores about you.
- You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.
- You have the right to ask for the personal data we collect about you to be deleted, however there are limitations and exceptions to this right which may entitle the BBC to refuse your request.
- In certain circumstances you have the right to restrict the processing of your personal data, or to object to the processing of your personal data.
- You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.
You can contact our, Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the BBC’s Privacy and Cookies Policy at http://www.bbc.co.uk/privacy.
If you have a concern about the way the BBC has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner’s Office (ICO) https://ico.org.uk/.
Updating this privacy notice
We will revise the privacy notice if there are significant changes to how we use your personal data.
The BBC WhatsApp Channels and Communities Privacy Notice
Your trust is very important to use. This means the BBC is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such personal data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.
What personal data will the BBC collect and how we use it
The BBC will collect and process the personal information that you have chosen to provide to use as part of joining our channels and communities. This information may include some or all of the following data listed below.
Personal data:
The personal data that could be collected will be:
- Handle/display name in your WhatsApp profile
- Your contact number, such as mobile number
- Display pictures
Dependent on the nature of your display picture and your privacy settings, it is possible that the BBC will also collect and process sensitive information, also known as special category data that you choose to disclose. This might include for example:
- Your race or ethnicity
- Your health information
- Your religious or philosophical beliefs
- Your sexual orientation
- Political opinion
Setting your WhatsApp display picture settings to private
Please note if you allow everyone to see your display picture in your WhatsApp account, the BBC may see this information too. You are encouraged to change your privacy settings to ‘contacts only’ to minimise the personal information you share through WhatsApp with us.
Who is the Data Controller?
The BBC is an independent data controller of any personal information provided to us by you that is stored on BBC devices and systems.
WhatsApp is an independent “data controller” of any data that you send via the app. Please be aware that you are also subject to WhatsApp’s Privacy Policy and Terms of Service. WhatsApp may share your data within the Meta Companies.
Each controller decides to the extend it is processing your personal information what it is used for, and the ways in which it is processed. For the avoidance of doubt, your personal information will be collected and processed by the BBC solely for the purposes set out in this privacy notice. Each controller has a responsibility to comply, and to demonstrate compliance with data protection law.
Lawful basis for processing your personal data
We rely on consent to use the personal data about you. This is because you have actively decided to opt-in to our WhatsApp Channels broadcast. . In circumstances where the BBC is processing special category data based on your display picture settings, the processing condition is explicit consent Should you wish to stop receiving these broadcasts you can withdraw your consent at any time by removing yourself from the channel.
Sharing your information
The BBC will not share your personal data with any third parties without your permission.
Retaining your information
The BBC will process your personal data for the period during which it is necessary to fulfil the purposes set out in this privacy notice.
Your rights and more information
You have rights under the UK data protection law. You can request a copy of the data the BBC stores about you, which includes your BBC Account data and the data described above as long as we hold these data.
You can contact us via our email address [email protected]. If you have questions or you wish to find out more details about your rights, please visit the BBC’s Privacy and Cookies Policy at http://www.bbc.co.uk/privacy.
If you have a concern about the way the BBC has handled your personal information, you can raise your concern with the supervisory authority in the UK, the Information Commissioner’s Office (ICO) https://ico.org.uk/.
Updating this privacy notice
We will revise the privacy notice if there are significant changes to how we use your personal data.
Frequently Asked Questions
Text vote terms + conditions
5 Live Text Vote
From time to time 5 Live will ask you to give your opinions on various topics by way of a text vote. To take part you should listen carefully to the announcements given out on air.
Opening and closing times along with how to cast your vote and when the result will be announced will be made clear on air.
Please be aware that each vote may only be open for a short period of time and that votes cast outside the announced times will not be counted but will still be charged. Please listen carefully to announcements, instructions and opening and closing times given out on-air.
Terms & Conditions
1. Listeners can take part in the vote by sending a text message to 85058, following the instructions given out on air. Texts will be charged at your standard message rate. Please ask the bill-payer’s permission before voting.
2. Only one vote per listener will be permitted – one vote per mobile phone number. Any further votes will not count but you will still be charged. Listeners cannot vote by any other method.
3. The vote opening and closing times will be announced on air. Any votes registered outside the announced voting times will not count but you will still be charged. The result will be announced on 5 Live.
4. This is not a competition and there will be no prize for participation in the vote.
5. The BBC reserves the right to disqualify entries or suspend voting if it has reasonable grounds to suspect that fraudulent voting has occurred or if it considers there has been any attempt to rig the voting. The BBC has the right to substitute an alternative selection method at its absolute discretion.
6. If, for any reason, there is a technical problem with the voting, the vote may be suspended or a contingency plan may be actioned.
7. The BBC reserves the right to change, cancel or suspend this vote at any time.
8. The BBC, its sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any vote being lost or not properly registered or recorded.
9. Please note that any BBC staff members or their close relatives, or anyone who is directly connected in any way with the production is not eligible to vote.
10. The voting in this programme accords with the BBC's code of conduct for voting: BBC Code of Conduct Voting.
11. The BBC will only use your personal data for purposes of running this event. The BBC complies with the Data Protection Act 1998. For more information on how the BBC uses your information please refer to: BBC Privacy Policy.
